Great serviceMABEL R.
Customer Reviews for Empire Capital Group
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The equipment was great and I was even able to pick it up early. The lady at the front desk was a pleasure to work with, quick and easy, in-and-out. I was a little upset that I received the truck with exactly a half tank of gas and returned it with more than a half tank, but was still charged two gallons after the fact. Also, I was very upset that I was unaware of a late fee, and brought the truck in at 6:20p (just 20 minutes after closing) and was charged $20 for it. Had I known there was a late fee, I would've gotten there before 6pm. That is extremely frustrating to me and I'd live very much if that can be refunded. I will only use the direct U-HAUL locations from now on because of this.Joseph G.
El cliente no dejó un comentario.Edison G.
El cliente no dejó un comentario.esmeling B.
This location constantly overcharges its customers. I have used it now twice and both times there is an issue with my charges of my closing contract. I will not use this location again. And I want to speak to the manager regarding the charges that were added to my closing statement. GraciasJoanne G.
Online service was horrible 45 minutes in the cold waiting without any feedbackANDY C.
El cliente no dejó un comentario.miguel D.
The reservation started so misleading from the beginning. No one was there until after 50 minutes from opening time. The van was buried in snow, and filthy. Customer service over the phone was very pleasant. Had to file a complaint thats pending, the overall process for pickup and drop off was horrible and no manager on site as they said would be. Dont waste your time.Roberto R.
El cliente no dejó un comentario.Christopher V.
El cliente no dejó un comentario.Rony S.
There was no one in the office when I specifically selected to go to a counter pick up. Then I was charged $70 for a 30 minute use.Rhina C.
The clerk should be a bit accomodating ....Barry S.
El cliente no dejó un comentario.Frank R.
Can't always take good pictures of the vehicle due to space restrictions. I would have kept the van longer had I known the office was closed on Saturdays the man I spoke to said the location closed at 3. The checkout took much longer than I expected due to taking pics and getting an additional authorization that cut into my rental time. But overall the experience was good next time I would just use a location where I can checkout early in person.Malinda C.
Had some problems with returning vehicle to close out contract Site kept returning me to beginning, asking me to photograph the dashboard. I had to do it several times,it wouldn't let me continue.Jeffrey D.
The inside of the truck was very very dirty and messed up my furniture from the dirt and mess that was on the floor. It would be great if the trucks were cleaner in the backQaadira B.
El cliente no dejó un comentario.Cameron J.
El cliente no dejó un comentario.ONESIMO P.
El cliente no dejó un comentario.israel M.
The truck was absolutely filthy. There were 2 large pallets In the back which made it hard to fit things and move things around. There was also rice and plastic wrap in the back of the truck. I have photos if you need them.Alberto F.
Update pictures of damages on app ie. the truck had damage marked with the â€œxâ€ stickers that was not shown in the images of the vehicleNicholas M.
El cliente no dejó un comentario.William B.
Please make sure that requested equipment is inside the truck for a smooth pickup as well as making sure the trucks are clean. I had to sweep out debris which resembled paint/drywall. Also the dolly was missing. Otherwise fine.Keith R.
great in and outLisa S.
El cliente no dejó un comentario.Karla E.
El cliente no dejó un comentario.Monique Y.
excelente ubicaciónluis L.
They stole our moving blankets, overcharged us for gas and mileage, and added on an unnecessary cleaning fee. Both when we called and went in person we were told that there was nothing that they could do, we would have to speak to a manager, but were unable to tell us when a manager would be available. We will never use this location again.Carlos F.
That was so nice..............harunur R.
We reserved a truck and furniture dolly for 10am pick up, but waited for almost an hour there was still no body at the business. We had to call Uhaul and a client service staff woke up the business owner. At 11am the business owner still hadnt shown up, we had to leave for a prior appointment. We called the business around 11:30am to reschedule the pick up for the afternoon, after we came back we were told that they did not have any furniture dolly (which we reserved a week ago!). The owner gave us an old one of his own, but it was so rusty that we could barely push it... this move was really really painful.....Tao H.
El cliente no dejó un comentario.alexs F.
Representative Sam was extremely rude and disrespectful. While asking him questions he continue to hang up on me and state he was busy, to call back later. He is unprofessional. Also the truck was dirt in the back.Melinda O.
Great locationgarcia R.
Everything was ready to go when I arrived to pick up truck. Went smoothlydennis B.
El cliente no dejó un comentario.Stephanie P.
Great location i take the van every week for my businessgarcia R.
I like they have online services 24hrRUTH S.
good job. come back againgarcia R.
Attendant was lateJesus R.
El cliente no dejó un comentario.Christine K.
El cliente no dejó un comentario.N.April R.
Those truck are very cleangarcia R.
El cliente no dejó un comentario.stephan M.
El cliente no dejó un comentario.Eric C.
Good serviceruben G.
I regret using your service knowing that you overcharge the customers like it happen to me twice before but now you have gone to far over charging me again. I'm going to make a formal complaint to the BBB and the Department of Consumer Affairs about the abusive practices you have.Pedro E.
