The truck needs alignmentHECTOR D.
Fast Gas & Propane
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Your service Representative Maria was simply outstanding!!!!!!Sal M.
El cliente no dejó un comentario.TYLER G.
Sean was awesome. Customer service exceptional, he cleaned the trailer out and helped us hook it up. Would use the facility again just for the good customer service.ALEXANDRA B.
El cliente no dejó un comentario.Linh N.
Good customer service and excellentHector R.
El cliente no dejó un comentario.Sylvia V.
El cliente no dejó un comentario.CECILIA H.
The Mirror is not available to adjust manuallyDung N.
El cliente no dejó un comentario.JOEL Z.
Service is great.Kenneth N.
Best customer service! We used them twice...and may be going back a third time. Highly recommend vs. Using Uhaul on line.Julia N.
Great customer service and patients.Leslie J.
Fast Gas & propane is my go to for a uhaul. And they offer cheapest gas in town.Valentin M.
El cliente no dejó un comentario.Brian G.
El cliente no dejó un comentario.JACQUELINE S.
There was a gentleman at the end who was not wearing a mask and repeated harassed me to the point I could not retrieve my belongings from the vehicle. He was rude and I want a refund for my experience.MICHAEL L.
No one there to give me the truck. They took a 30 min break and I had to wait for him to come back.JAN H.
El cliente no dejó un comentario.Monica P.
Best customer care! Walked me through pricing and rates . Def recommendJose D.
El cliente no dejó un comentario.Gerardine M.
El cliente no dejó un comentario.Steven B.
The representative was honest and kind!Eunique T.
Make sure to put exactly the same amount of gas there was in the car when you picked it up. They will charge you a crazy amount if you don't get it to that point but not give any kind of credit for going over either. It is a problem with the U-Haul app not giving the place an option to do anything. The transaction is all done through an app. The employees were great but that is a very poor design for the app.Amelia C.
When asked if I wanted the insurance I declined as I am covered through my car and travel trailer My fault for not checking receipt. When I checked the receipt... I was charged ..... not happyDeborah E.
The men who run this place treated my daughter and I as if we were interrupting their normal business. They ignored us until I stated I wanted the van I rented. The man kept looking over my shoulder as if looking for someone else. Not a female friendly place. They were a bit condescending.Heather J.
El cliente no dejó un comentario.Dale J.
El cliente no dejó un comentario.Vinh H.
El cliente no dejó un comentario.MILENA N.
El cliente no dejó un comentario.Brijesh P.
Keys were not in car as was described in the app. Had to go get them inside from the store at the location. Very confusing, figuring this out ate about 30 minutes into my rental time.Collin P.
El cliente no dejó un comentario.Juan M.
El cliente no dejó un comentario.Roberto J.
El cliente no dejó un comentario.ERIC Y.
El cliente no dejó un comentario.Thomas A.
Nice place, nice people. made the horrible experience end with some relief with their kindness and personality.Paul F.
Truck window was dirty and tire pressure was low. Had to point it out and then they refilled tires. Contract was rung up incorrectly - I paid for 4 extra days plus insurance and safe move. On third rental day (4 days prior to return date I paid for) received numerous rude calls telling me my rental was overdue, charges would occur and a family was waiting for my truck! Had to call distribution center to inform them my contract covered all the extra days and the truck was not overdue. Finally they saw it was posted as I said but had been incorrectly input by San Leandro U-Haul! I ended up returning truck a day and a half early but did not receive any discount for the problems or for a day early return.LILI B.
The staff at this location are to be commended. They are friendly, helpful, and very efficient!Michael I.
El cliente no dejó un comentario.Tracy L.
El cliente no dejó un comentario.DOUGLAS B.
The only problem I had with this rental is due to my height of 6 foot 6 inches.There was not enough leg room for me and the instrument panel was difficult to read do to the overhang of the dashboard. One other problem was due to height was looking out the front window I had to scrunch down to see farther than 40 feet down the road. This is due to the seat hitting the back of the compartment with not enough travel to move back further. Other than that everything was fine.john C.
Supreme customer service!MICHAEL L.
really nice guys, fast in and out, no problems at all, truck in very nice conditionsDANIEL B.
I had a "guaranteed" pickup location in Oakland and when I went there at the guaranteed time and date, I was told there were NO trucks within 100 miles! After 45 minutes, they finally said they could give me a cargo van if I went to this location to pick up. The personnel at this location were great, but obviously I was very angry that I was no longer getting the truck I reserved. Especially when you advertised that I had a guaranteed reservation! This is false advertising and misleading consumers and I do intend to take action and notify state and federal authorities.Karen R.
The latch had a problem it opened when the door rolled up and was very hard to close with door rolled up.christine T.
Very easy and friendlyAlicia R.
El cliente no dejó un comentario.Tuan B.
This is my second rental. I will go back.Nancy S.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.Leonard S.
El cliente no dejó un comentario.Altan K.
Very nice peopleWEITIAN Z.
El cliente no dejó un comentario.DeAndre W.
Very unorganized. Reservation location and equipment was changed and I was notified last minute. Poor customer service overall, and very unsatisfied with the service provided.Michaela Z.
El cliente no dejó un comentario.Jason L.
