Customer Reviews for East Billerica Shell
(U-Haul Neighborhood Dealer)

2,723 reviews

320 Salem Rd   Billerica, MA 01821

(978) 667-0015

Office Hours

  • Mon-Fri: 7 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(978) 667-0015

320 Salem Rd
Billerica, MA 01821

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

the nice man that assisted me with the pick up of the van was fantastic

christopher curley 
Rating:
5.0

Customer did not leave a comment.

Rumaldo Estrella 
Rating:
3.0

Customer did not leave a comment.

Bob Thibeault 
Rating:
5.0

Customer did not leave a comment.

Dominic Montesanti 
Rating:
5.0

Mike and his team are great. I've used them for years, and will continue to. It doesn't get any better.

Gary Lovering 
Rating:
5.0

Customer did not leave a comment.

Linda May Small 
Rating:
5.0

Excellent customer service, very friendly, and extremely helpful addressing my needs. I would definitely recommend this location.

James Bagtaz 
Rating:
1.0

Go elsewhere to rent a uhaul . The owners were waiting for me at 9 pm to return the truck. They are rude. You can’t park a vehicle on their property. Do yourself a favor and go to Woburn for a uhaul :)

danielle santiago 
Rating:
5.0

Customer did not leave a comment.

George Bradford 
Rating:
5.0

Mike and his team continue to offer great service. I've used them for years and have not been disappointed.

Gary Lovering 
Rating:
5.0

Matt is the man!!! Rented from them several times over the last couple of years been a while since the last time yet he remembered me and knew that I needed a pickup not a van! Ty

Edward Griffith 
Rating:
1.0

Employee at return location grilled me about my account and if I “closed out” my transaction. Had no idea what she was talking about. Apparently the pick up location should have provided me with return paperwork? Bad communication

Erica Brown 
Rating:
5.0

I wouldn’t change a thing, that place runs as professional as any one could ask for. Five Star all the way

Edward McCarthy 
Rating:
5.0

Customer did not leave a comment.

John Casey 
Rating:
5.0

They are the BEST!

Gary Lovering 
Rating:
4.0

Customer did not leave a comment.

Pamela Connolly 
Rating:
5.0

Customer did not leave a comment.

Sean Caples 
Rating:
5.0

I understand its a truck and has a purpose but it was quite old...other than that, everything was easy and eveyone was helpful.

Barbara Daverin 
Rating:
5.0

First impressions tell a lot the best ever

PAUL DOUCET 
Rating:
5.0

Customer did not leave a comment.

Nicole Jemery 
Rating:
5.0

Customer did not leave a comment.

Sam Needle 
Rating:
5.0

Great place to get a UHaul. Polite, and very efficient.

Gary Lovering 
Rating:
4.0

Staff was awesome. Timely checkout and return. All questions answered.

Joseph Devlin 
Rating:
5.0

Nothing, keep up the good work.

anthony cierri 
Rating:
5.0

Customer did not leave a comment.

Raymond Derderian 
Rating:
5.0

Mike and his team are the best. They always accommodate my requests for a rental. It's a pleasure to rent a truck there.

Gary Lovering 
Rating:
5.0

Mike and his team run a great Uhaul business. Always very helpful and accommodating. They are my go to team for rentals. You can’t go wrong with them!

Gary Lovering 
Rating:
5.0

Customer did not leave a comment.

Mara White 
Rating:
5.0

Customer did not leave a comment.

Steve Burns 
Rating:
5.0

Customer did not leave a comment.

Mostafa Elgarch 
Rating:
1.0

I generally get a uHaul from one of your self-owned/managed retail locations - first time getting one from one of your franchise/gas station type situation - the app is horrible, your verification process is clunky, I only found out once I showed up that I would need additional verification b/c my license was out of state, and finally - the app showed a picture of the 'box' that the key was to be returned to....there was no box that looked that that, and you gave me no code to put it back in that lockbox I got the key from originally. Shitty experience, you lost a customer for life. Also you advertise that the truck is $40-50 bucks a day, then I get a bunch of uncharges that turned a $100 estimated rental into a $250 rental. You people should be ashamed, it's the same bullshit hospitals do. Just list the real price.

