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GENESIS C.
Customer Reviews for Fast Gas & Propane
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was perfect. Can't think of anything.
Noble K.It had an odor in the truck. Also the inside light stayed on. Otherwise the truck was good.
LINCIN L.Extraordinario servicio al cliente
Edward M.love this location so easy and staff is friendly !!!
sally S.The staff was great. They can't help it if the guy in front of me in line didn't have his act together! Nice big yard to work in as well.
David G.Friendly and helpful staff.
Sonya W.My Preferred location
Kevin M.I was on a tight schedule to get the truck, move some furniture to storage within 2 hours. Their process was fast and easy that hepped get the mission accomplished. Gracias
Imara Y.Perfect and friendky
Benjamin L.Went on Sunday morning for trailer. In and out, 20 minutes or so. Same for drop off Sunday afternoon. Friendly staff with great customer service.
DAVID J.Extremely unorganized. When I showed up with half a tank of gas the employee laughed and said well Uhaul doesn't reimburse for gas. In addition, when I showed up for pick up-using the mobile pick up-the vehicle I was assigned was in a back corner that was not a accessible. When I went inside I was told that vehicle was not operating and had to be assigntaborhwr vehicle. I would think the mobile pick up would be faster with more ease but it was truly just a hassle.
Theresa S.The tank was on a quarter of tank, I had to fill up the tank on full, your staff needs to take better care of your U-Haul check the gas and oil properly. The radio was damaged and broken U-Haul was extremely dirty. The U- haul repressive had a nasty attitude and lied to U-Haul representative saying that me and my husband threatened him which did not happen. I know he said that because we were black. I will never go back to this location they over charges me. I will never go back to this location or recommend this location to anyone. I have never had this problem at any U- haul location everything was wonderful. Please have your regional manager from corporate to call me at 510- 860-9804. I really would like to file complaint and have investigation done on this location, immediately as soon as possible. U- haul employee told customer service that he was threatened by me, my husband and our good friend. He only said and made that comment , because we were black. We feel discriminate against because of the color our skin color.
Lutrice M.The people at fast gas have always been very well by me I'd recommend them to anybody
RICHARD B.It was quick and easy checking in and out! My total was confirmed at checkout, customer service was nice, and the truck was clean. I would rent from here in the future.
AGATHA D.Pakistani owner was super helpful, polite and professional, hard working guy, recommend
Alexander L.Make sure that the truck are clean. But the employees are working very hard and very professional.
francisco R.I had pictures before leaving off the gas that was not accurate. Showing the agents upon return made me fuel the tank an additional $15 which they said has to be filled because when you start the truck the gas handle shakes. I've never heard an ex icee like this ever and I use uhaul all them time ! Very displeased with the service I had.
Shaniqua C.Drop off experience here was a bit ambiguous, and the person assisting at the time seamed reluctant to help at first. Ultimately, the drop off was successful, but I left feeling pretty unsure about the whole process.
Michelle B.My 1st choice for my regular rental needs both trailer and van's
Kevin M.Excellent Service!
Kevin M.This location staff needs orientation on customer service. They wasted my time, misinformed me of the lock at the back of the truck, I had to drive back to the location, they overcharged me claiming that I returned the truck late
John O.👍🏽
DALE J.This was by far my greatest U-Haul experience. I mostly used the mobile reservation service, but when I had a question, the gas station staff were very helpful. It was very easy to extend my reservation when I realized I needed more time. When I dropped off the van, I realized I'd forgotten my personal car keys, and the gas station employee let me wait inside for an Uber even though they were trying to close up. They were very kind and really made my experience a great one!
HEATHER W.Was very happy with the staff. Was very impressed.
peggy L.Do not suddenly add documention requirements once the customer is on site. No one is going to bring their passport or a letter from their landlord with them to a truck rental. Especially if you do not tell them clearly that they need to arrange such things in advance.
Eric D.Great service polite and efficient
Arozo H.Cheapest best rental of a trailer in town
daniel W.Friendly and informative.
Walter J.Had a great experience. Thanks!
Brian E.Everything was just right.
Edward M.I'm not sure there's very much you can do to improve. The folks there are fast gas and propane they've got to dialed in. Customer service is outstanding. Cool yard clean store . All day professionals
Jefferey F.I'm guessing the negative reviews were from people that were looking for something for free. I've rented 3 times from this location and they have been consistently top notch.
joe F.Horrible all the way around from the service to the truck to the paperwork being done wrong everything was horrible
YOSHE S.I feel the truck could have been in better shape mechanically
Michele J.I rented a boxed cargo truck with an appliance dolly, and furniture pads. The truck was dirty on the inside and smelt of smoke and urine. Very unpleasant. I was under the impression that the furniture pads were mine to keep since they were an additional cost. When I returned the truck the Fast Propane & Gas rep told me he would have to charge me $120 for the furniture pads which were left behind at the location. absolutely not! So after spending money to refill their tank I then had to spend my gas driving back to the previous location to collect the furniture pads to return. Waste of time & energy and they should start communicating that to customers.
Kianna R.This was a nightmare experience! First of all, my reservation receipt confirmed that I should go to 1495 150th Av, San Leandro. When I got there, it was someone's private property. I immediately was afraid I had been scammed and that some stranger had my credit card information. I was about to call my credit card and cancel it, but first logged into my U-haul account which told me I was in the wrong location and very unexpectedly sent me to Catalina St. By the time we got there, we were really in a rush, so I had no choice but to take the disgusting truck that was assigned to me-- full of bird poop, feathers, and even some animal fecal matter smeared on the walls. Absolutely horrendous experience.
Michelle M.I was welcomed with a friendly face and great service
Dan S.Appreciated that there was a gas station at this drop off. Very convenient.
Miriam T.Excellent service thank
JOSE M.A great experience! Top Rate!
Joe C.Overall, a very positive experience with special props to Shan for great customer service. Only suggestion is to make it clearer where to stand to pay for gas/food or for the uhaul rental.
PHIL W.so friendly helpful & professional & got a gas credit based on gauge level
steve A.The U-Haul that I rented from you guys was fine your customer service was good it's just when we opened it up to start putting stuff in there it smell really bad like some sort of an animal smell so and it was very dusty and I have allergy so that's the only thing wrong with the U-haul with a smell of an animal a really strong smell and it was very dusty.
Lee P.I didn't like the online process or check in. But the guy at the service desk was great.
James V.Super easy mobile pickup and drop off
Charles P.Small order
Belen A.excellent service, very understanding and easy going staff. Will definitely use again in the future. ¡Gracias!
mosi W.Pick-up location at 13700 Catalina St. San Leandro- The online process was great when everything was verified online. However, once it was time to pick up the truck, turns out the cashier had given our truck to someone else. Causing a higher payment for a larger truck. The cashier never apologized for his mistake.
Carlos C.The gentleman inside were great! Super polite and helpful!!!! But the inside of the truck was pretty dirty and someone siphoned the gas out of the trucks the night before, so we were unfortunately on empty..
Christyann M.Excellent customer service
Ali A.