Customer Reviews for EZ Mart 1
(U-Haul Neighborhood Dealer)

391 comentarios

1619 Castle Hayne Rd   Wilmington, NC 28401

(910) 792-7672

Horario de oficina

  • Mon-Sun: 7 am - 9 pm

Servicios en esta ubicación:

Contáctanos

(910) 792-7672

1619 Castle Hayne Rd
Wilmington, NC 28401

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sun: 7 am - 9 pm
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT L 
Clasificación:
3.0

Easy drop off. The crew that unloaded the trailer was excellent! Very efficient & friendly. Highly recommended!

GARY C 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony P 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander N 
Clasificación:
5.0

Employee was great. Easy to deal with. Physical location in need of some updating.

JOSEPH A 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D 
Clasificación:
3.0

The location wasn't the easiest to pull in to for drop off. And it's not a dedicated U-Haul location so we simply drop the keys and they send an email later. But it was close enough to our new home so it worked out.

DAVID V 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R 
Clasificación:
2.0

I wasn't provided the dolly or blankets I paid for. The truck had dirty tissues and other trash in it. It also was slow to start, probably needs maintenance.

Grace E 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLIK C 
Clasificación:
3.0

even though there was someone there, we just had to guess where the truck should go and was told we would get an email.

Robin V 
Clasificación:
4.0

The man in the store was delightful! So li d and helpful!

Marina S 
Clasificación:
2.0

El cliente no dejó un comentario.

Latina R 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan G 
Clasificación:
5.0

Melinda was very helpful

BETH F 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry D 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth G 
Clasificación:
1.0

I can't pick up my truck and no one is answering my questions. I have depended on this truck rental and now am being told that I can't get the truck dispatched to me due to "restrictions on my license", but I've rented many many uhauls before without any issues.

SEAN H 
Clasificación:
5.0

Personnel was not there

CHRISTOPHER B 
Clasificación:
5.0

Moe is the best! He's been my go to person for the past 3 years. He always has my 26' truck ready!

Novella F 
Clasificación:
5.0

El cliente no dejó un comentario.

John L 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen M 
Clasificación:
4.0

I'm not happy charged me additional whole day for 30 minutes late

William W 
Clasificación:
5.0

El cliente no dejó un comentario.

William W 
Clasificación:
5.0

El cliente no dejó un comentario.

William W 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin R 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig W 
Clasificación:
3.0

I felt a little uncomfortable with leaving the trailer before it was checked in, but that's what I was instructed to do. Otherwise, it was fine.

Ron B 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W 
Clasificación:
2.0

El cliente no dejó un comentario.

John B 
Clasificación:
5.0

Nice people fast and easy.

Michael B 
Clasificación:
2.0

El cliente no dejó un comentario.

Michael A 
Clasificación:
5.0

El cliente no dejó un comentario.

southeast m 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy D 
Clasificación:
2.0

Kind of a lack luster location.

JOSEPH E 
Clasificación:
5.0

El cliente no dejó un comentario.

William W 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F 
Clasificación:
4.0

Clean easy drop off location. Just an old mom and pop store.

Joseph E 
Clasificación:
5.0

El cliente no dejó un comentario.

southeast m 
Clasificación:
1.0

The location itself that had the equiptment was good. What was not good was the fact that the first location I was booked at DID NOT have the U-haul when I showed up. I arrived to find an empty office, and had to scramble and call online to try to find another location under time preassure. Unless I am mistaken, I believe that your policy indicates that you refund customers when they show up and the location does not have the equiptment. When I called customer service, the person I was transfered to (not the inital woman I spoke to, who was nice), was extremely rude and unpleasent. If you are able to pull up the phone conversation we had, you should find issue with it, and understand what I am talking about.

Spenser B 
Clasificación:
5.0

El cliente no dejó un comentario.

southeast m 
Clasificación:
3.0

El cliente no dejó un comentario.

Tom M 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry W 
Clasificación:
5.0

All good 👍

john b 
Clasificación:
1.0

vehicle had heavy interior smoking smell. also, i didn't get to accomplish my task because it was pouring down rain. I tried to add to the 8 hr rental to have more time but it wouldn't allow it because it said another family was needing the vehicle which was bullshit because i returned it around qam and went by the location in the morning and the the damn truck had not moved from where i parked so BAD COMPUTER Customer SERVICE. I would desire a full refund

Craig W 
Clasificación:
4.0

El cliente no dejó un comentario.

Alisa G 
Clasificación:
4.0

El cliente no dejó un comentario.

Roger Y 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN R 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert K 
Clasificación:
4.0

Very friendly staff.

Zachary H 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen B 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA K 
Clasificación:
5.0

In my opinion there is nothing you have to do just keep up the good work.

lee m 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B 
Clasificación:
5.0

The lady was so friendly and great customer service

Adele D 
Clasificación:
1.0

My truck was very dirty when I got it and smelled gross. Customer service was poor as well.

Jessica B 
Clasificación:
1.0

Place smelled of drug's, girl behind county did not inspect truck or car trailer. She was on phone talking to friend or someone entire time . It was like i had mad problems for her . I had to park truck myself . Would not recommend this place to anyone .

