Customer Reviews for Elite Auto Body Inc
(U-Haul Neighborhood Dealer)

119 reviews

1700 Somers Points Rd   Egg Harbor Township, NJ 08234

(609) 788-3050

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(609) 788-3050

1700 Somers Points Rd
Egg Harbor Township, NJ 08234

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
No photos available
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTHONY SHERMAN 
Rating:
4.0

Customer did not leave a comment.

David Ingersoll 
Rating:
1.0

The pickup revealed how badly managed the business is. The fact that people can’t email each other reveals why your customers and employees have to spend hours on the phone to achieve a simple sentence. Also thanks for charging me for storage because you couldn’t pick it ip on time. You just bought a 1star on google reviews and Facebook. Good luck with your business improvement efforts-I will never use again

John Panico 
Rating:
5.0

I will recommend U-Haul, it was seamless. Perfect service.

Julie Porcellini 
Rating:
5.0

Customer did not leave a comment.

Carlisle Outten Gemma Wheeler 
Rating:
3.0

Original location was 5 miles away, but I was switched to one 20 miles away the day before pickup. Truck was in good shape and ran well but not swept out. No hand truck available for rental, and no lock (which was attached to the truck in the original location.). Had to buy a lock.

JOHN ROSNICK 
Rating:
5.0

Great experience. We were having a hard time with availability of renting a U-Haul van and Elite Auto Body was able to get us what we needed. The process was easy.

David Williams 
Rating:
5.0

Customer did not leave a comment.

vince lonitto 
Rating:
5.0

Drew is a great gentleman, and always looking to help Veterans and their families. Thank you again Drew for your selfless dedication to Veterans. Marco Polo Smigliani Vice Chairman, Atlantic County Veterans Advisory Board. Semper Fidelis

marco smigliani 
Rating:
5.0

Very helpful staff

Dominic Villecco 
Rating:
3.0

Luckily for me there was a person at the shop when I arrived, although it took several mins to find them, acutally for them to find me. I would have had a tough time trying to return it with the app. As stated earlier I like paper and dealing with people.

Theresa Rodriquez 
Rating:
5.0

Customer did not leave a comment.

Dimitrios Arhontoulis 
Rating:
5.0

Customer did not leave a comment.

Anthony Ciampa 
Rating:
2.0

Delivery was late. Communication dreadful! Pickup was early and before empty. Ray of sunshine was the truck driver/forklift operator. Very friendly and accommodating despite the schedule issues!

Burley Clark 
Rating:
3.0

Customer did not leave a comment.

Robert Bradley 
Rating:
3.0

Van ran well and was great for moving a couch. When returning the "Check Oil Light" was on and an empty Coke plastic bottle (not ours) fell out of cab when refueling.

Charles Beaudoin 
Rating:
3.0

Charged me $1 per folding blanket , it’s crazy ! Called corporate and they told me to reach out to location , location tells me to call corporate , please remove my folding blanket charge !!

Kim Nguyen 
Rating:
4.0

Customer did not leave a comment.

Keith Rogerson 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Joe Galante 
Rating:
5.0

Customer did not leave a comment.

Michael Hartig 
Rating:
5.0

Customer did not leave a comment.

Jason Benoit 
Rating:
5.0

Nothing at this time.

James Corcoran 
Rating:
2.0

The personal was not available. Had to wait 1 hour to check out this place is not professional at all.Hope We never have this thing again. VERY VERY DISAPPOINTED!!!!!!!!!!!

robyn dunnell 
Rating:
4.0

Customer did not leave a comment.

Cesar Ibarra 
Rating:
3.0

I was overcharged for the rental. I was charged a second day for the rental, dolly and cdw which I did not agree to. The Uhaul customer representative handled my concerns and promptly refunded me $105. I would not recommend Elite auto body since it would appear they are unscrupulous.

James Craig 
Rating:
3.0

They were confused about the rental but overall good.

Bernadette Farrell 
Rating:
2.0

They can’t be helped.

Gary LeBlanc 
Rating:
1.0

The owner was a bigot against the Jewish population and the LGBT community. I had to put him in his place several times. He was making fun of the spelling of my name and how to say it several times and the meaning of it. All nonsensical things. The lights did not work on the vehicle but we had the lights on our other truck that was not his.

Sonya Seygal 
Rating:
3.0

Customer did not leave a comment.

jerry arsenis 
Rating:
3.0

I was told there would be a dozen furniture pads in the Ubox, however when I opened it up at home there were none. My Ubox was also picked up late from NJ and I was originally told that it wouldn’t arrive in UT until at least 2 days after the guaranteed day and that they hoped I wouldn’t mind. Considering I had planned all my activities and movers around that guarantee date, I did mind and made a fuss and I believe that was the only reason the Ubox made it by the guarantee date.

Tristan Robertson 
Rating:
5.0

Great experience

Kurt Driscoll 
Rating:
4.0

I would would the capability of also having a spare trailer tire available.

