Customer Reviews for Meridian Express LLC
(U-Haul Neighborhood Dealer)

2,132 reviews

12413 Meridian Ave E Ste A   Puyallup, WA 98373

(253) 840-6910

Office Hours

  • Mon-Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(253) 840-6910

12413 Meridian Ave E Ste A
Puyallup, WA 98373

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–5 pm
Special Operating Hours
  • 3/31/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service, quick respond

Dinnie Leseman 
Rating:
5.0

Customer did not leave a comment.

HAILY BURT 
Rating:
5.0

The truck was out and ready when I got there and we added a few items that were available. They were very efficient. My pickup was at 9am and we were on our way at 9:13am.

LISA LAWLESS 
Rating:
1.0

Customer did not leave a comment.

erica charette 
Rating:
5.0

All was good.

Barb Landy 
Rating:
5.0

Very reliable and helpful

Jason Monroe 
Rating:
4.0

Entrance to the location is very narrow and there is not a Haul sing visible from the street. I returned the equipment 24 hours earlier and I did nothing t get any credit or discount. Still good Company. Truck really eats a lot of gasoline. 9.5 miles per gallon.

VICTOR ZUL 
Rating:
5.0

Customer did not leave a comment.

Kathryn Sheldon 
Rating:
1.0

Had to drive to three different locations to find the truck I needed. Customer rep on the phone entered in the wrong location. Next location lost the keys to the truck I ordered. Last location the truck was dirty inside.

Shevonn Ufuti 
Rating:
5.0

Customer did not leave a comment.

TRISHA THOMAS 
Rating:
5.0

My auto transport had a flat tire and I called roadside service but they never came. I should be reimbursed for the service and any cost that occurred. I was told roadside would contact me in 30mins however it took 2 hours. Absolutely the worst service I ever paid for Uhaul should be ashamed of its road assistance service.

Alan Lillie 
Rating:
4.0

Customer did not leave a comment.

Donel Matwiejow 
Rating:
1.0

Entire roof leaked all over furniture. Truck did not run properly, and it was dirty and not filled up all the way when I arrived.

Kaytlyn Ignatov 
Rating:
5.0

Customer did not leave a comment.

Virginia Morcombe 
Rating:
5.0

The truck was dirty on the outside.

Peter Kamau 
Rating:
5.0

Employee was very helpful and knowledgeable

Leslie Fleming 
Rating:
5.0

Customer did not leave a comment.

Kellyann Bonanno 
Rating:
5.0

The truck wasn't returned on time for timely pickup but the agent was very helpful. Very friendly and made the inconvenience not a big issue. Agent gets A++

Antoinette Wynne 
Rating:
5.0

This goes to U-haul and not staff.I rented a big truck which had exhaust system damaged and this led to big loss in gas consumption and lack of power. I overspend three times in gas.I appeal for compensation of $200.

Patrick Kirii 
Rating:
2.0

Equipment is old and run down. I had one truck break down on me. This particular location has issues with communication. They called me a few times asking me to turn in a truck after it had already been towed under U-hauls direction. They also called me to turn in my replacement truck after I had already done so and given the front desk the key!

John Escalera 
Rating:
5.0

Don't have to improve nothing. They were great and friendly people plus very respectful.

Melissa Brasseaux 
Rating:
5.0

Customer did not leave a comment.

CHARLES HALL 
Rating:
5.0

Customer service is always really good. Prices are better than most places as well.

Tawney Jorgensen 
Rating:
5.0

Customer did not leave a comment.

Rebecca Grout 
Rating:
5.0

The young lady in the office deserves a raise. As a business owner that’s always scouting for new employees, this is the type of employee that I would try to recruit do whatever you have to do to keep her pay her more promote her do some thing how about a gift card to McDonald’s at the very least, she was extremely professional, congenial and resourceful

JOHN HENNESSEY 
Rating:
5.0

Customer did not leave a comment.

Holly Gorski 
Rating:
5.0

Customer did not leave a comment.

satini samifua 
Rating:
3.0

The app didn't work very well and the desk clerks sat and watched me trying to get my truck checked out

jacob Howard 
Rating:
3.0

Double check the trucks and equipment prior to renting to customer. Had a dolly with a broken wheel. Also had a truck that had leaks not only in the cab or the truck with mold but also leaked in the entire part that holds everyone’s belongings. Also headlights were dull/dead so couldn’t see anything in the dark. Would not rent from this location ever again.

Marissa Crose 
Rating:
5.0

Customer did not leave a comment.

Frank Smith 
Rating:
5.0

Customer did not leave a comment.