Steve Bonaventure 
Rating:
4.0

Customer did not leave a comment.

Jonathan Josselyn 
Rating:
3.0

Customer did not leave a comment.

STEPHEN MILLER 
Rating:
5.0

No comment

neal Mclean 
Rating:
5.0

This location is great. I've been using them for years.

Gary Lovering 
Rating:
5.0

Customer did not leave a comment.

Arturo Mejia 
Rating:
5.0

Couldn't have been easier - Shell Gas Station/staff made it the best 1st time U-Haul experience amazing!

Colleen Mcgovern 
Rating:
4.0

Customer did not leave a comment.

Curt Wiedenroth 
Rating:
5.0

Great resource. Efficient, thorough and a pleasure to work with in renting trucks and vans.

Gary Lovering 
Rating:
5.0

Customer did not leave a comment.

Jaida Neal 
Rating:
3.0

Stock up on moving equipment. I got a call on the day before I picked up the truck when I found out there were no furniture dollies.

Rob Anderson 
Rating:
2.0

Not charge me a $25 cleaning fee after it was swept out and cleaned before delivery. It rained while moving and there was dirt that I personally sept out .. I returned the truck and as I was driving away my credit card was charged a cleaning fee .. for what??

Beth Dybski 
Rating:
5.0

A young gentleman came out to pleasantly greet me upon my arrival and immediately helped me by pumping gas, checking out and parking my returning truck. We have used this Billerica location a few times in the past and would recommend it to anyone...great job.

Sal Perrone 
Rating:
5.0

The only thing that comes to mind is the ability to have a printed receipt when returning equipment. I understand that this rental facility isn’t staffed during all hours of operation.

Maureen Halley 
Rating:
4.0

Customer did not leave a comment.

Peter Cutler 
Rating:
5.0

They are awesome!

Gary Lovering 
Rating:
5.0

Customer did not leave a comment.

Terry Frey 
Rating:
5.0

The friendliest and most helpful people are there to help you with all your needs.

PETER CHIARAMONTE 
Rating:
3.0

The equipment was old and in need of updating, the truck was old and worn

Dennis O'Connor 
Rating:
5.0

Customer did not leave a comment.

Emmelio Rodrigez 
Rating:
5.0

They are great! Seriously

Gary Lovering 
Rating:
4.0

Customer did not leave a comment.

Shaun Silvia 
Rating:
5.0

Great team at East Billerica Shell. They make the whole experience seamless. I am spoiled.

Gary Lovering 
Rating:
1.0

I do not recommend this place, they treat customers very badly, they leave you waiting and then they demand that you return the truck ion time. when you return no one checks the truck they only receive the key and then they want to charge you more for gas when they give me the truck below half tank.

Yenny Pereira 
Rating:
5.0

Customer did not leave a comment.

STEVEN SPENCER 
Rating:
2.0

Customer did not leave a comment.

Ally Damico 
Rating:
4.0

Customer did not leave a comment.

Frank Long 
Rating:
5.0

Customer did not leave a comment.

Cheryl Coppola 
Rating:
5.0

Yes, I recommend it, I was well attended.thank you.

Arley Silva 
Rating:
5.0

Customer did not leave a comment.

Kendrah Lawton 
Rating:
5.0

Customer did not leave a comment.

Michael Tsougranis 
Rating:
5.0

I needed a van on a Sunday morning, no notice, first thing in the morning, and they got me one! Great team, they will take care of you!

Gary Lovering 
Rating:
4.0

They have no parking for the customers and had to find someone to drop off and pick up.

Ramesh Ghimire 
Rating:
5.0

Mike runs a tight ship at East Billerica Shell. Always a pleasure to get my Uhauls there.

Gary Lovering 
Rating:
5.0

Customer did not leave a comment.

allen gagnon 
Rating:
5.0

Awesome, Awesome, Awesome! Matt & Steven never disappoint.

Gary Lovering 
Rating:
2.0

Complete joke of a rental place

RON Tringale 
Rating:
5.0

Customer did not leave a comment.

Bimal Titung 
Rating:
5.0

Matt & Steven are the BEST! You can always count on them.

Gary Lovering 
Rating:
4.0

Customer did not leave a comment.

