Customer Reviews for EHR Solutions
(U-Haul Neighborhood Dealer)

301 reviews

10360 Veterans Memorial Hwy Ste 103   Lithia Springs, GA 30122

(678) 905-3441

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–3 pm

Services at this Location:

Contact Us

(678) 905-3441

10360 Veterans Memorial Hwy Ste 103
Lithia Springs, GA 30122

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5:30 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lesley S 
Rating:
5.0

Customer did not leave a comment.

Drekwon B 
Rating:
5.0

Quick and easy pickup

CHARLES H 
Rating:
3.0

The uhaul was dirty. The customer service was amazing. I had no problems at all.

oesha b 
Rating:
2.0

The trick was in horrible condition. The driver’s side lock was broken and I had to enter through the passenger door. The windshield was cracked and the car/engine made a lot of noises.

Mickela I 
Rating:
5.0

I have a lot of issues getting on my to confirm my rental but the customer service rep that help me with amazing. I just hate. I can’t remember her name. She stayed with me until I completed my transaction and the key was in my hand that spoke to me. Her name is Jamila, but you can see the person that spoke with kudos to her. She rocks!!! Please thank her again for her. Excellent customer care.👍🏽🩷

Delores M 
Rating:
2.0

Truck was clean inside, but came with some damages on the outside (i.e. loose key cylinder on the drivers side that looks like someone tried to strip the lock, lose wooden plank board on the inside of the uhaul in the cargo space). Also mobile pick up was extremely frustrating and the GPS could not access our location in the app, although trying several different methods and different phones. I hope this glitch is fixed in the app soon. We tried over and hour to check in and lost out on moving time. Will be my first and last time using mobile pickup, especially at this location. Upon return, location building had no lights and we had to return the truck completely in the dark. Did not feel safe and it was hard to take pictures of the truck afterwards without proper lightly.

Fredrick T 
Rating:
5.0

Just make sure the gas amount is in there

Linda W 
Rating:
3.0

Improve app for check out had trouble with taking picture odometer. And also trying to put in numbers manually was an issue. Just charge flat fee and stop advertising 19.95 like it’s a flat fee and then adding on mileage at an additional cost for local use. Then was charge for less than an inch not past the quarter mark on the gas.

Patrick B 
Rating:
4.0

Make the process better with app and getting keys etc

SARAH H 
Rating:
5.0

Please disregard my previous review. I was at the wrong location, that’s why I couldn’t find the uhaul key box. She called me to get it fixed. She was very helpful and understanding. Thank you. 🙏🏾

JASMINE J 
Rating:
4.0

The business was closed . We did have an easy drop off . Using the app . But no one was available to rate the experience

Brandy W 
Rating:
5.0

Keep the same enery lol.

Delvin G 
Rating:
4.0

Customer did not leave a comment.

Tricia W 
Rating:
5.0

Customer did not leave a comment.

lisette c 
Rating:
5.0

Customer did not leave a comment.

Russell S 
Rating:
1.0

The girl wasn't at the office trying to do business over a phone and kept hanging up on me. No paper work or nothing needs another of improvements etc.. Every Poor customer services.

La-Tasha J 
Rating:
5.0

The staff was friendly, and they promptly checked my truck in. It was fasten easy.

Melodie J 
Rating:
1.0

No one in office and I had to call a number and wait outside in the freezing cold till they would give me a code. Terrible customer service

Adam M 
Rating:
5.0

Customer did not leave a comment.

Natasha S 
Rating:
5.0

The process was easy and the owner was pleasant and cheerful. I don’t think I’ve ever gone to uhaul and met someone happy to see me. It was an overall great experience and I’ll ALWAYS return to this location and recommend it to anyone else!

Marlon P 
Rating:
5.0

Natasha Uhaul customer service was nothing less than exceptional. Her patience, kindness, knowledge, professionalism, and uplifting demeanor certainly contribute to exceptional customer service. It's great when team members make moving a smoother and more positive experience.

