Customer Reviews for Eli's Mobil
(Distribuidor de U-Haul del vecindario)

75 comentarios

17011 Lassen St   Northridge, CA 91325

(818) 717-8594

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 8 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 717-8594

17011 Lassen St
Northridge, CA 91325

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 8 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Talk to Uhaul about making sure the listed times online reflect the actual times people are able to pick up at this location.

Blaine O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

YASUO S. 
Clasificación:
4.0

I was not happy that I was charged $10 for insurance. I am fairly certain I did not request this when I ordered the vehicle. Otherwise a very pleasant rental experience.

Bruce R. 
Clasificación:
3.0

Your mobile app is complete shit! Why even roll it out if it doesn't work properly all you're doing is making your customers mad. Your app froze up and your customer service rep said that the app didn't work properly that I had to go online through uhaul.com to complete this transaction. I wasted 45 minutes trying to figure out what was wrong before your representative told me that your app did not work properly. 100% bulshit

DANIEL C. 
Clasificación:
4.0

Great place to fuel up before we return the truck

IMANI T. 
Clasificación:
5.0

Easy to schedule. Worked out great! 2nd time. We like this location.

FREDERICK B. 
Clasificación:
5.0

No improvement needed!

ALAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

Thank you so much ^^

Kyungho C. 
Clasificación:
3.0

El cliente no dejó un comentario.

JINOCARLO A. 
Clasificación:
3.0

All damage was not marked. Could not see truck body well. Don't like the app/smart phone customer service system. What if someone doesn't have a smart phone?

ALAINE K. 
Clasificación:
5.0

Everythng was seemless, customer service and professionalism was excellent. Gracias.

DAVID F. 
Clasificación:
5.0

Staff was friendly and professional. Everything done on a timely manner.

SAMUEL M. 
Clasificación:
5.0

Please honor my online request to PASS on CDW when checking out the vehicle. It frankly pisses my off that I have to go through so many “No, I Don't Want” clicks to make a reservation, but to then have the first one added BACK to the contract, where I need to diligently look for it to demand again that it me removed, or be stuck (again) paying for something I do bot want and said I didn't want. This is the kind of shit that results in class-actual law suits.

GEORGE R. 
Clasificación:
5.0

The location was great but the uhaul website was not as user friendly as it could be and when I called uhaul to discuss what I thought was a billing mistake ( I was wrong) I waited 50 minutes on the phone. The person answering the phone was nice.

PHILIP M. 
Clasificación:
2.0

To far away from our location

bernard G. 
Clasificación:
1.0

I purchased 24 packing blankets and a dolly with my order. They didn't have these items and couldn't take them off the bill because each time I was there their “boss” wasn't in and that was the only person who could do the change. I had to go purchase blankets at Home Depot. I spent 45 min on hold with uhaul only to have the operator hang up on me after answering. Overall a stressful experience. 1 star.

Enoch J. 
Clasificación:
5.0

Continue the work well done 👍

ALICIA M. 
Clasificación:
5.0

Very happy, highly satisfied customer, highly recommend!!! Steve was very respectful, professional and extremely helpful!!! Also, thanks to Steve it was very easy to rent and return the U-Haul - 9' Cargo Van!!! Very, very convenient too!!! The Cargo Van was brand new, nice, clean and ready for my reservation. Very nice service and so easy to use the U-Haul rent service for first time user like me. Thanks again Steve!!!!!!!!!! Great Service!!!!!!!! Thank you all!!!!!!

constantin P. 
Clasificación:
5.0

Please fix the ramp it was broken and hard to slide back into place.

Raymond J. 
Clasificación:
5.0

Very happy

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gio T. 
Clasificación:
1.0

For some reason, my account was charged twice. I returned my vehicle on time, yet the next day you thought I still had it. I still have not received the refund for the extra charge and will be disputing this with my bank tomorrow.

Joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert B. 
Clasificación:
4.0

The van was not clean. It had several pieces of trash in the main cabin.

Raul O. 
Clasificación:
5.0

The recent software update that caused the manager to sit on hold for -6* minimum to finalize payment for the rental was infuriating, it this falls squarely on U-Haul and not the rental location.