Darryl M 
Clasificación:
4.0

El cliente no dejó un comentario.

Julius S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin M 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff T 
Clasificación:
1.0

I would rather talk about it to a person but this was a terrible experience

Tony S 
Clasificación:
5.0

El cliente no dejó un comentario.

corby s 
Clasificación:
5.0

Moe and his crew are the best, very friendly and reliable! Our truck was ready and in great condition. The location is perfect for us for pick up too!

Novella F 
Clasificación:
5.0

The best owner I meet

anwar R 
Clasificación:
5.0

Nothing to improve

Suzanne S 
Clasificación:
1.0

Dirty, run down location. Person was nice though

Amber M 
Clasificación:
5.0

El cliente no dejó un comentario.

Donte S 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve B 
Clasificación:
5.0

This is a very easy location to rent from. And the equipment is always there for your needs.

Craig W 
Clasificación:
5.0

El cliente no dejó un comentario.

Donte S 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig W 
Clasificación:
2.0

There was no assistance available to help me connect the trailer safely to my car. There was only one person in the store and had no knowledge or experience connecting trailers to vehicles. Asked me if I knew how to do it. Fortunately I did but had I not, this would have been a complete bust. I don't know how this person would have serviced equipment and still done their job waiting on convenience store customers at the same time, since they were the only person in the store.

Frank W 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith B 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl M 
Clasificación:
4.0

El cliente no dejó un comentario.

Wellington H 
Clasificación:
4.0

Turned the truck in Friday afternoon. Clerk said he would email me shortly. The next day I called back and spoke with someone different. She didn't know there was a truck waiting to be return processed. Anyway, she found it in the lot but the guy from the night didn't do anything with it. I left the truck unlocked for him and the piano dolly and blankets in back. Glad they were still there.

Christopher A 
Clasificación:
3.0

El cliente no dejó un comentario.

wesly o 
Clasificación:
5.0

El cliente no dejó un comentario.

Jone F 
Clasificación:
5.0

Very nice and understanding! They couldn't help me with the situation I was in but they did everything they could to help

kaitlyn p 
Clasificación:
5.0

The check in was quick and easy. The clerk was responsive to my needs and knowledgeable about the equipment.

Perry S 
Clasificación:
3.0

Did not have a hand truck that I reserved.

FRANCO M 
Clasificación:
3.0

El cliente no dejó un comentario.

seth r 
Clasificación:
3.0

Was told we would receive receipt via email; however, did not. Only after calling u-haul 1-800 number twice, we finally received receipt.

Marina M 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent R 
Clasificación:
3.0

El cliente no dejó un comentario.

Frank J 
Clasificación:
5.0

El cliente no dejó un comentario.

nekeshia d 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul P 
Clasificación:
3.0

It was just a drop off location

Julie P 
Clasificación:
1.0

Should not be associated with Uhaul at all!

Chris W 
Clasificación:
5.0

Owner of this location was stellar. Before my arrival a severe thunder and lighting storm passed through the area which shut down the internet for all local area businesses. I traveled to NC to purchase a car from a personal owner and needed a car dolly to transport home. I had no prior reservation for the car dolly. Owner just used his cell phone to conduct the transaction without skipping a beat. I was in an out in all of 10 minutes. Others may complain of the look of the store/gas station, however, I found it quite quaint and reminiscent of a bygone era where the emphasis was on customer service rather than shinny and useless accouterments and manicured concrete. Cashier was very courteous and greeted all who entered in a pleasant manner. The owner should be commended for his customer service skills, as well as his employees, operating under not ideal and sudden circumstances. It was a pleasure to conduct business with this store.

Patrick F 
Clasificación:
3.0

Representative was friendly but I was charged for a Dolly that I reserved but did not come included and I was told I would not be charged for it. However, in my bill it is charged. I hope to get a refund for the dolly. The representative told me I would not be charged.

Alvin R 
Clasificación:
3.0

El cliente no dejó un comentario.

john w 
Clasificación:
3.0

Location failed to report the trailer as turned in for more than 24 hours after the return. Caused me unnecessary aggravation.

Paul P 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal E 
Clasificación:
5.0

The customer service person Mo, was super helpful and was very pleasant to work with. The location is just down the street from my house which makes my life easier.

Kristina H 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim G 
Clasificación:
2.0

First of all, this location is a gas station / convenience store. I was left with a strong impression that the U-Haul portion of the business is an after-thought, at best. Parking for trailer drop-off was not readily available. I had to move a couple of other trailers by hand in order to create a space to back in the rented trailer. Further more, I received a bill for $124 for 4-day late turn-in. In FACT, I turned the trailer in after 32 HOURS of the initial rental (less than 2 of the allocated 4 days). I speculate the receiving location did not process the paperwork for 6 days AFTER turn-in. My advice if returning equipment in Wilmington, it would serve you well to return equipment to the larger single-business U-Haul location on Market St.

Terry E 
Clasificación:
3.0

The young man was very nice

Eric T 
Clasificación:
5.0

El cliente no dejó un comentario.

Temy D 
No se han enviado comentarios para esta ubicación.
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