Customer Reviews for Exit 77 Self Storage
(U-Haul Neighborhood Dealer)

63 reviews

170 Double Trouble Rd   Bayville, NJ 08721

(732) 505-2167

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(732) 505-2167

170 Double Trouble Rd
Bayville, NJ 08721

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EVERETT CARR 
Rating:
3.0

The tire sensor light was on the entire time. There's body damage on the left side of the vehicle, an employee was not available to do a walk around with the van. There shouldn't be any alert lights on the dashboard when renting a vehicle & the damage that came with the van should have been documented on my contract. I've used uhaul in the past several times and they always inspected the vehicle with me when I took possession & when I returned the vehicle. That should still be done, I was very concerned about being charged for the damages from previous customers.

Mary Cowart 
Rating:
5.0

Customer did not leave a comment.

John Semanchick 
Rating:
3.0

Customer did not leave a comment.

Giuseppe Mirto 
Rating:
1.0

Customer did not leave a comment.

Meaghan Sullivan 
Rating:
3.0

Customer did not leave a comment.

Salvatore Towey 
Rating:
3.0

Customer did not leave a comment.

cheryl celmer 
Rating:
5.0

I would like to mention I reserved this for Mike Hayes online & I called Exit 77 to get briefed on the checkout routine. On Wed. 4/26 evening when we arrived to pickup the rental after hours thru the app there were issues with that. I did the reservation online hours before. I couldn't retake the front pic of the license because there was a delay and it accidentally saved the back as the front, so there were 2 backs saved. Then when we continue it's asking for an "alternate person" which I already put myself down as the alternate in the online reservation or a copy of passport or a call to your employer. At 5:30 we're dealing with this! It seems like I spoke to 8 people during 1 disconnection, 1 hangup, and many calls & transfers. The 1st rep said the truck sharing dept can check me out online and gave me the direct ph# if disconnected again. Everyone was wonderful EXCEPT the one woman (name unknown) who was more than happy to cancel our reservation than help us or accelerate our problem to a supervisor. It didn't matter that the alternate person was already listed in the reservation, she insisted we need to call someone-anyone to be yet another alternate person to have Uhaul call. I don't know what the purpose of this is but it's ridiculous to have a 3rd individual involved in getting this truck. When she answered the phone I asked if I could give her the reservation#, I was met with a long pause and "what's this about"??! I explained we are self-employed, I was the alternate person already, and this info should've been requested online prior to us arriving for an easy checkout. We just said cancel it since we can't get any customer service past her. We hung up and called back to ask for a supervisor. After a few transfers of very nice reps, I believe it was Amy(?) that was the final person we spoke to that evening of one hour of calls - I lost my note with the woman's name. Whoever checked us out over the phone - THANK YOU SOOOO MUCH YOU ARE WONDERFUL to help us when we were trying so hard to resolve this. I was not with Mike Hayes when he dropped off the truck Saturday, but he said problem with the app after he took a pic of the odometer, etc the app didn't have a way to continue any further - but that might just be him hence the reason I went with him to pick it up to help out with the app. Other than the 1 woman rep who we found as very rude, EVERYONE else was wonderful to deal with and eager to figure out help.

Michael Hayes 
Rating:
2.0

There was no one at drop off location at 1:30 pm. To help with return of truck. After doing return process online. Which left me unsure whether or not process was complete. And with no one there to help I left feeling process was incomplete. And I would get a call saying I had not returned truck on time. I had to call Uhaul to speak to someone. To assure your system show truck had been returned on time. I will not recomend this drop off location to anyone. Very disapointing.

Peter Stockwell 
Rating:
4.0

Customer did not leave a comment.

John Thomas 
Rating:
5.0

Customer did not leave a comment.

Paul Longmuir 
Rating:
1.0

No one was available to give me key when I arrived. Tried using app while talking to customer service to retrieve key but could not due to remote location preventing using your app. Waited hour and half before getting key. My day sucked after this. Also, used my credit card online but still had to provide my card with person in office. Why???? Transaction used my bank acct and I wanted it on my credit card. I will never use U-Haul again. Horrible experience

Kenneth Fetsko 
Rating:
5.0

The truck stalled on me twice- once at a red light and it started moving backwards (the brakes wouldn’t work to stop it until I put the truck in park and restarted the ignition); and a second time as I was pulling into a gas station.

Melissa Burnham 
Rating:
5.0

Great customer service. I will be using that facility in any future rentals!!

Antonio Mosquera 
Rating:
5.0

Customer did not leave a comment.

Lisette Matos 
Rating:
5.0

Customer did not leave a comment.

Jennifer McWhirter 
Rating:
5.0

Nothing, very professional renting and returning.

Paul Patnode 
Rating:
5.0

Was Helpful & courteous

JACKC PICCININNI 
Rating:
5.0

Customer did not leave a comment.

TIFFANY BREDIJK 
Rating:
3.0

The pick up share part to do everything remote is awful!!!! Fix the Uhaul app and website so it works with all devices! Put on site that when picking up truck you need to go to Uhaul share. Hire more customer service representatives for the weekend because they are doing a great job fixing everything however because the site isnt up to par they are overworked and the wait time is over 30 minutes!

Matthew Tonzola 
Rating:
3.0

24/7 check was not as easy as it should be

Josh flory 
Rating:
5.0

Customer did not leave a comment.

