this was the third location i had to go to even though i reserved a tuck at a different location a month ago!!!!DENIS L.
Customer Reviews for Farmhouse Moving Supplies
(Distribuidor de U-Haul del vecindario)
Fuquay Varina, NC 27526
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 5 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kristin S.
great serviceBRIAN S.
I rented a trailer and there's not much you can do for a trailer. It is convenient and I am sure I will be using them again.CYNTHIA F.
Polite fast check outWILLIAM M.
Due to a last minute request, Sid was very accommodating. All went well !! Thank you for your efforts.BRYAN P.
Equipment is great as well as the people.BRUCE V.
El cliente no dejó un comentario.Hartley F.
The first 26 ft truck rented was new and in excellent condition. The second 26 ft truck rented over 43,000 miles on it, and I had to clean some sticky substance off the cup holder in the cab. Not really a big deal. What was a big deal on the second truck was the fact that neither 12 volt outlet worked. This meant that I could not use my personal Garmin Nuvi for navigation nor could I use Google Maps since there was no way to charge my cell phone. I also rented two 6x12 trailers. The first trailer was fine; however, the second trailer had a broken hitch. This was not discovered until we were, thankfully, already at our destination. The hitch would tighten initially but loosen as soon as you started up. When our moving services guys went to un-hitch the trailer from the truck, the simply lifted it off the ball. It was completely loose. It was only by the Grace of God that it did not come loose over very rough roads on I-20 and the 1,400 miles I travelled.DAVID J.
El cliente no dejó un comentario.Michael M.
Inform your customer service representatives to inform customers of the truth. I was told by one of your customer services reps that if I rent a uhaul at 7 pm on the 26th and return it around midnight on the 27th, I would be charged for 1 day use of the uhaul. This is clearly untrue as I picked up the truck at 7:18 pm on the 5/26/21, returned it at 11:17 pm on 5/27/21 and was charged 2 day rental. If I had known this beforehand, I would have used the truck during the day on the 27th for my move.Pranay I.
El cliente no dejó un comentario.RICARDO A.
Staff member did not really take an interest in customer service; just there for a paycheck. Would not print out any paperwork for me to keep in the truck as a back up to a email receipt. No public restroom.SCOT L.
El cliente no dejó un comentario.WYATT H.
El cliente no dejó un comentario.Jack H.
We picked up our auto transport at this location. After already having to delay our move by one day due to other issues we had with Uhaul, we were about to load our car onto the transport when I noticed it had a flat tire. The worker was super helpful, but there was only so much he could do. We had to call Uhaul and see if anyone was available close by to change the tire. Nobody was close by. After already waiting over an hour and a half, we were sent a text that said it would be another 90 minutes. We had a schedule to stick to and it got totally ruined. I know for a fact that our auto transport had been sitting there at that location all day, because we had dropped our car off in the morning and it was the only one sitting there. Unfortunately we didn't know the flat was there until we were ready to use it that afternoon. Maybe the tire was already flat, maybe it wasn't. But it is a frustrating thought that that could have potentially already have been there. Like I previously mentioned, the worker at that location was awesome and I know it's not his fault. He ultimately saved the day by getting ahold of his supervisor who is certified to fix Uhaul equipment. I had to personally reach out to the original guy Uhaul had tried to send to tell him not to come because it was taking too long.Hannah G.
The equipment that I ordered was not available despite making me drive an additional 45 minutes to pick it upChristopher W.
El cliente no dejó un comentario.BRIAN H.
El cliente no dejó un comentario.GUY R.
El cliente no dejó un comentario.KATHLEEN B.
The person that took my reservation over the phone didn't informe me that the truck wasn't going to be available at the location I requested. I had to wait in line for 2 ours for them to tell me it wasn't there it was Instead 18 miles away and had to pick it up. I'm very upset w Uhaul and will never use it again and won't recommend it.Roy P.
I live in Four Oaks, NC some 45 miles from Fuquay Varina. And it was inconvenient to travel that distance when I know there were trucks much closer.JOHN H.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.JEROME N.
El cliente no dejó un comentario.David F.
Everything was just fine thanks you for such good service.JOHNNY H.
El cliente no dejó un comentario.SAMUEL E.
El cliente no dejó un comentario.JAMES T.
Very smooth operation and overall great experience. Thank you for providing quality service and trucks for my transportation needs.THOMAS C.
El cliente no dejó un comentario.RONNY D.
El cliente no dejó un comentario.ken J.
El cliente no dejó un comentario.PATRICIA W.
El cliente no dejó un comentario.JOHN S.
It would be exceptionally helpful if refrences were checked when the reservation is made and not during pickup. Because of this the pickup took me MUCH MUCH longer than would have been nessesary if I'd been able to do it at a time when my employers offices were open, most of my personal contacts would be awake or I had access to my passport.Jared D.
The guy at the location was really helpful!Charles T.
El cliente no dejó un comentario.JOSEPH R.
El cliente no dejó un comentario.DARRISH H.
Clerk was 20 mins late to open the store. Pulled up and didn't even acknowledge me. Was also very rude during rental process. Never wore a mask.CHRISTIAN C.
El cliente no dejó un comentario.JIMMIE C.
El cliente no dejó un comentario.Arvil S.
El cliente no dejó un comentario.DELORES T.
El cliente no dejó un comentario.Gerald S.
Disclose the fee for returning past 6:00 pm....nothing was said about a $20.00 charge and it was added before I had a chance to email the information when we turned it in after 6. We followed the instructions for turning it in after 6, but got charged anyway. The inside of the cab was very dirty...grimy seats and dirty floor mats. Agent in the office never got out of his chair; didn't walk us to the Cargo Van or check if we had any questions about it....just handed us the keys and said where the Van was located. No receipt at the time of renting.....later sent to my email....ended up twice as expensive as it should have been with the added charges.Jana C.
