Customer Reviews for Eli's Mobil
(U-Haul Neighborhood Dealer)

158 reviews

17011 Lassen St   Northridge, CA 91325

(818) 717-8594

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–1 pm

Services at this Location:

Contact Us

(818) 717-8594

17011 Lassen St
Northridge, CA 91325

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: 8 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Very small location and small parking area.

Tai Nguyen 
Rating:
5.0

Perfect location to rent a UHaul. The service and attention to details made the transaction a pleasure to come back at this facility in the future.

Paul Sassoon 
Rating:
5.0

Thanks for having vehicles available when needed

DANIEL MORINO 
Rating:
5.0

Customer did not leave a comment.

Mathilda Fisher 
Rating:
1.0

The fuel tank was empty. I was told to return the truck with the tank 1/4 full, which I did, and I would be given a credit. The credit was $21.50, but it cost me $31.50. That will be the last time I get scammed by Uhaul.

Richard Finacom 
Rating:
3.0

The gas tank was down to 1/8 of tank, almost empty. The party that rents these vehicles should at least put in a full tank

Warren Boule 
Rating:
5.0

Customer did not leave a comment.

David Burriss 
Rating:
4.0

Customer did not leave a comment.

Paul Espinosa 
Rating:
5.0

Customer did not leave a comment.

Angel Mendez Hernandez 
Rating:
5.0

Very good

Gagik Grigoryan 
Rating:
1.0

Customer did not leave a comment.

FRIEDA SANN 
Rating:
5.0

Customer did not leave a comment.

Jesus Valle 
Rating:
4.0

This location was helpful but it had to be my 3 location I went to, in order to get my truck and equipment. Unfortunately they helped fix another locations caused problem.

Terrance Davis 
Rating:
1.0

You can stop fucking bothering me. Fuck uhaul

pedro Ramirez 
Rating:
5.0

the workers are wonderful people, Steve is an honest, kind, person, I respect him a lot, he always treats the client with respect. My suggestion is that when the customer brings the car back in a drunken state, charge a large amount of money so that he does not commit such a disgraceful act again.

ARMAN HARUTYUNYAN 
Rating:
5.0

Van leaked gas. Smell in the cab was awful and had to keep the windows open despite the heat. When I added fuel at the end of the rental there was a new puddle of gas dripping from underneath the filler. Attendant was courteous and said he would take care of it. But the prior rental surely had the same problem. Unacceptably dangerous risk due to inadequate maintenance/inspection.

George Romano 
Rating:
1.0

They told me they are going to give me credit for $25 if I fill the tank at 1/4 and the tank was almost empty I spend $35 on gas and I only drove for 20 miles they charge me $38 at first and they charge my card again for $29

Jamel M 
Rating:
1.0

this location chits customers, overcharged us for gas and mileage

ARAM SUKIASYAN 
Rating:
5.0

Customer did not leave a comment.

Javier Carrillo 
Rating:
4.0

Customer did not leave a comment.

JULIE LEAF 
Rating:
5.0

Customer did not leave a comment.

ARTUR KHACHATRYAN 
Rating:
3.0

Customer did not leave a comment.

Edwin Benton 
Rating:
5.0

Customer did not leave a comment.

Michelle Asidilla 
Rating:
5.0

Customer did not leave a comment.

richard cortez 
Rating:
3.0

The air conditioning in the van we had would only blow through the defrost vents on the windshield. During the time we had it, ithe weather was over 100 degrees.

Michael Vosganian 
Rating:
5.0

Customer did not leave a comment.

aladin fahim 
Rating:
3.0

Customer did not leave a comment.