Randy Nelson 
Rating:
5.0

Thank you, God bless!

Robert Groover 
Rating:
5.0

Customer did not leave a comment.

JOhn Voss 
Rating:
3.0

I did select the "clean" when I got the van because I was concerned about holding up my rental. However, the van was not clean. There was left over trash and dirty floors, seats and windshield. Not sure I expected anything more but since I have now been asked again.

Marijo Montgomery 
Rating:
5.0

Customer did not leave a comment.

Brianne capilaski 
Rating:
4.0

Strongly dislike their objections to my wearing a Covid-19 mask! The desk person constantly repeating "what did you say?" and "I can't hear you" was VERY unpleasant. Fire the desk person, and it would be a great location that I'd recommend.

Matthew Manes 
Rating:
5.0

Customer did not leave a comment.

Kelly Demar 
Rating:
5.0

NOTHING EXCELLENT SERVICE

CHARLES CORE 
Rating:
2.0

Poor communication. Expected me to take trailer off myself and put it away for them. That's their responsibility.

Fedor Hernandez 
Rating:
5.0

Excellent dealer. Very customer friendly and helpful.

Thomas A Jamieson 
Rating:
5.0

Friendly gentleman attended to my reservation immediately. I can not stress, however, unlike many who complain about their experiences with renting a trailer, I did what was asked of me beofre the pickup date. When the email says get your vehicle qualified for towing, DO IT. Simply call any Uhaul Center that offers towing inspection and they will ask simple questions to determine your ability to tow with said vehicle. When the email comes saying it is time to perform the Check-In, DO IT! Makes getting in and out of pickup location easier for you and the center. STOP BLAIMING THE PICK UP LOCATION FOR YOUR LACK OF PREPERATION.

Joseph Schell 
Rating:
5.0

Customer did not leave a comment.

Stephen Walawender 
Rating:
4.0

Customer did not leave a comment.

Nancy Falvey 
Rating:
4.0

Customer did not leave a comment.

Joseph Gosser 
Rating:
5.0

Customer did not leave a comment.

Robert McCullough 
Rating:
5.0

Customer did not leave a comment.

Pejman Rohani 
Rating:
5.0

The gentleman who checked me in was very kind and friendly. He hooked up the trailer to my truck and went through an entire safety check before I left.

Alvin Jillson 
Rating:
3.0

The guy was friendly

YOLLY CARABALLO-RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

Richard Broszeit 
Rating:
3.0

Some items were damaged because of water infiltration. Pads were wet as was some areas of floor covering. Will not use again.

martha jamison 
Rating:
3.0

Customer did not leave a comment.

Theresa McGroarty 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LOGUE 
Rating:
5.0

Customer did not leave a comment.

Anne Glenning 
Rating:
3.0

Everything was good experience for the man we dealt with Jewish extremely rude both to me on the phone and my son in person

Peggy Milhan 
Rating:
5.0

They went out of their way to help me get the right trailer for the job Saved me time and money. Excellent customer service! Very friendly. I would rent there again.

WILLIAM BARNES 
Rating:
4.0

The movers were fine but U-haul's integration and communication is horrible. I probably would not use again.

Terry Hung 
Rating:
5.0

Customer did not leave a comment.

EDMOND PISANI 
Rating:
3.0

Customer did not leave a comment.

Monica Snyder 
Rating:
5.0

Great guys at Elite Autobody! Thanks!

MALCOLM MATHESON 3RD 
Rating:
3.0

Customer did not leave a comment.

JEFFREY BEHM 
Rating:
5.0

Very good

DIORKA SANTOS 
Rating:
5.0

We are quite upset. One of the boxes leaked water and soaked 3 rugs and our furniture. We were able to recover the furniture, we had to throw out the 3 rugs!!!! They stunk so bad and we live in a condo so we had no place to keep them to show uhaul. Also the box location is 45 minutes away.

Jason Goft 
Rating:
5.0

Drew was very Professional and provided a great customer experience that I would highly recommend to everyone.

fran sullivan 
Rating:
5.0

Customer did not leave a comment.

Mark Naman 
Rating:
4.0

Not having the ability to drop off and picked up all equipement at the same location aas my only megative experience during the rental.

christopher clifford 
Rating:
3.0

Customer did not leave a comment.

PHILLIP LEIBA 
Rating:
5.0

Had problems with location services but once we resolved that it was super easy

Suzanne DeVito 
Rating:
1.0

Passenger side mirror was broke , this location had no idea what contactless pickup is and were baffled I did not come to the front. They were also very rude. I received no paperwork stating mileage or fuel level. Would never rent from that location again, U-Haul should be ashamed to be represented by this place

James Preston 
Rating:
5.0

Customer did not leave a comment.

stephen reiff 
Rating:
3.0

Nothing

Andrea Temple 
Rating:
5.0

I really dont believe uhaul gives a @#&%!!! Initially car transport was at a different location than originally booked. Reasonable distance. Then i received a call that transport would be at another different location. This new location added 2+"hours to my planned moving day. Plus it was 80+ miles round trip. Just wasted time and added expenses. Called uhaul traffic to try to find a closer auto transport but nobody gives a shit.