El cliente no dejó un comentario.Christopher H.
Move the trailers to a less muddy place. Other than that everything was great. I checked in with the App so check in st the store was a breeze. The Gentleman who checked me in was very nice. I had a question when i dropped off the trailer after hours and got great service from the toll free U-haul number.james C.
El cliente no dejó un comentario.THOMAS C.
El cliente no dejó un comentario.KENNETH O.
I have used this location before. Always very professional, very helpful. I don't even think twice when giving them my business. Keep it up, Great work.Robert D.
Truck had food trash in it when picked up, and I requested moving blankets and they weren't in the truck. Tried to go inside the location to reconcile my order and they weren't open even they were supposed to be.Carrie V.
Don't charge people $15 for gas when it was refilled prior to returnALEXANDER L.
El cliente no dejó un comentario.DANIEL K.
One of the two tires only had 10 lb of air in it. It wasn't even noticeable until I loaded the trailer. Luckily there was a gas station a couple hundred yards away and I was able to go put air in the tire and make it home.Edward D.
El cliente no dejó un comentario.Robin F.
Not well marked - but other than that accessible Employee was VERY polite.thomas R.
My second time renting from this location and person. He's very knowledgeable and personable. Great experience, will continue to go here for my uhaul needs.ARTHUR C.
Was very pleased with my rental experience. As a bonus there is a reasonably priced gas station right there and Bluegrass Bagels across the street is great1James S.
It's hard to rate just a field for drop-off. We managed to find it, and after talking to another business owner, he showed us a box for the truck key. We just left the 5x8 next to the truck. So it was a bit unsettling when we arrived in the time frame that someone would be there. It's a New Normal!Susan P.
El cliente no dejó un comentario.Marvin R.
This was a drop-off during business hours but no one was there. It was essentially a parking lot. The man on the phone said to drop the key in the slot. We could not find the slot until a nearby business owner helped us.John P.
We reserved the truck for 1:30. Office was locked when we arrived. The lady in the nail shop called him. He was there quickly....about ten min. wait. One suggestion: leave a note if you're running late.JOHN B.
El cliente no dejó un comentario.Vanessa H.
The gentleman was super helpful, helped me get it on my truck as well as get it back off my truck. This is my new Uhaul home location for sure!Brianna J.
Very helpful and professional!Andre J.
El cliente no dejó un comentario.Patrick F.
Sid was a great help!Sharon H.
El cliente no dejó un comentario.MATTHEW H.
Allow me to pick up the reserved vehicle at the location I reserved it to be picked up from, had to spend extra money because I was forced to pick up the vehicle at a farther away location.ZACHARY D.
El cliente no dejó un comentario.Nicole P.
El cliente no dejó un comentario.Julia H.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.PAMELA R.
El cliente no dejó un comentario.Charles R.
El cliente no dejó un comentario.GERALDINE B.
Sid's service was great at the Dickens Rd. location in Fuquay. THANKS AGAIN Sid!JUSTIN F.
El cliente no dejó un comentario.Lori M.
It appears to be a temporary location with very minimal furnishings.Floyd B.
El cliente no dejó un comentario.JIMMY S.
The truck was dirty when I picked it up. It had only half a tank of gas. There was trash in the cab and in the back of the truck that I had to throw away on my own.Shane M.
El cliente no dejó un comentario.Marc B.
This was a very sketchy location and I would not feel comfortable sending my wife or teenager here. The entrance was in the back of a building and did not appear to be legit at first. The person working in the location refused to put on a mask when I requested that he do that when working with me. I will not go back to this location.Willaim R.
El cliente no dejó un comentario.Oscar R.
The gentleman was very polite, helpful, and accommodating. I needed to make a last second change upon pick up and he took care of it with no delay or complaint. He also came out to help hook up [the trailer] and see us off. I will definitely use this location again.Christopher D.
El cliente no dejó un comentario.Valerie L.
Could use more miscellaneous moving supplies InventoryDonald P.
Not everyone renting moving equipment knows all important details. I think post checks should be made of equipment should be mandatory and documented upon equipment returns. Had this been performed I believe my long distance trip would not have been delayed by more than six hours.CLIFTON M.
Friendly and speedy serviceDaniel L.
El cliente no dejó un comentario.Mark J.
The salesman who checked me in and out was very pleasant to work with. Would rent from him again.Emily M.
The person working this location was 25 minutes late (was supposed to open at 9:00) which set a good bit of the people waiting for him back on their time frame. He was unapologetic, unprofessional and very unorganized. Everybody has bad days, I get it. I would also not typically write a bad review on a place. However, after doing some research it seems as though these are recurring and almost normal standard operating procedures for this UHAUL location. Avoid if you can.Seth C.
El cliente no dejó un comentario.RAMON M.
El cliente no dejó un comentario.Caroline B.
Experience was okay. Not a bad location for online pickup and drop off. Truck was pretty dirty. Even though I filled it up before dropping it off I was stil charged $2.69 for gas. Never had a location squeeze every drop in to the tank.Jason B.
Please keep some more vehicles tp fulfill the requirements of customers. Service was faster than expected, just around 3 minutes and we"re on the road to get our job done. Vow . Return process was also simpler. Keep it up.SYED H.
El cliente no dejó un comentario.Antonio L.
I was charged for gas when I put gas in before returning.....I was charged 1.19 a mile when the internet stated .89 per mile.Not good to slip in these little charges, I expect a refundJoe S.
El cliente no dejó un comentario.Yvonne M.
This was perfect! Great customer service at this site.Dietrich C.
El cliente no dejó un comentario.DAVID K.
El cliente no dejó un comentario.ANDY M.