Comentarios de los clientes para EZ Storage & Containers LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de EZ Storage & Containers LLC

Clasificación general:

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Daniel W.
Clasificación:

El cliente no dejó un comentario.

ELIZABETH C.
Clasificación:

Pam was wonderful, polite, friendly and very helpful. I am renting again from her next week. The van was clean and in good working order.

Chase B.
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She was absolutely wonderful for the drop off even though it was a couple of days late.

COLLEEN S.
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El cliente no dejó un comentario.

Chase B.
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Please give better instructions for drop-off, we received multiple conflicting instructions for drop-off and could not complete the self-checkout.

Holly W.
Clasificación:

The rep was great, however she warned me that the tire pressure might not be that great. This was pretty stressful as I had to drive 200 miles, it happened to storm and I had to stop 3 times to check to make sure my tire was not going flat. Overall added some stress to my trip which was at the end of a long day and added time to the task.

CODY C.
Clasificación:

Did not give the dolly.

PATRICIA R.
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No one there. When we started to use drop key box, it said we had to go to an online site or be charged a fee. I tried to find the site, but couldn't but my son did. We entered our contract number and started to complete the rest, but the site closed. We just dropped the keys in the box and left. Just didn't feel right.

Brian H.
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El cliente no dejó un comentario.

SYDNEY T.
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El cliente no dejó un comentario.

ROGER H.
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El cliente no dejó un comentario.

Mark C.
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I have rented from this location many times and NEVER had a problem. Customer service here is excellent.

Lisa S.
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I was not to happy about the no contact pick up and drop off. The sight took too long and kept giving me error messages. Also said I was not at the correct location and my location finder was on. When I finally got to the end of returning the site froze and had an error. I just put the keys in the same lockbox as the code still worked and left. I called and left a message telling them what happened.

Kathy S.
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El cliente no dejó un comentario.

Randall S.
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Needed a pickup for a couple hours, no hassle at all. Employee very friendly.

Kathleen F.
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El cliente no dejó un comentario.

Dana K.
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Poor phone service so doing the smart phone pick up and drop off were a nightmare. In addition rates were not what they were stated to be. Tried calling the local number for support but they would not answer. I called the 1-800 number and they appeared to be helpful, but, then again, it appears I got charged for the stuff they said I would not get charged for.

Gina M.
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El cliente no dejó un comentario.

Karen P.
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El cliente no dejó un comentario.

Alice B.
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Billing Problem and error in check out date still ongoing.

Sandra L.
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The remote pick up was hell. I sat in the lot for 3 hrs, talked to 4 "experts", reset my acct maybe 5 times, used about 10 verification codes. There was a disconnect w/ my username and password and verification code. I had preregistered 2 days prior, watched the "easy" video, had an order number. The "experts" even saw that I had an order no. for a cargo van. I WANT SOME COMPENSATION FOR THIS AGGRAVATION AND SOME ONE TO CALL ME ASAP. Thank you. Sandy

Joe B.
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El cliente no dejó un comentario.

Brian B.
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El cliente no dejó un comentario.

Roy A.
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Rental experience was great! Smooth transaction from start to finish!

Timothy G.
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I had to disconnect the trailer myself.

Sandra L.
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Great experience. Thanks!

Amber M.
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El cliente no dejó un comentario.

Mark C.
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El cliente no dejó un comentario.

Sarah B.
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The lady in charge of rentals was very friendly and helpful. I recommend.

jeffrey C.
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El cliente no dejó un comentario.

Mark C.
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Good service. Never have any problems.

Sharen G.
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Na

Kurt D.
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El cliente no dejó un comentario.

Todd K.
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Very pleased will the service received and will return with future U-Haul needs.

timothy W.
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Average , a bit slow

Lisa N.
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El cliente no dejó un comentario.

Heidi N.
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El cliente no dejó un comentario.

scott D.
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El cliente no dejó un comentario.

Heidi N.
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El cliente no dejó un comentario.

Tanesha T.
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El cliente no dejó un comentario.

Roger L.
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El cliente no dejó un comentario.

Stacey B.
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Friendly woman helping me

Wendy Z.
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El cliente no dejó un comentario.

Ron H.
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El cliente no dejó un comentario.

jake B.
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The service I received from the location was great. Even came in in a day they were closed to help me out. The customer service I received from uhaul itself was not great. After reserving a truck I was kit able to rent it using the ride share program because I believe her name was Sharron, changed my location from Washington to st louis and told Me i would have to go there to rent a truck in person because my verification failed which she nor anyone else i talked to tried to do. Then when asked to talk to someone else she told me there was no one else I could talk to. So even though I was 10ft from the truck I had reserved and 3 ft from the keys to it I could not rent it. Was also told she would not give me the $50 guarantee for not being able to rent the truck. She was horrible to deal with and did nothing to help me, only thing I needed was the code for the key box and she kept saying I couldn't rent it because she could not verify anything but didnt make the slightest effort to verify anything. Literally didnt ask me a single question. If I can find any other way of getting another loving truck, I will. I will do anything to not have to deal with the bullshit I had to go through for 45 minutes to rent a truck.

Timothy D.
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El cliente no dejó un comentario.

Timothy D.
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El cliente no dejó un comentario.

Regan C.
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El cliente no dejó un comentario.

TIMOTHY D.
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El cliente no dejó un comentario.

