Customer Reviews for East Billerica Shell
(Distribuidor de U-Haul del vecindario)

2,358 comentarios

320 Salem Rd   Billerica, MA 01821

(978) 667-0015

Horarios de la ubicación

  • Lun.- vie.: 7 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(978) 667-0015

320 Salem Rd
Billerica, MA 01821

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 7 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: 8 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

East Billerica Shell is the BEST. Can't recommend them enough.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
5.0

Very friendly ownership and team.

KYLE D. 
Clasificación:
5.0

Nada

Michael M. 
Clasificación:
1.0

They made me bring back to this location and wasn't convinced they where being honest with me. Will not use I haul again

GREGORY D. 
Clasificación:
5.0

The online setup service is inefficient and it apparently requires to have strong electronic data to perform which is not effective for some customers. A better coordinated program with the shell agent can be more productive. A big thank you to Michael Walker who helped me during a crucial time.

Luck G. 
Clasificación:
5.0

They make the whole process seamless. The BEST!

Gary L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Riddhi S. 
Clasificación:
5.0

A very well run operation!

Kenneth M. 
Clasificación:
5.0

Nothing. The rep was very friendly and helpful. I couldn't have asked for a better experience.

Jeffrey R. 
Clasificación:
2.0

The self checkout option was a dismal mess, I learnt my lesson and will not be using it again. The issues started with getting the code, because I needed 3 numbers incase I didn't return the van. These numbers had to be called before the code is given but who answers random calls anymore? Then the chat kept switching agents and all in all it took about 45mins to get all sorted out. The staff at the station were not bothered at all because "I chose the self check out option". I will drive 50 miles if needed to avoid using this location in the future, if needed. The shell attendant during drop off was super helpful though, he was a good gentleman and certainly brightened up the evening.

Daniel M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
5.0

Very professional very helpful

Dino M. 
Clasificación:
1.0

I had to change locations from my original reservation, then after 3 phone calls confirming the new location and time, the night before I am told I can't pick up the truck at my requested time.

Michael M. 
Clasificación:
3.0

Called before hand to make sure I had a clue, Shell employee seemed indifferent and non helpful. Just wanted to make sure I didn't try to leave my car there and that I knew that they weren't there to help me

Richard S. 
Clasificación:
5.0

I use this location as much as possible. They are great!

Gary L. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTIN O. 
Clasificación:
5.0

They were awesome. Very helpful and accommodating. I would highly recommend them to everyone.

Jim G. 
Clasificación:
5.0

All Good Thank you

Ron B. 
Clasificación:
2.0

Equipment (van) was OK, not great to drive but entirely acceptable and a fair price. Rental agent / owner was unfriendly and rude. Barked instructions at me as to where to walk, sit, place credit card, etc. Had yellow chains up to block-off his filthy gas station garage, as if to control people, which seemed to be something he liked to do. During online rental process, I entered all information, yet was surprised at the pickup by requiring a 2nd phone number. It took 10 minutes or increasingly specific requirements for the number - had to be a real number that's associated to a 2nd party, then the 2nd party had to have first & last name, i.e. not a company phone number, then finally the named person had to personally know me. What an annoying surprise, and it was handled poorly. Poor business process. UHaul is great, but this rental agent was terrible. His gas prices were also excessively high, by $0.25 - $.50 per gallon.

Jim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alyssa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

The people at East Billerica Shell are professional and extremely helpful. I would recommend renting at this location to anyone that has the need for a moving truck or van. It's a first class operation.

Anthony V. 
Clasificación:
1.0

The dealer did not come to you to let you no they were even there. They didn't have the truck ready. They kept you waiting for over an hour and over charged you.

James M. 
Clasificación:
1.0

The owner was rude and forced me to get car back so that he could rent it to other person in the morning. Didn't even say that he would be charging my card initially and just wouldn't share much info and place his demand. Worst experience with uhaul

Rahil C. 
Clasificación:
2.0

Overall the experience was fine but felt a little unprofessional. I was taken into a strange and dark back office with no indication anywhere that it was a U-Haul affiliated facility. I actually felt a little nervous to give my credit card. Even though only one person from my party was allowed in the back office due to COVID, no one in the facility was wearing a mask (currently this is mandated in town). One small note: We never checked the odometer together before departing, which definitely feels like an essential step of a mileage-based billing plan. The employee did walk around the vehicle to point out existing damage that I would not be responsible for, which was very much appreciated. Instructions on returning the vehicle were clear. We had no issues with the vehicle. A few days before my reservation, the facility called to tell me that I could not leave my personal vehicle there and would need to be dropped off. This should be listed on the website when booking. I was fortunate to have someone drop me off, but others may be in a different situation. Overall the experience was fine, but in the future I would choose another nearby facility that was more professional.

