Customer Reviews for Fast Gas & Propane
(U-Haul Neighborhood Dealer)

1,516 reviews

13700 Catalina St   San Leandro, CA 94577

(510) 962-5961

Office Hours

  • Mon-Fri: 6 am–6 pm
  • Sat-Sun: 6 am–5 pm

Services at this Location:

Contact Us

(510) 962-5961

13700 Catalina St
San Leandro, CA 94577

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–6 pm
  • Sat-Sun: 6 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

My rental was perfect van was ready everyone was friendly and helpful will use again thank you

Steve I 
Rating:
5.0

Customer did not leave a comment.

Aviv A 
Rating:
1.0

Customer did not leave a comment.

Dominique B 
Rating:
5.0

The truck could have been washed it was still quite a bit of Road Schmutz on it from the previous driver other than that the interior was really clean and all of the equipment worked wonderfully

DAVID F 
Rating:
1.0

Bad service

Said F 
Rating:
4.0

Customer did not leave a comment.

anil g 
Rating:
3.0

Just improve on the cleaning part The van was not clean at all’s in and out Service was ok

Alberto C 
Rating:
5.0

Provided very good service

shaowen a 
Rating:
3.0

My main issue is the cargo vans no being serviced. This is the second time I rented a cargo van in a months time and the dash had warnings or services that needed to be done to the tires as well as little things like windshield washer fluid. The van appeared to struggle a bit to start which is concerning because who wants to get stuck somewhere. Please do something about servicing these vehicles

Ashlea D 
Rating:
1.0

Customer did not leave a comment.

John P 
Rating:
3.0

I've rented moving trucks from this location two times, and both of the previous times it's been an overall good experience. On my latest rental, the vehicle's tire pressure system alert came on and I was forced to pause my work to drive back to the location for them to check the vehicle to assure that it was just a sensor issue rather than an actual tire issue. The customer service representative was not very helpful and gave suggestions that would require me to have a tire pressure gauge and tire pump on-hand. While the in-store employees were helpful on checking the vehicle, this still caused me to have to spend extra time and mileage driving to-and-from the rental lot, which I was still charged for. While this might be a nitpick, the cargo door mechanism seemed to be malfunctioning and would get stuck in the open position. I was still able to complete the work I needed done with the rental, but not without inconvenience. I hope that this is just an one-time mishaps, rather than a lack of inspections or maintenance.

Alexander M 
Rating:
4.0

We have dropped off several trucks/trailers. Here. Very easy and conveniently located near our home

Leonard T 
Rating:
5.0

Customer did not leave a comment.

Sherry L 
Rating:
5.0

Second time using their trucks. Great experience!

Lisa A 
Rating:
1.0

I had a bad experience this time around with a lot of confusion

Etonya T 
Rating:
3.0

Customer did not leave a comment.

Brittane C 
Rating:
5.0

Customer did not leave a comment.

Giovanni V 
Rating:
5.0

Customer did not leave a comment.

Ronald D 
Rating:
3.0

Customer did not leave a comment.

MOLLY G 
Rating:
5.0

Customer did not leave a comment.

Carol F 
Rating:
5.0

Out of confusion, I had made a reservation at a different location, but they took care of me here beautifully. The van had been returned a little dirty but it was not a big deal.

Stephanie R 
Rating:
5.0

Customer did not leave a comment.

ADRIAN N 
Rating:
5.0

Customer did not leave a comment.

Sue L 
Rating:
5.0

Keep up the good work!

Adrian T 
Rating:
5.0

Customer did not leave a comment.

Alexey R 
Rating:
5.0

10

Bryan A 
Rating:
5.0

Seamless drop-off experience.

ROBERT F 
Rating:
5.0

Nice large lot to maneuver around on.

Patrick M 
Rating:
5.0

I was grumpy about moving and getting a uhaul text at 530 in the morning and the rep just brushed it off and was very helpful. I apologized profusely when I returned the equipment since it was a me problem and not something they should have had to deal with

brianna r 
Rating:
5.0

Customer did not leave a comment.

Jian h 
Rating:
5.0

Customer did not leave a comment.

Devint V 
Rating:
3.0

Customer did not leave a comment.

Vanessa R 
Rating:
5.0

Customer did not leave a comment.

Jian h 
Rating:
5.0

Very kind people all is ok so no coments

victor t 
Rating:
5.0

Customer did not leave a comment.

Joel S 
Rating:
5.0

Your service was excellent I can't think of any improvement needed

jose s 
Rating:
5.0

Customer did not leave a comment.

renee m 
Rating:
5.0

Customer did not leave a comment.

stephanie d 
Rating:
5.0

Everything was all good

Jacqueline G 
Rating:
5.0

Customer did not leave a comment.

Alex L 
Rating:
5.0

Great experience. Will rent from this location again.

Sandra B 
Rating:
5.0

Very satisfied. Very nice & professional people.

Djamal M 
Rating:
4.0

Customer did not leave a comment.

Jim T 
Rating:
5.0

Customer did not leave a comment.

Peter Y 
Rating:
5.0

Customer did not leave a comment.

Elaine L 
Rating:
5.0

Drop off was easy and staff was very helpful.

Vince P 
Rating:
4.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Customer did not leave a comment.

Alexander R 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W 
Rating:
5.0

More trucks should be Nice becouse im a regular costumer and very ofthen they run out of trucks but for the rest they doing a great job

victor t 
Rating:
5.0

Customer did not leave a comment.

JOSE l 
Rating:
5.0

Customer did not leave a comment.

Nathan T 
Rating:
3.0

Truck wasn't ready for an hour

Lere G 
Rating:
5.0

Customer did not leave a comment.

