Customer Reviews for Empire Capital Group
(U-Haul Neighborhood Dealer)

529 reviews

2453 Westchester Ave   Bronx, NY 10461

(929) 223-4742

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(929) 223-4742

2453 Westchester Ave
Bronx, NY 10461

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location was dirty. The host wasn’t helpful.

sasha answer 
Rating:
5.0

Great service! Would def recommend.

JANISE C GAMBLE 
Rating:
1.0

Van was not in good condition battery died on me and tire low

Avelino Yunen 
Rating:
1.0

Customer did not leave a comment.

VICTOR VALDEZ 
Rating:
3.0

Customer did not leave a comment.

Eloy Nunez 
Rating:
4.0

The guy was very good at the place. Excellent t customer service.

todd speciale 
Rating:
4.0

Cabin was dirty

raymond morel 
Rating:
5.0

Customer did not leave a comment.

Guillermo Catalan 
Rating:
5.0

Customer did not leave a comment.

Sarah C Leighton 
Rating:
5.0

Everything good , people excelente good attention 👌

Jose Galaviz 
Rating:
5.0

Make sure the van is cleaned and with no garbage before renting it to someone else

Rose Castillo 
Rating:
5.0

La parte para conectar el cargador del celular o otro dispositivo no estaba funcionando.

Juan Naut 
Rating:
4.0

Customer did not leave a comment.

MAMADOURAMADAN SOW 
Rating:
1.0

I returned the truck Saturday night, being that my phone was dead I could not close out the return. When I contacted the return location at 11:12am 7/24 today, the guy specified that he would do it for me. In return he closed out the transaction at 4:53pm and charged me $40 for an additional day, as well as $17 for a additional day of coverage. I called 8 times after receiving my email receipt and no one answered. I will be contacting them in the morning to request my refund total $60.55 that I was charged today.

Denaya Allums 
Rating:
5.0

Customer did not leave a comment.

Dylan Riley 
Rating:
5.0

Customer did not leave a comment.

stephen schmidt 
Rating:
2.0

Side view mirror cracked. Defective steering Food left in truck. Truck not well maintained

richard ramsey 
Rating:
5.0

Very quick and easy I like the service

adrian sinclair 
Rating:
3.0

make sure that the rentals are well maintained. the lights were hard to make work and the bottom panel were out of place.

nancy fernandez 
Rating:
5.0

Customer did not leave a comment.

Mario Maron 
Rating:
1.0

Customer did not leave a comment.

WANDER REINOSO 
Rating:
3.0

Customer did not leave a comment.

ALBERT DAVIS 
Rating:
1.0

Manager was extremely rude to me about parking my vehicle. Rather than explaining that nobody is allowed to park in the parking lot, the manager chose to berate me and threaten a fine. There are no postings in the lot that we can not park our vehicles. To make matters worse, I was forced to rent the truck another day and tame ubers due to a van backing me in. All I asked was for the van to be moved and I was met with harassment.

Chrishirly Paulino 
Rating:
5.0

Customer did not leave a comment.

Joanna Gonzales 
Rating:
4.0

The only thing was they charged $20 extra for extra time,I do not understand if I suppose to drop the cargo next day by 11:00 am,and I did it by 11:00 pm the same day I rent it.

KELVINR SR 
Rating:
4.0

No problems. New van in and out.

Jennifer Rivera 
Rating:
4.0

Customer did not leave a comment.

Jesenia Ayala 
Rating:
3.0

Customer did not leave a comment.

rosedno fernandez 
Rating:
3.0

I’m waiting for the receipt with the desglose of the change and I didn’t receive it.

Marisol AlvarezValentin 
Rating:
5.0

Customer did not leave a comment.

Aquilino Espino 
Rating:
4.0

The sale rep kind and friendly. I will rent again from here..

anibal crespo 
Rating:
1.0

Very bad rep, arrived late and was very inconvenient. Also had a bad attitude

SAMUEL gonzalez 
Rating:
2.0

Customer did not leave a comment.

Seldon Anthony 
Rating:
1.0

Customer did not leave a comment.

Novelet Morris 
Rating:
1.0

Replace the girl working there. She was absolute incompetent. Didn’t speak and didn’t answer questions. They want to charge you to leave your car there even though you take a vehicle from the spot so it doesn’t take up any extra space. The vehicle was ok, except it seems like it had no shocks which made for a bone jarring experience. Also I didn’t bring my reading glasses so when I was asked to sign something about the safemove agreement I asked her if this is a waiver or to explain to me what it was she was asking me to sign. She just grunted and told me to sign. This was supposed to be a quick painless experience. I have rented from uhaul before but I was mistaken. Won’t go back here.

Evangelo Boutsolis 
Rating:
2.0

I am owed money for a dolly and furniture pads that I requested, but were not provided. I called customer service immediately to report this and they said someone would call. No one did. Upon returning the van the final charge included the two items. I want my money back!

Karima Elsamahy 
Rating:
1.0

I was overcharged and after numerous complaint and calls, no one and I mean no one calls me back, replies to emails nothing. I'm now submitting a claim to my bank for a full refund. I will never do business with uhaul ever again ..