Ceira L 
Rating:
1.0

DO NOT WASTE YOUR TIME RENTING FROM THIS PLACE!!! I rented a truck for moving, both houses are 6 miles apart and chose this location due to how close it was to both places. Upon arriving to uhaul location, nobody was there to assist with picking up truck. When the lady finally arrived which was after I arrived, she seemed to be in a quick hurry to get me out of there. NO instructions on drop off outside of where to put key, NO instructions on having to fill out info through text in order to confirm total milage used, if dropping off after hours, NO confirmation on license plate before leaving, and NO information regarding any fees, extra charges, etc. I was charged for driving 84 miles when I only did a one-way trip from old house to new house, and of course the 6 miles from Uhaul location to old house. When picking up truck, there was less than a quarter tank of gas left, which I replaced and even added a little more gas than what was in it. I drove a total of 27.2 miles and was charged 120.01 when in reality I was only supposed to be charged 62.07. I was also charged a convenience fee that was never advised to me by dealer. When calling to dispute the charges, lady was very rude and non-chalant about what was incorrectly charged to me. My card was charged 3 DIFFERENTI TIMES WITHOUT CONSENT OR INFORMATION FROM DEALER WHAT SO EVER. I DO NOT RECOMMEND THIS LOCATION TO ANYONE!

Jacquatta G 
Rating:
3.0

Customer did not leave a comment.

Brandi B 
Rating:
5.0

Customer did not leave a comment.

Stanley V 
Rating:
5.0

Customer did not leave a comment.

Terunda D 
Rating:
5.0

Customer did not leave a comment.

Natasha S 
Rating:
5.0

As soon as I walked in the office; the young lady greeted me and immediately asked how she could be of service. She pulled up my reservation with ease and went over the lease thoroughly. The truck was brought around to me so all I had to do was pull out. I was in and out of the office within 10 minutes. The location was easy to get to and clean. Upon return; the same young lady greeted me, inspected the truck and I was headed back to my destination within 5 minutes. I would definitely recommend this location to any friends and family. Great truck selection, supplies and excellent customer service!

Alexus C 
Rating:
1.0

Hello.. my name is Kelly Smith.. I am furious with the fact that I picked up a u haul Saturday in Lithia Springs that had 17 thousand something miles on it and tank was in E.. I put gas in the van went to Villa Rica to get my clothes and came back to Douglasville. I dropped the van off Sunday and was told the van had 16 thousand something miles on it at check out .. that is not true and there is no way I went over 100 something miles just going to Villa Rica and back to Douglasville.

Kelly S 
Rating:
4.0

Not very good experience the vehicle I rented didn't even know how many miles and gas it had

Joaquin L 
Rating:
2.0

+ Old Truck + No gas cap + Check engine light on + Gas was nearly empty + Did not have the appliance or general carts + No one at the location + Took nearly 1 hour to check equipment out and 1 hour to check equipment in through web

EDDIE G 
Rating:
3.0

The place was closed when I dropped off trailer. Had to go through truck share to finish my drop off.

David H 
Rating:
5.0

Customer did not leave a comment.

Ken B 
Rating:
5.0

Customer did not leave a comment.

Abiodun F 
Rating:
1.0

Call and text the actual person who used the service

Jermaine R 
Rating:
3.0

I love U-Haul they are my moving company I always rent trucks trailer and storage units because they are very reliable and many other locations great working vehicles and many more. I do know U-Haul has a pickup and drop off policy including the cleaning of the equipment used (vehicles) The only issue I had was the vehicle that I had was not clean inside and also in the back was not very clean. Just an FYI I have seen cleaner and used cleaner vehicles.

Deckland B 
Rating:
4.0

The van had a low tire pressure light on and the gas was on or at empty when rented.

Michael T 
Rating:
1.0

The uhual got a flat tire within minutes of me picking up. It caused a two hour delay. I had to cancel my movers because of the delay.

