Customer Reviews for Evergreen Gas Station
(U-Haul Neighborhood Dealer)

291 reviews

6819 Loch Raven Blvd   Towson, MD 21286

(443) 470-8252

Office Hours

  • Mon-Sun: 8 am–7 pm

Services at this Location:

Contact Us

(443) 470-8252

6819 Loch Raven Blvd
Towson, MD 21286

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I do not have any at the moment.

Adewale Olaleye 
Rating:
3.0

Customer did not leave a comment.

Felipe Rivera 
Rating:
5.0

Nothing the guy was friendly and polite and worked with me to explain what I needed to do

Matthew Kitt 
Rating:
1.0

They would not honor a U-Haul discount code purchased from the U-Haul website.

steve joyner 
Rating:
1.0

Customer did not leave a comment.

Kevin Keith 
Rating:
3.0

Customer did not leave a comment.

Penelope Logue 
Rating:
5.0

Great service

saleh ahmed 
Rating:
3.0

We spent 30 minutes. It was bad, because we had a trouble with a truck 1)got the locker truck , then 2) truck without fuel 3) finally-it was a different truck than the one indicated in the sms. But we moved. Thanks

Kseniia Krylova 
Rating:
4.0

Overall it was a seamless transaction.

tiffany fliggins 
Rating:
3.0

Customer did not leave a comment.

Tiffany Holland 
Rating:
5.0

Customer did not leave a comment.

Tina Karavedas 
Rating:
2.0

Don't make me wait to get the vehicle. I have been to this store several times and every time the person who can deal with rental trucks is not around or available even though I have rented for a specific time. So I end up waiting for 15 minutes then another 5 minutes to finish. Also the app for photoing my Driver's license never works. There is some weird thing with the ignition where it locks out the key until you jiggle the steering wheel. no one told me this. I had to call your emergency service. What a pain. Even they did not understand it but they asked if the steering was locked and i moved the steering wheel and it locked and open the place for the key to go. Weird and a pain.

Eric Johnson 
Rating:
1.0

They did not have the equipment necessary like promised and it caused confusion and delayed me

Joseph Pace 
Rating:
5.0

Receptionist could've been a Lil more helpful and not so mean

Darrick Purnell 
Rating:
1.0

This location is a scam. The truck was dirty, and had no gas in it. Then they charged me for not leaving enough gas. When I complained they told me to call customer seevice ans walked away. Outright fraudulent.

Sean Palo 
Rating:
5.0

Customer did not leave a comment.

Frank Florentino 
Rating:
2.0

Have the vehicle serviced. Be clear on the charge of the service.

MICHELE COOK 
Rating:
2.0

Just no

Paul White 
Rating:
1.0

unprofessional

George Gray 
Rating:
4.0

Keep up the good work.

Vanessa Johnson 
Rating:
5.0

Great rental.

Daniel Mesa 
Rating:
4.0

Very easy. Very appreciative that when another’s plans changed my truck availability you called with a solution. Wish I hadn’t had to replace gas myself. I know that’s how rental cars go but driving that 26 ‘ thing around gas pumps seems like prime chance for accidents. Really couldn’t afford $35 service fee so braved the pump but almost sideswiped the railing with the back end. I didn’t but could see how in that tight a space it could happen. Would have preferred to get to choose pay $2 per mile or something similar and not have to fill up OR the 1.29 or whatever per mile and have to refill.

Stephanie Hemm 
Rating:
3.0

The interior was covered with mud and that really wasn't a problem but I don't want to be blamed for it. The online remote pick up took us over an hour. Scanner would not work, wouldn't accept photo of license. Very frustrating.

Diane Smith 
Rating:
1.0

I reserved a U-Haul Friday and Saturday, On Saturday I was overcharged by $289 when I should have been charged $75. I always use this company but after this I will never use them again or recommend anyone I was told I drive 156 miles when I only drove the same miles Friday when I reserved for the day prior.

Kabrina Johnson 
Rating:
5.0

Very fast and friendly service

saleh ahmed 
Rating:
3.0

I was charged upfront and I wasn’t aware. I didn’t wanted coverage. I realized I was charged for coverage

Neykiela Blyden 
Rating:
4.0

Customer did not leave a comment.

Shawntier Jones 
Rating:
1.0

The didn’t even have gas in it, it was 1/4 tank that’s crazy, and they didn’t clean off the snow on it

Harold Jenkins 
Rating:
5.0

Customer did not leave a comment.

Michael Cook 
Rating:
1.0

Overcrowded and difficult to maneuver trucks in limited yard space with outside cars lining up at gas pumps. Extremely frustrating and quite unsafe. Staff inside was told of chaos outside but did not come out to deal with it and essentially ignored the complaint. I have been a long-time U-Haul customer and will remain loyal but this was the worst accommodation experience I have ever had.

ralph siegel 
Rating:
5.0

Customer did not leave a comment.

Jerell Franklin 
Rating:
3.0

glad to have dropoff options close to final destination. dropoff was quick and simple.

Martin Mraz 
Rating:
5.0

Customer did not leave a comment.

James Carey 
Rating:
4.0

Customer did not leave a comment.