Have all the equipment in van l. Do notv cancel for a late pick up with in two hours.Brian J.
I found using the phone to rent a truck a very annoying experience.Donald W.
The dealer was horrible had to wait over hour for the truck to return and wait over hour again Terrible service and horrible customer serviceMichelle A.
El cliente no dejó un comentario.moayed A.
I was extremely disappointed as the dollys & cloths I ordered were not in the truck. This location was closed & I did not have the tools I needed.Jennifer O.
El cliente no dejó un comentario.Rakib K.
Service is great I would recommend all my friends and familyMICHELLE B.
You U-Haul app is horrible! I did the mobile check-in and while on the premises I couldn't complete my pick up or drop off via your app. I spent additional time with the vendor to complete my pick up which was fine but what's the point of your app?? Then when I went to return the van around 2pm I couldn't complete my drop off vis your app - I locked the van, dropped off the key into the key box and left frustrated that I didn't complete my drop off - ended up calling your customer service line and the agent told me to call the area manager and I did - left a voice message letting them know I dropped the van off. Called the vendor back up and asked if he could complete my drop off and I think he did. Point is - I dropped off the van ahead of my 3pm time. I hope to see no further charges than what I am expected to pay for the few miles I drove for. I returned the van with a complete tank of gas. Your app and it's service is terrible!CLAUDIO G.
Great locationruben G.
El cliente no dejó un comentario.Abdullah R.
Remind customers that trucks are not allowed on parkwaysOlivia J.
El cliente no dejó un comentario.moayed A.
All of the trucks had graffiti on them and were not clean on the outside.Jaime B.
very good job guyszahid U.
El cliente no dejó un comentario.Matthew W.
El cliente no dejó un comentario.caroline C.
Very good work there . I would recommend other peoplerafael G.
El cliente no dejó un comentario.michele G.
El cliente no dejó un comentario.Abu Sayeed C.
El cliente no dejó un comentario.md S.
Your customer service line is terrible ...I called Friday to make my reservation one way ..she did not do it properly which made me have to call multiple people most of whom did not know what they were doing ...overall not a great experienceAlexander S.
I was overcharged for 2 days and still have not been reimbursed for this error.HECTOR M.
El cliente no dejó un comentario.Sam B.
It was very convenient place to hire and found the sale rep. very cordial and efficient . The contract deal was all over within minutes without wastage of time. thankyou very much.nareshkumar B.
El cliente no dejó un comentario.Jenny B.
Making sure vehicle is truly clean. I found empty water bottles and cigarette box on the floor.George R.
My first time picking up in that location. My truck was there and ready to go. Customers service was no more than 5min excellent.Rafael A.
Fgreat serviceKarla R.
Your online system is horrible. Took 1 hr to get the key and made me late.John B.
Great customer service A++Jonathan I.
El cliente no dejó un comentario.Margaret R.
Staff at drop off very dismissive and rude.robert F.
They charge me extra for gas , although I have picture showing actual mileage and gas .DONALD G.
El cliente no dejó un comentario.Christian R.
Everything was perfect. Thank you for your business.raheem S.
A better antenna for the truck. We were lucky to get three radio stations. But really it was an overall excellent truck and service. It's no big deal.carol W.
I had reserved a handtruck a furniture dolly and padded sheets for my move. None of the above was provided with the 10' truck that I have reserved.. This was a major inconvenience as I was moving large furniture which ended up getting damaged as a result of not having the proper equipment.Michael B.
El cliente no dejó un comentario.daniel M.
Better parking for equipment/truckCarlos S.
El cliente no dejó un comentario.Carlos S.
El cliente no dejó un comentario.carlyn F.
nothing elseGilberto D.
The pick up process was messy, there was practically no reception for my iPhone, I tried to log in with my friend phone and no reception too I had to go almost a block away to get reception The license photo was very messy too The return princess was also messy They refuse to take the mileage and the gas level They insist that I will get that in few minutes I waited about 45 minutes and the answer was the same Unfortunately I left my iPhone in the job side and was alone, I couldn't get a picture I reputed to the person inside the office that That's not the way to close the folder I'm very upset, I will never ever return to that place, I would rather rent from someone else Very DÃ©dalo intend Still I don't know what's my final billSilvio C.
Review the vehicle properly and the person who checked the vehicle. Make sure person is not a lier. I return the van and put gas, show the document and proof that i put gas, still they charge me $8 extra for gas. Even though the lady says she's gonna refund that money but never happen that. Poor service. Not recommended to anyone this place. Graciasraju K.
Great customer service ??latoya C.
I took a star off only due to not having my 10 blankets on hand after a month wait of reservation, something they should've had in advanced but overall after 3 and a 1/2 hours of use and paying less what I anticipated, I am content.Luis B.
El cliente no dejó un comentario.Claudio M.
I was overcharged even though the representative was there when I returned the vehicle on the SAME DAY. I was billed for 3 days and have been trying to get a refund to no avail. the truck was dirty as well. Definitely would NEVER use this location again!!!JOANNE G.
El cliente no dejó un comentario.Marianela R.
Great servicesjoseph G.