Shawn North 
Rating:
3.0

Agent should do a walk-around with the customer to verify the condition of the vehicle,( I found pre-existing damage to the vehicle, ie- : drivers door didnt lock properly, rear left light was damaged.). I didnt get a final bill statement showing actual mileage driven etc.

Brian Neilson 
Rating:
5.0

Quick and Easy

TRISHA THOMAS 
Rating:
5.0

Everything was available on time, and as requested. Turn in was a breeze -- prompt and friendly service. I live in a community where there are many U-Haul options -- this is my "go to" location.

Ralph Deatherage 
Rating:
5.0

Worker was great!

Earlean Hicks 
Rating:
5.0

Customer did not leave a comment.

Ronald Palmer 
Rating:
5.0

Customer did not leave a comment.

Roger Zamb 
Rating:
5.0

Customer did not leave a comment.

SHARON EMMETT 
Rating:
4.0

Customer did not leave a comment.

Christopher Walling 
Rating:
5.0

Customer did not leave a comment.

Michael Garrett 
Rating:
5.0

Some of the best customer service we have had in awhile.

Michael Garrett 
Rating:
5.0

Friendly staff, helpful giving rates when asked about optional dropoff locations

Ashley Hayes 
Rating:
3.0

Average customer service, average experience. Nothing wrong.

Anthony Bond 
Rating:
5.0

Nothing

Brandy Miller 
Rating:
5.0

Customer did not leave a comment.

Jordan Uti 
Rating:
3.0

Price went from $40 to $60 to $80 plus the $10 gas I added to the tank. My trip was about 15 miles round trip. I would appreciate the price upfront. It was disappointing not knowing exactly what I was paying for. But the van was nice and clean and easy to drive. The staff was helpful and professional.

Heidi Thias 
Rating:
5.0

Julius was great

Cameren brower 
Rating:
5.0

Customer did not leave a comment.

Andrew Gomez 
Rating:
3.0

I reserved a furniture dolly and 24 blankets along with a 15 ft truck several months before this rental. When I arrived to pick up the truck, no dolly was provided and only 12 blankets. I had to drive to another UHaul facility to get another 12 blankets. One of wood rails on the inside of the truck had been broken and had not been repaired prior to my rental. The wood rails are important to tie down the load. I received a text for inspecting the truck at the time of initiating the rental but the UHaul pick location manager did not show any interest in showing me how this feature worked when I asked him about it. The truck performed well and we drove it 3,000 miles.

Mark Abbott 
Rating:
5.0

E

FORTUNA KINZONZI 
Rating:
1.0

The individual that helped me, placed my rental under my son's account. I asked him 3 times to change it, he stated that he had. But, when he printed the agreement form, my sons name was on the page. He also told me that I may have to drive over 200 miles to pick up the car hauler that I needed to rent. I asked again for him to change the name , he stated again that he did. I was totally not ready or expecting such unprofessional service from Uhaul. Your company should hire people that have at least a rudimentary understanding of customer service and a good attitude. Once home, I contacted your call line and explained what I had experienced earlier. The lady I spoke with was very professional and told me that there was no way I would have to drive anywhere near 200 miles to pick up the trailer. Everything turned out OK, but, I will never use Uhaul again.

benjamin weathers 
Rating:
5.0

Customer did not leave a comment.

michael gilmore 
Rating:
5.0

Great service and convenient location!

Kristin Chilcoat 
Rating:
3.0

I was improperly charged $15.00 for “safe move coverage” which I did not ask for.

Clayton Spencer 
Rating:
3.0

There was women’s underwear left in the front of the van and a leash tied in the inside of the van so it is safe to say the van was not cleaned out. When I told the man at the counter when I returned the van and told him it was not mine his response was “Are you sure?”. I sat in 2 hours of dark and rainy traffic and still needed to put a little gas in the van, I was met with not a pleasant face when I returned the van at 5pm instead of 4:30pm.

jillian munro 
Rating:
5.0

No problems. Friendly service

Llyod Christenson 
Rating:
4.0

Customer did not leave a comment.

Michael Boice 
Rating:
5.0

The staff/store manager was very helpful and accommodating.

Jean Ocampo 
Rating:
2.0

No mobile pick up/drop off available. No after hours drop. Van smelled horrible. Exterior was very dirty. Attendant was very friendly and efficient, but overall disappointed.

Bradford Bean 
Rating:
5.0

The staff was great.

Victor Ortiz 
Rating:
3.0

Customer did not leave a comment.

