Customer Reviews for Elite Auto Spa
(U-Haul Neighborhood Dealer)

253 reviews

301 E 1st St   Vidalia, GA 30474

(912) 538-8820

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(912) 538-8820

301 E 1st St
Vidalia, GA 30474

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Continue to be a company that cares about there customers. Elite Auto is my go too place for U-Haul. Yes, I do recommend this U-Haul business. 😊

Joann Orr 
Rating:
5.0

Customer did not leave a comment.

cornelia burns 
Rating:
5.0

Everything was great,the people was nice and very friendly, great location, easy access.

Elvin Porter 
Rating:
3.0

Customer did not leave a comment.

Sammy Franklin 
Rating:
5.0

Customer did not leave a comment.

Johnny Rivers 
Rating:
4.0

Customer did not leave a comment.

russell jacobs 
Rating:
4.0

Very friendly staff and customer service. It was a hassle free process and I will be using them again for my uhaul needs.

Joe Hayes 
Rating:
1.0

When I took the vehicle to this place they never explained to me that I had been assigned a different place to return the truck. They never explained to me that I would be charged for not dropping the truck off at the other location. They charged me money without notifying me that they would charge me for the location drop off and never had me sign a consent for the charge. They also never gave me the option to go ahead and take the vehicle to the other location. This was fraudulent of them to do.

Gaybriel Prince 
Rating:
4.0

Customer did not leave a comment.

Amber McNeil 
Rating:
5.0

Very friendly and went over board to make sure everything done right and very helpful very please

Kirby Partin 
Rating:
5.0

This is a reflection on uhaul and not the location. I broke down in the middle of traffic, the vehicle was inoperable, I had to make a police report because it was later towed by someone else and I was still charged. I am disappointed in the entire experience

JacquelineR Brown 
Rating:
4.0

Customer did not leave a comment.

Delton Brown 
Rating:
5.0

Customer service was perfect at Elite Car wash and always is, they’re always helpful and don’t keep you waiting forever this is my favorite Uhaul rental site❗️❗️❗️

Nicholas Kelly 
Rating:
5.0

Whitney was excellent in helping me decide how to best handle my move. She was ready to adjust to my continued needs and I really appreciate her professionalism and knowledge!

DEMETRA HENRY 
Rating:
5.0

Awesome service

KHAMBREL MCGEE 
Rating:
5.0

I Love renting at this location. They are so courteous and compassionate about getting you the help you need. Thank you Elite. Joann Orr

Joann Orr 
Rating:
5.0

Customer did not leave a comment.

Ladson Mosley 
Rating:
3.0

Customer did not leave a comment.

Tangela Adams 
Rating:
5.0

Customer did not leave a comment.

Josh Branan 
Rating:
5.0

NO improvement is necessary. Mr. Martin and his staff were very professional throughout the rental process. This is why I am a frequent customer.

BOBBY COOPER 
Rating:
5.0

Nothing everything was great

Janet Stinson 
Rating:
5.0

Very clean and friendly atmosphere . Very well maintained equipment . And the u- Paul was very nice , cleaned and drove great. Thank You so much for all of your help. May God Bless you . Elizabeth Roberson

Elizabeth Roberson 
Rating:
5.0

thank for help me

martin Santiago 
Rating:
4.0

The folks checking in the trailer were nice

Andrew Farrell 
Rating:
3.0

Could keep better track of conditions of equipment and give back fair deposit I brought the dolly back in same condition only got 20$ deposit back

Blair Jones 
Rating:
5.0

Same as u did for me

GIDGET MCRAE 
Rating:
5.0

Everything is good

artis king 
Rating:
5.0

Great service as always cool people to do business with

CHRISTOPHER ATKINS 
Rating:
2.0

Customer did not leave a comment.

Mona Jones 
Rating:
4.0

Customer did not leave a comment.

Brunson Mccullough 
Rating:
5.0

A special thanks to Martin for his exceptional level of professionalism and personal courtesy to ensure that I was completely satisfied with my equipment rental experience. B. Cooper

BOBBY COOPER 
Rating:
3.0

Location was closed when I arrived

John Macker 
Rating:
4.0

Check the air pressure in the tires. The car dolly we rented had a nearly flat tire on it. We had to go to the station to get the tire pumped up.

