Customer Reviews for Evergreen Gas Station
(U-Haul Neighborhood Dealer)

55 comentarios

6819 Loch Raven Blvd   Towson, MD 21286

(443) 470-8252

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(443) 470-8252

6819 Loch Raven Blvd
Towson, MD 21286

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 8 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Do more than just hand the key to the client at dispatch and register the payment; especially if the truck is showing warning lights on the dash. Shouldn't have to contact roadside assistance before even taking the truck off the lot. Verify the fuel gauge which was incorrect and provide at minimum a two minute tutorial. No operational assistance was provided. :-(

Gary P. 
Clasificación:
2.0

The guy was not helpful or very courteous in terms of return policies..... It was a gas station and the trucks were just parked along the side of a building..... In summation I would NEVER recommend getting a U-Haul from the Blacksburg/North Carolina area EVER again.

gayla E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly W. 
Clasificación:
1.0

I reserved a 15-ft truck but I found out the night before that they did not have a 15 ft truck for me and could offer me a 10 ft truck for less money or a 25-ft truck for much MUCH more money. As a result I had about 12 hours to get rid of a number of my larger belongings in order to make the 10 ft truck work (who needs a bed anyway?) The location is a gas station with a worker behind glass panels. He didn't speak English well and put me on a landline phone with his supervisor who was very rude and difficult to understand. He wanted me to give my credit card number over the phone in a crowded gas station and when I asked for an alternate solution he told me my concerns were ridiculous, I was difficult and he would refuse to give me a truck. I ended the call and then called him back from my cell phone in the parking lot where I was then able to comfortably give my credit card information. He did Apologize profusely and offered me a complimentary drink but by then I didn't care and just wanted to get out of there to meet my moving help. The telephone guy instructed the behind the desk worker to give me the keys and I got to do the cell phone online check-in process by myself. The truck was also not stocked; I had to go find the dollies that I reserved myself from a pile of items behind the gas station office.

LUCIA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Colin J. 
Clasificación:
1.0

Double charged for nonsense

Tangelia C. 
Clasificación:
3.0

Please have better customer service people.

Mahamadoun C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RACHEL F. 
Clasificación:
5.0

Efficient drop-off; instructions unclear

Maria D. 
Clasificación:
2.0

We rented a 17 ft truck and they don't even have this type of vehicle. The location is very busy and it's difficult to hear the people checking you in. The truck was not in great shape, trans not engaging properly, cab of the truck was smelly.

Denise S. 
Clasificación:
3.0

When placing an order online have all information readily available when customers come to pick up the uhaul. I had to speak to an agent on the phone and do everything I did online inside of the pickup location which took away from my usages time, there was no gas in the truck we had to put gas in the truck before and after using once we returned the truck there was no where to park it the attendant said to leave the truck at the gas pump and he'll park it . As we checked out we had to go back and put all the information in online get the keys that we already turned in to take pictures and do the return process all for the attendant to tell us he usually do the return. Not to mention we never to this day receive an email or receipt of return.

Shawn B. 
Clasificación:
1.0

We had reserved a truck on 7/2 for 10:30-4:30 am online. When I got there, I was told that they don't rent trucks till 12 and was told that I would need to come back at 12:00 after questioning my reservations. I was finally able able to get the truck I rented at 11 and was told to bring it back at 4:30. After using the truck, which only had a half tank of gasoline. I brought it back the van to refuel, to only find out that the fuel gauge was stuck at half tank (I found this out after putting $50 in fuel and and starting the van 3+times).

Ben K. 
Clasificación:
5.0

They worked with me.

Nahleen S. 
Clasificación:
3.0

No clear spaces to drop the truck off. Just not enough space at this location.

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole N. 
Clasificación:
1.0

Either make the online check-in process more user-friendly/more seamless (i.e. not requiring another contact to verify the person is picking up a uhaul) or make the locations have a dedicated u-haul process.