El cliente no dejó un comentario.Charles B.
Employee helped me park the trailer because I couldn't do it.yoneda Y.
The truck was a bit run down and shifted gears sharply. Overall there was no concern with the locations themselves, the issue was the ridiculous night before cancellation and poor customer service when calling for resolution. There's no point in a "reservation" if there won't be a vehicle reserved.Tamara F.
El cliente no dejó un comentario.IGOR Z.
El cliente no dejó un comentario.DAVID A.
I had to wait an hour even though I did the early check in. They don't wear face mask even though they have signs listed for COVID they don't make customers put on their mask when entering the store and they don't wipe down the inside of trucks after it's brought in. This was the worse experience I've ever encountered with UHaul. Fast Gas and Propane is a bad look for UHaul and I will never use that particular location ever again. Very rude, poor customer service.Angela S.
be sure to check conditions and fuel level before leaving the premises. to avoid any misundertanding. The guys there are easy to work with.Rito A.
El cliente no dejó un comentario.Lajuana J.
Truck was filthy dirty, inside of cab, trailer and you could barely see out of the window. Also, had an issue where I reserved truck and where they made me go to pick it up, 25 miles away which cost me an Uber ride. Not very efficientMICHAEL R.
Provide a full tank of gas at pickup especially if the site has gas pumps as this location did.Ernest D.
No one was wearing a mask, they couldn't find our uhaul reservation even though we had one so had to create a whole new one, it took almost an hour to check out the truck; however, the person helping was courteous and friendly, he just needed help as the store was very crowded. My main complaint is about Uhaul as a company. I will never use Uhaul again after this experience. Although I booked my reservation a month in advance, our pickup and return location was moved 20 miles from original (Pleasanton) location and ALL details about my reservation were changed/lost when I called in two days prior to confirm. Eventually at checkout we had to just start to a whole new reservation because the store couldn't find it. What a mess! Apparently Uhaul must be overbooking their trucks.Amber O.
The inside was a bit dirty and smelled bad, and the tire pressure was causing alerts to go off. I also didn't see an option to extend the rental time.Melissa S.
I have never rented a vehicle this dirty. the truck had not been sanitized-COVID-19 REQUIREMENT. Thank goodness I brought wipes and disinfectant with me. Also, I'm grateful that I didn't have to get on the freeway as this vehicle needs maintenance. The attendant did not escort me to the truck for an inspection. As I was driving home the gate/door rolled up IT WASN'T LOCKED.shirley J.
El cliente no dejó un comentario.KEVIN G.
El cliente no dejó un comentario.Benjamin R.
Make sure all customers have a face mask on and covering nose and mouthPataric G.
Maintain your U Haul truck the cleanliness.Roberto M.
We specifically ask for truck with lift.. but as it turns out' uhaul stops having truck with lift.. only ramp.. false information is a big disappointmentRoger K.
El cliente no dejó un comentario.Lisa P.
Employee should pay more attention and they allowed some of their customer not wearing a mask inside the store . This is not safe place I almost cancel my reservations due the somenpeoole inside not wearing mask. Bad experienceSERGIO D.
El cliente no dejó un comentario.james P.
great helpful and fas servicesGary T.
Everyone was great. Aman was super helpful.Jessica O.
We order blanklet wrappings and this place did not have them and wanted to know if we would go to a different location to pick them up.Dean G.
El cliente no dejó un comentario.Bruce S.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Manuel G.
El cliente no dejó un comentario.Richard U.
Everything was great!Pedro R.
1. The employees or owners of this place had no masks on (ppe) and I did not notice them disenfecting any of the uhaul vehicles that where returned just sweeping them out. 2. I personally asked if the van I rented was disenfecting and the employee/owner had no answer for me. 3. during this time of covid I would think uhaul would train their franchisees or uhaul location on ppe the seriousness of covidRafael A.
Have a dolly for rental. Other then the appliances dollies.Benjamin G.
I must say I would like for the person to come with me to inspect the vehicle together. When the young man told me where the U-Haul truck was parked, I realized as I approached the U-Haul truck it was blocked in with another U-Haul truck . That should've of be taken care of before I arrived there. But his mannerism was great in how thorough he was.Nicole B.
Wonderful experience!! Great customer service.!! Going back again.Julie V.
Everyone was super nice and helpful.Lauren K.
Staff was pleasant. Rented a 6x12 trailer. It was older but worked just fine. Easy pick up and drop off.David T.
Very nice people. Fast service.WELBY S.
Nothing comes to mind regarding improvements because I was well taken care of. The size truck I desired was unavailable but I had not reserved. I was a walk-in so that was understandable.BEVERLY W.
I applaud the customer service received from the Fast Gas Uhaul facility. I made my reservation online but it appeared I missed a complete section. The gentleman was very patient and didn't make me feel stupid bcuz I wasn't familiar with the online process. Great people! I will definitely use this facility again.Wandie G.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.Elias E.
Excellent service at this location. I went in-person to reserve a 9' van. TheY assisted me to reserve and all went perfect the next day with pickup and drop- off. Very convenient to use their gas station to return gas tank as rented. Very clean and well stocked store as part of the business. Will use again and highly recommend.susan B.
Good customer service as i was expecting. I will recommend!Richard R.