El cliente no dejó un comentario.Jone F.
Customer Reviews for EZ Mart 1
(U-Haul Neighborhood Dealer)
Wilmington, NC 28401
Servicios en esta ubicación:
- Mon–Sun7 a. m. - 9 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Very nice and understanding! They couldn't help me with the situation I was in but they did everything they could to helpkaitlyn P.
The check in was quick and easy. The clerk was responsive to my needs and knowledgeable about the equipment.Perry S.
Did not have a hand truck that I reserved.FRANCO M.
El cliente no dejó un comentario.seth R.
Was told we would receive receipt via email; however, did not. Only after calling u-haul 1-800 number twice, we finally received receipt.Marina M.
El cliente no dejó un comentario.Vincent R.
El cliente no dejó un comentario.Frank J.
El cliente no dejó un comentario.nekeshia D.
El cliente no dejó un comentario.Paul P.
It was just a drop off locationJulie P.
Should not be associated with Uhaul at all!Chris W.
Owner of this location was stellar. Before my arrival a severe thunder and lighting storm passed through the area which shut down the internet for all local area businesses. I traveled to NC to purchase a car from a personal owner and needed a car dolly to transport home. I had no prior reservation for the car dolly. Owner just used his cell phone to conduct the transaction without skipping a beat. I was in an out in all of 10 minutes. Others may complain of the look of the store/gas station, however, I found it quite quaint and reminiscent of a bygone era where the emphasis was on customer service rather than shinny and useless accouterments and manicured concrete. Cashier was very courteous and greeted all who entered in a pleasant manner. The owner should be commended for his customer service skills, as well as his employees, operating under not ideal and sudden circumstances. It was a pleasure to conduct business with this store.Patrick F.
Representative was friendly but I was charged for a Dolly that I reserved but did not come included and I was told I would not be charged for it. However, in my bill it is charged. I hope to get a refund for the dolly. The representative told me I would not be charged.Alvin R.
El cliente no dejó un comentario.john W.
Location failed to report the trailer as turned in for more than 24 hours after the return. Caused me unnecessary aggravation.Paul P.
El cliente no dejó un comentario.Crystal E.
The customer service person Mo, was super helpful and was very pleasant to work with. The location is just down the street from my house which makes my life easier.Kristina H.
El cliente no dejó un comentario.Tim G.
First of all, this location is a gas station / convenience store. I was left with a strong impression that the U-Haul portion of the business is an after-thought, at best. Parking for trailer drop-off was not readily available. I had to move a couple of other trailers by hand in order to create a space to back in the rented trailer. Further more, I received a bill for $124 for 4-day late turn-in. In FACT, I turned the trailer in after 32 HOURS of the initial rental (less than 2 of the allocated 4 days). I speculate the receiving location did not process the paperwork for 6 days AFTER turn-in. My advice if returning equipment in Wilmington, it would serve you well to return equipment to the larger single-business U-Haul location on Market St.Terry E.
The young man was very niceEric T.
El cliente no dejó un comentario.Temy D.
Moving blankets were soaking wet. Uhaul was not clean - cab was covered in dog hair and smelled like urine. Gas level on contract was a quarter tank higher than the gas level in the truck.Athena K.
El cliente no dejó un comentario.Patricia L.
El cliente no dejó un comentario.Chasity T.
El cliente no dejó un comentario.Stephen T.
The location was fine. UHaul however gouged me on the fuel. I filled it up to 1/4, but they are charging for 6 gallons plus a fuel refilling fee, this is ridiculous!Corey T.
Some of these â€œNeighborhoodâ€ locations are a little dodgy looking, but this particular little convenience store was only a minute from our destination, and the fellow there was very helpful in checking us in. Was on my way pretty quickly, e-mail receipt showing the completed return in hand.ERIK O.
El cliente no dejó un comentario.mary C.
It is sometimes difficult to get someone to answer the phone, but in person the customer service is great.Kathleen M.
El cliente no dejó un comentario.Alberto F.
El cliente no dejó un comentario.Natalia R.
We rented 4 furniture dollies over one week out and when we got to the dealer there were none. U-Haul could not find any in the Wilmington area for us to use. We ended up purchasing dollies from our local Lowes at 830pm so we could have them for our 6am show time to move our showroom cases across town.Jeffrey C.
El cliente no dejó un comentario.Stephen M.
El cliente no dejó un comentario.kathleen M.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Deron S.
El cliente no dejó un comentario.Wesley L.
Inconvenience at the drop-off location. Initially the receipt for blankets was higher than what was on my contract. Had to leave the truck without getting a receipt because personnel were not on hand to check me in. Made me very uneasy. Eventually received a receipt later in the evening but an interim receipt was very confusing.andrew D.
Great service! Hassle free!william D.
I purposely rented the Uhaul for its size as noted online. After receiving the Uhaul and getting to my destination for the move it was not the size as advertised and my items would not fit. I was forced to find other accommodations to complete the move. I now wasted money on the Uhaul for no reason.Matthew P.
Can't log into my account. Had to mop the truck bed before putting my items in. Crappy gas station pick up. Although the cashier was great and handled things quickly. Changed my pick up location and told me on voicemail, tried to call the number to switch it back($.99 a mile) was on hold for more than 10 minutes only to have to get transferred because I reached an office in another state. BTW, the 10' truck gets 10.63 mpg, not too bad.Richard V.
Our original pickup location informed us they no longer carried U-Haul, so we went to the next closest one (ez mart) they were completely understanding and went above and beyond to make sure we got what we needed. Great experienceAugust D.
Pick up/Return process was easy and simple. Would definitely recommend to anyoneExavier E.
El cliente no dejó un comentario.RONALD P.