Madison Baker 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hutton 
Rating:
5.0

Customer did not leave a comment.

Deborah Trusty 
Rating:
5.0

Awesome service

Ahsan Chohan 
Rating:
1.0

When I arrived to pick up the truck at the location, that app upload the photo from my phone did not work. and the person behind the counter could not deal with the rental. I could not understand his accent so it was hard for me to understand what was going on. He then wrote down that someone from Uhaul would be coming in 2 minutes. 5 minutes passed and no one showed up. 15 minutes later someone called him, he gave me his phone, and I gave the person on the phone enough info for him to allow the rental. This all delayed me getting the truck and I was on a tight schedule to use the truck to get rental equipment and pick up an employee. All in all a bit of a hassle and delay. Equipment was fine and in good condition.

Eric Johnson 
Rating:
5.0

We will be back again

Saleh Ahmed 
Rating:
4.0

Customer did not leave a comment.

Marcelene Morrisey 
Rating:
3.0

Customer did not leave a comment.

Tegan Best 
Rating:
5.0

Customer did not leave a comment.

Thomas LA 
Rating:
5.0

Very quick in n out

Saleh Ahmed 
Rating:
5.0

Customer did not leave a comment.

William Gerichs 
Rating:
5.0

Customer did not leave a comment.

Angela Brown-Burgess 
Rating:
5.0

Customer did not leave a comment.

Tyrone Lacy 
Rating:
4.0

Customer did not leave a comment.

Benjamin Stewart 
Rating:
5.0

Very quick in n out

bernard holman sr 
Rating:
2.0

No they stole and mislead me

Catherine Powers 
Rating:
3.0

Customer did not leave a comment.

Desmond Brown 
Rating:
5.0

I did the mobile app to pick up the truck it was a breeze, then did the counter to return the truck and it went fast and easy, the guy at the counter was so efficient and very nice.

Jacqueline Tela 
Rating:
3.0

Customer did not leave a comment.

Brenadette Alston Andrews 
Rating:
5.0

Nice Place!! Close to my house too!!

Harold Pringle 
Rating:
4.0

Customer did not leave a comment.

Alexus Ricks 
Rating:
5.0

perfect experience !

Cameron Anderson 
Rating:
5.0

Maybe Provide drop off instructions for someone who does not want to use the uhaul app

Naga Vamsi Rayaprolu 
Rating:
5.0

Customer did not leave a comment.

RICKY HENDERSON 
Rating:
2.0

Customer did not leave a comment.

Munirat Kaffo 
Rating:
5.0

Customer did not leave a comment.

Tanadra Henson 
Rating:
1.0

I was not given any information when I picked up the truck about bringing it back late. I was less than an hour late bringing the truck back and my rental was apparently extended for another day. When I returned home I realized the truck still had an active reservation so I called uhaul. The representative that I spoke to informed me the truck rental was extended at 11am and I didn't even have to return it until 1pm and she didn't understand why it was extended? She told me she called the gas station and spoke to the manager and the rental would be returned. I checked back in an hour and it was still active. I drove back to the station to see what was going on and explain what uhaul had told me. The attendant at Evergreen gas station told me that uhaul lied to me and they have NO way of doing anything with extending the rental on their end. He would not return it on his IPad! I would up being charged for 2 DAYS and having to pay over $200!!!! I feel like this is something that needs to be verbally communicated with the customer when the keys are handed over!! This was a horrible experience for me on the weekend of a move that is stressful as is!!

Elizabeth Lockner 
Rating:
5.0

Customer did not leave a comment.

kevin farrell 
Rating:
2.0

Blankets and furniture which I reserved in advance and paid in advance were not there when I arrived to pick up the truck, necessitating me to buy these items for $150 at Home Depot. Overall experience in renting with UHaul was very poor and I will not do it again.

Jack Nelson 
Rating:
1.0

First off the passenger side mirror was broken, Every time i hit a bump ofr the wind blew to hard it would move. Second it was pretty expensive for an in town move. It maybe better for an out of state move but i am not sure i would give it a chance.

Rebecca Rittenhouse 
Rating:
5.0

Great service

Saleh Ahmed 
Rating:
3.0

The truck had a plate missing in the bed of the truck. Upon return, I notified the clerk and he stated that they knew about the hole. FIx it! Dont rent a truck that is not ready.

David Plaudis 
Rating:
2.0

Customer did not leave a comment.

Mary Brashears Reed 
Rating:
1.0

The van I initially rented was not available. However there were three vans on the lot. I asked the cashier what did he have a available and wind up with a 10ft. ok. The link and the key was for a different truck. I can't verify the truck because the information doesn't match. I go back inside to the attendant. He says I changed your vehicle. I tell him to send me a new link so I can verify the vehicle before I leave. He says don't worry about it. I have it here on the tablet. He and I go back and forth because on uncomfortable that I can't verify anything about the vehicle he switched me to. He says don't worry about it we'll verify it when you return it. I waspressed for time with no other options so I took the truck. However I was not comfortable with thus transaction at all. I rent uhaul vehicles often and I've never encountered such foolishness. I would not recommend this location. And both trucks were filthy.