Michael Marinelli 
Rating:
5.0

Customer did not leave a comment.

JOHN PANICO 
Rating:
5.0

All went smooth, as advertised.

GLENN HUMMON 
Rating:
5.0

Customer did not leave a comment.

Edward Norris 
Rating:
5.0

The original location we booked was a few miles closure to where we needed to go, but the personnel were prompt, friendly and thorough. We called U-Haul costumer service after making our reservation on line and asked about a veteran’s discount. The woman had us hold for a moment and returned with the adjustment made to our reservation! What a nice way to start our moving experience! Thank you!

Michael PARKER 
Rating:
5.0

The rep at the drop off location was very nice and helpful.

JEANNETTE PLENZICK 
Rating:
4.0

Customer did not leave a comment.

John Thompson 
Rating:
2.0

Box was dropped off at an Auto body shop that had no storage units. I had to bring the box across town and rent storage elsewhere. VERY inconvenient for someone who moved across the country to have that responsibility after paying $1700 to do the job. Shame on me to assume you would bring it to a UHAUL facility. These guys dont care about your customers.

Andrew Fedo 
Rating:
5.0

Everything was great as always.

MELISSA NALLEN 
Rating:
3.0

Do not allow U- Haul movers boss to add on a extra $200.00 delivery fee on top of paying moving cost up front to U-Haul.,that was wrong of the movers boss to do that to me but I needed my personal belongings so I paid it.

michael mooney 
Rating:
5.0

Again although I was happy with the drop off location I was rerouted to this drop off. This isn’t where I wanted to drop off. This was chosen by you to make it easier for your next rental

john farber 
Rating:
4.0

Customer did not leave a comment.

Eugene Abruzzo 
Rating:
3.0

Do not offer me the opportunity to pick-up a truck at a facility close to my house when you know that it's not large enough to accommodate the truck I requested.

Gregg Heinzmann 
Rating:
3.0

Customer did not leave a comment.

Aaron Blevins 
Rating:
3.0

Customer did not leave a comment.

DAvid Brown 
Rating:
5.0

Customer did not leave a comment.

ROBERT HARTSOCK 
Rating:
5.0

Actually the pick up location was excellent, quick service, friendly courteous and followed safe protocols. Vehicle was ready when I got there.

mario sarno 
Rating:
4.0

Everything was great!

Victoria Schwachter 
Rating:
5.0

Customer did not leave a comment.

Philip Tkacik 
Rating:
5.0

Thanks for a great job!

Kara Carland 
Rating:
5.0

Customer did not leave a comment.

Gregory Rundle 
Rating:
3.0

Customer did not leave a comment.

STEVE LASHER 
Rating:
2.0

No on there for scheduled drop off...

Raffaele Rappucci 
Rating:
1.0

Customer did not leave a comment.

Jason Dreibelbis 
Rating:
4.0

Customer did not leave a comment.

Scott Kaufman 
Rating:
2.0

Midday on the 1st, after first receiving a phone call saying I needed to travel 45 miles north to pick up the trailer even though I had visited TWO UHaul locations - the first in Pleasantville, NJ where I originally requested to pick up the trailer said they didn't rent trailers even though my reservation had them as the pickup location, and they said I'd have to go 5 miles north to the Absecon, NJ location to do my truck inspection - and I was finally assured the trailer would be available at the Absecon location the next day, and then being told - during the call - that a trailer had just become available much closer in Egg Harbor Township and I could pick it up there, I then received a text message from UHaul saying I should call this Egg Harbor Township pickup location to confirm my planned pickup. I immediately called to confirm and the person who answered asked me to "...come early as we close early." I rearranged my schedule and arrived 40 minutes early - at 2:20 PM instead of 3:00 PM - on the 2nd and asked the clerk to make sure this did not affect my 3:00 PM drop-off time on the 4th, and he said it "absolutely will not." Well.....see my drop-off location comments as to what REALLY happened at drop-off. By the way, the clerk who was in the office at pick-up told me they were open until 4:30 and didn't understand why I was told to arrive early. Go figure.....

PHILIP ECONOMOU 
Rating:
1.0

Making sure the hours are correct. We were told that they were open until 1230 and it was posted on their webpage and when we got there at 11:30 nobody was there. We did not have the handtruck that we ordered. Your customer service representative were no help at all

Jennifer Dimartino 
Rating:
2.0

Rented it in Absecon a month before pickup. They called the night before and said I would have to pick it up in Egg Harbor. 30 minutes further away. Was not a good site, and did not have equipment to adjust hitch. Had to take it to Absecon to have it adjusted. Completely unacceptable.

Robert Farrington 
No reviews have been submitted for this location.

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