The location was great, but the uhaul customer service I received by chat was horrendous. You should put in GIANT BOLD PRINT on your website when reserving that you need to take photo evidence of every square inch of the truck and every moment of the transaction less you want your money stolen.Veronica G.
Customer service was great! Quick and easy!MATTHEW P.
These people are shady and unprofessional. Check your outgoing mileage carefully and fuel level. Verify that they charge you for the correct amount of days. I've dealt with them twice and both times there was an issue. I got charged for 2 days when I only had the truck a few hours. They also had the incorrect outgoing mileage to their benefit. Luckily I caught it before leaving. Do not use these guys!!!William J.
Over chargedELIOT K.
Great customer service. People were very helpful and knowledgeable. Would rent from them again.CHARLES R.
El cliente no dejó un comentario.DIEGO P.
Everything was simple and quick no hassleStephen T.
Nothing at all was perfect!! Thank you 🙏KAITLYN C.
El cliente no dejó un comentario.Christopher P.
Eddie was so nice and made everything so easy and simple for us!! Hard working good guy! Thank you Eddie i will def recommend you! And use you again if needed!!!Kelsey M.
El cliente no dejó un comentario.Mike C.
We reserved it the nite before then before time to pick up truck they said they didn't have truck we reserved they only had a 10 ft box truck so we had to make a lot extra trips it's says when u reserve a truck online that if the truck is not there the one u reserve they will give u back 50$ so we will see if they stand behind there wordShelly P.
Very courteous and helpful. Wonderful experience.diane K.
El cliente no dejó un comentario.JAMES C.
I was able to turn i. The truck. But they had issues with the software. So it took a little longer than usual. The atmosphere was not friendly there.rodney B.
El cliente no dejó un comentario.DONALDALBERT F.
The entire experience was exceptional. He was extremely helpful, right down to getting me a bandaid. The location was ideal for downtown use. I definitely recommend!Michelle J.
Very good servicerobert P.
El cliente no dejó un comentario.SALENA S.
El cliente no dejó un comentario.PAUL H.
El cliente no dejó un comentario.PATRICIA H.
El cliente no dejó un comentario.Joshua Z.
El cliente no dejó un comentario.Dana I.
El cliente no dejó un comentario.Azia T.
Truck seems to have alignment issues. This is unsafe when you're moving furnitureWanda D.
El cliente no dejó un comentario.MARIO A.
El cliente no dejó un comentario.tabitha J.
El cliente no dejó un comentario.TERRILL B.
El cliente no dejó un comentario.Macaylah A.
The manager was very friendly, accommodating and helpful. I appreciated his service very muchKathleen L.
I originally selected this location because the van was available at 9:00 AM. The people behind the counter were very helpful, hard workers and pleasant. Unfortunately the van did not come back till 10:20AM. The previous renter had overslept. We were flexible with the time and we had a few patient neighbors who were involved with the move. I had to wash the windows since they were covered with bugs. The size of the truck was big enough for everything. Comfortable to drive. Good air conditioning. Great visibility. Low mileage truck. This site only had one van and a number of box trucks.Linda F.
Was very good serviceNORMA C.
Super helpful and quick! Great staff!SUZETTE F.
El cliente no dejó un comentario.ALEXA M.
I appreciate the kindness of the staff, the smiling faces, and the help throughout the entire process. They provided great customer service. I will definitely use the Castle Hayne location again. ReneeRENEE G.
El cliente no dejó un comentario.KELLY ANN T.
El cliente no dejó un comentario.MICHAELA R.
The guy that helped me was very nice!judy S.
El cliente no dejó un comentario.EBONY H.
So awesome and kind!! Easy in and out. Went above and beyond!TABITHA M.
Great customer service!! A+MARK M.
El cliente no dejó un comentario.PATRICK N.
El cliente no dejó un comentario.Andrew B.
Nothing needs to change. Eddie was super friendly and very friendly! He explained my contract so I knew exactly what would happen!RONDA B.
El cliente no dejó un comentario.Robert L.
Very friendlyCECELIA C.
El cliente no dejó un comentario.GWENDOLYN J.
Excellent experience, very friendly and easy to work with, many thanks!Woodrow C.
Have Eddie as your point of contact. Servicio al cliente de excelencia. Patient & Friendly.Migdalia D.
I ordered a cargo van and paid for the dolly. It was after hours when I realized there was no dolly and I needed it to complete moving. The next morning I called they said they would work it out. I was a little late but I figured since there was no dolly they would be understanding as I spent my night having people help me move some of my heavy belongings in bins without a dolly which was alot of hard work. Unfortunately there were some items just too heavy to be carried. When I arrived at this location I was given a somewhat hard time. Told I was late and all he could offer was an extra hour with the dolly. I told him never mind I'd have friends just help me as that was not enough time. He said oh I'll work with you. Well when I got back home I called and he said from 8:46am I had until 10 to be back. At that point I called Uhaul themselves. Whilst they did get me a 12 additional hours(which was still an inconvenience because I had to pay for help this time since my friends had prior commitments.) I will never go back. What should have just cost me 82.00 and the price of pizza for friends ended up costing me more to hire local help. Will NEVER use this location again. It is also frustrating that instead of apologizing for the mishap with the missing dolly, the manager/owner just said it was the websites fault and I shouldn't have been offered it as it doesn't come with cargo vans. Lastly, they advertise 24/7 usage for 20.00 a day plus milage, insurance, etc. While this location does not charge the same. You are maxed out at 12 hours.Lauren B.
El cliente no dejó un comentario.HILLARY J.
Everyone I've dealt with there is extremely friendly and helpful. Very nice people!PAMELA O.
They were quickKirt L.
El cliente no dejó un comentario.PAMELA O.
The truck had many warning lights on.Joshua Z.
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