Customer Reviews for EZ Mart 1
(U-Haul Neighborhood Dealer)

346 reviews

1619 Castle Hayne Rd   Wilmington, NC 28401

(910) 792-7672

Office Hours

  • Mon-Sun: 7 am–9 pm

Services at this Location:

Contact Us

(910) 792-7672

1619 Castle Hayne Rd
Wilmington, NC 28401

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–9 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

vehicle had heavy interior smoking smell. also, i didn't get to accomplish my task because it was pouring down rain. I tried to add to the 8 hr rental to have more time but it wouldn't allow it because it said another family was needing the vehicle which was bullshit because i returned it around qam and went by the location in the morning and the the damn truck had not moved from where i parked so BAD COMPUTER Customer SERVICE. I would desire a full refund

Craig W 
Rating:
4.0

Customer did not leave a comment.

Alisa G 
Rating:
4.0

Customer did not leave a comment.

Roger Y 
Rating:
4.0

Customer did not leave a comment.

BENJAMIN R 
Rating:
4.0

Customer did not leave a comment.

Robert K 
Rating:
4.0

Very friendly staff.

Zachary H 
Rating:
3.0

Customer did not leave a comment.

Stephen B 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA K 
Rating:
5.0

In my opinion there is nothing you have to do just keep up the good work.

lee m 
Rating:
4.0

Customer did not leave a comment.

Paul B 
Rating:
5.0

The lady was so friendly and great customer service

Adele D 
Rating:
1.0

My truck was very dirty when I got it and smelled gross. Customer service was poor as well.

Jessica B 
Rating:
1.0

Place smelled of drug's, girl behind county did not inspect truck or car trailer. She was on phone talking to friend or someone entire time . It was like i had mad problems for her . I had to park truck myself . Would not recommend this place to anyone .

Darryl M 
Rating:
4.0

Customer did not leave a comment.

Julius S 
Rating:
5.0

Customer did not leave a comment.

Robin M 
Rating:
5.0

Customer did not leave a comment.

Jeff T 
Rating:
1.0

I would rather talk about it to a person but this was a terrible experience

Tony S 
Rating:
5.0

Customer did not leave a comment.

corby s 
Rating:
5.0

Moe and his crew are the best, very friendly and reliable! Our truck was ready and in great condition. The location is perfect for us for pick up too!

Novella F 
Rating:
5.0

The best owner I meet

anwar R 
Rating:
5.0

Nothing to improve

Suzanne S 
Rating:
1.0

Dirty, run down location. Person was nice though

Amber M 
Rating:
5.0

Customer did not leave a comment.

Donte S 
Rating:
5.0

Customer did not leave a comment.

Steve B 
Rating:
5.0

This is a very easy location to rent from. And the equipment is always there for your needs.

Craig W 
Rating:
5.0

Customer did not leave a comment.

Donte S 
Rating:
5.0

Customer did not leave a comment.

Craig W 
Rating:
2.0

There was no assistance available to help me connect the trailer safely to my car. There was only one person in the store and had no knowledge or experience connecting trailers to vehicles. Asked me if I knew how to do it. Fortunately I did but had I not, this would have been a complete bust. I don't know how this person would have serviced equipment and still done their job waiting on convenience store customers at the same time, since they were the only person in the store.

Frank W 
Rating:
4.0

Customer did not leave a comment.

Keith B 
Rating:
4.0

Customer did not leave a comment.

Carl M 
Rating:
4.0

Customer did not leave a comment.

Wellington H 
Rating:
4.0

Turned the truck in Friday afternoon. Clerk said he would email me shortly. The next day I called back and spoke with someone different. She didn’t know there was a truck waiting to be return processed. Anyway, she found it in the lot but the guy from the night didn’t do anything with it. I left the truck unlocked for him and the piano dolly and blankets in back. Glad they were still there.

Christopher A 
Rating:
3.0

Customer did not leave a comment.

wesly o 
Rating:
5.0

Customer did not leave a comment.

Jone F 
Rating:
5.0

Very nice and understanding! They couldn’t help me with the situation I was in but they did everything they could to help

kaitlyn p 
Rating:
5.0

The check in was quick and easy. The clerk was responsive to my needs and knowledgeable about the equipment.

Perry S 
Rating:
3.0

Did not have a hand truck that I reserved.