Stephen Osiek 
Rating:
5.0

The last person who rented the truck, did not sweep away the grass and dirt in the back of the truck.

an phu 
Rating:
5.0

Had a great experience! Would definitely rent from again!

jessica khoda 
Rating:
5.0

Best U-Haul experience I have ever had. I will travel far and wide to go to this location. I'm in customer service, let me tell you, 5 GOLD stars. Loved everything from the employee interaction to the extension (unscheduled) I was worried about keeping the truck past my original date.. boom, yall made me smile when I seen the receipt. Keep up the good work, and you guys please feel free to send this review to the people I rented it from

Curtis Bickerstaff 
Rating:
5.0

Everything went great... couldn't ask for more.. service/process was great and easy

Ricky Landaverde 
Rating:
5.0

Excellent service and first rate equipment! Eli’s Mobile never disappoints.

james eric 
Rating:
5.0

Customer did not leave a comment.

Ron Stouten 
Rating:
5.0

Great service from the gas station attendant Fast and Quick and I was on the road

RUBEN MEZA 
Rating:
5.0

Customer did not leave a comment.

Daryl Specter 
Rating:
5.0

Easy smooth experience

Brian Kawasaki 
Rating:
5.0

Customer did not leave a comment.

antonio reyes 
Rating:
5.0

Customer did not leave a comment.

ARTUR KHACHATRYAN 
Rating:
5.0

Keep up the good work

Ajibola Sadiqr 
Rating:
5.0

Customer did not leave a comment.

JULIAN GUTIERREZ 
Rating:
5.0

All good. Good communication on phone. Excellent care when filling out form. I’d come here again.

Marie Ghirardelli 
Rating:
5.0

very good service.

Sarkis Meldonian 
Rating:
5.0

Customer did not leave a comment.

Hayk Papikyan 
Rating:
5.0

Customer did not leave a comment.

Jose Rayos 
Rating:
5.0

Customer did not leave a comment.

Nelson Navarro 
Rating:
5.0

Natenk

gevorg demirjian 
Rating:
4.0

Customer did not leave a comment.

Mark Thompson 
Rating:
5.0

Check inner tires before giving to new customer

Michael Seaton 
Rating:
5.0

Customer did not leave a comment.

JIN KIM 
Rating:
5.0

nice guy

COREY EAKER 
Rating:
3.0

Customer did not leave a comment.

Bo Sam Shim 
Rating:
5.0

Customer did not leave a comment.

George Mitilineos 
Rating:
5.0

Customer did not leave a comment.

Jerry Edelnant 
Rating:
4.0

Customer did not leave a comment.

Jeff Henry 
Rating:
5.0

Customer did not leave a comment.

John VanPaddenburg 
Rating:
1.0

The truck was pulling hard to the right. I was almost in an accident twice. I tried to take it back to the place I pick it up from but the guy there told me don't bring it back there or don't call him if I have any issues.

CHRISTOPHER RANKINS 
Rating:
5.0

Steve the owner was very helpful and made the experience a breeze. You should have more facilities like this

Noel Khoshabou 
Rating:
5.0

Excellent service and product

Howard Marcus 
Rating:
3.0

The back of the van was extremely dirty when we received it. I was disappointed with the maintenance and cleanliness of the vehicle for what seems to be a very new van.

Owen Faudree 
Rating:
4.0

The original drop off location refused to accept the uHaul. This location was very helpful and friendly

VIKAS PATEL 
Rating:
5.0

Customer did not leave a comment.

Mary Ellen Lord 
Rating:
5.0

Steve the owner was very helpful and walked me thur everything !

kathy ake 
Rating:
3.0

Customer did not leave a comment.

Heather Hatch 
Rating:
4.0

Customer did not leave a comment.

Romuald Marual 
Rating:
5.0

Customer did not leave a comment.

TARON ZOHRABYAN 
Rating:
3.0

No explanation of buttons in dash.

Scott Delle Donne 
Rating:
5.0

Customer did not leave a comment.

ZOHRAB DADOYAN 
Rating:
5.0

Customer did not leave a comment.

MELODY WILLIS 
Rating:
1.0

Cheating is too much

GURGEN MNATSAKANYAN 
Rating:
5.0

Good, fast and friendly customer service. Truck was a little dirty but worked fine .

Steve Shimizu 
Rating:
5.0

Customer did not leave a comment.

Kobi Papoushado 
Rating:
5.0

Customer did not leave a comment.