Ukisha P 
Rating:
3.0

AGAIN, NO ONE AT LOCATION. HAD TO DO EVERYTHING ON A SMART PHONE. IF I DIDN’T HAVE ONE, I DON’T KNOW WHAT WOULD HAVE HAPPENED. AGAIN, CALLED THE PHONE NUMBER ON THE DOOR, NO ANSWER. I WOULD REALLY, REALLY LIKE TO DEAL WITH A PERSON AND NOT TRUST THAT EVERYTHING GETS DONE OVER A TELEPHONE. IT TOOK US 30 MINUTES TO FINALLY GET THE RIGHT WEBPAGE TO CHECK THE TRAILER BACK IN.

Steven M 
Rating:
3.0

Customer service here sucks !

Ebony D 
Rating:
5.0

Customer did not leave a comment.

JR C 
Rating:
4.0

Customer did not leave a comment.

Jesse D 
Rating:
3.0

Customer did not leave a comment.

Marquitta M 
Rating:
3.0

Process final payment information quickly as well as refund.

Cynthia H 
Rating:
5.0

She is always great to rent from and she also is considerate of the businesses around her by directing parking. The other owner came over to her and said thank you! He said he wanted to do that cause it’s easy to complain but he wanted to tell her she did a good job and was a witness. Very professional lady!

Courtney T 
Rating:
4.0

Rep was kind and swift. Truck had unused tampons in the bed of the truck. Didn’t want to touch them so kicked them to the back and sat my items in the middle. Easy drop off. Wish I would’ve known no storage came with my booking though, had to pay huge fee to store items 😞

Jeterra W 
Rating:
4.0

Not over price and consider the price that is promoted.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Brandie A 
Rating:
3.0

There where closer locations to my destination for drop off. Not sure why this one had to be the choice.

MICHAEL R 
Rating:
5.0

Easy process. I was able to contact the owners when questions came about. She responded quickly and help with all concerns.

KARMESA B 
Rating:
1.0

Customer did not leave a comment.

Porche J 
Rating:
5.0

Customer did not leave a comment.

Rayia C 
Rating:
4.0

Customer did not leave a comment.

TANYA W 
Rating:
1.0

Location is terrible. My Dolly wasn’t even in my rental. It took an hour to even get my rental. No one answers the phone. Shut this place down

Zillary P 
Rating:
4.0

Customer did not leave a comment.

Megan T 
Rating:
2.0

First of all, I had a confirmed reservation. When I got there, No one was there. The door was locked. I called the number on the door and was put on hold for 7 minutes. I hung up and called back and was immediately put on hold again. This time for more than 10 minutes. When the lady finally got on the phone, she was not courteous and I pretty much had to do everything on my own.

Njogou B 
Rating:
3.0

Nobody was there when we dropped off however, no issues on Saturday morning from them. Not marked as great as a drop off location but it was convenient!!

JENNIFER G 
Rating:
5.0

Customer did not leave a comment.

Melissa G 
Rating:
5.0

The lady was so helpful and gave me total attention and promptness, I will use this location again and recommend it to my friends

Byron J 
Rating:
5.0

All good

Raymond G 
Rating:
1.0

I was asked if I wanted to return the vehicle to lithia springs or continue with my one-way trip and Bremen hwy 27 drop off reservation. I made it very clear that I would continue with my reserved drop off location in Bremen on Hwy 27. My drop off location was changed without my consent and without my knowledge by the U-Haul person. I reserved a one-way trip to drop off at hwy 27 in Bremen with a quote of $123. After repeated calls going unanswered and finally reaching a customer service rep, I ended up having to drive 34 miles PAST the drop off location that I reserved back to lithia springs and drop the vehicle off in a dark parking lot that has no parking lot lights. Which is in an unsafe location to begin with. In addition to this I had to pay extra for the milage difference because if I dropped it off at the location that I reserved I would be charged a fine for dropping it off at the location. Upon turning in the vehicle to lithia springs i received a notification that my payment of $149.xx was processed, however my card was charged $159.xx.

Linda W 
Rating:
1.0

The worse experience I ever have

Maria H 
Rating:
5.0

Customer did not leave a comment.