DEBRA WEBB 
Rating:
5.0

They were very welcoming, understanding and made life a lot easier when everyone else (other locations) refused the equipment stating they have a hard time renting the equipment! Elite is the Best! 🏆🏆

Jacqueline Hill 
Rating:
5.0

Customer did not leave a comment.

david griffin 
Rating:
5.0

This location's staffs were kind and professional and helpful. Thanks to them.

Sampyo Hong 
Rating:
5.0

Very great customer service. I had no problems at all.

Debegwan Johnson 
Rating:
5.0

Exceptional Service

Tyrone Madison 
Rating:
5.0

Very helpful and accomodating to our needs. I'm in Alaska and they went out of their way to help me get my son a tow dolly to move my truck. Excellent customer service!

lisa oneal 
Rating:
5.0

They will have all my moving business Very helpful, curious Very pleasant

George Stoddard 
Rating:
4.0

Customer did not leave a comment.

Houston Henriott 
Rating:
5.0

Great customer service

enrique menchaca 
Rating:
5.0

Efficient Professional Knowledgeable

rosemarie samaniego 
Rating:
4.0

Customer did not leave a comment.

Ambrose Kendrick 
Rating:
5.0

Very accommodating. Highly recommend this location and staff to all inquiring about u haul

CHRISTOPHER FAILLA 
Rating:
5.0

Customer did not leave a comment.

catherine forrest 
Rating:
5.0

The workers there were extremely polite.

Diane Aldrich 
Rating:
5.0

Customer did not leave a comment.

Courtney Dickerson 
Rating:
5.0

Customer did not leave a comment.

Markus Kelley 
Rating:
4.0

Customer did not leave a comment.

Derrick Morris 
Rating:
1.0

Really has nothing to do with the location. The whole rental return was a total mess. First, I was sent by uhaul to a location 23 miles away from where I was staying. That location closes at night and is locked up. I googled other locations and found there were three within 5 miles of my hotel. Then I called and was told, after waiting on the phone almost 20 minutes, that I could try to drop at another location. Then you charged me $20 for finding a location that actually wasn't under lock and key. Y'all are GREAT. Elite Auto Spa - Thank you! You are great.

TIMOTHYEDWARD STEELE 
Rating:
5.0

Customer did not leave a comment.

Kerry Mcrae 
Rating:
1.0

I did not get any help. Was told to unhook the car dolly myself. My daughter and I had to pick up and push the car dolly into a spot. Was told I couldn't do the truck off and had to leave with the truck until she could call uhaul to find a different place to take it. Was made to park the truck in the spot instead of the employee. Was told someone else would check my equipment in later instead of someone checking it in with me. Got charged for extra milage and not enough gas when the worker lady is the one who made us leave with it stating there wasn't enough room for the truck. Still waiting to be contacted back about everything. I'm not happy at all and hurt my shoulder and back having to pick up and push the car dolly.

Shannon Good 
Rating:
3.0

Customer did not leave a comment.

Marie Stoops 
Rating:
3.0

Have the person at the location be able to do the contract versus having to talk to someone over the phone. I did not receive a receipt as told until a day or two after I used the Auto transport and had returned it.

Jeffery Pippin 
Rating:
5.0

Customer did not leave a comment.

David Moja 
Rating:
3.0

Customer did not leave a comment.

Jerry Yates 
Rating:
1.0

Customer did not leave a comment.

Alicia Brown 
Rating:
3.0

Nothing

TAKERIA SCOTT 
Rating:
3.0

Customer did not leave a comment.

KENNETH BRASWELL 
Rating:
5.0

Great place

Robert Tillman 
Rating:
4.0

Do not expect to use on line check in. "Pick up my truck" option was never available on line. We arrived at the indicated time but had to wait for someone to arrive. He then had to call someone else to complete what I had already entered on line.

Ronald Williams 
Rating:
5.0

Customer did not leave a comment.

Timika McKinnon 
Rating:
5.0

Customer did not leave a comment.

Nicholas Kelly 
Rating:
5.0

Nothing everything was great, easy check in

Robert Tillman 
Rating:
3.0

Customer did not leave a comment.

