Customer Reviews for East Nashville Self Storage
(Distribuidor de U-Haul del vecindario)

769 comentarios

800 Main St   Nashville, TN 37206

(615) 226-8741

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: 11:30 a. m. - 3:30 p. m.

Servicios en esta ubicación:

Contáctanos

(615) 226-8741

800 Main St
Nashville, TN 37206

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 4 p. m.
  • Dom.: 11:30 a. m. - 3:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brad B. 
Clasificación:
5.0

I had reserved 3 moving pallets. When I arrived they stated they didn't have them. We were on a tight schedule and didn't have time to look for them at other locations. This was a big inconvenience. The people at the store apologized and blamed it on Uhaul..

Wes W. 
Clasificación:
1.0

Better customer attentive customer service and follow through when equipment is returned. I had the most horrifying experience and will never use the Main Street location in Nashville, if using U-haul again at all. My friends warned me to use Lowes or Home Depot. U-haul was more familiar to me. So I went with it. I truly regret that decision. After returning the truck on time in person to a live person as agreed, I charged for an extra day, late fee, not returning a dollie and a deposit, upward of $200 for a 24 hour rental. Wow!!! Still waiting on a refund all because someone failed to do their job. "My rep was in his cell phone the entire time." Never Again!!!

Cynthia L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jualetha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth R. 
Clasificación:
2.0

I was appreciative of the availability, but the return process was very misleading and cost me more money. I was able to have the truck back BEFORE the time listed on my reservation, but the walk-through was never complete. I wasn't informed that I was required to do it, since I handed the keys to an actual person and it wasn't until I realized I had never been issued a receipt, that the return process was in fact NEVER done (which how could I because the keys had been turned in at this point),, making the truck "late" though it had been brought back 2 hours before the time given. It was more than aggravating and just unprofessional, to be honest.

Rebekah G. 
Clasificación:
4.0

Online drop off after hours but the attendant the next was was great and helpful

Olenka S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire L. 
Clasificación:
2.0

Overnight security might be a good idea for this location. The parking lot felt unsafe both during the day and even more so during the evening.

Claire T. 
Clasificación:
1.0

The hours are not helpful for someone who is trying to make the most of a moving day. I was not able to tell that the reservation had not been made in the way that allows you to do the 24/7 pick up. All together it took us 70minutes to get the truck and I got charged $25 extra dollars for insurance I didn't want or need.

Sondra V. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIELLE C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
1.0

They left me with a half tank left than they said and I am being charged 75 for it fuck you

John H. 
Clasificación:
2.0

Got overcharged by Uhaul once again. I will never ever use you again

Cade C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dianne B. 
Clasificación:
3.0

Very sketchy area

Sydney G. 
Clasificación:
5.0

All was good

Raymond P. 
Clasificación:
3.0

We dropped it off after hours.

Chris S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Amelia B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nola D. 
Clasificación:
5.0

Really appreciated how fast it was to recieve the truck needed. I was on a tight schedule and the receptionist was quick to help. Overall seemed like a nice location and I would recommend this place to others.

Marisol G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Adrian Y. 
Clasificación:
5.0

Eli, the person who was working the facility when I picked up and dropped off, is a keeper. Great young man.

GS R. 
Clasificación:
5.0

The staff was super friendly and helpful. It was a very easy and smooth rental. Will definitely rent from them again.

Joseph S. 
Clasificación:
5.0

Ok. These people are very kind! This is how Nashville is suppose to be! Thank y'all! They also have a good sense of humor. Gem of a place. I would actually go out of my way to rent from them in the future. Couldn't be cooler customer service.

MARY M. 
Clasificación:
5.0

The facility was happy to change the truck assigned when I noticed front facia damage.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlin R. 
Clasificación:
3.0

I was harassed by a homeless man here and made to feel very unsafe. Thankful for the man working at the U-Haul center who got the man to leave me alone. But still.

Sydney Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick J. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven L. 
Clasificación:
5.0

The people inside were amazing. Your automated self check-in was an absolute time-wasting, contrived pile of horseshit.

JAMES M. 
Clasificación:
2.0

Let all charges be known and understood before hand

Eric P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tuguldur C. 
Clasificación:
5.0

The front desk employee did a great job! It was very busy and he handled it all with ease.

Jessica S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jed I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharine D. 
Clasificación:
2.0

I made an appointment for 3 hours 8:30-11:30 a week in advance. The Thursday before I received a confirmation of that time. Then, the Friday before that time was moved and shortened. When I called to ask they claimed “they didn't know what happened” Nothing was done to alleviate this time constraint (discount, refund, etc.) The office was short staffed and communication was poor.

Lauren P. 
Clasificación:
3.0

I can't comment much about this place because when we dropped the truck off before 5:00 P.M the location was closed, However we dialed the number that was on the contract and the lady that answered was very helpful.

Saeid S. 
Clasificación:
4.0

Ninguno

Jordan C. 
Clasificación:
3.0

There was a fast food bag in my rental. Which leads me to believe it wasn't cleared out.