George R. 
Clasificación:
5.0

The pick up and drop off was very easy and the van was perfect

Autumn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C. 
Clasificación:
4.0

The pickup and drop off was very quick and efficient. However, the lock on the rear door did not work and the Eli employee said he has asked his UHaul rep for a new lock several times. Summary, Eli's did a great job, the truck served its purpose, but the local UHaul rep needs to better support his/her outlets.

Brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Temma W. 
Clasificación:
5.0

Very nice service and so easy to uhaul rent service for first time user like me.

Yong Hoon Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario F. 
Clasificación:
5.0

Owner was courteous and helpful. I forgot one of the blankets and he let me come back prior to closing and return it.

curt E. 
Clasificación:
3.0

Location, eqt and rep were good...BUT I WAS OVERCHARGED!!! I was charged $14 for SafeMove that I didnt order. Also charged $5 for furniture pads that I didn't order. Told rep prior to signing contract that I didn't want either additional item and he attempted several times to adjusted it on his computer. However, I was charged for them anyway. I would like an immediate refund of this $19 (+tax) for the UHAUL internal error. M. Deet mikedeet@gmail.com 720-290-3222

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

james F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur K. 
Clasificación:
5.0

El cliente no dejó un comentario.

darren M. 
Clasificación:
5.0

It is easy to move.

changhee L. 
Clasificación:
5.0

Brett took excellent care of us. I will highly recommend this place to anybody I know looking to rent a uhaul. And this will always be my go to place for truck rental. Thanks again, Brett!

Vera G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

Nothing the gentleman was great!

Henry R. 
Clasificación:
5.0

Fees are outrageously high and it wasn't explained at all that we had to pay a per mileage fee AND we had to pay for the gas that was used. We would have filled up at the gas station where we rented the truck before parking it if we had known.

Michael T. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

art D. 
Clasificación:
1.0

I dropped off the trailer on Friday 10 May. Steve said he would log the trailer in. I was called Friday night by U-Haul asking where the trailer was. I explained it was already dropped off. On Sunday 12 May, I called U-Haul to ask status...still not logged in as returned. I called Steve Monday 13 May. He said he forgot. Poor service

john S. 
Clasificación:
2.0

When I dropped off the truck I was told i would be emailed (same day) with drop off conformation, got nothing. next day i stopped by, boss was not there (it was sunday), had to force the guy at the counter to take my name and reservation # to give the boss so he could email me my drop off conformation, still nothing, l had to call Uhaul direct to get what I was promised and needed, people on the phone could barely speak english.

Robert M. 
Clasificación:
2.0

El cliente no dejó un comentario.

JIMMIE MATHEW B. 
Clasificación:
5.0

Thanks Stiv

Gary N. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy R. 
Clasificación:
5.0

Service was excellent. Here's a way you can improve it: Offer the customer a Haggen Dazs ice cream bar when he returns the truck sparkling clean. Either that or a Kit Kat. Oh, when you get a chance, watch EvolutionVsGod. Tomorrow's not promised for any of us.

JONATHAN K. 
Clasificación:
5.0

Everything was perfect. From pick up to drop off.

barbara S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
4.0

El cliente no dejó un comentario.

james G. 
Clasificación:
5.0

They were very accommodating on such short notice. I thought the u-haul I was going to get was a truck that might break down on the way back to where I was going, but I was pleasantly surprised that the gentlemen were looking out for my well being which is unheard of since I am a woman, I was treated like so and with care. I highly recommend going to these guys in Northridge.

carol L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI J. 
Clasificación:
3.0

You relocating the truck so it would be where I want to rent it from, instead of telling me that I need to go to some other further out location to get the truck I wanted to rent.

bonnie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Godofredo D. 
Clasificación:
5.0

Thanks to Steve it was very easy to rent a u-haul. Very convenient too.

WINNEY A. 
Clasificación:
5.0

Steve and his employees were awesome to work with and I was extremely pleased with their professionalism.

Bobbi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime B. 
Clasificación:
4.0

I was charged 2 gallons extra for fuel, because the truck's fuel guage indicator online shows the tank was full when it wasn't (i have a picture of it) I filled it more than i used for the day and i still got charged $9.50 for 2 gallons

stephan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isahi S. 
Clasificación:
4.0

El cliente no dejó un comentario.

PHILLIP D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T. 
No se han enviado comentarios para esta ubicación.

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