Customer Reviews for Expert Car Care 3
(U-Haul Neighborhood Dealer)

540 reviews

2123 Saxon Blvd   Deltona, FL 32725

(386) 532-0810

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(386) 532-0810

2123 Saxon Blvd
Deltona, FL 32725

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The customer service at this place is horrible. Charged me extra money without notifying me as well. Parking lot is in horrendous conditions as well. Both women in the establishment need to learn how to be courteous to customers.

Anthony Canzanella 
Rating:
4.0

Customer did not leave a comment.

Obed Paul 
Rating:
3.0

Customer did not leave a comment.

angel santiago 
Rating:
4.0

There was not much of an option in a rural area. The staff where friendly and helpful when hooking up the trailer and running through the safety check.

Ruth Krzyk 
Rating:
4.0

The unit's air conditioning was not working properly.

Angel Rodriguez Diaz 
Rating:
5.0

Customer did not leave a comment.

Roscinjah Fennell 
Rating:
4.0

Have more smaller trucks available

Brian Henderson 
Rating:
3.0

The issue with scanning or photoing your license took 30 minutes to complete at the counter...it was very frustrating

Roxann Morace 
Rating:
4.0

I don’t know when they received the trailer, but a clip light was out. They were very nice and courteous.

Jonathan Saunders 
Rating:
1.0

Customer did not leave a comment.

Fred Holly 
Rating:
2.0

Pain in the ass dropping off when closed.

mike keller 
Rating:
5.0

Customer did not leave a comment.

Albert Wimberly 
Rating:
5.0

Customer did not leave a comment.

lesie fordham 
Rating:
1.0

They don’t have light at the parking lot is kind of hard to see at nights dropping off a trailer and a truck

Jose Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Heukary Sonera 
Rating:
5.0

Customer did not leave a comment.

April Johnson 
Rating:
5.0

Locations was great for pick-up being so close to I-4.

Susan Logan 
Rating:
5.0

Customer did not leave a comment.

Diane Velez Romero 
Rating:
3.0

Cockaroaches :(

Stephany Durden 
Rating:
3.0

Customer did not leave a comment.

Joseph Zuzchik 
Rating:
1.0

I was never given a code, so it took an hour into my moving time to get the keys and I was charged for the full six hours when I only got five hours. The girl working the counter was nice and helpful after all the confusion.

Joan Brown 
Rating:
5.0

Customer did not leave a comment.

Jackielyn Joaquin 
Rating:
4.0

The girl at the front desk did a phenomenal job. She was so helpful and even pulled the truck up front so I could drive out easily. I will be using this location from now on.

Nicole Rothe 
Rating:
5.0

initially experience horrible because internet down - 2 hrs of frustration but then Regional Manager helped me out and it couldn't have gone smoother!!

carolyn muldowney 
Rating:
5.0

not charge so much for for miles. i went from a $39 rental to $226.

Jason Ortiz 
Rating:
5.0

Shop and truck were clean and staff was very professional and friendly

Trevor Bogert 
Rating:
1.0

The manager was rude upon checking out. Treated me as An invisible person. As he only customer there, She told me wait until she finished closing out or I could go home and use the app myself. I said no problem until I realized that she made me somshe could clean out the bathroom. The phone rang and she proceeded to help the clients on the phone rather than simply check me out. I felt she was a bit racist and told her how it was unprofessional to have ,me wait to clean toilets and help other clients before me as I waited, She raised her voice and needs customer service training.

Samuel Johnson 
Rating:
3.0

The check engine light was on when i picked it up. The brakes seemed poor. And i opted for contactless pickup and drop off but that location only has keys at their front desk. I had to go during their business hours. What's the point of contactless if you have to have contact with people anyway?

Mandi Davenport 
Rating:
1.0

There's no where to return the key! I have to drive back there again today to see what can be done.

TRICIA HINDUJA 
Rating:
5.0

Customer did not leave a comment.

Felix Ortiz Rosado 
Rating:
5.0

Customer did not leave a comment.

Juan Curz 
Rating:
3.0

Customer did not leave a comment.

Ednerson Joseph 
Rating:
1.0

The truck was roach infested.

Jennifer Eloissaint 
Rating:
5.0

Awesome job and equipment

PAUL JOHNS 
Rating:
5.0

Customer did not leave a comment.

