Nice and close but only used for drop off.
Karen R
Customer Reviews for Emerald Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Showed up to get the truck and no one was there. Probably ought to mention that for these locations the customer has to phone in to pick up the truck. System worked great, just did not know to call in. Thanks
DAVE VThe truck I recieved had a few issues but I cannot blame the location. It was not serviced or issues not reported. I had to drive 5.5 hours with a uhual box truck that had the death wobble, brake shimmy, and blown shocks. It was a very unsafe and unpleasant drive. The truck's steering wheel was shaking back and forth the entire drive and every dip in the road caused 6-7 bounces in the front end. Pressing the brake caused the steering wheel to shimmy even worse. I had to get to where I was going so my experience driving old vehicles made me push through it and get to my destination but this is really unusual for a truck with only 50k miles on it. Please service the front end of that truck before someone with no experience uses it.
CHRISTOPHER HGood people
william cWebsite was easy to use. Hire 2 person on uhaul to help unload truck and never could get a hold of them. Took longer than. Expected to unload. Grateful that no one was waiting on the truck as it got turned in really late. Ty.
James SGet rid of this location provider and not allow anyone else to be ripped off , like I was.
larry dI would totally suggest this place ,the fuy who runs it ,is the most kindest person ever and worked with me ,i could go on and on ,if my money situation was diffrent and it wasnt so far from my new location i would have kept my stuff there , just an overall wonderful experience with this company, would totally recommend this place for your storage and moving needs
Laura D | Overall ExperienceThe area my camper was stored was not secured, but they were in the process of woking on securing the area
Dave P | Overall ExperienceThe owners are great people!! I already recommended a friend she currently rents from there since sept!!!
Heather B | Overall ExperienceI highly recommend this place very nice and friendly the owner makes you feel like family
Jeffrey R | Overall ExperienceMake sure you get your refund thy still owe me 50 00 dollars yet on my card
ARTHUR KThe Check In via my phone did not work!!!
Travis WPick up location was approximately 1hr each way from where I originally set as my pick up location. Other than that all was good.
Shane MThis pick up location was average but poor wifi unable to "check in" for the first 6 times from 2 phones. The worst customer service on Friday. The woman I spoke to the first 2 calls was rude, disrespectful, and I was treated like a second class citizen. She hung up on me also, I'm in customer service and if this woman ever talked to a customer like that at my business, she would have been terminated immediately. Yes it was THAT bad. When I needed help getting the code to get the keys I was told everyone else can do it and no one has this problem, I don't know why you can't do it,and she stated rudely she doesn't work for the phone company so she has no solution for me. When I asked her to change her tone she yelled very rudley if you don't like it then call 1-800 Uhaul and HUNG UP on me. She put me on long holds just to not have to help me. I seriously was in shock.. totally unprofessional I would like to be contact by a manager so I can ensure this doesn't happen to other people ever again. The 3rd call the woman was helpful and professional not to be confused with the first 2 calls on Friday.
Melinda BPoor communication; unfriendly staff.
jarrett a | Overall ExperienceThe owner was very helpful with our situation and made everything we needed to do possible.
Brooke O | Overall ExperienceThe employee was very nice but the location was filled with junk and was not easy to access. The location was below average but the employee was above average.
Tim GBarry was extremely nice and helpful!
Kathleen LI was not told before my pick up that no one would be at the location and I would have to use my mobile device to access the keys. They also did not provide me with all the equipment that I ordered. I was told someone from this location would contact me within a couple hours regarding a refund, but no one did.
Corinne KThe overall experience with U-haul system is terrible. The people are friendly but the experience was NOT good. I have never had to deal with such a convoluted system. The process of getting an activation code to get the U-haul truck from the Emerald Self storage area was very difficult to say the least. We were fortunate to get a very nice gentlemen on the phone to assist us, but it took over 2 hours for the rental process over the phone. To be clear - it's the U-haul system that was awful, not the people.
Larry Knot a thing Mr. Latshaw was great ! He went out of his way to help us out
john tNice new comfortable truck, made my sons house move on a hot day easy. Got everything loaded one trip!!!
duane hFelt ripped off Only had a 26’ truck and even though I didn’t need one nearly that large, I was left with no choice but to pay for it. Also cost me extra because of more fuel. Also thought there was a flat rate but was only given a mileage option. Would’ve been cheaper to hire movers
david wPleasant people. Very helpful.
FRANK IThis location was excellent. The gentleman at Emerald self storage was very helpful because we had trouble finding the place. The problem was I didn't rent from it. I tried to rent from a location right down the street from where I was working and UHAUL decided to send me an hour away for my pickup. I will not use UHAUL ever again!!!!!
Michael CBarry wasn`t there to get the storage unit.
Privacy R | First ImpressionsMust admit the place is right around the corner from my place but Barry is most helpful in getting the paper work through and getting you on your way!
kevin bThe truck said an oil change was due. Besides that I was very satisfied with Barry and U-Haul.
Lorraine sFast , simple transaction with everything explained and ready to go.
John CVery friendly and quite informative
VICKIE SThe gentleman who assisted me at this location was a pleasure to do business with. Pleasant and professional.
BILL ZLocation and equipment meet my expectations, customer service was good to very good. The requested location was 15 miles closer to my home and U-Haul had two weeks to meet that request and failed. Additionally, the discount for delivery of your equipment to a different location was not applied since I was required to return the equipment to the original location. Last, there was insufficient notification of these changes.
GAIL RNothing. Pleasant rental experience.
cory fThe storage unit was clean and ready to go when I arrived. The customer service was excellent and the location is secure. I feel comfortable storing my things here.
Privacy R | First ImpressionsI was charged for way too many miles. My trip was no more than 60 miles and I was charged for 150 miles. The truck had warning lights flashing in the dash. It took a long time to have the paperwork written up before we left. Man in charge was very friendly.
wiliam lI must say the Dollie was a waste of $10.00 The plastic wheels were worthless and it was not a help at all. It was more frustrating using it than anything.
JESSICA K