Emliy N.
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The people at this location were great BUT this was not where I was scheduled to pick up. It changed overnight without my doing or telling me. This along with trying to use ththe online 24/7 check in added an hour to our day.

Philip P.
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El cliente no dejó un comentario.

Carl S.
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The staff was again very helpful, personable and helpful.

Steven M.
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El cliente no dejó un comentario.

Mark C.
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Walked in, rented a truck, on my way in under 10 minutes. Great!

Canaan P.
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This is a storage facility with uhaul trucks parked in the street. Drop off instructions indicate that you cannot block any storage units or building entrances, which was nearly impossible.

GEORGE G.
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El cliente no dejó un comentario.

Timothy G.
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Too congested, nearly no room for equipment.

Sharon M.
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El cliente no dejó un comentario.

Cynthia D.
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El cliente no dejó un comentario.

Rebecca S.
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Very helpful when returning the truck.

robert S.
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When I tried to pick up the trailer at EZ Storage, the lights wouldn't work due to the connection from my car. The folks at EZ Storage worked with me for 45 minutes trying to figure it out. They went out of their way to help and the problem was with my vehicle. I ended up using a different vehicle to pull the trailer.

Kathleen K.
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The staff member, Pam was excellent. I had made several adjustments to the date and the time, and she was very professional and very supportive.

Deloris H.
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BEST RENTAL EXPERIENCE Personnel second to none! I would recommend this business to anyone that would ask me about what company I used. We have used U-HAUL companies before, but none so personable! Hats off to you! Five stars for sure. D.H.

kyle B.
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Kept getting different delivery times later and later every time. No one seemed to know what was going on and kept getting conflicting information. Lots of stuff was broke. Most definitely did not hold up to there end of the contract.

Samantha W.
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I reserved an appliance dolly. The app didn't work for pick up. I had to go in and ask for the dolly and go through the pick up process. The lady working had to run my card twice...and go through the entire process twice. Which made me late for my scheduled appointment.

Aaron B.
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Great experience with the location but I originally planned to do the online check in and it did not work at all so I had to go insde.

Matthew W.
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Fast, friendly and efficient service. The truck was spotless and all went great. I would recommend this U-Haul location to anyone!

Rusty H.
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El cliente no dejó un comentario.

Joel M.
Clasificación:

El cliente no dejó un comentario.

Kandi W. | Overall Experience |
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The facility was great and the prices were very reasonable. I would use them again. The people are wonderful and I would go back just to seem them.

Mark C.
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Rented pickup truck, spur of the moment, no problems. Checkout went smooth, used night drop for return, again , no problems.

Michael R.
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The pickup location offered a customer service experience far beyond my expectations. The corporate schedule process however, was horrible. At the last minute they notified the pick up location of my requested vehicle size. almost causing an unavailable completion of my rental.

Ivan G.
Clasificación:

Your 24/7 service sucks. My truck wasn't at the Union, Mo. location like I requested, then I was rejected on my mobile check in app. I had to wait until the Washington, Mo. location opened and my credit card was charged an additional $2.33 for what I have no idea.

Gerald S.
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El cliente no dejó un comentario.

JOHN T.
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El cliente no dejó un comentario.

felix F.
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El cliente no dejó un comentario.

MARIAN G. | Overall Experience |
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Used service for 10+ months and were very pleased with the facility.

Dawn C.
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Everything was perfect! Very kind and professional office.

Corey H.
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El cliente no dejó un comentario.

Penny J.
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She was the best.

Vincent S.
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Excellent customer service! I will be using them again and again!!

CALEB L.
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El cliente no dejó un comentario.

Heidi H.
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El cliente no dejó un comentario.

ritchie P.
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People were nice, everything was good. I dropped by un announced needed a trailer for a few hours. I thought at first it wasn't going to work out, but it was great. Solid choice renting from here. Thanks

Michael S.
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El cliente no dejó un comentario.

Lisa P.
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El cliente no dejó un comentario.

REISS L.
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El cliente no dejó un comentario.

Amy H.
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El cliente no dejó un comentario.

William S.
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El cliente no dejó un comentario.

stephan D.
Clasificación:

Make sure the computer will work correctly. Had to wait 1 hour to get truck because they could not get computer to work correctly. Then when I called them to correct my bill because they overcharged me for the transport trailer they told me they could not help me. I was sposed to pay 79.00 for it because we rented the uhaul also and they charged me 119.00 for it. I would like to be reimbersed the money that I over paid. when i asked about it she told me she could not help me but she would text me the area bosses number over and hour later she still has not done this.

PETER F.
Clasificación:

I have used this location a couple times. The staff at this location are friendly and helpful. They treat you like a person unlike some of the other U-Hal rental locations I have used over the years. They are an example of how to treat customers.

JAMES H.
Clasificación:

This representative rented a trailer with no lights and did not assist in hooking the trailer up, so no safety checks could be performed.

Roy A.
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Great experience

Mark K.
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Owner was very helpful and took very good care of us. Will be renting again in the very near future.

ed G.
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El cliente no dejó un comentario.

Rob L.
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Nothing. It was a great experience. Thanks!

CALEB L.
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We always like going to this location as they are very nice and always willing to find a solution to any need we may have.

Clasificación:

El cliente no dejó un comentario.

barbara H.
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El cliente no dejó un comentario.

Ron K.
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Pam is awesome to work with....

Gary H.
Clasificación:

NOTHING......Every thing went smoothly>>>>

randal R.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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