Eduardo Barrero 
Rating:
3.0

I Had a hard time finding the office, there was no sign indicating were to go. I walked over in the back were there was a tire shop. I hand in the key to the truck and the lady told me that they would check it later and send me a text/email. I was not comfortable with leaving without a printout of my receipt for the rental, So I waited for the Girl to check the truck which, she claimed had an issue with a broken parking brake, which I did not notice was already broken before I got the truck from the rental place and had no pictures to prove it. Apparently it was not marked in the paperwork. When I got my receipt for the rental 1-2 days later it was different from What I initially set up, because I was charge for one way long distance rate versus if I had to return the truck back to the same place I originally got it from, I had to call customer service to resolve the issue.

Carmenska Joisil 
Rating:
3.0

Make sure that the truck gets routine maintenance and it needs an alignment

SHALAJA KNIGHT 
Rating:
5.0

Super easy pickup and I got a brand new truck with Bluetooth!

Dillon Cole 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA NELSON-JAMES 
Rating:
4.0

The truck had garbage from previous renter .. cleaned it up myself so they wouldn't think it was mine .. also the headlight is out .. was scared to drive past dark .. Took me 3 days to complete instead of 2.!! Tried using app for pick up and drop off .. App not available or took me to another website..! NOT impressed at all ..! The only plus was the location ..!! Says they charge $20 to check it in for you. i think that's a scam.. !!!! OBVIOUSLY it wasn't check in properly before me ..!!!

SUNETTE BONO 
Rating:
2.0

Customer did not leave a comment.

Erik Perez 
Rating:
5.0

Everything was great!

LESLIE MARTINEZ- COURSEN 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO FUENTES ORTIZ 
Rating:
5.0

Customer did not leave a comment.

DANIEL RODRIGUEZ MONTANEZ 
Rating:
5.0

Amy was very nice and professional! We have to rent a few more times next week and are going back to Amy.

CHRISTINE WHITE 
Rating:
4.0

Customer did not leave a comment.

GEORGE MELENDEZ CANCEL 
Rating:
5.0

Great customer service

GEORGE VAZQUEZ 
Rating:
4.0

Customer did not leave a comment.

Pablo Abreu 
Rating:
2.0

Work on customer service skills. She gave me the wrong number and was unable to help me with my concern. Which was the work before her fault for being late with our reserve rental..

AYANNA DYER 
Rating:
5.0

Customer did not leave a comment.

MICHELLE EDWARDS 
Rating:
3.0

Cruise control and better suspension so my crapisn't all over the place

Matthew Bolton 
Rating:
5.0

Customer did not leave a comment.

JESUS MENDEZ COLON 
Rating:
5.0

Nick was very helpful n knowledgeable

Kim Inzerillo 
Rating:
5.0

It's close to my home and the early hours was perfect..THANKS FOR YOUR SERVICE

SONIA ECHEVARRIA 
Rating:
4.0

The cab of the truck smelled. Lysol, air freshener, and a thorough cleaning would probably help.

SHAWNA YOUNG 
Rating:
5.0

Customer did not leave a comment.

STEVEN NESS 
Rating:
5.0

Customer service was amazing. They are very helpful and willing to go the extra mile for their customers. Thank you for making our move so much easier

RACHEL RIVERA 
Rating:
4.0

I returned the truck to this location at night so visibility was limited.

KEVIN MITCHELL 
Rating:
5.0

Customer did not leave a comment.

DIAMOND HUNTER 
Rating:
5.0

Customer did not leave a comment.

Tammy Davidson 
Rating:
1.0

UHaul themselves (I had to deal with customer service), was good and helpful, this location though was not. My truck was not ready, wasn't even checked in from the night before and couldn't be released to me until it was checked in which no one on site was able to do. The person working on getting the truck ready for me was rude and specifically said, "I don't work for U-Haul, U-Haul doesn't pay me to do this, and I personally don't like U-Haul." While these things may be true, Expert Car Care is still providing rental services and the customer service received in renting a truck should still be acceptable and satisfactory. If it's not going to be, then don't provide the service. It took just under 40 mins for me to be able to leave the property from my scheduled appointment time.

Tabatha Pabon 
Rating:
5.0

Availability was not the best

REID CHERNICK 
Rating:
5.0

Customer did not leave a comment.

James Gunter 
Rating:
3.0

Customer did not leave a comment.

NOELLE ERFOURTH 
Rating:
5.0

Nothing Nick eas great!