Amjad Khan 
Rating:
1.0

Horrible experince

Andrew Charles 
Rating:
5.0

Customer did not leave a comment.

Linda Lionetti 
Rating:
5.0

Too much nonsense to log into a website and take pictures to upload in your system. I rather pay more with your competitors than to deal with your genius system.

IVAN GONZALEZ 
Rating:
2.0

The van had broken glass and blunt clips everywhere in the vehicle. The worker wouldn't clean it but said she won't charge me for it being dirty. Like I wanted to scratch up my belongings I was moving didn't matter. Then the weed clips everywhere. And to top it off when I returned it I put too much gas back in and could not be reimbursed because the gas needle took too long to register new gas flowing in. Lastly she asked me to move another vehicle in order to park the van I was returning. Just a total bad experience period

jarrod Thompson 
Rating:
5.0

Customer did not leave a comment.

Claudio Guzzo 
Rating:
4.0

Beware the lady was there till 5 not 6 like it said. She was in a rush to leave bf her time. Spoke to her about the problem with the van n she said she let them know. Never got back to me about the gas gauge issue.

Richard L Soto 
Rating:
5.0

Customer did not leave a comment.

ANGEL GUTIERREZ 
Rating:
5.0

Nothing at all

Angel Ahorrio 
Rating:
1.0

Everything about this process was a nightmare. The website had trouble loading. The lady working for empire inside didn’t have a clue how to help. The van smelled like an actual barn, as if the previous users were transporting livestock. The whole thing was filthy. There were beer bottles caps IN THE TRUCK. The hidden fees were downright predatory. I put gas in the truck and still got charged for four gallons?! What even is a ‘fuel service fee?!” This was horrible. All of it was horrible.

Nicholas Golom 
Rating:
1.0

Reserved 10' truck with utility dolly and a dozen furniture pads. Neither the dolly nor the utility pads were in the truck when picked up. This made the move more difficult than necessary.

Benjamin Lorton 
Rating:
2.0

Van should be inspected after each use for cleanliness and sanitation especially during the current climate with Covid. The truck was filled with garbage on the floor and dashboard, smelled like weed and smoke, ashes from the smoke was all over dashboard and seats . Seats were dirty and had pet hair all over. I purchased Clorox wipes to wipe down the front dashboard and dispose of garbage left by previous renter. Besides it being disgustingly dirty, the process of retrieving and returning the vehicle was easy.

Unique Wynne 
Rating:
5.0

Great Customer Sevice above and beyond.

Antonio Lopez 
Rating:
5.0

Customer did not leave a comment.

Agnes Ruiz 
Rating:
5.0

This location didn’t have the extra equipment i ordered but the person at the desk was very polite and quickly returned my funds and apologized

Brandon Gonzalez 
Rating:
3.0

Customer did not leave a comment.

Nazrul Ullah 
Rating:
1.0

I waited almost an hour to get my rental, numbers did not match on the app/truck. When we finally got the truck,it immediately smelled horrible of animal/cat urine, nauseous the entire time, both the driver and myself. Sick to our stomach. Then upon trying to return the truck and keys,more issues, stating that the truck had more mileage on it than before we drove it, it wouldn't let me return the keys. THEN I get charged for fuel,even though I returned it with MORE gas than it originally came with. Also, I was charged for "AFTER HOURS"? I RETURNED IT ON TIME,BUT IT WOULDN'T LET ME! I was so very disappointed and disgusted with this service.

Lisa Esposito 
Rating:
1.0

I would inform anyone renting from this location to check the bill because they will try to rip you off!!!!!

Irving Anglada 
Rating:
3.0

Customer did not leave a comment.

Luis DeJesus 
Rating:
5.0

Customer did not leave a comment.

Jeremie Berrios Cuevas 
Rating:
5.0

Low tire pressure indicator light on for both front tires

anthony cartagena 
Rating:
3.0

Customer did not leave a comment.

Pedro Morales 
Rating:
3.0

Clean the vehicle before giving it out again, the truck smelled like dog and the seats had crumbs on them. I had to put down towels on the seats to sit on and an air freshener in the vent to tolerate the smell . Secondly the key did not fit in the lock box and as I had to be at work before the office opened I could not return the key until later in the day. Also the parking lot should be cleaned. Placing blame on others does not justify running a sloppy business. The only pleasant thing about my experience was the lady behind the desk who helped me but who obviously was not doing any of the things that needed to be done

Veronica Vazquez 
Rating:
5.0

Customer did not leave a comment.

Thomas Lombardo 
Rating:
3.0

Have the vehicles properly checked in the night prior. The mileage, gas and readiness of the rentals was unacceptable.

Julio Mogena Jr 
Rating:
3.0

When I tried to take the key for truck doing a self check in the combination code wasn’t working on the key box And also something people need early times better to rent a truck at 10 am it is almost late for a person that only Have half days.

Edwin Rijo 
Rating:
5.0

Customer did not leave a comment.

Alfredo Medina 
Rating:
5.0

Customer did not leave a comment.