Desmond S 
Rating:
3.0

When I made the reservation, I signed up for truckshare however my reservation was confused with someone with the same last name as mine. This led to unneeded confusion and delays. I was supposed to pick up my truck at 7:45 only to be given the message by uhaul that I couldn’t get the truck until 9 when the facility opened. We arrived at the facility at 9:15 only for it to still be closed. After calling the local number, I was able to get the truck almost 2 hours later. Uhaul needs to ensure that the facilities they use for truckshare have the correct information and capabilities to provide timely services.

Gabrielle E 
Rating:
5.0

Customer did not leave a comment.

Nathan J 
Rating:
4.0

I received excellent customer service. The staff was professional, courteous, and kind. Kudos!

linda e 
Rating:
5.0

Associate was very helpful

John C 
Rating:
5.0

The attendant was attentive and professional.

Felix E 
Rating:
5.0

Customer did not leave a comment.

charlie w 
Rating:
5.0

Customer did not leave a comment.

Anthony G 
Rating:
5.0

Customer did not leave a comment.

Kevin C 
Rating:
5.0

Great customer service

Brian F 
Rating:
1.0

There is almost always an issue when renting from this location. Once my uhaul was given to another customer while I was on site trying to retrieve the keys for my rental reservation. Took 2 hours of my time to get another uhaul. We rent about every month and when I got to retrieve the key it is almost always not there no one is on the site and I have to make numerous calls and wait for callbacks just to get the key which can take 30 minutes to an hour to get the key for my rental. The trucks do not get checked for cleanliness. They are usually dirty and I have to remove trash from the back of uhaul on a couple of occasions. This last rental again had to get assistance to retrieve the key, garbage in the back of the truck, cab was filthy, the truck ruck was returned on time, and not checked in by EHR Solutions until the next day when I received a call asking had I returned the uhaul, and I was charged for two days. I am spending way too much of my time and paying helpers while standing around waiting for uhauls that I placed a reservation for. This location is convenient, but service is poor and lacking.

LARRY T 
Rating:
5.0

Customer did not leave a comment.

rodriquez F 
Rating:
5.0

Customer did not leave a comment.

Gloria B 
Rating:
4.0

Customer did not leave a comment.

Natasha L 
Rating:
4.0

Customer did not leave a comment.

DARIUS R 
Rating:
5.0

Was sent to another location that their was no communication, no truck, nothing. Was supposedly a vendor that didn't do their job. Called Uhaul and sent to new location where everything went well.

mark h 
Rating:
5.0

Customer did not leave a comment.

Waheeda W 
Rating:
5.0

Truck smelled like cigarettes

NEIL M 
Rating:
5.0

This was by far the Best experience I've ever had @ UHAUL. The staff was awesome, they made sure that I had everything I needed and some. Thank you!!!

Tanisha r 
Rating:
3.0

It was a good truck, but I ordered an appliance dolly and it was not in the truck. I had to wait 20 minutes to get the dolly.

Mark G 
Rating:
5.0

Customer did not leave a comment.

CHERYL B 
Rating:
5.0

Will definitely be renting from this location again!

Mary B 
Rating:
1.0

My appointment was at 4pm no one was there they showed up at 5 the truck was not ready very dirty and the check engine light was on and they didn’t do anything about it

Richard R 
Rating:
5.0

Our location office was exceptional, she was very friendly, and made us feel welcomed.

tam n 
Rating:
5.0

Customer did not leave a comment.

Eugenia M 
Rating:
1.0

Customer did not leave a comment.

Emma H 
Rating:
2.0

*No one in person....had to speak on the phone *Poor lighting around the facility..makes it uncomfortable to stop there at night and leave truck *Truck cab stuck from underarm odor

elizabeth l 
Rating:
1.0

I would never use this location again an don’t recommend it to anyone.

Janeka H 
Rating:
5.0

Customer did not leave a comment.