Stanley Adams 
Rating:
1.0

Be more friendly Don't lie to the customer And clean the place its nasty and smelt

ANTHONY DUDAS 
Rating:
1.0

Well let’s see first off I made my reservation to pick up at the location Elkham in Deltona for 24 hours. Shortly after making reservation online I got a cal to confirm. The young lady and I talked about reservation and I stated I wanted to pick 26 foot truck from Elkham location and wanted it for 24 hours and she confirmed. Listen to call. Day before I go to get truck I call and talk to Nick. I said i am picking u truck from Elkhambut why is it saying 6 hours. I want the truck for24 to be sure cuz I have a lot to move and not sure how long it takes. He said he would change the reservation and contact the person who was to get the truck after me cuz I wanted it for longer then 6 hours. No mention of picking up at another location I then mentioned it showed on my email that I was to get the truck from the Orlando location but text message said Saxon location but I wanted the Elkham location. Nick confirmed all would be fine. Morning comes for me to get truck. I had a few things I had to do so ran a little late to get truck. Guess where I went to get truck? Elkham to get told they don’t have my reservation!! It was at the Saxon location. Poor keeping customer informed! Anyway I get over to get the truck which was a farther location so you got me for extra miles (probably planned) but anyway rented truck again originally I wanted truck for precaution 24 hours so what did Nick say please have truck back by 5 so I basically only was allowed 8 hours for truck. Granted I did return it around 2:30 3 pm BUT if I want something for my time I should get it or you should discount me. So now it’s check in time fun fun. When I made original reservation I don’t remember putting my CC on file so I waited for Nick to get back from lunch. When he got back he stated all you had to do was leave the keys and I said I don’t remember if I put a CC on file so he proceeded to walk out to truck and check it in and look it over. Guess what happened next!! When he came back into the office an older couple was there to have their car looked at cuz check engine light was one. Guess what Nick did. Instead of finishing me out and confirm augment was on file. At least I’m being honest and saying you need to check attention instead of leaving. 15-20 minutes later after looking at other customers car he came back into office and I said if payment is on file the process it if not then oh well!! Payment ended up being processed and I agree to the $39.95 and $15 for mile well shouldn’t cuz I had to pay more cuz the location was farther away then where so wanted to pick up up and go to!! You charge me for 4 gallons of gas. Even if that truck got 10 miles to the gallon that’s only 2 miles which I found out those charges when I called That’s ridiculous!! And when I call to confirm my charges she tells me I never reserved it for 24 hours so I said so your calling me a liar after talking with agents prior to this during The Whole thing. And since you wanna call me a liar you have a good day. And I hung up and filing this complaint now. I tefuse to rent from you again. I will pay a higher fee before I do. Yes if you wanna talk to me I can be reached at +14079201669

ROBIN ALLEN 
Rating:
5.0

Customer did not leave a comment.

Emma Herbrand 
Rating:
5.0

Customer did not leave a comment.

SHERYL JORDAN 
Rating:
1.0

They lied about cost and over charged my account and said that they wouldn't reimburse me the difference after i called and told them about this issue.

RADAMES SANTIAGO 
Rating:
4.0

Customer did not leave a comment.

Richard Manley 
Rating:
5.0

Customer did not leave a comment.

PATRICK ROCK 
Rating:
3.0

Customer did not leave a comment.

Siobhan Colella 
Rating:
5.0

Customer did not leave a comment.

Mark Cullen 
Rating:
5.0

Customer did not leave a comment.

Richard Sitzer 
Rating:
1.0

Pick up location. Personnel were not wearing masks, I ordered 12 blankets and only received 2. I ordered a dolly and received a hand cart. Vehicle was not full. No masks at drop off location. Very poor service. I don’t need to wait in an environment that increases my risk for getting the virus.

FRANK PEREZ 
Rating:
2.0

Truck was very dirty and had items in it from the previous rental. The cab smelled awful like rotten food and cigarettes. My appliance dolly wasn’t in the truck and I was told that they didn’t have anymore. It was the worst UHaul experience. The truck was in poor condition.

Joshua Mimms 
Rating:
4.0

Customer did not leave a comment.

ROY SCHOFIELD 
Rating:
3.0

I had reserved the truck, a car towing dolly, an appliance dolly, and 12 blankets with over a weeks notice. They had no appliance dolly & only 6 blankets when I got there. The movers I contracted through U-Haul to load my truck (Enterprise Movers) were 3 hours late, did a horrible job loading (we, as customers, had to rearrange half the truck to get everything to fit), and they damaged/destroyed several items. They blamed it on U-Haul’s scheduling system.

Anthony Schultz 
Rating:
5.0

Customer did not leave a comment.

