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Jarrett M
Customer Reviews for Epic Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady who helped us was so pleasant and made the experience easy. Our truck was clean and we had No issues.
Sondra NCat was awesome. Perfect experience
Brian SThe staff on all occasions has been great. However, the truck rental itself was less than. The seal for the window and door fell off while I was driving & I ended up having to hold it in my lap for the duration of the rental. The lock provided to secure the trailer also did not work.
Melissa SAll customer service was great from the start of this transaction. Vincent, Adrain I hope I got her name right. It was when I picked up the truck. Everyone was great!
MARITZA CThe lady at the front desk was very helpful
Luke CSonya has excellent customer service. It quick fast and easy! Will definitely be back at this location because of the great customer service experience that Sonya has given us! Thanks again!
Jasmine CI was overcharged and I also turned in the truck with more gas than it had when I grabbed it. I didn’t get credit for it.
RICARDO ABy far best customer service, and pleasure to work with.
Brian BIt took us 30 minutes to get a truck.
Misato Kthank you!!
NICK ZService was excellent!
Jonathan CThe customer service is very good and the associate working at that day she’s so professional
Tamrat DCustomer experience was great with the associate. She was very kind and funny. I would recommend this location. I was supposed to have a 15’ truck and they got me into a 17’ at no price change. Thank you for great service and an easy seamless experience
Andrew AThey added a charge to my bill for coverage. I removed all that when I set up the service but they snuck it in there. So now I’m being charged $15 for something I didn’t want or need.
Andrew JMy reservation was changed about 8 hours before pick up to a different location. After endings the call, I was sent a different location via text. Called back again, agreed on the new location, and was told a different location AGAIN before ending the call. Called back again and was give a different location again. Keep in mind EVERY time, I was told this was the only location with any trucks available. I specifically asked, each phone call and was told this. The location EPIC STORAGE was great though! Staff was friendly and truck was clean.
Aaron BAngela and Kat were outstanding. Very friendly and professional.
James FCAT at the front desk was amazing! Extremely friendly and helpful. Thanks Cat for your hard work and thorough instruction!
Khalin MGreat experience
Evangeline PThe rental suppose to be 20 per day I ended up paying 62 dollars why the miles were so closed I need a reimbursement
Efrain TThe check in lady had phenomenal service! She helped us out in getting a rental and it only took 3 minutes! Everything was straightforward. The only thing I would improve is the logistics behind each location and their hours because we scheduled our pick up time @ 12:45 and would’ve had to wait until 2 for our appointment due to the location being closed at that time.
Tristan SOverall very satisfied, can’t think of anything.
CATHERINE Dnothing comes to mind. The young lady behind the counter was extraordinarily cheerful. I do not use that term loosely. Exceptional customer service and efficient.
Jeffrey GStaff very welcoming, polite and professional. It’s always dope interacting with owners, employees whoever they were they weren’t robots or grumpy. Like finally
TYSHANA GCostumer is very friendly and adjusted all my request with no problem.. delivery and pick up was according to schedule. I will highly recommend UHAUL to a friends and family
Al RUpon returning the vehicle after a 22 round trip with truck fuel efficiency of 10 miles per gallon and having put over 2 gallons back Uhaul charged me for 6 gallons of gas. Uhaul said I didn’t return the truck with the same amount of gas. Mind you I drove 22 miles and the truck has a 10 miles per gallon efficiency. To translate to everyone they robbed me of money I didn’t owe them! These morons can’t even do simply math when they commit fraud by overcharging people. I called Epic storage they told they couldn’t help me, I called Uhaul themselves and still have not heard back. I am going to dispute the entire transaction with my credit card if I don’t hear back by Friday February 3. Dishonest thieves.
Flavio AChanged location of pick up 2 times each time getting farther from original. Original truck was not available had to get bigger. Truck was dirty when I picked up. Inside was ok outside dirty and box dirty. Other than that truck worked good and drop off was easy. People at the location were nice and helpful
Frank HEpic Storage rocks!