FRANCO M 
Rating:
3.0

Customer did not leave a comment.

seth r 
Rating:
3.0

Was told we would receive receipt via email; however, did not. Only after calling u-haul 1-800 number twice, we finally received receipt.

Marina M 
Rating:
5.0

Customer did not leave a comment.

Vincent R 
Rating:
3.0

Customer did not leave a comment.

Frank J 
Rating:
5.0

Customer did not leave a comment.

nekeshia d 
Rating:
3.0

Customer did not leave a comment.

Paul P 
Rating:
3.0

It was just a drop off location

Julie P 
Rating:
1.0

Should not be associated with Uhaul at all!

Chris W 
Rating:
5.0

Owner of this location was stellar. Before my arrival a severe thunder and lighting storm passed through the area which shut down the internet for all local area businesses. I traveled to NC to purchase a car from a personal owner and needed a car dolly to transport home. I had no prior reservation for the car dolly. Owner just used his cell phone to conduct the transaction without skipping a beat. I was in an out in all of 10 minutes. Others may complain of the look of the store/gas station, however, I found it quite quaint and reminiscent of a bygone era where the emphasis was on customer service rather than shinny and useless accouterments and manicured concrete. Cashier was very courteous and greeted all who entered in a pleasant manner. The owner should be commended for his customer service skills, as well as his employees, operating under not ideal and sudden circumstances. It was a pleasure to conduct business with this store.

Patrick F 
Rating:
3.0

Representative was friendly but I was charged for a Dolly that I reserved but did not come included and I was told I would not be charged for it. However, in my bill it is charged. I hope to get a refund for the dolly. The representative told me I would not be charged.

Alvin R 
Rating:
3.0

Customer did not leave a comment.

john w 
Rating:
3.0

Location failed to report the trailer as turned in for more than 24 hours after the return. Caused me unnecessary aggravation.

Paul P 
Rating:
5.0

Customer did not leave a comment.

Crystal E 
Rating:
5.0

The customer service person Mo, was super helpful and was very pleasant to work with. The location is just down the street from my house which makes my life easier.

Kristina H 
Rating:
5.0

Customer did not leave a comment.

Tim G 
Rating:
2.0

First of all, this location is a gas station / convenience store. I was left with a strong impression that the U-Haul portion of the business is an after-thought, at best. Parking for trailer drop-off was not readily available. I had to move a couple of other trailers by hand in order to create a space to back in the rented trailer. Further more, I received a bill for $124 for 4-day late turn-in. In FACT, I turned the trailer in after 32 HOURS of the initial rental (less than 2 of the allocated 4 days). I speculate the receiving location did not process the paperwork for 6 days AFTER turn-in. My advice if returning equipment in Wilmington, it would serve you well to return equipment to the larger single-business U-Haul location on Market St.

Terry E 
Rating:
3.0

The young man was very nice

Eric T 
Rating:
5.0

Customer did not leave a comment.

Temy D 
Rating:
1.0

Moving blankets were soaking wet. Uhaul was not clean - cab was covered in dog hair and smelled like urine. Gas level on contract was a quarter tank higher than the gas level in the truck.

Athena K 
Rating:
5.0

Customer did not leave a comment.

Patricia L 
Rating:
5.0

Customer did not leave a comment.

Chasity T 
Rating:
5.0

Customer did not leave a comment.

Stephen T 
Rating:
4.0

The location was fine. UHaul however gouged me on the fuel. I filled it up to 1/4, but they are charging for 6 gallons plus a fuel refilling fee, this is ridiculous!

Corey T 
Rating:
3.0

Some of these “Neighborhood” locations are a little dodgy looking, but this particular little convenience store was only a minute from our destination, and the fellow there was very helpful in checking us in. Was on my way pretty quickly, e-mail receipt showing the completed return in hand.

ERIK O 
Rating:
5.0

Customer did not leave a comment.

mary c 
Rating:
5.0

It is sometimes difficult to get someone to answer the phone, but in person the customer service is great.

Kathleen M 
Rating:
3.0

Customer did not leave a comment.

Alberto F 
Rating:
5.0

Customer did not leave a comment.

Natalia R 
Rating:
2.0

We rented 4 furniture dollies over one week out and when we got to the dealer there were none. U-Haul could not find any in the Wilmington area for us to use. We ended up purchasing dollies from our local Lowes at 830pm so we could have them for our 6am show time to move our showroom cases across town.