Matthew Insley 
Rating:
5.0

Very much recommended , excellent price and service !

John Skidmore 
Rating:
5.0

Customer did not leave a comment.

Anthony Del Priore 
Rating:
5.0

Have a couple of more choices besides just a van

Michalyn roxas 
Rating:
5.0

Customer did not leave a comment.

jake heilbroun 
Rating:
5.0

Keep longer hours to return equipment

Christopher Deleeuw 
Rating:
5.0

Customer did not leave a comment.

layce gebhard 
Rating:
5.0

Customer did not leave a comment.

sharon mazura 
Rating:
5.0

Nothing to do to make better

KENNETH RUDOMIN 
Rating:
1.0

I should’ve been about $90 on the day and wound up being charged $189. Security fees and extras. I was told I could return it to any u-haul Store by the representative who gave me the keys. Then it turns out I had to drive 15 miles back to return it to the same place. Fraud all the way. I will never ever rent another u-haul again in my life. Hope it was worth scamming me out of an extra $100 to lose a customer.

Donald Olson 
Rating:
5.0

Customer did not leave a comment.

Lori McMain 
Rating:
3.0

Drop off is hard to find and desolated for night drop off

Ruben Dominguez 
Rating:
4.0

Customer did not leave a comment.

Ovidio Rodriguez Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Gail Serra 
Rating:
5.0

Customer did not leave a comment.

Lisamarie Giambatista 
Rating:
5.0

Truck could use new wiper blades. Other than that. A+

John Lutz Jr 
Rating:
5.0

The inside of the cab was dirty it hadn't been cleaned out like the cup holders and the floor the back had not been swept out there was screws and some broken glass on the side panel the truck was a newer truck it ran very well I was very happy with the overall performance when I dropped it off I made sure it was swept from front to back and I even swept the front of the cab so the next person doesn't get it with dirt on the floor.

GLORIA MUZIO 
Rating:
1.0

Nasty people No manners Have clue to what they are doing just plain NASTY ??????

OSCAR MATAMOROS 
Rating:
4.0

Customer did not leave a comment.

Arthur Rivaldo 
Rating:
5.0

Excellent customer service and very nice associate. Would use you again if needed to in the future. 5 stars in my opinion is too low it should be 10 stars.

Karen Kessler 
Rating:
3.0

Customer did not leave a comment.

Shery davis 
Rating:
5.0

better signage out front on road. i drove past it 2 times in the dark.

Kenneth Wichoski 
Rating:
5.0

Customer did not leave a comment.

FRANK bueti 
Rating:
5.0

Customer did not leave a comment.

Veronica Williamson 
Rating:
4.0

Customer did not leave a comment.

Salvatore Massaro 
Rating:
3.0

Terrible service dealing with U-Haul. They changed are pick up location and time. Drop off, we were incorrectly being charged an extra $75 and it took a 30 minute phone call to U-Haul to correct this. This is the 2nd time I’ve had a terrible experience with U-Haul. I will not be using U-Haul’s service ever in the future, also telling friends and family of the terrible experience.

Jay Mauer 
Rating:
5.0

Customer did not leave a comment.

Leslie Snover 
Rating:
3.0

Staff was very accommodating considering our reservation got moved from a 8 a.m. pick up in Brick, NJ to an 11 O'clock pick up in Bayville - almost 20 miles out of our way - one way

Brick Glass 
Rating:
5.0

Customer did not leave a comment.

Tracilynn Crouse 
Rating:
1.0

No one there when I dropped the truck

Glenn Wallace 
Rating:
5.0

New truck ...nice ride ...suggest a bigger truck to tow a car otherwise all good

CIFFORD QUIGLEY 
Rating:
5.0

Customer did not leave a comment.

Brian Lindner 
Rating:
2.0

when arrived at 10:30 am the door was locked. after waiting for about 15 minutes and wondering if they were open' one person opened the door and was the only person there. had to wait until the computer turned on and was ready to be used. attendant was not sure of the process. very nice person

joe defusco 
Rating:
5.0

Not much. The service was great. Lauren was very professional and knowledgeable. She answered any questions I had. In this day and age customer service is very important, after all that is the person representing the company,and the reason why I would or wouldn't come back. Thanks Lauren.

Frank Foley 
Rating:
2.0

The truck had 110,000 miles, windshield was cracked, the inside was dirty, the airbag light was on.. the lady at the front desk was nice.

Jonathan Tejada 
Rating:
5.0

Absolutely nothing, perfect.

James DeFina 
Rating:
2.0

Customer did not leave a comment.

Rating:
3.0

Clean the truck's windshield between customers when possible. Answers above are "N/A" because the location was a closed drop-off only site on Sunday.

Christopher Martin 
Rating:
5.0

I was a little nervous because this was my first time renting a van, but the process was easy, the staff was friendly, helpful & patient, the van was brand new & easy to drive. I was very impressed with the self pickup app for my smartphone- really easy to use. Good job!

Susan Decker 
Rating:
5.0

Customer did not leave a comment.

Sean Lawlor 
Rating:
3.0

Customer did not leave a comment.

Henry Troger 
Rating:
5.0

Customer did not leave a comment.

Kevin Keehn 
No reviews have been submitted for this location.

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