Customer Reviews for Fast Trac
(U-Haul Neighborhood Dealer)

394 comentarios

501 N Washington Hwy   Ashland, VA 23005

(804) 752-7023

Horario

  • Mon–Sat
    8 a. m. - 9 p. m.
  • Domingo
    9 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(804) 752-7023

501 N Washington Hwy
Ashland, VA 23005

Servicios en esta ubicación:

Horario

  • Mon–Sat
    8 a. m. - 9 p. m.
  • Domingo
    9 a. m. - 9 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Greg H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl C. 
Clasificación:
5.0

Great location to pick up from and excellent customer service.

Justin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacobus V. 
Clasificación:
4.0

Good service

lawrence H. 
Clasificación:
4.0

Location was prepared and accommodating

Alexander H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Please look into having a wider selection of trailers.

Darryl G. 
Clasificación:
5.0

Service was quick and very polite.

Airidas B. 
Clasificación:
4.0

After getting the Uhaul to my moving location, the movers discovered a chair and table in the back of the Uhaul left by the previous person who rented it. Now I have to pay someone to take someone else's trash to the dump. Does Uhaul not check the back of trucks after they are dropped off from renting them? Also, the truck was completely empty on fuel. I had to go straight to the gas station after picking up the Uhaul and put $100 just to get a half tank.

Betty W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn L. 
Clasificación:
4.0

The online service we attempted to use in the Hayes,VA. area failed to keep on track so we stopped trying over and over. It wasn't retaining info,and saying we weren't on location,so we called the Asland location to confirm they had a truck and could provide the transaction. Jackson Auto service in Saluda is great customer service.

BRIANWARD Y. 
Clasificación:
5.0

The owner of the store got real ignorant when he called me about my truck on his lot. My truck broke down and the guy that was in the store at night said I could leave it there and I told him that a tow truck will be picking it up in the morning which is today and the owner called me and I tried to explain to him that the guy gave me permission to leave the truck there he and said a few curse words to and didn't want to hear what I had to say.

KEVIN E. 
Clasificación:
3.0

Truck needed major service done to it.

Wayne B. 
Clasificación:
4.0

Gracias

Scott W. 
Clasificación:
3.0

Uhaul is not recommended

Khara H. 
Clasificación:
5.0

I think you may have a hole in your muffler on the truck I had.

Stephen D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nausha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas R. 
Clasificación:
4.0

I like that this location has the option of after hours drop off and pickup. I would rent from this location again.

Kenneth S. 
Clasificación:
5.0

No improvements needed. Personnel on site were very helpful.

sidney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jw B. 
Clasificación:
5.0

Frank went out of his way to be helpful to us.

DEANNA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Perry J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDERRAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARETHADURSILLA E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marsha W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

The drive train had a bad vibration and wouldn't go into high gear until I let off the gas and let it coast of awhile. It made that all that counts.

ROBERTWOODARD S. 
Clasificación:
2.0

The uhaul had paper in the back everywhere. The drop off is so far from where I live. I called the guy working there if the drop off is the same as pick up and it wasnt turns out I could have traved 5miles instead of 44mil to drop off.

lorenzo K. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONETAVON C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SARAHJANE C. 
Clasificación:
5.0

Wonderful staff

Ella S. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert L. 
Clasificación:
3.0

My truck was gross and had dog poop and trash all in the back. Which delayed my loading the truck due to cleaning it first. And when I returned my truck they said I would receive a new total which didn't happen because there wasn't anyone there when I returned my truck.

Gabriel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Will M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAKYLAANGELIQUE R. 
Clasificación:
5.0

I called the 1-800 customer service number and requested assistance with receiving credit for mileage approximately 60-80 that I travelled as a result of the original location not having the equipment. I was hung up on and they did not return my call. I need a supervisor to assist as I was charged an additional fee of $90.29 which overdrew my bank account

TISHA H. 
Clasificación:
4.0

setup a place other than the register to fill out the paperwork

ROBERTCLARK A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Max S. 
Clasificación:
5.0

Make sure all of the lights work

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERYR. S. 
Clasificación:
4.0

Everything went well,no problems at all .

THOMASMICHAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
3.0

Clean the equipment and make sure it's in good working order.