Chase HMake sure you do whatever is needed to maintain the two staff on duty today. Excellent customer service!
Allan CThe check in process was good. However, I was not happy with the check out process. I had rented a 17ft truck and I needed to extend because my equipment wasn’t able to be picked up the day it was scheduled. This meant I needed to keep the truck for an additional day in order for the company to come to my home to get the equipment. I locked the truck to secure the equipment in it. Upon arrival, we didn’t have a key to open the truck so they could get their equipment. I called the Epic Storage to get a key and they said they had it but the rental company would not wait or come back after I got the key. I had to keep the truck another day because I needed to take the equipment back myself on Monday. On Monday, I went to get the key and they couldn’t find it. I was sent to a U-Haul Center to get the lock off and there they gave me a key and I was finally able to return my equipment and then return the truck. This meant I had to keep the truck another day and I was charged for three days. This was a huge inconvenience and I would like to be reimbursed for the days I had to keep the truck because I couldn’t get the truck open. I am waiting for a call from Area Manager Ron.
Opal WThe lady that helped had great customer service!! She was friendly, kind & very informative!!!
Patricia OAngie handled our reservation, what a sweetheart!! She did a fabulous job! Great attitude, energy, made a dreary day of moving fun!!!
Marla STodo con excelencia
Luis CNothing. Check in process was such a breeze and the guy who helped me was amazing! Great customer service and super friendly!
Joey CThe staff here is absolutely nice and friendly and made this move so much easier for us!
Genina SEveryone and the truck was awesome. Thank you
Andika LI had to go out of my way because they didn’t have a truck at the original location.
Courtney JI went to the location off Durango Rd and they didn't have what I needed BUT the associate got on the computer, found and reserve the equipment that I needed at the Epic Storage. It was the only one there...upon my arrival to pickup the truck, there was someone there who wanted it also. But because of the reservation that was put in from the Durango store gave me the rights to the truck! "Great customer service!"
Phillip LNothing
Don PInsurance charges were added to our bill that we declined. I called to get them removed and the girl said she reviewed it with my husband. My husband said the ONLY thing mentioned was the gas charge if he didn't fill it up. This is very deceptive to add charges to someone's bill without their consent. As of now, this has not been resolved. If not resolved by Monday, I will file a complaint with the BBB.
Terry KFor me personally, things went very well. Customer Service was great. Truck was clean and drove very well.
Clement JDido. Just keep up the Excellent work
Jesse PNo improvements needed... everything went well.
Steven BService Rep at check-in was super nice and pleasantly greeted me. I appreciate it!
Anthony PThe young lady who helped me was great and very nice and helpful. Only issue I had was photos of the vehicle was not current and from another location.
william hLas recepcionistas me atendieron muy bien Me gusta que hablan español Muy amables 💯 Todo bien y rápido Muchas gracias ! Es la segunda vez que uso esa locación
Maria PNothing, Customer Service was excellent at this location I will be back Thank You!
Ibis LThe representative was very helpful and knowledgeable. Thank you.
EMMANUEL NTotally satisfied with this facility and the staff: they are extremely helpful and supportive of me as a client.
Mitchell LReally well-managed. Thanks.
MITCHELL DClaudia was awesome.
GREGORY EThe price is not what they advertise as, it’s a scam to charge you way more
Jace PSo easy - took less than 5 minutes to pick up and drop off. Great service. I'll definitely use this location again.
DIANNE MQuick and easy.
GUSTAVO CNothing. The person on duty provided fantastic customer service.
DON GExcellent service. Thank you!
MICHELLENE KFriendly. Easy to rent process. Flexible.
Craig FStaff was so kind and helpful! Location was clean. Overall was a great experience. Thank you!
Jessamy STruck never got serviced and issued very dirty with what we found to need an alignment as it tracked tp the left and wheel was canted to right. Also.back up lights appeared not to work upon arrival.
Michael D