Customer Reviews for FDK Groceries
(U-Haul Neighborhood Dealer)

Rating:

5.0

The employees were helpful, answered calls/ questions immediately, and were able to modify my reservation twice without issue to extend reservation period for more days. Additionally, they were quickly able to check the truck back in with no wait time at all.

Rating:

3.0

The owner was very friendly and it took very little time to get the truck and be on my way. However, the back of truck should have been swept out and the windshield cleaned on the inside. The truck only had 5/16 of a tank, meaning I had to detour to find a gas station during the move. (I didn't want to chance running out of gas.)

Rating:

4.0

Worker who handled my paperwork was wonderful and very helpful. I would definitely recommend this location for friends..

Rating:

4.0

The truck was on empty and we had to stop to fill up before getting on the highway. It would have been good to have a full tank of gas from the start.

Rating:

3.0

The u Hual we requested was unavailable and re needed needing to pay more than $200 more than expected

Rating:

1.0

The worst experience.

Rating:

4.0

The front windshield was very dirty -inside and out, and the lights were difficult to work

Rating:

3.0

Everything was so-so, interior of the cab was dusty and smelled strange. after doing everything in the app with the guy in the shop asked me to do it all over again. I felt that was rude, moving is stressful enough as it is. When he asked for pictures of the gas gauge mileage after I already submitted it online I just set the keys on the counter and left because this move was such a disaster and I was completely exhausted. Also I think the float valve in thefuel tank should be checked, I refilled but the gauge changed depending on whether I was on an incline or not.

Rating:

5.0

Very easy on-line user experience. Helpful site personnel (store manager).

Rating:

5.0

Had to make a slight switch at the last minute. No problem at all!!

Rating:

5.0

Wonderful location -felt safe. Clean and trustworthy operation with the highest integrity. Everything explained well before taking the truck out - no hidden charges. Definitely recommend renting from this location.

Rating:

5.0

Everything was professionally and efficiently handled. The manager was prompt, courteous and knowledgeable. The truck was fully ready and exactly what I had requested. Definitely will recommend it to others, and, if necessary, I would use them again.

Rating:

1.0

Location did not have any moving blankets therefore some of my personal property received minor damage during the move. The personnel did not let me know to check the trucks fuel gauge to make sure it was at 15/16, or for damage before leaving. I returned the truck with the same amount of gas, 3/4 tank, and incurred a fuel charge for 6 gallons. The personal at the pick up location should go over the contract with the customer to point out these critical items. Or the customer should receive a draft contract at time of order so that they know what their responsibilities are. There is not time on moving day to stop and read a multi-page contract.

Rating:

3.0

You should stop deceiving people who rent your trucks.

Rating:

5.0

Very easy to check in and out, and the person behind the counter was very friendly!

Rating:

4.0

Why would I be charged $6 for extra mile when the gas was at 3/4 full instead of 1/3 full. That is more than $6.

Rating:

1.0

Owed them $59 paid in cash because they want me to pay with a credit card and then charge my card another $59 I will never ever use you guys again

Rating:

1.0

If you are a female don’t rent a uhaul from here. They will lie about how much gas is in the tank and then charge you $80 for a gas fee even though you return the vehicle with the same amount of gas. They treat you like you are some stupid girl. Obviously they demean women as a regular practice. These illegals fees for bogus charges should be a message to anyone not to ever rent from them. Horrible service.

Rating:

5.0

The check in process was extremely cumbersome. It's easier to fly on a plane than to rent a truck from U-Haul. I had to call customer service FOUR times to complete my pick up. Customer service was amazing! An easier check in process would be helpful.

Rating:

3.0

Rental worked fine, however the floors in the cabin were not clean. They were sandy and it was clear that they were not cleaned from the previous rental.

Rating:

5.0

Nothing pickup was easy quick and friendly.

Rating:

2.0

UHaul broke down 1.4 miles after pickup! Recompense when?

Rating:

3.0

Nothing to improve. I would suggest going to this location during the daytime due to the neighborhood.

Rating:

3.0

Your customer service should be more dedicated, more caring. Also the truck I got today—after a lot of headache with you CS on the phone— was not comfortable at all.

Rating:

5.0

Truck was very dirty inside and clearly needed maintenance as the check engine light was on. FDK Groceries was easy to work with.

Rating:

1.0

Driver side door did not close all the way, to the point where the dashboard registered the door as open for the full trip. Check engine light was on the whole time. The guy at the counter was rude! I want $100 reimbursement for trouble with vehicle and rude interactions between myself and the guy at FDK groceries

Rating:

3.0

Dropped off over night and did not speak to anyone

Rating:

5.0

Quick and easy pickup and return. The manager helped me process both pickup and dropoff with no issues experienced. Would recommend this location for your uhaul rental!