Jennifer W. 
Clasificación:
5.0

I was on the road with my brother and his wife. We were traveling with mom trying to get hwr home after our dad past away while they were pit of town. Mom made it only so far and couldnt drive. This was the only plave i could find a uhaul. The manager went out of the way to make sure i could het it

DARRYN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDOLPHRODERICK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Clay L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lloyd N. 
Clasificación:
5.0

Nothing at all.... Perfect service and very polite... I personally appreciate my visit there and the use of the truck was great

LAVARTYRELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIO R. 
Clasificación:
1.0

Clean the truck before hand and ensure accurate mileage reading

david S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDALLEN M. 
Clasificación:
2.0

Their computer kept giving them an error message. My husband had to get somebody on the phone and we had to have them call the regional office to get things straightened out. It took us an hour to get the truck.

Anthony C. 
Clasificación:
1.0

I hooked up the first trailer by myself in the rain, then when checking the lights realized the trailer wiring harness was missing a prong and I had no turn signal. So I went back in and was advised to try a different trailer so I unhooked the first and hooked up 2nd. As I'm checking everything I realize the door does not latch on the second trailer and I can't risk having my stuff get stolen or loose on the interstate, so I end up unhooking and hooking up a 3rd trailer- all of this in the rain, with no help.

Chad R. 
Clasificación:
1.0

Get better employees.

SAMAHHATIM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
5.0

Very convenient, really got me out of a tight spot

MICHAEL M. 
Clasificación:
2.0

I booked an appliance dolly to move a washer and dryer from the second floor. They only had a regular handtruck when we arrived to pick up the truck. They gave us no notice in advance so I could make other arrangements.

Christopher Snea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENPETER S. 
Clasificación:
5.0

They were great, and standing by on the phone in case I needed any help with the U-Haul 24/7 Truck Share in returning the truck.

JOYCE W. 
Clasificación:
5.0

All was good No changes needed

WILLIAM D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELROBERT D. 
Clasificación:
5.0

No light on the trailer

TIMOTHYKEITH V. 
Clasificación:
5.0

Easy drop off. Thank you

Daniel F. 
Clasificación:
2.0

Location is a liquor store with one on-duty clerk. Vehicles are parked in a gravel lot next to / behind the store. It was self service as far as picking up the trailer (which had a lot of dirt on the inside), and dropping off the trailer (difficult to move the trailer in the gravel once detached). Trailer was left clean.

Donald R. 
Clasificación:
2.0

When I picked up the truck he just basically handed me the keys and paperwork and that was it, when I returned the truck I made sure to put the gas gauge back to where it showed on the paperwork even tho it wasn't there when I picked the truck up. I was hoping to drop it off at another location but was told it would double the price. Overall I am happy that I am done moving and glad I don't need to rent a u-haul again. Might just bite the bullet and get a Penske or anything else next time.

DENNISCHARLES V. 
Clasificación:
1.0

Poorly ran location took entirely to long to get checked out and had to hook up trailer myself and had to make sure tires had air and lights worked which 2 of them did not and the roof of it leaked water inside and got our belongings wet

ROBERT B. 
Clasificación:
3.0

Clerk was pleasant and helpful but location was also a convenient store so my transaction was interupted with clerk handling customers with store purchases not related to uhaul. Would have been better if had two people working one for uhaul and one for store customers.

sharon G. 
Clasificación:
3.0

Don't provide a trite “we can get you roadside assistance in 24 hours” to a stranded vehicle

Per P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESSTANLEY W. 
Clasificación:
2.0

Person renting me the truck was very argumentative .

DERRICKLYN W. 
Clasificación:
5.0

Good job .

David G. 
Clasificación:
1.0

Was lied to about getting a credit for having to pick up at a different location. Tried to call and straighten out, representative talked over me and had no record of the credit I was supposed to receive. Will not use Uhaul again.

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert-anthony L. 
Clasificación:
1.0

Didn't have the correct equipment (dolly) the blankets were gross and smelled like mold and were damp

amie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN D. 
Clasificación:
5.0

The gentleman that helped me return the vehicle was excellent.

Mark S. 
Clasificación:
5.0

The app was awesome and easy!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

luke R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

glen W. 
Clasificación:
3.0

There is a place for packing blankets in the truck but there weren't any.

Charlotte R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Timothy B. 
Clasificación:
3.0

Credit card terminal was down which complicated things. We were lucky to have enough cash to put a $100 down payment. All in all, a good experience.

William P. 
Clasificación:
1.0

I reserved a furniture dolly along with the trailer, but when i picked up there was no dolly. This created a delay of more than an hour in beginning my move, as I had to drive to a Home Depot to rent a dolly. If you don't have the reserved equipment, you should notify the customer 24 hours in advance, so other arrangements can be made. This was a major inconvenience, and I may never rent from U Haul again because of it.

Christopher W. 
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