Mitch Salkovitz 
Rating:
1.0

I Asked for help from attendant/location leader clarifying some of the process and was accosted and belittled for even asking for help. Was told “the whole point of the self-check out means you shouldn’t have to talk to me”. When the truck I rented did not match the one In the picture I was instructed to “just click through, the picture doesn’t matter” and wasn’t issued a key properly. I don’t particularly care about poor service but this employee seemed to go out of his way to make this a poor experience. I asked a friend who rented a truck from this location a few weeks ago and had the same experience I have. I will be advising anyone who asks me to avoid the company or especially this location.

Joshua Plunkett 
Rating:
5.0

Steven & Matt are awesome. Honest, hard working and reliable. An absolute pleasure to work with.

Gary Lovering 
Rating:
4.0

Customer did not leave a comment.

Gregory Lamb 
Rating:
5.0

Customer did not leave a comment.

Gary Lovering 
Rating:
5.0

FAST & EASY ~~ SERVICE WAS GREAT FROM THE FRONT DOOR CASHIER ( SHE WAS SO PLEASANT ) TO THE UHAUL SERVICE TECH, HE OWNS THE PLACE SEEMS LIKE A GREAT GUY !!

Nancy Yeo 
Rating:
3.0

All went smoothly. Got a great advise from the attending manager about avoiding a great trouble by going on a route with low overpasses that are not fit for a 15 footer truck! Lessons learned from prior disasters.

Zeev Gechtman 
Rating:
5.0

Very helpful drop off experience

Brian Shea 
Rating:
5.0

Customer did not leave a comment.

david whalen 
Rating:
5.0

Great guys, very efficient and accommodating. It's always a pleasure.

Gary Lovering 
Rating:
5.0

Customer did not leave a comment.

Raphael Mendez 
Rating:
4.0

Customer did not leave a comment.

MARK AUGELLO 
Rating:
5.0

Very friendly people. Could not have been more helpful. I highly recommend this business.

Robert Sinclair 
Rating:
4.0

Friendly and professional, very helpful when error in documentation was found.

Francis Goodwin 
Rating:
5.0

They are the best! I’ve used them for years and they never disappoint!

Gary Lovering 
Rating:
5.0

Great place to rent a u-haul. The team is absurdly efficient.

Gary Lovering 
Rating:
5.0

This is a great location with 24 hour gas to make filling up upon returning truck simple. Quick rental process and friendly staff.

Jason Gladstone 
Rating:
5.0

Awesome team at this location. Highly recommend.

Gary Lovering 
Rating:
1.0

The photos of the Uhaul truck were not accurate there was prior damage on the truck.

Justin Jones 
Rating:
5.0

Customer did not leave a comment.

William Keddy 
Rating:
5.0

Customer did not leave a comment.

Eric Stephan 
Rating:
5.0

Truck was very clean, quick, friendly service..

Lorraine Leonard 
Rating:
2.0

I had ordered a motorcycle trailer and received a normal 5x9 trailer, the bike I had gone to buy almost fell multiple times and we had to pull over to check that it hadn't moved or shaken around kind of dissapointing

Renee Viens 
Rating:
3.0

Process is very late, I waited for 20min to drop off the vehicle. When I asked him in the conveyance shop, he informed another guy. He said he will be right there in a moment. But no one showed up for 20min just to take a key 😳. Then the guy after 20 min and took the key. I thought there would be a drop-off process( signing on paper)instead of just taking the key. Hope they improve the process to avoid delays in the pick-up and drop-off process

Tejkiron Gottapu 
Rating:
5.0

Customer did not leave a comment.

helvio santos 
Rating:
5.0

Steve is great!

john chase 
Rating:
3.0

Customer did not leave a comment.

William Griffith 
Rating:
1.0

the owner and staff are not friendly and rude. I don't recommend this location. bad for U-haul trade mark.

Hak-Myung Lee 
Rating:
5.0

Great place to rent a truck!

Gary Lovering 
Rating:
5.0

Fast in and out

john olson 
Rating:
5.0

Trailer looked well used, and harness needed a quick fix/taping to function. Staff were awesome!

Therese Burgos 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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