Rating:

3.0

It should be Well maintained and rental truck should be checked all the time

Rating:

1.0

Would not except the pictures of before and after fuel guage and milage. The manager was very rude and said UHaul would not except picture.

Rating:

1.0

Ordered 5 dozen blankets. They only had 4 dozen. And they weren't on the truck. Cashier told us we had to go into the stock room and load them up ourselves. I asked for reimbursement for 1 dozen since I already paid, no luck. This place is a dive and their customer service was terrible.

Rating:

3.0

They did fine with what they had to go on. All they had on their system were incorrect numbers so I understood why they wanted to charge me.

Rating:

3.0

At drop off location, I had to go back to the truck and take a photo of the mileage and a photo of the gas gauge. The shopkeeper was managing a retail store and couldn't leave it unattended. I understand but found it annoying that I had to do this for him.

Rating:

3.0

The drop-off process was a nightmare, the drop off location told me after I had already perked a truck and car hauler that they didn't have any space and needed to take both to a different location because they had no room. I had turn sound in a tight space with no assistance from any staff at prospect Blvd location. They provide were able to provide me with an updated contract saying the drop-off location was the location at 7th st in Frederick. This location did the same thing and then told me they talked to the prospect Blvd location and that I had to go back there. The owner of that location also said they called me, which they didn't. I was then given the location I dud drop it off and again had to turn a truck and car hauler around without any assistance from staff on site. The 3rd and final location did take the return but was thr only one that actually looked like it didn't have any room. I highly doubt I will be using uhaul for rental purposes in the near future if ever based on what I had to deal with today.

Rating:

4.0

The drop-off process was a nightmare, the drop off location told me after I had already perked a truck and car hauler that they didn't have any space and needed to take both to a different location because they had no room. I had turn sound in a tight space with no assistance from any staff at prospect Blvd location. They provide were able to provide me with an updated contract saying the drop-off location was the location at 7th st in Frederick. This location did the same thing and then told me they talked to the prospect Blvd location and that I had to go back there. The owner of that location also said they called me, which they didn't. I was then given the location I dud drop it off and again had to turn a truck and car hauler around without any assistance from staff on site. The 3rd and final location did take the return but was thr only one that actually looked like it didn't have any room. I highly doubt I will be using uhaul for rental purposes in the near future if ever based on what I had to deal with today.

Rating:

4.0

The information I received from Uhaul indicated that I would be able to access the vehicle via my phone. You actually have to go into the grocery store to get the keys to the vehicle. They made it easy to do once we figured that out.

Rating:

3.0

I do not understand why I was charged for 2 days rental. I picked up the van at 2pm on 12/4 and dropped it off at 6pm on 12/4.

Rating:

2.0

Not a safe neighborhood. This was not where I ordered my pickup from. It was switched on me. They didn't have all the dollies and pads that I paid for.

Rating:

4.0

Not order online and just deal with the store directly.

Rating:

1.0

I only drove 13 miles and the cashier charge me 103 miles by mistake. I asked for refund. I never got it. I can’t call consumer service until Monday. Very stressful.

Rating:

1.0

Worst Experience Ever! I will Never use Uhaul again! The Uhaul representative is a rude, disrespectful and unprofessional crook

Rating:

5.0

The gentleman came out to inspect the truck and he was so polite and after checking just told me to come inside of the seven eleven to pay the extra two miles( however it only should be one mile , apparently that was never update in their system)

Rating:

1.0

Mysterious charges

Rating:

4.0

Store clerk came out while I was using my phone to drop off and verify.

Rating:

2.0

Good afternoon. I am following up with your customer service department regarding the following concerns experienced with the U-haul 20 foot truck rental: 1. The car tow dolly had to be replaced during the trip because the rear driver’s side tail light fell off. It was duct taped by the Frederick pickup location. We were told it would be fine. We were sent initially to a bogus address and then sent to another address to get the tow dolly replacement. We were routed an hour out of our way and had to drive the vehicle being towed. Thank heavens we had an extra driver. 2. Two tires needed to be replaced. We waited over 2 hours (with a 14-month old child) along a busy highway for a service/repair employee to replace both tires. (Please see poor condition of tires in attached photos). 3. The blind spot mirror fell off during the trip. (Huge safety issue) 4. As a result of the combined delays, we missed the window to cancel our hotel in Nebraska and were charged for the room. I am requesting you waive the rental charge or offer a significant rate reduction. Realizing there is always a potential for equipment problems, I believe our issues far exceeded that which one should experience. I would prefer not to dispute the charge on my credit card, contact the Better Business Bureau or provide a negative review. I would prefer to provide a review that reads that while there were problems, U-Haul stood by the customer and made things right. I look forward to hearing from you.