Nikolaus J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raukaya A. 
Clasificación:
5.0

El cliente no dejó un comentario.

faith S. 
Clasificación:
4.0

Professional and helpful service.

mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilles O. 
Clasificación:
3.0

For the second time, the trailer was not at the location that uhaul told us it would be at. Both times had to travel 40 km to the next location

Ruth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy W. 
Clasificación:
1.0

Incompetent and inconsiderate people. They don't consider the equipment customers rent a priority. They are really the dumbest people I've ever met.

David M. 
Clasificación:
5.0

The truck we used had more than 100,000 miles on it, so it was working hard to make it up hills.... but all was fine for us.

Michael K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea M. 
Clasificación:
5.0

The Guys at front desk were so helpful and the location was perfect as well.

Sarah G. 
Clasificación:
5.0

Excellent Staff...very helpful and upbeat (which seems rare anymore).

Orlo H. 
Clasificación:
5.0

Friendly staff!!

Ashley M. 
Clasificación:
1.0

Clerk could not have been less interested in customer service. Clearly did not want to be there. Gave me a key and said your truck is parked on the front lot. Bring it back and I'll put pads and dolly in it. This is not a safe part of town. I'm walking out to where I see a dozen or so 15' trucks and NO IDEA which one is mine. I have to open the contract on my phone to get the tag #. Truck was FILTHY inside and out. He advised there was a 1/4 tank of gas. The gauge was well below 1/4 tank (please see picture). There was writing in the lower lefthand corner of the windshield with maybe a wax pencil. Something I would expect to see to indicate maintenance or some other issue needed attn. Worst part was directly in my line of vision. Absolutely AWFUL!

Emily M. 
Clasificación:
5.0

I recommend 4 improvements: 1. Show the app user a picture of the "Front" of the building 2. Revise the picture of the "dropbox" for the key... the picture that is presented is an actual box... which I drove around the entire building to find, in the dark. In reality, the "box" is a slit in the door to throw the keys through... which is only obvious if you know what you're looking for. It took me 10 minutes to find it. 3. The app doesn't give an option to describe damage to the interior of the vehicle (if I recall correctly... not positive to be honest) 4. While picking the truck up, a security guard or cop randomly drove by and advised "Some guy around here keeps approaching people who return the trucks after hours, claiming he works for Uhaul... Don't give him the keys, just put them in the drop box!" ....Perhaps you can put some sort of similar warning in the app

Gavin B. 
Clasificación:
1.0

Was not treated as a customer. We was greeted with " if you do not want it you do not have to get it" which we were there at 10am. But he was late. We're not take outside to expect the truck nor return the truck was inspected. Upon returning i asked do you want to expect the truck he said no give me the keys his action showed Bias and unprofessional.

Chaquita H. 
Clasificación:
5.0

Not inspected in my presence before leaving,so slightly nervous about any issues I could be called responsible for, like gas amount left. The man was Very Nice however!

Deborah B. 
Clasificación:
2.0

I was switched to this location 3 days before my move, they had not done something correct for my reservation so I had to call in order to self check in because the location is only open from 11:30-3:30 on Sundays and I was picking up at 10:30. Truck was under 1/4 tank of gas when I got it, and was parked so close to other trucks it was hard to get in.

Ashley E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kai B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvrose P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katlyn S. 
Clasificación:
5.0

Upon returning my truck and completing the app process, I disputed charges. I also emailed and still no feedback yet. Nothing against location.

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shamika A. 
Clasificación:
5.0

Tell the main office when someone call to make reservation that your location don't open until the right time and not have people waiting outside.

Melissa R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GRAYSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakia L. 
Clasificación:
1.0

you guys stole money from me by charging a $25 gas fee even though i filled it up exactly to where i was instructed.

Sean F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Extraordinario servicio al cliente

Nicole V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ira S. 
Clasificación:
2.0

There is no signage on where to park the truck upon return. And when I was returning the truck in a downpour the associate wasn't helpful and it seemed as it was an inconvenience for me to drop off the truck.

Mike D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Travis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONSO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria S. 
Clasificación:
5.0

The clerk was real nice and I had good service.

Eric M. 
Clasificación:
4.0

My pickup time was set for 9am, the shop did not even open until 930. The manager was there and let me in early but it was very frustrating for both of us.

Taylor H. 
Clasificación:
5.0

Steve Klein Klein Manager is AWESOME he makes sure.we are taken well care of I wish there were more people in customer service with his spirit of .excellence

MINNIE L. 
Clasificación:
3.0

The brake barrens were making noise left passenger side

sylvia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERMAIN B. 
Clasificación:
1.0

Hire someone to clean vans/trucks.. at least sweep.

Candace H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
1.0

Our belongings; mattress, clothes and everything is soaking wet because of a hole in the roof that was there prior to renting the truck. It rained all night after the truck was loaded. We just moved into our new house and now we're having to sleep on the couch because our mattress is drying out. Very disappointed this wasn't pointed out prior to renting, not a good experience at all.

Abrianna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
4.0

Location is convenient off the freeway. But parking lot is next to a liquor store. However there was a security officer in an unmarked car. They should mention this when you pick up the truck so when approached you aren't caught off guard.

Dusti R. 
No se han enviado comentarios para esta ubicación.

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