Customer Reviews for EZ Storage & Containers LLC
(U-Haul Neighborhood Dealer)

338 comentarios

575 International Ave   Washington, MO 63090

(636) 266-5042

Horario

  • Mon–Fri
    7 a. m. - 4:30 p. m.
  • Sábado
    7:30 am–11 am
  • Domingo
    Cerrado
Horario especial
  • 11/27/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(636) 266-5042

575 International Ave
Washington, MO 63090

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7 a. m. - 4:30 p. m.
  • Sábado
    7:30 am–11 am
  • Domingo
    Cerrado
Horario especial
  • 11/27/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great rental.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Very friendly and was really easy to rent

christian M. 
Rating:
4.0

The front area was pretty full, with only about 8ft by 6ft open for customers to wait, in fact a couple came in while I was completing my rental and had to go back outside to wait as there was no room

Dimity C. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

ROGER L. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
4.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Customer did not leave a comment.

Lane M. 
Rating:
5.0

Customer did not leave a comment.

Paige S. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
1.0

Customer did not leave a comment.

Russell G. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
1.0

Overall poor showing from the owner. Pick up and delivery was met with a lazy, rude, and poorly equipped representative. Have used uhaul multiple times and this was my first bad experience with them. Will not go back to this location.

Destiny B. 
Rating:
5.0

convenient and helpful

Cathy R. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
3.0

We noticed the bed of the truck had water in it and we picked it up. And on my security camera I noticed there was a crack on the top. Also I rented this truck for months ago in advance, there's no reason where I wanted to be picked up and I tried to reserved to pick up that didn't have it. I had to go 15 miles out of my way and then backtrack to my house to go get the truck, when someone could've went to go get it. Do you have it reserved so far in advance I'm curious why you don't treat your customers with a little bit more gratitude

Joe H. 
Rating:
5.0

Customer did not leave a comment.

George T. 
Rating:
5.0

We prefer this one when we have to move anything

AMANDA F. 
Rating:
5.0

Thanks

Monica D. 
Rating:
4.0

Customer did not leave a comment.

andrew Z. 
Rating:
5.0

Customer did not leave a comment.

Joey P. 
Rating:
1.0

First better delivery time my shipping was late had to wait 3 weeks almost one month when told it would be a few days also there should be a tracking number for our delivery to see were it is thank you

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Derek R. 
Rating:
5.0

Bed of truck was dirty and not swept. Water leaks in from roof on drivers side toward front.

TROY B. 
Rating:
5.0

The final destination U-Haul location needs to provide clear instructions as to where to physically drop off empty U-Boxes when returning empty U-Boxes at the final destination city. The concept of U-Boxes is actually a very convenient concept.

Richard R. 
Rating:
5.0

I was able to accomplish all my moving plans and when a change in plan was needed the proprietor was able to help me with the change. Professional and pleasant individual is the best description.

Richard R. 
Rating:
4.0

Uhaul did not check my tail lights so had to drive with flashers on

Sean M. 
Rating:
5.0

The location seemed to be well maintained. It was my first time ever going here since I live pretty far away. But, it was convenient on short notice for a friends move and I'm really glad they had the equipment we needed. My only comment would be that it was a little confusing finding the key boxes for self pick up, but no big deal overall.

Matthew B. 
Rating:
5.0

I have rented big box trucks to pickup trucks and never had any problems. Great people providing a great service.

Mark C. 
Rating:
5.0

In todays world, I could not believe how friendly and how much help was given to me by management to help me move. It was a wonderful experience, If I need storage again, I will be using their facility.

RON H.  |  Overall Experience 
Rating:
5.0

If I need a U-Haul, I always go to this location! People are always very friendly and helpful.

Alicia H. 
Rating:
5.0

I have used this location many times. Great service and great people.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

JAMIE T. 
Rating:
4.0

Customer did not leave a comment.

DANIEL M. 
Rating:
2.0

Easier pick up, more equipment available

Cory D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

DEANNA K. 
Rating:
5.0

Desk girl is so nice, smooth easy experience no problems

DANIEL S. 
Rating:
1.0

One of the containers was mounted on the trailer backwards. So we had to come back another day to get it. The container was also screwed shut.

Andy T. 
Rating:
5.0

Customer did not leave a comment.

JANE A.  |  Overall Experience 
Rating:
3.0

Hidden charges. I was charged taxes on the extra months rent of the container. Wasn't expecting that. But I choked it down. The $84 delivery fee I wasn't told about. Delivery to my location was supposed to be included with the shipping charge. It was a surprise as it came a month post delivery. Hard to choke down that one.

Deborah L. 
Rating:
5.0

I have rented from this location several times. The service is excellent. I would for sure recommend this location. Thank you for making this a good experience

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Great customer service. Never a problem here.

mark C. 
Rating:
1.0

For starters, how about teaching the dealers to honor the reservation price for a rental? As a consumer, if I make an online reservation with a price, we don't expect that price to double when we go pick up at the dealer. I will probable never rent from this dealer again because either U-Haul corporation is engaging in false advertisement or the dealer is not being honest. as a matter of fact, when I signed off and put my my credit card info on the online reservation, is that not a confirmed contract?

Daryl B. 
Rating:
5.0

Customer did not leave a comment.

Alvin A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
4.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS F. 
Rating:
4.0

Thanks so much to Pam for her help 2 days in a row. Glad I was finally able to get my move finished!

ANTOINETTE C. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH T. 
Rating:
5.0

Friendly, helpful and excellent service!

M D. 
Rating:
4.0

The service was great. Finding the office was a challenge. Putting up a sign to indicate the office location better would help.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

JO K. 
Rating:
5.0

No problems at all!