Kobi Papoushado 
Rating:
5.0

Customer did not leave a comment.

Kobi Papoushado 
Rating:
5.0

Customer did not leave a comment.

Kobi Papoushado 
Rating:
5.0

Customer did not leave a comment.

Gregory Serrano 
Rating:
5.0

Last minute emergency need due to loosing my truck in a crash. They truly helped me.

SANTIAGO VANEGAS 
Rating:
5.0

Customer did not leave a comment.

JULIAN GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

JULIAN GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

Kobi Papoushado 
Rating:
5.0

The app was not working at all. Photos were not uploading. I stayed there trying to make it work for 30 minutes. I was not able to return the van using the app. This location had to do extra work for me the next morning to check in the vehicle. Please fix the app.

Blaine Obrien 
Rating:
3.0

The truck stopped several times due to battery issues. I couldn't even move with this truck. Had to call road side assistance several times and they charged me for a extra day which for a rental didn't use?

MANNJOT BHASIN 
Rating:
3.0

The vehicle was loud and anyone that rents it should have noise cancelling headphones. Definite issues with the muffler. My brother followed in his own vehicle and could hear it with the windows up and 3 cars away. Also, check engine light came on during the use.

MARTIN AGUIRRE 
Rating:
3.0

DIRTY WINDOWS SMELLED LIKE SOMEONE SMOKED 10 PACKS OF CIGARETTES

MICHAEL FOWLER 
Rating:
5.0

Talk to Uhaul about making sure the listed times online reflect the actual times people are able to pick up at this location.

Blaine Obrien 
Rating:
5.0

Customer did not leave a comment.

Crystal Jenkins 
Rating:
5.0

Customer did not leave a comment.

YASUO SHIMIZU 
Rating:
4.0

I was not happy that I was charged $10 for insurance. I am fairly certain I did not request this when I ordered the vehicle. Otherwise a very pleasant rental experience.

Bruce Russell 
Rating:
3.0

Your mobile app is complete shit! Why even roll it out if it doesn't work properly all you're doing is making your customers mad. Your app froze up and your customer service rep said that the app didn't work properly that I had to go online through uhaul.com to complete this transaction. I wasted 45 minutes trying to figure out what was wrong before your representative told me that your app did not work properly. 100% bulshit

DANIEL CAMPOS 
Rating:
4.0

Great place to fuel up before we return the truck

IMANI TAYLOR 
Rating:
5.0

Easy to schedule. Worked out great! 2nd time. We like this location.

FREDERICK BLASETTI 
Rating:
5.0

No improvement needed!

ALAN COHEN 
Rating:
5.0

Customer did not leave a comment.

Sandra McCarthy 
Rating:
5.0

Thank you so much ^^

Kyungho Chang 
Rating:
3.0

Customer did not leave a comment.

JINOCARLO ALVAREZ 
Rating:
3.0

All damage was not marked. Could not see truck body well. Don't like the app/smart phone customer service system. What if someone doesn't have a smart phone?

ALAINE KASHIANMCCLENAHAN 
Rating:
5.0

Everythng was seemless, customer service and professionalism was excellent. Thank you.

DAVID FIGUEROA 
Rating:
5.0

Staff was friendly and professional. Everything done on a timely manner.

SAMUEL MESROPIAN 
Rating:
5.0

Please honor my online request to PASS on CDW when checking out the vehicle. It frankly pisses my off that I have to go through so many “No, I Don’t Want” clicks to make a reservation, but to then have the first one added BACK to the contract, where I need to diligently look for it to demand again that it me removed, or be stuck (again) paying for something I do bot want and said I didn’t want. This is the kind of shit that results in class-actual law suits.

GEORGE ROMANO 
Rating:
5.0

The location was great but the uhaul website was not as user friendly as it could be and when I called uhaul to discuss what I thought was a billing mistake ( I was wrong) I waited 50 minutes on the phone. The person answering the phone was nice.

PHILIP MOINESTER 
Rating:
2.0

To far away from our location

bernard glasky 
No reviews have been submitted for this location.

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