DAVIDCHARLES KURTZ 
Rating:
2.0

The truck was left with 10 miles of gas, which isn't very much in a huge truck. If you accelerate into traffic, you'll lose a couple miles instantly. There were cigarette ashes in the cup holder, the cabin smelled like cigarette smoke, and the back of the truck smelled like cigarette smoke. There was no cleaning done between previous driver and when I picked it up for use.

Mitchell Brown 
Rating:
5.0

Customer did not leave a comment.

GARY LAUBACKER 
Rating:
4.0

Mr martin excellent customer service skilled. Helped me out alot Thank you

sunny Bhavsar 
Rating:
1.0

Took forever to get the U-Haul and leave, even after I had purchased it on-line. I actually left along with another customer to go to another U-Haul provider but they had closed so I had to go back to this location.

Angela Shields 
Rating:
5.0

Customer did not leave a comment.

Shinita Hall 
Rating:
4.0

Customer did not leave a comment.

ROGER SALOMON 
Rating:
3.0

Customer did not leave a comment.

SPENCER BARNES 
Rating:
1.0

Uhaul was dirty and almost on E.

Burkina Brooks-Ridley 
Rating:
3.0

Customer did not leave a comment.

Shirley Hart 
Rating:
4.0

Customer did not leave a comment.

Jermaine Jackson 
Rating:
5.0

Nothing.

Joann Orr 
Rating:
5.0

Customer did not leave a comment.

MATTHEW STEMBRIDGE 
Rating:
5.0

Customer did not leave a comment.

Danny Thomas 
Rating:
5.0

Customer did not leave a comment.

Charles Prater 
Rating:
3.0

Customer did not leave a comment.

GEORGE EDENFIELD 
Rating:
5.0

Everything was just fine ..thank you

tammie lindy 
Rating:
4.0

Customer did not leave a comment.

Kenneth Jackson 
Rating:
4.0

I returned a truck with a quarter of a tank of gas which was more than the eighth of a tank of gas when I picked it up...Why was I charge $21 for gas when I done what I was instructed to do?

Russell Chambers 
Rating:
5.0

Always receive the best customer care and service when renting any Uhaul equipment from this location.

BOBBY COOPER 
Rating:
5.0

My experience with Elite Auto Spa location has always been a very warm greeting and personal touch with their service to the customer. I am very pleased each and ever time with my Uhaul rental experience.

BOBBY COOPER 
Rating:
5.0

It was fast and perfessional and very kind and polite.

Debra Taylor 
Rating:
5.0

Customer did not leave a comment.

Tonya Tomberlin 
Rating:
5.0

Customer did not leave a comment.

Zoraida Hernandez 
Rating:
3.0

The only complaint that I would have is that I specifically told the haul representative that I would be dropping the trailer off in Statesboro, Ga. and they assigned me to drop off in a town 30 minutes away.so I did drop The trailer off in The town I specified but I had to call to tell them

Thomas Hughs 
Rating:
5.0

Customer did not leave a comment.

CASANDRA MCALLISTER 
Rating:
3.0

Customer did not leave a comment.

TERRY BRUNSON 
Rating:
3.0

Customer did not leave a comment.

Travis Deloach 
Rating:
5.0

Customer did not leave a comment.

OnDraya Davis 
Rating:
4.0

Better parking for equipment.

Mickey Moore 
Rating:
3.0

The lady at Elite Auto Spa is super friendly and is a hard worker. Would definitely use them again!

Jeffey Yongue 
Rating:
1.0

FOR SOME REASON I HAVE PAID 101.19 FOR A TRUCK FOR 7 HOURS NOW YOU JUST SEND ME AN EMAIL STATING THAT I OWE 76.19 I DO NOT UNDERSTAND WHY

Sabrina Adams 
Rating:
5.0

Customer did not leave a comment.

Issam Omar 
Rating:
4.0

My experience was extremely pleasant and straightforward

Timothy Mathes 
Rating:
3.0

Have all paperwork available on site for customer to complete, or have a KIOSK for customer to complete rental. Offer a discount if returned early.

Curtis Smiley 
No reviews have been submitted for this location.

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