Customer Reviews for East Billerica Shell
(Distribuidor de U-Haul del vecindario)

2,495 comentarios

320 Salem Rd   Billerica, MA 01821

(978) 667-0015

Horarios de la ubicación

  • Lun.- vie.: 7 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 7/3/2022 - 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(978) 667-0015

320 Salem Rd
Billerica, MA 01821

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 7 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: 8 a. m. - 12 p. m.
Horario especial
  • 7/3/2022 - 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Was a rip off 400 i believe it should have been a cheaper rate at least free milage for the amount of days i had the vehicle for

Bernadette P. 
Clasificación:
5.0

Quick, clean, easy in & out. Thank you!

Steve M. 
Clasificación:
1.0

Customer service was less than ideal. Took over 40 minutes to pick up the uhaul that was scheduled for 8:00 am. The staff was not pleasant to work with. Then was charged $100+ more than outlined in original quote. I will not be using U-Haul again.

Mike V. 
Clasificación:
5.0

Good service, I recommend

Sandra Z. 
Clasificación:
5.0

East Billerica Shell is awesome. I've used them for years and they surpass everyone in terms of service, courtesy and efficiency. Matt, Steven & Donna never disappoint. Highly recommend!

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

alyse C. 
Clasificación:
5.0

Nothing. Very happy with location and service

Sheri P. 
Clasificación:
5.0

Great experience with the worker

Bumali Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
3.0

Unfortunately, I booked at the location I needed and was switched 3 times due to the truck being given to another customer. I will not be using UHAUL in the future because of this!

Andrew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Saeed C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W S. 
Clasificación:
5.0

Great job by Matt, thank you.

Timothy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric R. 
Clasificación:
5.0

They do a terrific job at this location. Well maintained trucks. 24hr gas pumps, for returning the truck with the right amount of gas. Save money and aggravation!

Jason G. 
Clasificación:
5.0

Matt and Steve were super helpful getting set up with the rental and the attendant at the location was also very helpful on the return-

Jeff W. 
Clasificación:
5.0

El cliente no dejó un comentario.

sue M. 
Clasificación:
5.0

In and out , fast service

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
5.0

Mathew and his team are the BEST. He is professional, thoughtful and accommodating. He is also incredibly efficient. It's always a pleasure to get a U-Haul from him.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

Great service

Pam G. 
Clasificación:
4.0

Great customer service and experience. Will rent again.

Michael G. 
Clasificación:
5.0

This is over if my favorite Uhaul dealers. They make the rental process seamless. Great staff and rental equipment

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROCCO D. 
Clasificación:
5.0

Great experience - super helpful staff

Charlie P. 
Clasificación:
5.0

Always!

Sheila S. 
Clasificación:
5.0

This location makes the rental process a breeze. Friendly staff and will maintained rental vehicles maintained by on site mechanics.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
2.0

Have a more obvious customer approach point for the U-Haul rental, have dedicated staff working the U-Haul part of the business, and carry tow hitch parts so that in the case the customer has an issue with their tow hitch they can purchase it from the U-Haul retailer instead of sending the customer on a mission lasting 2 hours trying to get the proper hitch setup from a third party.

Joseph C. 
Clasificación:
3.0

Generally the rental worked out fine but the customer service was bizzare - felt sort of condescending and weird that they made me sit in a dark closet with the person responsible for the uhaul rental service (the closet was windowless and full of old car parts). The person who showed up with me wasn't allowed in that closet with me. I will go to a uhaul location next time.

Chelsea Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
3.0

Everything was great excepting having to wait outside on a cold day due to Covid. I was also amazed at having to provide 3 references, 1 being a relative in the state. I don't have any relatives instate other than my son, and he was reference 2. That and the estimated mileage of 500 miles. Really? It was a local move. The day I returned the truck the man at the rental site was very kind.

Elizabeth G. 
Clasificación:
5.0

The employees are extremely friendly and helpful! Overall great and easy experience.

victoria E. 
Clasificación:
5.0

Great customer service. Owner of location was nice and informative. Would recommend renting a uhaul here anytime versus going to actual uhaul location.

