Customer Reviews for Fast Gas & Propane
(Distribuidor de U-Haul del vecindario)

936 comentarios

13700 Catalina St   San Leandro, CA 94577

(510) 962-5961

Horarios de la ubicación

  • Lun. - vie.: 6 a. m. - 6 p. m.
  • Sáb.- dom.: 6 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(510) 962-5961

13700 Catalina St
San Leandro, CA 94577

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 6 a. m. - 6 p. m.
  • Sáb.- dom.: 6 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Luz M. 
Clasificación:
3.0

They always said that my reservation was changed even if I didn't get noticed about it and unfortunately you don't have much to choose from.

HECTOR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

YONGLEI Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Baikuntha K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rodney J. 
Clasificación:
4.0

El cliente no dejó un comentario.

LARESA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIOSDADO S. 
Clasificación:
5.0

Keep up the great work.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUYANH H. 
Clasificación:
5.0

Continue doing what you doing no improvement 🙏🏾😊

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAAI K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon D. 
Clasificación:
3.0

Customer service desk was fast and easy. I don't know why this location kept calling me trying to get me to pick up my rental one day early. Even my confirmation email said my date was right. The Uhaul was parked too close to others; nervous pulling out of the spot. The uhaul was parked with the back door open which was bad in case we didn't check and drove off with it open.

Andrewphillip E. 
Clasificación:
5.0

The site service person was pleasant and good at customer interaction. I felt that giving me good service was important to this business. The site is a multi business building and busy with other activities and the U haul counter was not marked well so you will need to walk down the long counter to get to U haul.

David K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jinan L. 
Clasificación:
5.0

Keep it up

DANNY S. 
Clasificación:
5.0

Give the kid a raise , he was excellent from start to finish. Best service I have ever had in renting equipment. Looking forward to renting from this location in the future.

MICHAEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETTINA S. 
Clasificación:
5.0

Friendly and quick service

MICKY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lavonne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

Everything was perfect

Todd H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

Picking up the 15' U-Haul was super easy and quick. Very organized store and no hassle. Frank was on it. Excellent customer service. ¡Gracias!

Leland D. 
Clasificación:
4.0

Overall, I have to give a 4 out of 5 stars. Nassir was kind. But Doug was the Miracle Maker!... The refund restored my faith in UHaul, Thank You. Hillary was Patient and knowledgable. Smile, i dealt with sooo many reps,, and they All were absolutely great. However... Unknown as to why the battery died, and why during Self Check I was getting an error regarding 'Not enough memory' ??? But all in all, smiling, UHaul WAS THERE for EVERY bump in the road!!!!!! UHaul still Rocks - with and for me. Thank You everyone ðŸ'" ☺

Patricia R. 
Clasificación:
5.0

I like your service for the convenience and nice price, but the pick up location and drop off location were changed by your system later and this caused me drive farther to pick up and drop off, I hope this could be improved in the future. thanks!

Hailong T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette W. 
Clasificación:
1.0

This experience really pushed us away from 2 locations. We had signed up for everything the night before, renting a truck from J O A T in San Leandro. When we got to that site, we had to do everything again, because the mobile system didn't register the alternate contact, the driver's license, and headshots. When the mobile site finally registered that we were onsite, it said that there was a truck outside of the gate for us. There was no truck anywhere to be found. We even checked inside the gate but there was nothing. After 40 minutes, the 24/7 Help support (Ethan, actually a nice person) got us the site phone number. We had to wait 5 more minutes before they called us back but when they did they had no idea what was happening. They tried to get us keys through the lockbox, all lock boxes were empty. They were unaware of the availability of their vehicles, which was really annoying. Finally, the said they had a van (which again wasn't even the vehicle we wanted) at a sister site a few miles away. So we had to drive to the other site (the Catalina one). Then when we got there the system was buffering and they tried to charge us again for the van (even though we had already paid the previous night for the truck). But when that got cleared up, and we went to return the van, the gas gauge wasn't working, so we had to pay more for gas than was needed. When asked for a refund they denied. Overall the customer service was quite poor and unorganized. Will not be returning to either of these sites and do not recommend it to others.

JOEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy H. 
Clasificación:
1.0

I paid $1,326.97 dollars to rent a 15" truck and a car dolly from Flagstone Storage in Bentonville, Arkansas. I returned everything to Fast Gas & Propane in San Leandro, California and was charged $785.75 dollars without my knowledge. You should replace the manager who runs that location. He is a liar, cheat, thief and everything else I cannot say on this review. I have disputed the charges with the bank I used in Arkansas but they were too incompetent to correct the problem. I am filing a complaint with the Consumer Financial Protection Bureau to get my money back.