Rating:

5.0

No recommendations, great service

Rating:

3.0

Gentlemen has such a strong accent, when I called about return time on my rental. He told me 8 PM. Then when I showed up to return my rental I could not understand what he was trying to tell me regarding my extra charges. However, a UHaul rep via telephone was able to explain to me what he was trying to tell me. Thanks for your help.

Rating:

1.0

The truck we had selected on the app (26ft) was not the truck we received (20ft). Owner at the shop made us change the location of our drop off. Owner did not check/walk around the truck with us or give us any directions on what we should be doing on the app. The trucks alignment was super bad! Very unprofessional and disorganized environment. We will not be renting from U-Haul again.

Rating:

5.0

The online rental process was easy however I feel I was overcharged. I rented at 8pm one night and returned at 11 am the next morning. I was charged for two days rental and insurance but did not have the truck for 24 hours. In addition, I tapped off gas tank using 6 gallons during this gas shortage but only drove 25 miles. Very disappointed. Will not recommend UHUAL.

Rating:

5.0

Owner as very nice and professional, positive experience and he is open extended hours

Rating:

3.0

They charge me $8.50 for fuel charge, even though I returned the truck with more gas than they originally gave it to me. Is not that the $8.50 is going to brake me, but the principal. I feel cheated and the FACT that I gave them more gas and was charge is not right. I hope no one else is goi g through the same thing.

Rating:

3.0

N/A

Rating:

1.0

Charged me for gas when there was the amount specified on the paper in the tank

Rating:

5.0

At This Location Is not Uhaul store is a regular store to Drop Off the Keys But Everything Is Fine Only little Things they need To Update...

Rating:

1.0

When I made the appointment I was told the cost would be 19.95 plus 1.29 per miles. The gentleman was trying to charge me for gas. I did not receive a bill. He said he could not access Uhaul with his phone. Your system was down. I would never use that location again. Very disappointed with the service. I dont know what is my cost for using the truck.

Rating:

3.0

The low tire pressure light was on and doors did not latch well

Rating:

1.0

Store opened 45 minutes late . Took clerk forever to get us registered.

Rating:

2.0

Did online check in to save time. Got to location and clerk wasn’t even logged in or ready even though he knew I was due at 8 to pickup. Stood there while he tried to enter information and I had to tell him 3 times I wasn’t renting a truck it is a car dolly. Then he called someone and found out he was trying to enter the wrong information as it is a dolly like I said. Then he didn’t even know if he had it on his lot. When I got there it was 8am and when I finally got to hook up to dolly it was 8:35 and when I was able to leave the lot it was 8:45. It put me behind as I thought by doing the online check in it was to save you time. Clerk was nice but didn’t oboe what he was doing.

Rating:

1.0

Apparently a new site, but the proprietor didn't know the difference between a truck and a trailer. Didn't know I had ordered pads, then gave me the wrong number. Was incapable of nor did he provide any assistance with trailer hook up or inspection at time of pick up. I would have done better with a self-service location.

Rating:

1.0

This was the worst experience I’ve had with uhaul. I received a dirty truck that had been used for trash, and the cargo area smelled horrible! The vendor showed up 45 minutes AFTER my pick up time and gave me a dirty truck. I was so pissed. That location should not be used as a pick up location any longer! Just a horrible experience all around.

Rating:

1.0

The clerk at the store knew nothing about how to use the uhaul system. The clerk also had me upload my license 5 times when I had previously uploaded my license the day before. Also knew nothing about the trailer or how to hook it up. Thankfully I've been hauling trailers since I could drive and was able to get the trailer hooked up no problem. Anyone that is renting u hauls should be familiar with both the trucks and the trailers. If it had been anyone that didn't know how to hook a trailer up to a pick up truck, there could have been serious issues.

Rating:

1.0

We were charged for safe move and we had declined it. Attendant would remove it. Also Truck leaked like a sieve. We had to bring numerous blankets for the move which were soaked. Furniture also wet.

Rating:

2.0

The place has changed names and is not called FDK grocery anymore.

Rating:

3.0

I didn't interact with anyone at this location as we dropped off after hours.