Customer did not leave a comment.
Fernando M
Customer Reviews for El Camino Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
BIG PROBLEM: We picked up a Load Share in Scottsdale, AZ UHaul. There the Load Share Trailer was leaking air. It was VERY obvious. They young teenager UHaul employee tried to pawn off this defective trailer. When I pointed out the obvious problem: he said "just keep watching the problem tire and keep inflating it along the way". I REFUSED to have such a NIGHTMARE trip! RELUCTANTLY and with bad attitude he switched out the Load Share Trailer. Scottsdale UHaul needs to better monitor their Equipment and better train their Employees in Customer Service. This took EXTRA TIME on our and and frustration.
Tyrone BUhauls info on drop off site was incorrect, location closes at 5pm when uhaul shows 6pm. No personnel was there to assist or show a specific spot to drop off truck and trailer
Samuel RN/A
COMFORT GNot opening until 10:00 a.m. meant we lost the morning and it would have been nice to get the truck at 8:00 a.m. The first location we were going to pick up at was open at 7:00 a.m. but that changed when we wanted a bigger truck.
Dennis JDrop off the auto lot was closed. Was not sure where to park the 26foot truck. Tried to call customer service no answer. Finally got in touch with the Uhaul I picked up from. And was told to leave it anywhere I can and put the keys in the box. finally someone pulled up but not the owner and said to the park the truck in the back and he will give him the keys. I took the pictures and put the keys in the lock box.
Rochelle TTerrible the return location was wrong and so was pricing quoted, will not recommend or come back again.
Samantha R