Comentarios de los clientes para Erics Rentals

Improve Communication

Location did not open at 8 as advertised. Owner did not know how to use the U Haul system, so I had to wait until his employees came to work at 8:30. They did not offer to walk around truck, help load the appliance dolly I rented, or offer any other supplies. When returning truck to same location, they were rude and acted as if I was bothering them because they had to put down their cell phone and work. I will rent a U Haul truck again if needed, but will definitely not rent from this location again.

The process was nicely streamlined. I checked in, a person verified the mileage and condition of the truck, and we were on our way. Nice! Both employees were not wearing masks. Makes one a bit uncomfortable, but I did have a mask on.

I really like using uhaul but this past experience was horrible when I got my van it was dirty and the van was pretty banged up. When I got in it and started to drive the transmission had a slip in it. The furniture pads I ordered were not in there so I had to drive to Jackson to get them and it took me way out of my way.So over all this was a poor experience for me.

Nice truck , easy pick up location

Fast and great service. 10/10 would recommend.

Overcharged for gas and mileage. Alignment and brakes on truck needed attention. Charged for safe move feature without being asked if wanted it.

Clean the windshield.

I did not authorized anyone to get a Uhaul in my name. It was too easy for them to rent a Uhaul without verification.

Overpaid per mile. I was supposed to pay .69/mile, instead was charged .99/mile. Staff wasn't friendly. Reduced hours, but wasn't notified until I picked up. Had to wait over an hour. Overall, not a good experience.

We changed from our original drop off location to this closer (to our home) location at the last minute and the transaction went very smooth!

Nothing. Excellent service

Dropped truck of with the same amount of gas when we picked up the truck. We were charged extra for gas. The gentleman who check the truck in has no customer service skills at all.

Nothing

Jucky business without any clear parking, uhaul forced me to drop here adding extra miles to my trip that were unnecessary, and the big kick in the pants. Was stuck with some "cleaning fee" in order to milk me for more money. The truck was same condition as when i picked it up. So beware when renting you will be stuck with extra fees and uhaul will not investigate and will not return your messages, you will be screwed out of your money with no ability to refute charges.

When I reserved the truck, I was made to believe the truck was going to be at Northgate Storage location in Jackson, TN. only to find out it was not. Instead, i had to drive another 20 miles or so to another location. Then, the next horrible experience was the verification process which took another 35 minutes or so. Overall, it was a bad experience. Management at Northgate Storage, Jackson, TN tried to assist which we greatly appreciated but there was only so much he could do. RECOMMEND you improve your customer service process as well as your verification procedure.

I was charged a $25 cleaning fee.When i picked this truck up it had not been cleaned because it had just came in.I swept this truck out before returning.This is 2nd time this location has came up with bogus charges.i will never use this service again and will recommend people to steer clear of u haul and erics rentals

Maybe a cleaner desk/ reception area

Staff very helpful and knowledgeable of information needed and about rental procedure.

I was billed $107 but my contract said my charge would be $94

Be more knowledgeable about storage. We had a lot of questions that couldn't really be answered and as a result we weren't able to use our month of free storage. Cost us an extra $100. Great service though. Friendly and helpful.

He needs to clean his place up. It's really junked up.

Terrible experience.

Fulfilled our needs.

I think $30 to rent a bent wheel, very old furniture mover is a bit much. All trucks should have a dolly as standard equipment.

Longer hours on the weekend perhaps. Why does it cost more to drop off at a different location?

Fast n easy drop off

I talked with Eric's and Nashville, with scheduling done through both places. The time was Saturday to Monday because they were closed on Sunday. I could have returned it Sunday. Nashville sent me texts with one price from Saturday to Monday, but Eric's changed it saying it had to be a 2 day rental, basically doubling the price. I was scheduling the day before, but made a change the day of the move. I needed to do the move so accepted his decision, even though I didn't understand the price change.

Did not receive a contract. Was 1 hour and thirty min late getting the truck back and was charged for another whole day. Was charged twice for a dolly tha I told the rep I did not need. Had a horrible experience. Will not go to that store ever again.

its a little dirty there but it is Tennessee.....and he is a nice man.

Find a new location. The guy was rude and hateful. He even told me he didn't care if I never rented anything or if no one ever rented from them. I have used uhaul multiple times but if this is the service I can expect then I will use a different rental company.

Charge the price you quote.

The man was very mean.

Make sure the customer is notified if the truck is not available, unlike I was.

Everything was great!!!!

The pickup location was weird, but this is not my complaint. My complaint is that I got a “receipt “ from UHAUL that did not show the money received. Only zeroes. The whole point of a receipt is to show amounts of money and goods/services exchanged, right? I need a receipt to get reimbursement from my employer.

Terrible. Don't use this store!!

Dropped off after hours. Convenient location, ...no issues.

The guy was not nice. It was a maze to get in the lot. He did not give us an adapter for the lights or even come out to make sure we were hooked up right.

Just make sure they know where to pull out or back out and offer ground guidance if needed.

Have truck available as ordered. Air conditioner working as well as shocks

I guess I'm looking to compare the to the Ohio one to this one.... it needs a face lift....there miles apart.

Great customer service they'll even park your trailer for you if you can't back up with a smile !!! That's a plus for me because I'm a forward driver only ...lol

Very quick and accurate

I would recommend and re use because of my loyalty to local business. Eric's computer was giving him issues and it took 45 minutes to rent a trailer that I had already reserved and paid for. I also didn't get the floor dolly that I reserved and paid for.

There was nothing to improve...excellent service and equiptment

He went over to help us.great guy.

Truck was absolute junk. Drove wonky, smelled like burning oil when you stopped, it had a miss, and the inside smelled terrible. Armrests broken. I was concerned it was going to die every time I would stop. Idled terrible. Inside of box was full of dirt and mud. The box leaked. The whole point was to keep my furniture clean and dry. Shouldn't have wasted the money. I'll never use uhaul again.

The staff at Eric's Rentals was friendly and courteous. Got me hooked up and on my way in no time. A very pleasant rental experience.