Comentarios del cliente para Fast Trac

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Fast Trac

Grado total:

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Laura P. en

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El cliente no dejó un comentario.

Chester M. en

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El cliente no dejó un comentario.

David W. en

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El cliente no dejó un comentario.

Ken F. en

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El cliente no dejó un comentario.

Jennifer W. en

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The incorrect gas information was in the computer. Thankfully I had my paperwork that stated the correct gas level.

John G. en

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Nothing really. All good!

Joel G. en

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El cliente no dejó un comentario.

Robert B. en

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Printer for receipt did not work

Kevin P. en

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El cliente no dejó un comentario.

Christine S. en

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Quick, polite and helpful service.

shawn J. en

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El cliente no dejó un comentario.

Kimberly L. en

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Quick easy will use again

Robert S. en

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El cliente no dejó un comentario.

Joyce F. en

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El cliente no dejó un comentario.

Michael S. en

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El cliente no dejó un comentario.

shannon B. en

Grado:

The pickup location, time frame and size of the trailer were all changed without notifying us. It took an hour of talking to 4-5 different employees to fix the issue.

Shannon P. en

Grado:

This place is slightly below average in appearance. I think the average woman would be very uncomfortable here. They sell drug paraphernalia in the store and it is a rather grungy location.

Neil H. en

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El cliente no dejó un comentario.

Anthony C. en

Grado:

Nice people but a rough place

nichole S. en

Grado:

it took 30-45 mins for us to pick up our reserved truck, then we found out that he was having us return it to a different location when when we picked up the truck it was supposed to have 1/4 tank of gas, it was near empty. after driving it for 30 miles the truck broke down on the highway. We spent a half hour trying to get online or someone live on the phone. then another hour and a half waiting for roadside assistance. Once they arrived and looked under the hood they wanted us to attempt to put antifreeze in at and limp it off the highway, with a broken radiator, we refused so a tow truck was called. we completed the paperwork and left the keys in the truck based on instructions provided. This was not our previous experience, however, we never should've been give that truck. then to follow up, my card was overcharged and there is an outstanding balance. I attempted to contact customer service to resolve the billing issues only to find out that the system was down, I waited an hour and 45 mins, called back and the system was still down. I requested a call back when the system was up. I was placed on hold for a good 5 mins, looping through the ivr and listening to the messages there. the agent came back on the phone and informed me that the regional manager James Harris would call me back when the systems were up

Teddy N. en

Grado:

Everything was great

David R. en

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El cliente no dejó un comentario.

arlene S. en

Grado:

It was a great experience with this location. Agent nice friendly helps us to do best planning to save. Great location we where able to get food and supplies at this location.

Clara S. en

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El cliente no dejó un comentario.

luis B. en

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All was great quick in quick out thanks uhaul Atlantice relocation service Carrollton TX Atalas Van lines

Harvey W. en

Grado:

If it was close to where they lived! It was 40 miles from where I had requested! That’s unacceptable. Having an hour and a half delay because of location is not a good business practice

James M. en

Grado:

The issue I had was not this location's fault. I was supposed to pick up a 26' truck and auto transport in Newport News, VA on the 28th. Very long story short, I had to pick up both separately over an hour away in Richmond the day prior. The locations did not have all of the dolleys, furniture pads, or mattress covers that I had originally paid for either. I had to pay for mattress covers again because the service representative "could not find it". I had to drive hundreds of miles further to make my trip and had to pick up the truck and transport at different locations. I was given a few extra days on the auto transport but not the truck; what good does that do me? I had to return the truck on the 1st but transport on the 4th; I can't move the transport without the truck!! I didn't need more days, I respectfully asked for a discount because of all the troubles I had to go through and all the extra miles. My one reservation was treated like two; the service representatives did not seem to understand that I needed both the truck AND the transport together. AWFUL experience with UHaul and I still believe I deserve compensation returned.

Randy K. en

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El cliente no dejó un comentario.

Tasha G. en

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El cliente no dejó un comentario.

George M. en

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El cliente no dejó un comentario.

Anita H. en

Grado:

The trailer we had reserved three days prior was not at the location we had set. We did not receive a followup call stating the equipment was or was not available. we were forced to go to two separate locations after arriving at the reserved location. As we were on a schedule, this was very inconvenient. I called U-Haul to put in a customer dispute and receive the advertised $50 credit given when equipment is not available at the reserved location. I was redirected four times, then told I could not put in my dispute until the trailer had been processed. It took three days to process our equipment return. I have still not received my Credit.

Alan S. en

Grado:

El cliente no dejó un comentario.