Derrick G 
Rating:
5.0

Customer did not leave a comment.

Cesar M 
Rating:
5.0

Customer did not leave a comment.

Tasos K 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE L 
Rating:
5.0

Customer did not leave a comment.

Michelle B 
Rating:
5.0

Customer did not leave a comment.

Lakisha B 
Rating:
5.0

The only thing I would do differently is go up to the counter vs using the app to check in. I felt the app took longer than if I had gone inside. Otherwise, this place was a great place to rent a variety of Uhaul trucks.

Dianne C 
Rating:
4.0

Customer did not leave a comment.

Kenneth W 
Rating:
5.0

Customer did not leave a comment.

Pamela S 
Rating:
5.0

Customer did not leave a comment.

Mason J 
Rating:
5.0

Awsome service!!!

Ronald A 
Rating:
4.0

The trailer I rented had a stained bed comforter and a lot of broken glass in it, I had to spend over 20 minutes cleaning this unit myself.

Travis Z 
Rating:
5.0

My experience was fast, easy & efficient & the customer service & satisfaction was excellent. Thank you & keep up the great work!

Taryn M 
Rating:
2.0

1. No dolly was available, at least mark it early so we can arrange for one elsewhere 2. Tow hitch was attached when I did not even need it. Did not know how to unhook it. The person said it was unhooked and drive and it will unhook. Lies.

Bunra A 
Rating:
4.0

Customer did not leave a comment.

GUADALUPE M 
Rating:
3.0

A las 11:am llegué por la unidad, hice todo por línea para no hacer fila y salí de allí después de 1/2 hora, pues me pidieron información que ya había dado por línea. Muy tardado. Que se explique todos los costos que uno tiene que pagar,. Por ejemplo, en mi caso no sabía que me entregarían la unidad sin gasolina, le puse $80.00 dólares de gasolina. (en el contrato decía que si regresaba con 1/4 o más, me regresarían $26 .00 dólares, la regresé con un poco menos de l1/2 y quien recibió la unidad dijo que no hay reembolsos.)

Luz C 
Rating:
5.0

Customer did not leave a comment.

Jorge B 
Rating:
5.0

I can't think of anything off hand. I t was a very smooth rental al around.

cris w 
Rating:
5.0

I have used this spot many times and they are always incredibly nice, prompt and the communication is very clear. The vehicles are also in good shape and mostly available. Highly recommend!

Michael K 
Rating:
3.0

Customer did not leave a comment.

Michael P 
Rating:
5.0

The truck ran like a rocket !

Kenneth O 
Rating:
5.0

Agent is very helpful and friendly

Jeffrey i 
Rating:
5.0

Excellent customer service

Gilbert A 
Rating:
5.0

Customer did not leave a comment.

Elamein E 
Rating:
5.0

Customer did not leave a comment.

ALMA M 
Rating:
5.0

The front desk staff were VERY NICE!!! Very much appreciated!!!

Donte W 
Rating:
5.0

Customer did not leave a comment.

ITONYA C 
Rating:
4.0

Customer did not leave a comment.

Michael S 
Rating:
2.0

Improve customer service.

Kim S 
Rating:
3.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Customer did not leave a comment.

Keith S 
Rating:
3.0

broken lock, check engine light and gas cap indicator light on, front air dam hend on by zip ties

Richard G 
Rating:
2.0

They loaded my car onto the car hauler and did it wrong so my front bumper got ripped partially off when I tried to back off of it. I have video and photos

Julie H 
Rating:
1.0

The truck was not properly cleaned, A-lot of Maintenance needs to be done on the truck. It was a very bumpy, unsteady ride. I can say more but it will be too much in writing. I was very disappointed and dissatisfied with the rental truck with U-haul. I have never experienced this problem. I have rented from U-Haul for many many years and never experienced this type of tragedy. In order to improve, the Customer service needs to improve, and Maintenance. Maintenance was my number 1 concern for my safety and my children's safety. I felt very unsafe driving this U-Haul truck. It would not pass Safe Inspections if it was well inspected. The U-Haul truck would not pass all 3 inspections.

Sabrina P 
Rating:
4.0

Customer did not leave a comment.

Gil g 
Rating:
5.0

Customer did not leave a comment.

rafael r 
Rating:
5.0

Customer did not leave a comment.

CRAIG M 
Rating:
5.0

Nice and fast

GERALD B 
Rating:
5.0

This location is one of the best. Great management and employees

LORENZO R 
Rating:
5.0

Customer did not leave a comment.

Augustine F 
Rating:
5.0

Everything was great, easy rental, good customer service. Easy return as well. Called in before truck was due was able to keep another night.

Gail m 
Rating:
5.0

The people here were very helpful and friendly, i will always come back here

Robert L 
Rating:
5.0

keep to good customer communications.

Linda K 
Rating:
5.0

Customer did not leave a comment.

Jessica T 
Rating:
1.0

This experience went from smooth to terrible within hours. I dropped off my rental on Saturday at 12:30 pm and was told I’d get an email receipt no action required. By 9 pm I was charged an additional fee for an extra day. I called the 800 number and was advised I had to get the local office to close out the rental. Having no other choice I went at 6 am and asked for them to close it. They were “surprised” that it wasn’t done. Now I have over $300 in unauthorized “pending” charges to my primary credit card. Needless to say this entire experience was terrible and I would NEVER recommend anyone rent from this location or U-Haul for that matter. You’ve unfortunately lost my business.

Anthony S 
Rating:
5.0

Great 👍 👌 👍 👌 job

Khellaf B 
Rating:
5.0

Customer did not leave a comment.

Albert M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top