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Richard J
Customer Reviews for Family Pantry
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hi! I want to thank the employees of this U-HAUL location for their attentiveness. I forgot my thing in the truck and went back to pick it up. The truck was gone. I approached the employee to ask how I could retrieve my item that I had left in the truck. The employee gave it to me. For which I am very grateful to him. Very attentive employees. Thank you!!!
mykola nWanted and reserved a cargo van. Ended up with a truck instead as no van was available.
Richard PAllow for pre-registration to speed the self-checkin process -- had to wait while the verification went thru an attendant -- if I could have accomplished that prior to arrival to pickup the vehicle (used 24x7 app), that was not clear.
David NIt was a good experience. I would highly recommend using this location.
Denis AOwner is very accommodating and a genuinely nice person. Well run outlet.
michael wVic that manages the store is terrific. I have rented from Vic 20+ times. THe U-Haul Truck was a disaster. 170,000 miles and falling apart. Lock didn’t work, gear shifting didn’t work, exceedingly loud, rusted wheels, steering was loose as it drifted from one side of the lane to the other.
JASON AVic is a great owner/manager. Efficient, helpful and kind!
JOHN PThe truck was dirty, smelly and runs poorly....super bad breaks !
Kunal SGreat service and support Well done!
daniel rHad a small mishap with cleaning fees It was reversed No arguments I am very happy
mario pThe gentleman who owns and runs the store is always friendly and helpful.
David AAll was great. Great guy at the counter was nice. Super quick and easy process.
Christopher WOverall good experience
Vikas VQuick and Good service
HAMZA JNot a good costumer service there
Esteban vWe use this location frequently when we need a truck because the service is top notch and the owner is always very friendly and helpful!
Randall RCell service was poor in the area which made the mobile pick up/drop off difficult. Would prefer to have a person available to assist with pick up and drop off
Lindsey MThis is the second time we rented. It is a Awesome store and professional service. Thank you !! Will recommend to our friends !!
Robert JI rented a car with half a tank of gas. Showed it to the rep. He said that is ok and I could return the car with the same amount of gas. But the uhaul charged me an additional $30 for not full tank.
Dmitriy PThis location has a nice variety of trucks and they are always clean with good availability. The guy that owns and runs the store with the UHaul is no problem.
Barry BThank you, the employee helped me rent a car and move my things. Thank you, very nice!
nikolaienko mThe interior was clean, but the mats had dirt on them, not a big problem for me.
Laurent GLots of parking space. Clean vehicle. Easy self process on mobile.
UDAY KGood equipment
PERRY ANeed a person who knows their job in charge
paul vI had checked in prior to my pickup; However person behind counter asked for certain info that I had previously entered in to the app during check in. The person behind the counter was difficult to communicate with. Since English was his 2nd language, he didn't seem to understand most of what I said. He spent much time staring at his monitor. Also the U-Haul app is difficult to use. When I would take pictures with my phone, I would lose my place in the check-in or check-out process and would have to start over. There is no good confirmation from the app that it received all your information successfully during both check-in and check-out. So between contending with the app and the person behind the counter, both check in and check out took longer than I was anticipating.
Thomas FOutstanding rental experience at this location, it was quick to get the vehicle I needed and it was quick to return it. Staff at this location are courteous and professional. 10/10, well done.
michael aClean the snow off the vehicle
doug sGreat service, very helpful
doug sAdd camera on the back
David CSuper convenient for our business. The only thing missing is the ability to buy wrapping material and boxes at this location. Very nice and helpful people.
Gregory KPeople are nice, renting was efficient.
MICHAEL BI have used this location before. Excellent location and very good service.
Paul SThe charges per miles are TOO high. Combined with the 79c/mile made this a rather expensive rent. On another hand the service of the gentleman who runs the location could not have been better
Dmitry KGood customer service.
rahman aReally nice and very helpful.
Ron JExcellent service and such convenient hours of operations. Couldn’t have gone more smooth. Will definitely be back in the future if I need a truck.
shannon sVery easy
jack kI'm not sure what you need to do to improve -- everthing was first rate with the rental of the truck, per se. I did the online check-out and return. Ah. The one thing you could do better is I followed the link but the directions were not accurate, but I figured it out. That was more than a tad frustrating. You need to have your programmers follow the directions exactly as shown, and you can't get there from here, so to speak. The truck, however, was clean and operated as it was supposed to. The move (not your fault) took a little longer fhan planned, but all went well. Thank you.
Thomas HThe truck we rented had very bad steering and needs to be repairs, windows and cab and exterior dirty. Cargo area and ramp in good shape and clean.
Michael GI have used this location numerous times. The owner is friendly. The ease of the location is great. I would highly recommend
Elizabeth LI had no problems at all. Thank you!
Julia TFriendly service and open on Sundays!
Christopher HDon't change anything.
Darren DNeed more space between trucks
raul s