Anthony Armstrong 
Rating:
1.0

The App and U-Haul website is one of the worst I have ever used. My app kept on crashing when I tried to Drop off the van I rented and I was not able to do so in time as a result. The website would not send me the verification code to my email or my phone, not allowing me to login either. It was just a terrible experience!!!! Please do not make other customers go through the frustration and helplessness that I felt.

Salman Ali 
Rating:
5.0

Customer did not leave a comment.

Ligia Acero 
Rating:
3.0

Rentals are dirty and smelly

Mohammed Khan 
Rating:
2.0

I was overcharged. 400 dollars for 120 miles and i returned it the next day.

hamo nakocevic 
Rating:
4.0

Customer did not leave a comment.

jonathan pinckney 
Rating:
3.0

This place just looks sketchy. Didn't meet with any staff since I dropped off truck 8pm

GLORIAG ENCARNACION 
Rating:
3.0

Did not receive utility dolley

Josephine Aliberti 
Rating:
5.0

Customer did not leave a comment.

Marcela Ramos 
Rating:
5.0

Customer did not leave a comment.

Tysheen Lopez 
Rating:
5.0

Customer did not leave a comment.

osvaldo garcia 
Rating:
5.0

Customer did not leave a comment.

Lyron Andrews 
Rating:
5.0

Customer did not leave a comment.

CARLOS MANUEL CAMACHO 
Rating:
4.0

Lower rates. More perks

david bentham 
Rating:
3.0

Customer did not leave a comment.

Maykl Mosheyev 
Rating:
5.0

Great service

MABEL ROSARIO 
Rating:
3.0

The equipment was great and I was even able to pick it up early. The lady at the front desk was a pleasure to work with, quick and easy, in-and-out. I was a little upset that I received the truck with exactly a half tank of gas and returned it with more than a half tank, but was still charged two gallons after the fact. Also, I was very upset that I was unaware of a late fee, and brought the truck in at 6:20p (just 20 minutes after closing) and was charged $20 for it. Had I known there was a late fee, I would've gotten there before 6pm. That is extremely frustrating to me and I'd live very much if that can be refunded. I will only use the direct U-HAUL locations from now on because of this.

Joseph Guster 
Rating:
5.0

Customer did not leave a comment.

Edison Gonzalez 
Rating:
4.0

Customer did not leave a comment.

esmeling baez 
Rating:
2.0

This location constantly overcharges its customers. I have used it now twice and both times there is an issue with my charges of my closing contract. I will not use this location again. And I want to speak to the manager regarding the charges that were added to my closing statement. Thank you

Joanne Grell 
Rating:
1.0

Online service was horrible 45 minutes in the cold waiting without any feedback

ANDY CHARLES 
Rating:
4.0

Customer did not leave a comment.

miguel dominguez 
Rating:
1.0

The reservation started so misleading from the beginning. No one was there until after 50 minutes from opening time. The van was buried in snow, and filthy. Customer service over the phone was very pleasant. Had to file a complaint thats pending, the overall process for pickup and drop off was horrible and no manager on site as they said would be. Dont waste your time.

Roberto Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Christopher Vargas 
Rating:
5.0

Customer did not leave a comment.

Rony Santiago 
Rating:
1.0

There was no one in the office when I specifically selected to go to a counter pick up. Then I was charged $70 for a 30 minute use.

Rhina ciprian 
Rating:
5.0

The clerk should be a bit accomodating ....

Barry sooklal 
Rating:
4.0

Customer did not leave a comment.

Frank Romano 
Rating:
3.0

Can't always take good pictures of the vehicle due to space restrictions. I would have kept the van longer had I known the office was closed on Saturdays the man I spoke to said the location closed at 3. The checkout took much longer than I expected due to taking pics and getting an additional authorization that cut into my rental time. But overall the experience was good next time I would just use a location where I can checkout early in person.

Malinda Cousins 
Rating:
5.0

Had some problems with returning vehicle to close out contract Site kept returning me to beginning, asking me to photograph the dashboard. I had to do it several times,it wouldn't let me continue.

Jeffrey DeVito 
Rating:
5.0

The inside of the truck was very very dirty and messed up my furniture from the dirt and mess that was on the floor. It would be great if the trucks were cleaner in the back

Qaadira Barge 
Rating:
5.0

Customer did not leave a comment.

Cameron Jones 
Rating:
5.0

Customer did not leave a comment.

ONESIMO PERDOMO 
Rating:
2.0

Customer did not leave a comment.

israel marmolejos 
Rating:
2.0

The truck was absolutely filthy. There were 2 large pallets In the back which made it hard to fit things and move things around. There was also rice and plastic wrap in the back of the truck. I have photos if you need them.

Alberto Fontanez 
Rating:
1.0

Try not double charging me and 12 hours have passed and I have yet to get a refund

Mercedes Khan 
Rating:
4.0

Update pictures of damages on app ie. the truck had damage marked with the “x” stickers that was not shown in the images of the vehicle

Nicholas Marulanda 
No reviews have been submitted for this location.

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