Customer Reviews for El Sobrante Arco
(Distribuidor de U-Haul del vecindario)

814 comentarios

3753 San Pablo Dam Rd   El Sobrante, CA 94803

(510) 243-6749

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.- dom.: 8 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(510) 243-6749

3753 San Pablo Dam Rd
El Sobrante, CA 94803

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.- dom.: 8 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

realeen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIANA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan S. 
Clasificación:
1.0

I needed to bring a few things from the Bay Area to my storage unit in Sacramento. I went online and saw that I would save money if I returned the truck back to the Bay area it would be more affordable. I saw the price thought it was fair and I was willing to pay but after I clicked on to pay the bill the charge had doubled, so I canceled the rental because I wasn't willing to pay that much. A few days later, after a friend told me its better to do this by phone, I called and after talking with three different people, someone told me that I'd be able to pick up the truck in El Sobrante and gave me a price, again something I was willing to pay...I did have other choices on how to get the stuff to Sacramento but I was trying to avoid tying up another persons time. I did ask the woman on the phone if there were any hidden charges more than once and she said no. Today I went to pick up the van and was told that it would cost $132. I asked for a receipt so there wouldn't be any surprises but they said they would email it to me. This was my mistake. I trusted that the price quoted would be what I was charged. When I returned the truck 6 hours later the charge was $233. Sorry but can't you just let your customers know what the real price is and let them decide if they want to spend that money. Very dishonest way of doing business and I feel like I was lied to by both the woman on the phone and the Arco station that handled the transaction. I will never rent from Uhaul again just on principal. I hate being lied to.

ralph H. 
Clasificación:
3.0

The associate who helped me in the morning, wasn't very welcoming. He was better when I returned the vehicle.

Sakara S. 
Clasificación:
5.0

Easy in and out. The cashier was knowledgeable of what he was doing. No hassle. I would recommend this place.

Ganesh G. 
Clasificación:
5.0

The U-haul office is actually a gas station. The personnel was very nice and accommodating

Alexander K. 
Clasificación:
5.0

The service was courteous, great multi-tasker, knowledgeable and would recommend and use this location again.

Patricia C. 
Clasificación:
1.0

The customer service was fine when we first arrived but it seems once people came for gas the attendant started to get very rude and frustrated. He was very rude to everyone on my moving team including my elderly grandmother who rented the van for the move. This was my second time coming to this location and both times I have been met with the same rudeness. I won't be returning.

Annie M. 
Clasificación:
5.0

This location was great. The Uhaul system charged me for 3 days but I only had the uhaul for 2 days.

Christopher B. 
Clasificación:
4.0

It's kinda tight to back out a truck if there are lots of people waiting for gas pumps.

Joseph M. 
Clasificación:
3.0

The service provider who gave me assistance during the pick up was very courteous and polite. The service provider who was present during the drop off of the vehicle was extremely rude, disrespectful. Returning the U-Haul was a very stressful situation.

Tenesha S. 
Clasificación:
2.0

Van was very dirty and had many trim pieces broken. Also smelled VERY bad. I would not use this location again. Also the online system to have contactless pick up the truck was slow and confusing.

Christopher C. 
Clasificación:
1.0

Truck is so dirty and costumer service is so bad…

Jaswinder K. 
Clasificación:
5.0

With my experience with the the other u haul rental at 3131 San Pablo is not very good. We went there to rent a bigger size but they didn't let us rent their u haul they sent us ti different place and they said that's the only available which is not true. She laid there were two available for the size that we want but they didn't allowed us to rent. It's so obvious that they are making business that they can rent to somebody and charge more y to hat day. I'm sure they are doing this also to other's but that is not right. I hope can address this problem yo that rental place . And I do really appreciate it. The place that where we pick up the car in Arco is very nice he wanted to help us in order for us to get what we needed but he has limited car to rent. But he tried his best. And we really appreciate him.

gina G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Victor C. 
Clasificación:
5.0

Continue the way you are and do what you think it can make more improvement to the service. To the best of my knowledge, everything is perfect

JACOB O. 
Clasificación:
5.0

really great experience, very nice people, understanding and compassionate, kudos to them.

Benjamin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon J. 
Clasificación:
5.0

The Gas indicator wasn't working properly due I filled the gas tank and I made sure was full, but the was indicator wasn't go all the way up and I told to the lady, any way, she charged me for the gas!!!

Juan B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauro L. 
Clasificación:
5.0

For the 1st time the cargo van was super dirty inside. Lots of wood and/or cardboard chips and shards everywhere. And a bunch of pennies. I had to sweep it all out and stooping over inside the van to sweep was terrible on my back.

NEKISHA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIPENDRA R. 
Clasificación:
1.0

The truck was dirty and had dog crap on the floor board inside the cab. The outside was caked in mud as well.