BRIDGITTE DAVIS 
Rating:
1.0

Don’t overcharge the customer… I only drove a total of 7 miles between the rental pick up point, the storage facility and my home (then back to the pick up/drop off). All three are within the same township. The distances between all three points only adds up to 7 miles. This is easily provable. The receipt from U-Haul stated I drove 24 miles, overcharging me more than $20 beyond what it should have been. They claimed the odometer reading began 17 miles earlier than what it actually was. The fact is I took pictures of the odometer the time before I left the pick up location which confirms this. The time signature of the photo also confirms the time I picked up the truck. They took pictures of my ID which also should have a time signature aligning to the time, further proving my contention. The fact is, the beginning odometer reading they claimed on the receipt is false and thus adds up to being fraud….as a result my credit card was overcharged. So may I suggest that everyone take a picture of the odometer reading so as not to be overcharged….

Joseph Zucker 
Rating:
5.0

The truck ran great and VERY clean the gentleman that gave it to me was very polite and helpful. I will use them again and I do recommend them highly

Brian Miller 
Rating:
1.0

They were very rude and unprofessional I would not suggest this location to anyone

Younice Gray 
Rating:
5.0

Everything was beautiful

Mark Holmes 
Rating:
3.0

Stop sending one fee then charge extra at pickup

stephanie harris 
Rating:
2.0

Customer did not leave a comment.

Kyree Ikner 
Rating:
3.0

Slow

Calvin Shivers 
Rating:
5.0

Had problems with the Mobil check in & had to get help from the person inside. He was wonderful but the Mobil app sucked.

David Jimentel 
Rating:
5.0

I have no complaints everything was easy and ok

Dewayne White 
Rating:
1.0

The fuel level was very low. The agent gave me $11.20 as fuel credit to fill that amount of fuel first; very weird system. Previously, I drove uhaul and got in full tank condition, and gave it back in full tank condition. However, this time after filling $11.20 fuel, the fuel level was around 25%. I drove for 23 miles, and I had to fill 4 more gallons as the fuel indicator was not moving with 1 gal or so fueling. It was hell of an experience.

Md Shariful Islam 
Rating:
1.0

This is a poor uhaul location with very rude staff. The deposit was more expensive here than at a traditional uhaul location. This is the location to avoid.

Roni Boulware 
Rating:
1.0

Customer did not leave a comment.

Christopher Trammel 
Rating:
5.0

They said to rent the truck it would be 29.99 plus insurance, equipment, and anything over 80 miles… I drove it at max 15 miles and that’s from going back and forth to storage which is literally across the street … I paid 148$

James Cheatham 
Rating:
4.0

Very friendly staff ! Easy process.

Kerry Roberts 
Rating:
5.0

I was charged double of what I was quoted for my u-haul

Joniqua Mcadory 
Rating:
5.0

Customer did not leave a comment.

David Rozjabek 
Rating:
5.0

Fast services

Saleh Ahmed 
Rating:
4.0

The U-haul rep was not readily available. I had to wait ten minutes for him to arrive.

Tierra Lisbon 
Rating:
4.0

Customer did not leave a comment.

Tim McMahon 
Rating:
4.0

No comment .

Derek Barber 
Rating:
1.0

I am very disappointed with U Haul. The engine would not start on the first truck I received. I had to get a different truck which was an inconvience. The second truck was extremely dirty and sticky. Also the air conditioning did not work in the truck at all. We spent our entire trip in 90 degree weather with not air. I’m am very disappointed and will not be using this company again.

Caitlin Davidson 
Rating:
5.0

Customer did not leave a comment.

Mollie Preis 
Rating:
4.0

Customer did not leave a comment.

Nikki Shoemaker 
Rating:
3.0

See comments above. Applies to the whole experience.

Dror Oppenheimer 
Rating:
1.0

I expected it to be a lot less that than the final charge

Margaret Schlossberg 
Rating:
1.0

Be consistent. The merchant was rude. The price for insurance was different than what I signed up for. I paid for 200 miles but used only 184. He told me to work that out online. Get rid of this location. It is convenient to my home and that makes for a great pickup and dropoff, but I will never go there again. I will also NOT recommend Uhaul to anyone!!

Delois Maxwell 
Rating:
2.0

I would have liked to know well in advance that I should check in the vehicle myself or be charged a convenience fee. I literally went back to the site to go check the truck in after I received the text about checking in the truck. Had I been aware of the process at the beginning, I would have planned for that and been better prepared.

Jeffrey Galusky 
Rating:
5.0

Customer did not leave a comment.

Dana Kresslein 
Rating:
2.0

It’s a dirty busy gas station, you are prioritized behind gas station customers.

JASON LAQUATRA 
Rating:
3.0

Customer did not leave a comment.

JOHN WILLIAMS 
Rating:
5.0

Excellent customer service!

don carter 
Rating:
3.0

The attendant attitude was not the best I shouldn't complain to much it was a gas station.

MCGREGORY PARKER 
Rating:
3.0

Once again no spoke was trying to ask where to leave keys but they just tapped on the tray for me to leave them in the service window

Bianca Whittington 
No reviews have been submitted for this location.

Additional Services at this Location

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