Jeffrey C 
Rating:
1.0

Customer did not leave a comment.

Stephen M 
Rating:
5.0

Customer did not leave a comment.

kathleen m 
Rating:
3.0

Customer did not leave a comment.

Michael W 
Rating:
4.0

Customer did not leave a comment.

Deron S 
Rating:
5.0

Customer did not leave a comment.

Wesley L 
Rating:
4.0

Inconvenience at the drop-off location. Initially the receipt for blankets was higher than what was on my contract. Had to leave the truck without getting a receipt because personnel were not on hand to check me in. Made me very uneasy. Eventually received a receipt later in the evening but an interim receipt was very confusing.

andrew D 
Rating:
5.0

Great service! Hassle free!

william d 
Rating:
4.0

I purposely rented the Uhaul for its size as noted online. After receiving the Uhaul and getting to my destination for the move it was not the size as advertised and my items would not fit. I was forced to find other accommodations to complete the move. I now wasted money on the Uhaul for no reason.

Matthew P 
Rating:
2.0

Can't log into my account. Had to mop the truck bed before putting my items in. Crappy gas station pick up. Although the cashier was great and handled things quickly. Changed my pick up location and told me on voicemail, tried to call the number to switch it back($.99 a mile) was on hold for more than 10 minutes only to have to get transferred because I reached an office in another state. BTW, the 10' truck gets 10.63 mpg, not too bad.

Richard V 
Rating:
5.0

Our original pickup location informed us they no longer carried U-Haul, so we went to the next closest one (ez mart) they were completely understanding and went above and beyond to make sure we got what we needed. Great experience

August D 
Rating:
5.0

Pick up/Return process was easy and simple. Would definitely recommend to anyone

Exavier E 
Rating:
5.0

Customer did not leave a comment.

RONALD P 
Rating:
5.0

The location was great, but the uhaul customer service I received by chat was horrendous. You should put in GIANT BOLD PRINT on your website when reserving that you need to take photo evidence of every square inch of the truck and every moment of the transaction less you want your money stolen.

Veronica G 
Rating:
5.0

Customer service was great! Quick and easy!

MATTHEW P 
Rating:
1.0

These people are shady and unprofessional. Check your outgoing mileage carefully and fuel level. Verify that they charge you for the correct amount of days. I’ve dealt with them twice and both times there was an issue. I got charged for 2 days when I only had the truck a few hours. They also had the incorrect outgoing mileage to their benefit. Luckily I caught it before leaving. Do not use these guys!!!

William J 
Rating:
1.0

Over charged

ELIOT K 
Rating:
4.0

Great customer service. People were very helpful and knowledgeable. Would rent from them again.

CHARLES R 
Rating:
3.0

Customer did not leave a comment.

DIEGO P 
Rating:
5.0

Everything was simple and quick no hassle

Stephen T 
Rating:
5.0

Nothing at all was perfect!! Thank you 🙏

KAITLYN C 
Rating:
5.0

Customer did not leave a comment.

Christopher P 
Rating:
5.0

Eddie was so nice and made everything so easy and simple for us!! Hard working good guy! Thank you Eddie i will def recommend you! And use you again if needed!!!

Kelsey M 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
3.0

We reserved it the nite before then before time to pick up truck they said they didn’t have truck we reserved they only had a 10 ft box truck so we had to make a lot extra trips it’s says when u reserve a truck online that if the truck is not there the one u reserve they will give u back 50$ so we will see if they stand behind there word

Shelly P 
Rating:
5.0

Very courteous and helpful. Wonderful experience.

diane k 
Rating:
5.0

Customer did not leave a comment.

JAMES C 
Rating:
3.0

I was able to turn i. The truck. But they had issues with the software. So it took a little longer than usual. The atmosphere was not friendly there.

rodney b 
Rating:
5.0

Customer did not leave a comment.

DONALDALBERT F 
Rating:
5.0

The entire experience was exceptional. He was extremely helpful, right down to getting me a bandaid. The location was ideal for downtown use. I definitely recommend!

Michelle J 
Rating:
5.0

Very good service

robert p 
Rating:
5.0

Customer did not leave a comment.

SALENA S 
Rating:
5.0

Customer did not leave a comment.

PAUL H 
Rating:
3.0

Customer did not leave a comment.

PATRICIA H 
Rating:
5.0

Customer did not leave a comment.

Joshua Z 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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