Michelle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

Very happy with the service, Aoi had to work very hard because they were having a problem with the computer. She really worked above and beyond to ensure that I understood the receipt, and that I felt comfortable as she struggled with the computer issue.

LAURA R. 
Clasificación:
1.0

I dropped it off here in plenty of time for the return - it was a 24 hour rental. It was all gassed-up, clean and ready for return. There was plenty time to check it in, so when the lady said "just leave the key" I trusted she would check the truck in right then.(they were not busy and there were two of them there) She did not. They waited a little more than 30 minutes, so the timeclock on the daily rental rolled over to another day. They were then able to charge me one extra day. I will probably bring up a dispute with Uhaul. Not Ok.

DEBORAH R. 
Clasificación:
3.0

The attendant was very polite and it was easy to rent the equipment, The truck was dirty inside the cab and in the cargo area.

Ginger D. 
Clasificación:
5.0

Friendly, efficient agent.

Susan J. 
Clasificación:
3.0

They added an extra 50 miles on my invoice that I did not drive and I had to add air to the tire.

william Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICOLETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo A. 
Clasificación:
5.0

El cliente no dejó un comentario.

george H. 
Clasificación:
5.0

Close to my home. Good experience.

kawai K. 
Clasificación:
5.0

Thank you for the wonderful service.

Loren M. 
Clasificación:
2.0

Had to pay a deposit never had to do that but I guess because I'm a black woman and was overcharged

MYEASA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNETTE W. 
Clasificación:
2.0

Not happy with the charges Drove only 30 miles and it costs more than $60+

maninder S. 
Clasificación:
1.0

Over charged me on the millage!!!

Bryan H. 
Clasificación:
1.0

Have an actual Dropbox for the keys.

ANTHONY R. 
Clasificación:
5.0

Love how as soon as I walked in to pick up there was no wait time. The guy got straight to it which was awesome since I was on a time limit. Also, when I dropped it…no time wait neither. There was a different guy but got straight to business by checking me out. Great customer service as well! Definitely recommend this place!

Lizbeth B. 
Clasificación:
3.0

train employees better

Esther L. 
Clasificación:
5.0

N\A

Bimal M. 
Clasificación:
3.0

Your policy of leaving the gas tanks at 3/4 instead of full is gimmicky and makes it near impossible to replace the true amount of fuel you used. In my case I paid for 3 gals of gas for a 17 mile trip and it barely moved the gas gauge needle. It seems like a purposeful move to game customers out of money and is dishonest. Leaves a bad taste in my mouth and the next time I need to rent a vehicle I will consider other options.

Paul K. 
Clasificación:
3.0

El cliente no dejó un comentario.

FIDENCIO M. 
Clasificación:
5.0

The vehicle was clean, but seemed like the previous rental smoked in the vehicle. As soon the air conditioning came on there was horrible smell of tobacco smoke.

Nicholson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUS L. 
Clasificación:
4.0

It's in a gas station so parking is a bit difficult, but service was good.

ERIC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

julian H. 
Clasificación:
5.0

so when I first went to check on her U-Haul he told me that the U-Haul will be available on Friday I didn't even know that I needed to make reservations. when I got there on Friday I was told that I need to make reservations but I don't know that because three days before the man was so busy on his cell phone he was just telling me to just come back on Friday on the ground be available had to argue to Uhaul, Damn when I dropped it off he was leaving and he close the door on us and told us to go to keys on the counter where anybody can access the keys and take the U-Haul I had to literally stuff the keys under the door It was a bad experience

ALAYA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernardo A. 
Clasificación:
4.0

Sunday afternoons can be busy as a drop-off site, as Windy Flat is closed.

Ellen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heriberto R. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROLAND M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary vinese H. 
Clasificación:
5.0

Service was fast and efficient, staff very friendly and professional

ROLAND M. 
Clasificación:
4.0

The passenger seat of the car had gum in it and old used cleanliness wipes

Neil R. 
Clasificación:
5.0

The lady that checked the truck was very friendly and helpful

TONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS H. 
Clasificación:
5.0

Very fast and efficient service

Edison M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY M. 
Clasificación:
3.0

Be more clear about all charges. Wasn't made clear that not only do you pay for rental, but also mileage and have to fill the gas

FRED H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

loribelle enriqu M. 
Clasificación:
4.0

Easy and fast. The equipment was mostly clean -- clean enough. The back tire did not have enough air.

COLETTE C. 
Clasificación:
1.0

Ensure that the vehicle is clean. They gave me a vehicle that was covered in dirt on the inside of the truck. There was sticky stuff all over the center console and when I brought it to their attention he came out to look and said he would put a note for when I dropped it off instead of making sure I got into a clean rental truck. When I came to return the truck, they told me I went over 15 miles! I had to take my dirt bike to the shop across the street from the usual rental company and my house was 2 miles each way! At the very most, it was maybe 7 miles. It was my fault for not taking pictures of the odometer, but this was out of control. This places should NOT be renting any cars out as they cannot maintain them properly or honestly. I have photos of the filthy vehicle if anyone needs proof of how bad they gave the truck to me.