Nicholas N. 
Clasificación:
3.0

Give the owner of the establishment a personality. I thought I was back at Boot Camp the way he was dictating to me. I couldn't leave my vehicle there while I drove the uhaul vehicle.I had to have somebody drop me off and pick me up. I was very satisfied with the equipment the truck was great and the trailer was absolutely perfect. But I will not rent there again.

JONATHAN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
5.0

Good job.

Jesus L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janetly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

david D. 
Clasificación:
5.0

The best!

Sheila S. 
Clasificación:
5.0

Uhaul is the best. Make your rental convenient and use this location. 24/7 gas!

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
1.0

The owner of the u haul location was loud and aggressive, no sense of customer service, I will earn my friends and I would not recommend using u haul.

James M. 
Clasificación:
4.0

The passenger side windshield wiper needs to be replaced. It is leaving streaks. The driver side washer outlet appears blocked. I would check the power steering fluid. It appears low as the steering was less than smooth.

Terrence T. 
Clasificación:
5.0

Everything was great! No improvement needed.

Laurie K. 
Clasificación:
5.0

Very well maintained trucks. Great location

Jason G. 
Clasificación:
3.0

Have to walk through a repair shop to get to the haul office. The office is very dirty and gross. The truck had trash and half eaten food in it from a previous renter.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
5.0

Customer service and equipment was excellent I am a repeat customer at this location and could not be happier with my experience

John C. 
Clasificación:
5.0

Matt was great. Knowledgeable and professional.

Frank C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel N. 
Clasificación:
5.0

Owner was above and beyond the level of customer service I would expect from a rental

Nicole J. 
Clasificación:
1.0

The owner/manager/person in charge severely lacks professionalism. They made us feel as though we were doing them a disservice by renting their equipment and repeatedly tried to rush us off the property while we were navigating the self pickup app.

Zachary J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERARD L. 
Clasificación:
3.0

Have more knowledgeable and courteous employees.

Matthew F. 
Clasificación:
5.0

Once again Uhaul completely satisfies me. Great trucks. Easy rental process. Rent here and get the extra peace of mind knowing you want get hit with a gas refill fee if return truck after hours. They conveniently have 24/7 gas on site.

Jason G. 
Clasificación:
5.0

The Staff very polite and professional excellent experience with this organization!

Joe S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

Employee helped me with a missing fuse in my writing harness

KEVIN C. 
Clasificación:
5.0

As per usual!

Sheila S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
5.0

Simply the BEST.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
4.0

A little grumpy at first but apologized. We've rented there before. Didn't read to call before dropping it off, so took him by surprise. This should be reviewed too when picking up the truck.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberto V. 
Clasificación:
5.0

The staff made it easy to rent and obtain the cargo van, it was clean, full of gas at pick up, and they were efficient and polite in getting the paperwork done. Upon return, I could fill up right there, and they then took care of everything.

CHERYL G. 
Clasificación:
5.0

Ever so accommodating and great to deal with

Sheila S. 
Clasificación:
5.0

The online/smart phone pick up and drop off proccess needs much improvement.

Alexis H. 
Clasificación:
4.0

The equipment could be cleaner.

Marcos F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

None This place is above expectations. Rabi

Rabi D. 
Clasificación:
3.0

My scheduling process was a bit lengthy. The timings for which i booked the truck were wrong. I booked the truck from 11am to 11pm, the scheduling read to return the truck at 11 am the following day. Overall the process was good but it can be made better.

George K. 
Clasificación:
4.0

I wanted load straps, or cargo straps, but was informed that furniture blankets was all they were allowed to rent.

BRUCE W. 
Clasificación:
4.0

We used it to drive to Florida and it was a great experience no problems at all.

Larry F. 
Clasificación:
5.0

The best!

Sheila S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yue L. 
Clasificación:
5.0

There is nothing to improve Every time I go in there to rent a trailer there are always friendly and very helpful

allen G. 
No se han enviado comentarios para esta ubicación.

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