It would be helpful to let renters know in advance the address of the return lot. It was only after arrival at the return location that: 1) I was told the return location was on the street behind the return address and 2) don't bother pulling into the gas stations because the 26' truck was one foot taller than the roof over the gas pumps. This required me to back the truck out of the gas station, onto Loch Raven Blvd which has 6 lanes of traffic, so as to avoid a collision which could happen going forward, to prevent the top 1 foot of the truck box from impacting the roof over the gas pumps. There was insufficient space to simply drive forward around the covered gas pump area.
James T
Customer Reviews for Evergreen Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was disorganized. Any efficiencies gained during the virtual checkout and app usage as lost when you go to pickup the keys. The vehicle was filthy- salt and dirt throughout the cab- trash and debris left inside the door. The clerk had the audacity to ask if I cleaned the vehicle when it was returned. I replied that ot was returned in the condition I accepted it in
Skott ZThe guy was rude. It felt like he didn’t even want to help me and it took him a while to attend to me.
Chukwuma AEverything perfectly maintained and really good customer service.
Mukti BVery efficient process
Joseph CThe equipment needs to be better mechanically maintained and the location needs to be required to answer their phone. You can never get this U-Haul location to answer their phone number so if you have a problem......OH WELL 😭
Cynthia HGreat customer service
Kim HPoor customer service. I was. charged for insurance when I declined the insurance. I also dropped the truck off and they charged me more time than I used.
CLARINDA BI do not have any at the moment.
Adewale ONothing the guy was friendly and polite and worked with me to explain what I needed to do
Matthew KThey would not honor a U-Haul discount code purchased from the U-Haul website.
steve jGreat service
saleh aWe spent 30 minutes. It was bad, because we had a trouble with a truck 1)got the locker truck , then 2) truck without fuel 3) finally-it was a different truck than the one indicated in the sms. But we moved. Thanks
Kseniia KOverall it was a seamless transaction.
tiffany fDon't make me wait to get the vehicle. I have been to this store several times and every time the person who can deal with rental trucks is not around or available even though I have rented for a specific time. So I end up waiting for 15 minutes then another 5 minutes to finish. Also the app for photoing my Driver's license never works. There is some weird thing with the ignition where it locks out the key until you jiggle the steering wheel. no one told me this. I had to call your emergency service. What a pain. Even they did not understand it but they asked if the steering was locked and i moved the steering wheel and it locked and open the place for the key to go. Weird and a pain.
Eric JThey did not have the equipment necessary like promised and it caused confusion and delayed me
Joseph PReceptionist could've been a Lil more helpful and not so mean
Darrick PThis location is a scam. The truck was dirty, and had no gas in it. Then they charged me for not leaving enough gas. When I complained they told me to call customer seevice ans walked away. Outright fraudulent.
Sean PHave the vehicle serviced. Be clear on the charge of the service.
MICHELE CJust no
Paul Wunprofessional
George GKeep up the good work.
Vanessa JGreat rental.
Daniel MVery easy. Very appreciative that when another’s plans changed my truck availability you called with a solution. Wish I hadn’t had to replace gas myself. I know that’s how rental cars go but driving that 26 ‘ thing around gas pumps seems like prime chance for accidents. Really couldn’t afford $35 service fee so braved the pump but almost sideswiped the railing with the back end. I didn’t but could see how in that tight a space it could happen. Would have preferred to get to choose pay $2 per mile or something similar and not have to fill up OR the 1.29 or whatever per mile and have to refill.
Stephanie HThe interior was covered with mud and that really wasn't a problem but I don't want to be blamed for it. The online remote pick up took us over an hour. Scanner would not work, wouldn't accept photo of license. Very frustrating.
Diane SI reserved a U-Haul Friday and Saturday, On Saturday I was overcharged by $289 when I should have been charged $75. I always use this company but after this I will never use them again or recommend anyone I was told I drive 156 miles when I only drove the same miles Friday when I reserved for the day prior.
Kabrina JVery fast and friendly service
saleh aI was charged upfront and I wasn’t aware. I didn’t wanted coverage. I realized I was charged for coverage
Neykiela BThe didn’t even have gas in it, it was 1/4 tank that’s crazy, and they didn’t clean off the snow on it
Harold JOvercrowded and difficult to maneuver trucks in limited yard space with outside cars lining up at gas pumps. Extremely frustrating and quite unsafe. Staff inside was told of chaos outside but did not come out to deal with it and essentially ignored the complaint. I have been a long-time U-Haul customer and will remain loyal but this was the worst accommodation experience I have ever had.
ralph sglad to have dropoff options close to final destination. dropoff was quick and simple.
Martin MAwesome service
Ahsan CWhen I arrived to pick up the truck at the location, that app upload the photo from my phone did not work. and the person behind the counter could not deal with the rental. I could not understand his accent so it was hard for me to understand what was going on. He then wrote down that someone from Uhaul would be coming in 2 minutes. 5 minutes passed and no one showed up. 15 minutes later someone called him, he gave me his phone, and I gave the person on the phone enough info for him to allow the rental. This all delayed me getting the truck and I was on a tight schedule to use the truck to get rental equipment and pick up an employee. All in all a bit of a hassle and delay. Equipment was fine and in good condition.