Mike K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melecia H. 
Clasificación:
1.0

Made an online reservation 1 week before needing the truck. Went to location that morning and they had the truck but no keys. I had to drive 20 miles in order to get a truck. With gas prices so high this is unacceptable and I was delayed at least an hour and had to have my help wait around. I will never use that location again.

Dennis E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

I didn't have my piece of equipment to carry boxes ,I want my money back for that

JACQUELINE C. 
Clasificación:
1.0

I will never go to that U-Haul again. I returned the truck on time they didn't put in the right time so they charged me for 2 days. When I called the next day the man was so rude. I will never spend a penny in that gas station again

Nicole W. 
Clasificación:
5.0

El cliente no dejó un comentario.

anita A. 
Clasificación:
1.0

check on your trucks !! wasted time and money.. the only truck available was too small

Sandra O. 
Clasificación:
1.0

Got charged twice. Got charged for items I didn't receive.

Evangeline M. 
Clasificación:
4.0

No problems. Thank you.

Nick D. 
Clasificación:
3.0

Have a separate line for gas station customers and uhaul customers

Kimberly S. 
Clasificación:
2.0

Poorly managed location. The Air conditioning did not work and most importantly I was charged for a three day rental when I picked the truck up on Monday and then returned on Tuesday at 6! It is my understanding that the rental is per day and not by the hour so in essence I paid on Monday then when I returned truck I was charged for three more days and I talked to manager and he said there was nothing he could do it's all on computer and I would have to lodge a complaint to UHaul myself even though he was one that checked me back in when I returned the truck! 

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
3.0

The dolly was not in the back of the truck i want my 7.00 back

Voncher J. 
Clasificación:
3.0

The cup holder was covered in spills and sticky messes.

Kevin G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Beverly F. 
Clasificación:
5.0

keep on doing what you are doing, it was excellent stress-free and I love Evergreen I always visit them and was happy to see that they were working with u-haul.

Pamela O. 
Clasificación:
5.0

Good customer service, free water

SALEH A. 
Clasificación:
5.0

Nothing!!! Very Professional 💯

ADRIANLAMONT E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela F. 
Clasificación:
1.0

Reserved the truck for 4:30PM. When I arrived, I was informed the manager was out to lunch. I had to wait until approx. 5:00PM for his to return. Also, fuel tank was near "E" at pickup. I was pleased with the truck's performance, but not with the service provided. When I returned the truck, I put a quarter tank of gas.

Edward M. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILIP T. 
Clasificación:
3.0

Waited a long time to check in and out. But truck was ready, as expected, and fine.

Jane A. 
Clasificación:
5.0

Muy bueno

Erick G. 
Clasificación:
1.0

We accidentally left something in the truck. We called the location and was told that the truck would not be rented and they would pull out what we left. When we went in the morning to pick up our item the truck had been rented and they did not pull our item from the truck. We were told to call U Haul and no one answer the number and message box was full. So we then went back to the drop off location to check if the truck was returned and it was and our item was still in the truck. They said they did not have the key and we could not get our item. They did take our phone number and called when the key was returned. But that was the only good service they provided to us.

Jason S. 
Clasificación:
5.0

The staff was very helpful and friendly . The truck looked and rode very well it was new and cleaned and drove very well with no worries

Sandra O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sidney C. 
Clasificación:
1.0

A COMPLETE RIP OFF 😡

ANTOINETTE M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tyeasha F. 
Clasificación:
3.0

Need to worked on custom services

Kennia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amadou S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
4.0

Charges made no sense, I have photo proof of fuel level so me being charged makes no sense

RYAN W. 
Clasificación:
5.0

Best service

SALEH A. 
Clasificación:
5.0

Great service at this location !!

Dariel T. 
Clasificación:
1.0

The gas was on E when I picked up the truck but I was charged $50 for gas.

Detric H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenia L. 
No se han enviado comentarios para esta ubicación.

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