ASHLEY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

REBECCA M. 
Clasificación:
5.0

The gentleman who helped me was extremely kind and polite. I will be definitely going there in the future to rent again.

gabrielle G. 
Clasificación:
1.0

Switched vehicle to a older fe vehicle at a location in which their key drop box had been broken into so even though I reserved for 12 hours I had to return before the gas station closed. Thanks for wasting my morning lowing up my schedule and trying to get me into a van that had used toothpicks and snot rags. The vans Jack had been removed and the nut that held it in place was missing so it was rolling around in back. 3 or 4 pieces of metal rolling around shredding my stuff. UHAUL AN ECONOLINE VAN IS NOT THE SAME AS A TRANSIT VAN. ON YOUR WEB SITE YOU DONT LIST DIMENSIONS FOR THE ECONOLINE. IF I RESERVE, RESERVE A TRANSIT VAN THERE HAD BETTER BE A TRANSIT VAN OTHERWISE SCRUB THE WORD “RESERVATION” FROM YOUR WEB SITE. IT SHOULD SAY YOU GET WHATEVER WE FEEL LIKE GIVING YOU AND IF YOU DONT LIKE IT TOUGH

Mark P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIA F. 
Clasificación:
2.0

All the check engine lights were on. There was gum on the window sill. There was garbage in the bed of the vehicle. Steering wheel was sticky and dirty. I had clean and wipe everything down. By the time I returned the vehicle, it wouldn't go into reverse, then I had the representative mansplain to me how to put it into gear and drive. Other issues, but that was the main situation.

CHERRIE E. 
Clasificación:
4.0

The attendants were kind and swift.

Claudia L. 
Clasificación:
5.0

Excellent service; easy to make reservation; truck ready at pick up time; located in an Arco gas station so it is very easy to fill the tank afterwards with needed gas.

PRECIOUS P. 
Clasificación:
1.0

No dolly No moving blankets Almost no gas in truck to start Service engine light on entire time

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Stop over charging for mileage! what a scam!!

BRYAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANDY M. 
Clasificación:
1.0

Truck was terrible and check engine light was on.

RICKYLEE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert Z. 
Clasificación:
1.0

I trust them for full tank which was not I have to pay for extra gas....when I return

RAJA R. 
Clasificación:
5.0

¡Gracias!

Dave M. 
Clasificación:
3.0

The truck smelled like a smoker was just in it and the steering wheel was dirty and sticky. I am very disappointed that during a Covid 19 pandemic, that i was rented a dirty truck. We had to pull over and get wipes to clean the truck ourselves. 61.00 for a filthy truck- no okay!

DON C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Maria P. 
Clasificación:
5.0

Thanks for the truck!

nik P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX L. 
Clasificación:
5.0

Excellent service. Both people that helped me were friendly, easy going, and professional. A+ Best Uhaul renting experience I think I have ever had! The truck no issues!

CONNOIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANIF G. 
Clasificación:
1.0

Aoi was very rude. She tried to charge me twice. It took her over 30 minutes to refund my credit card. The 15 foot that's she told me was reserved really wasn't and she rented it to another person. When I called to ask questions she hung up on my and wouldn't answer the phone. I had to drive back to the location. She is very unprofessional.

SHERRI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole S. 
Clasificación:
3.0

You did not have a dollies or straps to tie down the furniture. Hiw are you in compliance with covid 19. No sanitizer were available no one wipe the inside of the truck with disinfectant. We did it ourselves.

ANDRE D. 
Clasificación:
4.0

I have not received my balance back from my deposit you took 98 when i returned you charged me 52 you should return difference to my card. Thank you have not received it

MICHAEL D. 
Clasificación:
1.0

Terrible. Was given truck with 1/4 tank gas and was told if we refilled tank ourselves we would be reimbursed. We were reimbursed $15 on a $122 fill up. Truck broke down after one load and entire day spent waiting for repair. Was compensated with a second day, for which I had to take time off work, when I returned the truck the rental price was higher than stated, rather than being calculated according to mileage. Verbal agreements not honored. I ended up spending $207 total with gas and rental for what was supposed to be a one day local truck rental.

Jessa M. 
Clasificación:
1.0

they ran the wrong card and wouldn't let me use a different card instead they sent me to collections. Rediculous.

MATTHHEW H. 
Clasificación:
1.0

They took out 320 dollars extra out of my account

ALEXANDER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

YOLANDA R. 
No se han enviado comentarios para esta ubicación.

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