Curtis P 
Rating:
1.0

They changed my one way rental without my knowledge and made me drive back over an hour and half to return the truck. . They were 30 minutes late opening up for my pickup. Did not honor my reservations even though I had an email confirmation. Over charged the rental and did not honor their cap on drop off miles. Very bad experience and I will never rent from them again.

aarronton b 
Rating:
5.0

Customer service was amazing. Very professional and adaptive to my moving situation. Extraordinarily understanding and I will be using these services again!

VICTOR C 
Rating:
5.0

Make it known,that if you're closed on the return day to check it back in online. I arrived at 9:20am waiting for someone to come and at 9:40 I decided to check text message. Other Customers came asking, how were they to get their Reservation,if the office is closed? I told them to go to uhaul.com and see if they could check in. Overall the service was good!:0)

Sheila V 
Rating:
5.0

Customer did not leave a comment.

Phillip W 
Rating:
5.0

The young lady was very patient and tentative.

Curtis P 
Rating:
1.0

he posted hours of this location being open are misleading due to the staff utilizing call forwarding to respond and communicate with the renter. The female worker/employee would call and text from her personal number and, in my case, discriminated against me personally for errors in the mobile app. I was also threatened and under authorized charges were made multiple times to my bank account while I had the vehicle even though a $100 deposit was taken out for my reservation.

Jeremy K 
Rating:
5.0

Customer did not leave a comment.

CHITUNDA M 
Rating:
1.0

Worst U-Haul experience Ever. Rented a 10’ Moving Truck on 8-6-22. Total cost $554.00 if returned with same gas and under mileage. Truck returned under mileage and more gas when i picked it up. First issue: was told 48 hours before pick up will not be at location i choose, when booked on line. The new location was way out of the way on other side of town. I was advised someone would be present at the location to assist. Get to the location and door is locked, call number on door, to be told have to get key out of lockbox. Told will receive a credit for $23.38 due to no gas in truck. Truck was dirty on the inside and looked like it had been sitting for sometime. Return Truck on 8-7-22 under mileage and more gas in truck. My Credit Card was charged $574.75. Called original location on 8-9 spoke with a “Q” ask why charge the amount, he stated i can not tell why you was charged more and that you have to call the location that you dropped truck off at. This location doubles as a tax service, very unprofessional when you call, will be caring on a full conversation with someone else, and not addressing you as the customer. Second issue: Go into location of drop off and speak with assistant manager Eddie Wilson III, advised him of over charge and he advised me to call the location that i got the truck from, i advised him just talked to Q and told me to speak with this location. Eddie looked at contract and state you are right does not make sense why you was charged more. You have to call corporate office , provided me with the number of 678-608-4146 called corporate office while in the U-Haul location and had phone on speaker. Spoke with a “Diamond” stated same thing now sure why charged more, can not help me. I ask to speak with manager, she stated manager is on Vacation. I said ok, let me speak to someone that is in charge.. Said no one.. WOW no one i can talk with about my money. Eddie then stated let me she what i can do and issued the refund for $23.38, i advised him at the time should be more.Total charge should have been $554.00 given credit of ($23.38)= $530.62 Charged on Credit Card $574.75 Total refund should be $44.13 $574.75 -$530.62=44.13 He said that is all i can do. 8-16-22 No refund issued to my Credit Card. I go into the location and speak with Eddie Wilson again. Advise him no refund. He says you have to call you bank. I said i have and they are not showing it. Eddie states i see what happened “ corporate rejected it” not sure why. Stated i can issue another one and will take 5-7 days. Advised him already spent too much time on this and what if rejected again. Eddie stated then you have to call corporate office in Phoenix AZ. I said can’t you call them now to find out why..Eddied stated no.. I advised you are the assistant mgr, you should be able to call them and find out why rejected. Total lack of management and ownership to get issue resolved. Continued to pass the buck and refer me to call someone else. Locations: EHR Solutions 10411 Veterans Memorial HWY STE 103 Lithia Springs, GA 30122 U-haul of Clearwater 201 S Missouri Ave. Clearwater, FL 33756

Franna H 
Rating:
5.0

The process was quick and efficient

BIANCA T 
No reviews have been submitted for this location.

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