Richard A. 
Clasificación:
5.0

Very friendly and helpful employee. Definitely recommended.

LILA N. 
Clasificación:
5.0

Easy

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMMED Z. 
Clasificación:
3.0

The truck smelled like smoke but it was clean and the check out was fast. The more was a little disagreement about the amount of gas, but overall it was an ok experience.

ALISA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENISE H. 
Clasificación:
5.0

They were fast and quick to get me the truck but I haven't recieved my refund they took money off my card in case I drove over 50 miles, but It was only 10 miles. So please ask them to give me my refund.

Saundra H. 
Clasificación:
5.0

I moved from Oakland to San Francisco and it was a great experience picking up the truck and delivering it to U-Haul after.

BRIAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jonathan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa D. 
Clasificación:
5.0

The owner helped with an issue with a burnt out fuse in my car which was affecting the trailer lights and was able to resolve it quickly and with little cost. Would definitely highly recommend.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOTUNRAYO A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joann W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reniesha B. 
Clasificación:
4.0

With the covid-19 going around as we speak, the vehicle should be free of dust and spider webs

HARRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William O. 
Clasificación:
5.0

Make sure seat adjusts. Clean dirt out of the cargo area.

Krysta S. 
Clasificación:
5.0

Muy buen servicio y limpieza en el vehículo. Rebasaron mis expectativas.

JANITZIN R. 
Clasificación:
4.0

everything was clean and worked right, the price was fair and the customer service was good. Also the vehicle was new and maintained

Jeff M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Liberty C. 
Clasificación:
5.0

Customer service wa outstanding

PAUL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ORLANDO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Arnitha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrill D. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY S. 
Clasificación:
4.0

Everything was good.

KANIKA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNA M. 
Clasificación:
5.0

The truck is really clean. Friendly staff. Easy check in and return. Will be using this location from now on. Really good experience.

Auraaurea S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hector J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
1.0

Maintain your vehicles so more people don't have to experience what I went thru stuck in a broken down truck for 6 hours!!!

AMBER S. 
Clasificación:
4.0

If there was some way customer could be informed the equipment they rented, i.e. furniture dollie, is not available or will probably not be available, would be great so they could make other arrangements. Moving was harder because the dollie I had requested when I made reservation was not available.

LOUISE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

muhammad A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORDAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter W. 
Clasificación:
5.0

Thank you! Pleasant rental experience

MARIA C. 
Clasificación:
5.0

The truck needs alignment

HECTOR D. 
Clasificación:
5.0

Your service Representative Maria was simply outstanding!!!!!!

Sal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER G. 
Clasificación:
5.0

Sean was awesome. Customer service exceptional, he cleaned the trailer out and helped us hook it up. Would use the facility again just for the good customer service.

ALEXANDRA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linh N. 
Clasificación:
5.0

Good customer service and excellent

Hector R. 
Clasificación:
3.0

ND

Bernardino L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sylvia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECILIA H. 
Clasificación:
3.0

The Mirror is not available to adjust manually

Dung N. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOEL Z. 
Clasificación:
5.0

Service is great.

Kenneth N. 
Clasificación:
5.0

Best customer service! We used them twice...and may be going back a third time. Highly recommend vs. Using Uhaul on line.

Julia N. 
Clasificación:
5.0

Great customer service and patients.

Leslie J. 
Clasificación:
5.0

Fast Gas & propane is my go to for a uhaul. And they offer cheapest gas in town.

Valentin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE S. 
Clasificación:
1.0

There was a gentleman at the end who was not wearing a mask and repeated harassed me to the point I could not retrieve my belongings from the vehicle. He was rude and I want a refund for my experience.

MICHAEL L. 
Clasificación:
1.0

No one there to give me the truck. They took a 30 min break and I had to wait for him to come back.

JAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica P. 
Clasificación:
5.0

Best customer care! Walked me through pricing and rates . Def recommend

Jose D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerardine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven B. 
Clasificación:
5.0

The representative was honest and kind!

Eunique T. 
Clasificación:
3.0

Make sure to put exactly the same amount of gas there was in the car when you picked it up. They will charge you a crazy amount if you don't get it to that point but not give any kind of credit for going over either. It is a problem with the U-Haul app not giving the place an option to do anything. The transaction is all done through an app. The employees were great but that is a very poor design for the app.

Amelia C. 
Clasificación:
5.0

nice

weiheng P. 
No se han enviado comentarios para esta ubicación.

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