DANIEL O. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
5.0

Customer did not leave a comment.

Carrie G. 
Rating:
1.0

Worst experience ever

James H. 
Rating:
5.0

Customer did not leave a comment.

JULIE B. 
Rating:
5.0

The online portion was cumbersome but the workers here were fantastic at helping me

Nicole K. 
Rating:
5.0

Every encounter I've had with UHaul at this location has been over-the-top excellent. The Lane Moving team was very outstanding! They worked with me to plan my move, were so organized, and knowledgeable, and packed and moved my things professionally and carefully. They were so friendly and caring. The best moving experience I've ever had! I highly recommend them. Thank you Lane Moving!

Renee D. 
Rating:
5.0

This is a friendly location always helpful. i rent from here all the time.

Ken W. 
Rating:
3.0

Lady in the office was super nice.

MARTIN M. 
Rating:
5.0

no comments

Kenneth W. 
Rating:
3.0

Customer did not leave a comment.

JULIA B. 
Rating:
5.0

Super helpful, friendly staff. I would definitely use them again. Thank you.

KENDA F. 
Rating:
5.0

Customer did not leave a comment.

BETH F. 
Rating:
5.0

Very nice lady. Great customer service. Great equipment. Would recommend to anyone.

WAYNE V. 
Rating:
1.0

When a customer pays for a dolly, then the dolly should be with the truck. I shouldn't have to go buy my own dolly. I was extremely disappointed.

Alexis J. 
Rating:
5.0

Customer did not leave a comment.

JACOB H. 
Rating:
4.0

Customer did not leave a comment.

Marty T. 
Rating:
5.0

First I would like to thank them for being so professional. The staff goes above and beyond to help you. During this pandemic (Covid) there was a couple of times I was late on my payment. I called and talked to her told her my situation and with no hesitation she said she understood and did not charge me a late fee because I was a few days late. I will recommend Ez storage for all your moving needs. Reasonably priced for short or long term stay. I will definitely use them in the future. Thank you Ez storage!

JACQLYNN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Pam was wonderful, polite, friendly and very helpful. I am renting again from her next week. The van was clean and in good working order.

ELIZABETH C. 
Rating:
5.0

She was absolutely wonderful for the drop off even though it was a couple of days late.

Chase B. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN S. 
Rating:
4.0

Please give better instructions for drop-off, we received multiple conflicting instructions for drop-off and could not complete the self-checkout.

Chase B. 
Rating:
4.0

The rep was great, however she warned me that the tire pressure might not be that great. This was pretty stressful as I had to drive 200 miles, it happened to storm and I had to stop 3 times to check to make sure my tire was not going flat. Overall added some stress to my trip which was at the end of a long day and added time to the task.

Holly W. 
Rating:
1.0

Did not give the dolly.

CODY C. 
Rating:
3.0

No one there. When we started to use drop key box, it said we had to go to an online site or be charged a fee. I tried to find the site, but couldn't but my son did. We entered our contract number and started to complete the rest, but the site closed. We just dropped the keys in the box and left. Just didn't feel right.

PATRICIA R. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

SYDNEY T. 
Rating:
4.0

Customer did not leave a comment.

ROGER H. 
Rating:
5.0

I have rented from this location many times and NEVER had a problem. Customer service here is excellent.

Mark C. 
Rating:
5.0

I was not to happy about the no contact pick up and drop off. The sight took too long and kept giving me error messages. Also said I was not at the correct location and my location finder was on. When I finally got to the end of returning the site froze and had an error. I just put the keys in the same lockbox as the code still worked and left. I called and left a message telling them what happened.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
4.0

Needed a pickup for a couple hours, no hassle at all. Employee very friendly.

Randall S. 
Rating:
2.0

Customer did not leave a comment.

Kathleen F. 
Rating:
1.0

Poor phone service so doing the smart phone pick up and drop off were a nightmare. In addition rates were not what they were stated to be. Tried calling the local number for support but they would not answer. I called the 1-800 number and they appeared to be helpful, but, then again, it appears I got charged for the stuff they said I would not get charged for.

Dana K. 
Rating:
3.0

Customer did not leave a comment.

Gina M. 
Rating:
4.0

Customer did not leave a comment.

Karen P. 
Rating:
3.0

Billing Problem and error in check out date still ongoing.

Alice B. 
Rating:
4.0

The remote pick up was hell. I sat in the lot for 3 hrs, talked to 4 "experts", reset my acct maybe 5 times, used about 10 verification codes. There was a disconnect w/ my username and password and verification code. I had preregistered 2 days prior, watched the "easy" video, had an order number. The "experts" even saw that I had an order no. for a cargo van. I WANT SOME COMPENSATION FOR THIS AGGRAVATION AND SOME ONE TO CALL ME ASAP. Thank you. Sandy

Sandra L. 
Rating:
3.0

Customer did not leave a comment.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Rental experience was great! Smooth transaction from start to finish!

Roy A. 
Rating:
2.0

I had to disconnect the trailer myself.

Timothy G. 
Rating:
5.0

Great experience. Thanks!

Sandra L. 
Rating:
5.0

Customer did not leave a comment.

Amber M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The lady in charge of rentals was very friendly and helpful. I recommend.

Sarah B. 
Rating:
5.0

The facility was great and the prices were very reasonable. I would use them again. The people are wonderful and I would go back just to seem them.

Kandi W.  |  Overall Experience 
Rating:
5.0

Used service for 10+ months and were very pleased with the facility.

MARIAN G.  |  Overall Experience 
No reviews have been submitted for this location.

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