AUSTIN HOFFER 
Rating:
4.0

The entire rental process was wonderful. However it has now been nearly 30 days since rental was returned. Yet the initial payment that was placed on hold at time of rental continues to be on hold. When I returned the truck I was over the initial quote and decided to pay the entire amount on a different card so I didn’t need to transfer funds and such. Guess that was a stupid mistake because now I am left waiting an undetermined amount of time for the money $150 to be released back to me. I have read numerous review Stating they doubled paid. I’m wondering if I’m fact this has been their issues as well. I have sent messages to my bank and alsoUhaul. This is not a location issue but a Uhaul issue! If you rent from Uhaul be sure to get your funds released before releasing the Uhaul keys. This is an absolute aweful business practice. I’m still awaiting some sort acknowledgment. I also seemed to been charged $30 for insurance I stated I did not want. Unfortunately I was given at time of rental an extremely poor copy of the contract. It was pretty obvious the printer need the ink replaced. I rented this truck sept 292023 and returned it on Oct 1 , 2023.

Tina Tapec 
Rating:
5.0

All good. Excellent service.

Jack Peters 
Rating:
5.0

The gentleman who helped was awesome! He went above and beyond to help me, and was awesome to work with!

Reese Berg 
Rating:
5.0

Customer did not leave a comment.

Jeff Bourgeois 
Rating:
5.0

Customer did not leave a comment.

Inderjit Kang 
Rating:
4.0

Customer did not leave a comment.

Brent Larson 
Rating:
3.0

Do something to keep the homeless out. Not only do they destroy your property. There’s a potential for them to break in. A fence, a wall, something to keep them out.

Paul Fleetwood 
Rating:
2.0

No drop off key box. Had to shift my whole Next day to return key.

Chelsey Mossburg 
Rating:
5.0

Customer did not leave a comment.

VINCENT RICO 
Rating:
5.0

Customer did not leave a comment.

Yaraliz Ortiz 
Rating:
3.0

Customer did not leave a comment.

TAYLOR ARNOLD 
Rating:
5.0

Customer did not leave a comment.

Rene Chavez 
Rating:
5.0

Customer did not leave a comment.

Stephen Garnett 
Rating:
1.0

Customer did not leave a comment.

Michele Cox 
Rating:
5.0

Customer did not leave a comment.

Donneta Eason 
Rating:
5.0

Customer did not leave a comment.

Garry Cagle 
Rating:
5.0

Customer did not leave a comment.

Shaun Skidmore 
Rating:
4.0

good crew there

Edmond Varela 
Rating:
5.0

Customer did not leave a comment.

Brandon Tabor 
Rating:
5.0

Customer did not leave a comment.

Gary Bundrock 
Rating:
5.0

Customer did not leave a comment.

Marcus McWatters 
Rating:
5.0

Knowledgable staff, clear communication, high quality customer experience!

SCHALK JAY 
Rating:
4.0

Customer did not leave a comment.

Donald BONILLA 
Rating:
4.0

Truck broke down on us twice. Transmission or something going out, couldn’t finish with it and couldn’t take it on the free way so extra miles used. They didn’t care and never apologized or anything. So will never call them again!

Julie Cole 
Rating:
4.0

n/a

Rick Knapp 
Rating:
5.0

Great staff and friendly experience!

Christopher Ollis 
Rating:
5.0

Great customer service :)

Kristina Pappuleas 
Rating:
5.0

Customer did not leave a comment.

Susan Birge 
Rating:
5.0

Customer did not leave a comment.

Aminta Rodriguez 
Rating:
4.0

Everyone was very helpful. When the check engine light came on about 3 hours into our rental time, they found another vehicle to trade out. Would recommend

Patti Nance 
Rating:
3.0

Customer did not leave a comment.

Jerry Allen 
Rating:
1.0

Not only was my truck not available as scheduled it was not cleaned. This all put my scheduled use well behind schedule. Then when I was unable to make the return prior to their early close I was charged a bunch of additional fees to include the extra miles I had to drive home and back the next day when they opened again? Not happy would be putting it mildly. Disappointed would only matter if anyone in the company cared about any user input...

kevin cummings 
Rating:
4.0

Customer did not leave a comment.

Juan Rodriguez 
Rating:
3.0

Customer did not leave a comment.

Cynthia Hoeft 
Rating:
4.0

Customer did not leave a comment.

SHAWN NC CAEFFEDRY 
Rating:
5.0

Customer did not leave a comment.

Mark Weaver 
Rating:
5.0

Customer did not leave a comment.

Kelly Penhall-Wilson 
Rating:
1.0

Really horrible experience. Delayed my move by 3 hours and I wasn't compensated at all.

Grace DeMeo 
Rating:
5.0

Customer did not leave a comment.

Marcus Springs 
No reviews have been submitted for this location.

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