Eric JWe will be back again
Saleh AVery quick in n out
Saleh AVery quick in n out
bernard hNo they stole and mislead me
Catherine PI did the mobile app to pick up the truck it was a breeze, then did the counter to return the truck and it went fast and easy, the guy at the counter was so efficient and very nice.
Jacqueline TNice Place!! Close to my house too!!
Harold Pperfect experience !
Cameron AMaybe Provide drop off instructions for someone who does not want to use the uhaul app
Naga VI was not given any information when I picked up the truck about bringing it back late. I was less than an hour late bringing the truck back and my rental was apparently extended for another day. When I returned home I realized the truck still had an active reservation so I called uhaul. The representative that I spoke to informed me the truck rental was extended at 11am and I didn't even have to return it until 1pm and she didn't understand why it was extended? She told me she called the gas station and spoke to the manager and the rental would be returned. I checked back in an hour and it was still active. I drove back to the station to see what was going on and explain what uhaul had told me. The attendant at Evergreen gas station told me that uhaul lied to me and they have NO way of doing anything with extending the rental on their end. He would not return it on his IPad! I would up being charged for 2 DAYS and having to pay over $200!!!! I feel like this is something that needs to be verbally communicated with the customer when the keys are handed over!! This was a horrible experience for me on the weekend of a move that is stressful as is!!
Elizabeth LBlankets and furniture which I reserved in advance and paid in advance were not there when I arrived to pick up the truck, necessitating me to buy these items for $150 at Home Depot. Overall experience in renting with UHaul was very poor and I will not do it again.
Jack NFirst off the passenger side mirror was broken, Every time i hit a bump ofr the wind blew to hard it would move. Second it was pretty expensive for an in town move. It maybe better for an out of state move but i am not sure i would give it a chance.
Rebecca RGreat service
Saleh AThe truck had a plate missing in the bed of the truck. Upon return, I notified the clerk and he stated that they knew about the hole. FIx it! Dont rent a truck that is not ready.
David PThe van I initially rented was not available. However there were three vans on the lot. I asked the cashier what did he have a available and wind up with a 10ft. ok. The link and the key was for a different truck. I can't verify the truck because the information doesn't match. I go back inside to the attendant. He says I changed your vehicle. I tell him to send me a new link so I can verify the vehicle before I leave. He says don't worry about it. I have it here on the tablet. He and I go back and forth because on uncomfortable that I can't verify anything about the vehicle he switched me to. He says don't worry about it we'll verify it when you return it. I waspressed for time with no other options so I took the truck. However I was not comfortable with thus transaction at all. I rent uhaul vehicles often and I've never encountered such foolishness. I would not recommend this location. And both trucks were filthy.
BRIDGITTE DDon’t overcharge the customer… I only drove a total of 7 miles between the rental pick up point, the storage facility and my home (then back to the pick up/drop off). All three are within the same township. The distances between all three points only adds up to 7 miles. This is easily provable. The receipt from U-Haul stated I drove 24 miles, overcharging me more than $20 beyond what it should have been. They claimed the odometer reading began 17 miles earlier than what it actually was. The fact is I took pictures of the odometer the time before I left the pick up location which confirms this. The time signature of the photo also confirms the time I picked up the truck. They took pictures of my ID which also should have a time signature aligning to the time, further proving my contention. The fact is, the beginning odometer reading they claimed on the receipt is false and thus adds up to being fraud….as a result my credit card was overcharged. So may I suggest that everyone take a picture of the odometer reading so as not to be overcharged….
Joseph ZThe truck ran great and VERY clean the gentleman that gave it to me was very polite and helpful. I will use them again and I do recommend them highly
Brian MThey were very rude and unprofessional I would not suggest this location to anyone
Younice GEverything was beautiful
Mark HStop sending one fee then charge extra at pickup
stephanie hSlow
Calvin SHad problems with the Mobil check in & had to get help from the person inside. He was wonderful but the Mobil app sucked.
David JI have no complaints everything was easy and ok
Dewayne WThe fuel level was very low. The agent gave me $11.20 as fuel credit to fill that amount of fuel first; very weird system. Previously, I drove uhaul and got in full tank condition, and gave it back in full tank condition. However, this time after filling $11.20 fuel, the fuel level was around 25%. I drove for 23 miles, and I had to fill 4 more gallons as the fuel indicator was not moving with 1 gal or so fueling. It was hell of an experience.
Md SThis is a poor uhaul location with very rude staff. The deposit was more expensive here than at a traditional uhaul location. This is the location to avoid.
Roni BThey said to rent the truck it would be 29.99 plus insurance, equipment, and anything over 80 miles… I drove it at max 15 miles and that’s from going back and forth to storage which is literally across the street … I paid 148$
James CVery friendly staff ! Easy process.
Kerry RI was charged double of what I was quoted for my u-haul
Joniqua MFast services
Saleh AThe U-haul rep was not readily available. I had to wait ten minutes for him to arrive.
Tierra LNo comment .
Derek BI am very disappointed with U Haul. The engine would not start on the first truck I received. I had to get a different truck which was an inconvience. The second truck was extremely dirty and sticky. Also the air conditioning did not work in the truck at all. We spent our entire trip in 90 degree weather with not air. I’m am very disappointed and will not be using this company again.
Caitlin D