Michael whaley 
Rating:
3.0

Yes I would recommend this location provided the leak be fixed on the truck I had rented as well as the air conditioning system be repaired. The people at Custom Car Care 3 were nice enough but not overly friendly and offered no solutions to me regarding the leak.

SARAH WHITE 
Rating:
3.0

The location is a bit dumpy, and a little scary.

torsten Wollermann 
Rating:
3.0

Not be so overpriced

Paul Ilgen 
Rating:
5.0

I absolutely recommend this place. Excellent service.

Nylmary Rios Hernandez 
Rating:
4.0

Customer did not leave a comment.

Jane Dealing 
Rating:
4.0

Make sure your pricing clearly matches what your App/Online prices are vs in person and clearly differentiate the types "trips" I made my reservation online and was quoted $53 +taxes and the like, I came out paying a little over $100 when everything I had was budgeted properly when I was told that I would be paying less. Even had to get a bigger truck because the truck I had originally reserved was for "LOCAL" trips only. That made no sense when I was indeed going from one location to the other. This was never explained on the website nor the app. using the self pickup option on the application is horrendous as well. I was asked for my passport, employee phone number and the attendant "Danielle" was horrible as well. Didn't answer any of my questions and rudely kicked me out of the chat session because there was nothing more she can do... like I was inconveniencing her. Over all.. DON'T USE THE ONLINE SERVICES. Go to the rental locations in person instead. The staff at expert car care 3 were very kind and wonderful. They explained what had happened and even though I was visibly upset, they assisted me and fiance through the whole process without any hiccups.

MCCLURE IRENE 
Rating:
5.0

Customer did not leave a comment.

ALEXIS RODRIGUEZ GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

David Glenn 
Rating:
4.0

800# screwed my arranThegements I had to take a truck that was way too big because after I reserved it when it was time to pick it up they said it it's not in system stressful move because of U-Haul truck ate a lot of gas it was to big.this place we as great it was the 800# that I made the reservations with that was horrible

DARIUS SANTIAGO 
Rating:
5.0

The trailer ramp is too short to load most Harley Davidson motorcycles. I wound up dumping my bike when backing down the ramp because my frame was gonna drag.

DAVIDLEE OHLMAN 
Rating:
2.0

Make sure ac works when it 95 + outside

Paul Engelkens 
Rating:
3.0

The employee there no problem great service but the truck when it was handed to me the ac was working fine as soon as I got the location which was only was 2.5 miles the ac just stop working as I parked and was blowing extremely hot air . Not a good experience! The back wasn’t swept before I received it! Just want to give my experience

waleska oquendo 
Rating:
5.0

The gentleman I dealt with made me feel welcome and was friendly and very helpful.

TERESA KRAUSE 
Rating:
1.0

It was such a long process to get online approval and finally get the truck. I returned it the same day just a couple of hours and got a email saying it was $62 then last night I checked my bank and it said pending $162+so I’m confused in why is so much? Need clarification on this. Truck was the small one

Magaly Santiago 
Rating:
5.0

Customer did not leave a comment.

Rafael Flores 
Rating:
5.0

Customer did not leave a comment.

ELSIE SANTIAGO 
Rating:
3.0

Since the drop off location listed on my paperwork didn’t exist, I went to the closest Uhaul. The lovely lady that worked there told me that if she checked me in there, she would have to charge me so she gave me directions to where I was assigned (but not told previously) to drop off. She also gave me instructions for how to do the process without having to deal with anyone(I’m incredibly grateful to her for that). Luckily the place was close and I was able to drop off the truck. But then I was told I was going to be charged an extra $56 for an extra day of rental even though I returned the truck on Wednesday like my paperwork said. The truck got me where I needed to go but the communication and lack of correct information (except for the lady that works in DeBary) makes me not want to use Uhaul again.

Sharin Anchors 
Rating:
4.0

The inside of the truck was clean but it’s love big season, so the outside front was full of love bugs. K was charged a $25 cleaning fee when I didn’t get a clean truck. The fee is bogus.

Migdalia Accius 
Rating:
5.0

The door jammed while the truck was loaded with one load left that could not be done.

Mark Schlick 
Rating:
1.0

The man was very rude Truck was not ready @ 9am Worker said Uhaul was not his first priority his shop was his priority he did not care that I had somewhere to be at 10am very rude and un-professional And I will never ever ever pick up from this location again

Rebecca Jimenez 
No reviews have been submitted for this location.

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