Kasey M. 
Clasificación:
5.0

Overall the truck was in great shape. I appreciate the tip on how to disable the tow haul feature and save gas. Thanks, Matt & Mike! I wiped out sticky stuff that was in the cup holders and on the door handle. No big deal. You guys work so hard in the hot weather. I was happy to help a little!

ELIZABETH S. 
Clasificación:
5.0

You just need to change the uhaul page for this location. I almost had to inconvenience my driver and have him drop the truck off next day because your site said drop off ended at 5:30pm. This is a 24 hr location and should say so on your site. I only knew because I called and spoke to the attendant.

Christina R. 
Clasificación:
5.0

This location is always willing to accommodate my needs and they are a pleasure to work with

Sheila S. 
Clasificación:
1.0

The manager at this location is a piece of work. Not only was he rude and accusatory over the phone, but he had the audacity to accuse me of getting into an accident with the truck and said he was going to file a police report against me all for a faulty ramp. The truck itself was not harmed nor was it involved in any sort of accident. The ramp itself is faulty and does not go fully back into the ramp bed on the truck. The truck itself has seen better days and probably needs to be repaired. This location needs to learn the meaning of customer service. U-Haul, please work on your quality control here. This location does not have any regard for their customers and I would never recommend this location to anyone.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Husna N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
5.0

Professional, polite, and very accommodating. The BEST!

Gary L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
1.0

El cliente no dejó un comentario.

PATRICK A. 
Clasificación:
2.0

Have a person available to help!

Renee R. 
Clasificación:
5.0

Very professional service and excellent overall experience.

Debbie P. 
Clasificación:
5.0

Tim very helpful at this location, van nice and new

GARY V. 
Clasificación:
5.0

I was a bit surprised by the location at a gas station, but the van and the rental process all went smoothly and everyone was very nice, and clearly explained everything. It would be helpful if the website noted that there was no parking for personal vehicles, but the owner did call me the day before to make sure I knew that.

Jennifer M. 
Clasificación:
5.0

Steve was such a good help it, took a lot of strain off my move, truck was a little hard on the road but was expected, all in all , things went fine, Thanx

Skip I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylee R. 
Clasificación:
1.0

El cliente no dejó un comentario.

JorgeJuan B. 
Clasificación:
5.0

Smoothest rental transaction I've ever had! It helps being on time!!

Edgar S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tzersong Y. 
Clasificación:
5.0

Beautiful piece of equipment works better than expected with ease.

Frank G. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina C. 
Clasificación:
1.0

Stop trying to force the customer the insurance policyâ€" when they've denied the offer multiple times. It's rude and inconsiderate to try to enforce your clients to sign up for the insurance when they've decided not to; especially in a degrading + scare-like tactic way.

Giang T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE B. 
Clasificación:
5.0

This was the second time in two years that I rented from this location and the service and equipment was great both times.

WILLIAM E. 
Clasificación:
5.0

PICKED UP AND RESERVED THE U HAUL AT EAST BILLERICA SHELL STATION. GREAT CUSTOMER SERVICE SERVICE I WOULD RECOMMEND THEM TO TO ANY ONE BECAUSE OF THE SERVICE.

Richard H. 
Clasificación:
3.0

Well they don't have a parking lot to leave our cars there while we use the trucks.

Nathalia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHAUN S. 
Clasificación:
5.0

Professional, efficient, everything you could hope for. They are the best!

Gary L. 
Clasificación:
5.0

The app sucks. I had no issues with the location or truck but the app did not work properly for pickup or drop off

Michael M. 
Clasificación:
5.0

Great service, keep up the good work.

Debbie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sam N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Irene M. 
Clasificación:
5.0

Michael was great to work with I would definitely rent from him again!!

Carol D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

Nothing great service

Richard Y. 
Clasificación:
5.0

Excellent service from this location… as always.

Anthony D. 
Clasificación:
1.0

Called me 15 minutes before pickup and said there was no parking and I couldn't leave a car there, so I had to scramble to find a ride for both pickup and drop-off. It was very stressful and inconvenient. I took photos of open parking spots during both pickup and drop-off, so I'm not sure why I couldn't park there, which I have done in the past.

Daniel W. 
Clasificación:
5.0

The app on Android is terrible. Kept dropping back to the beginning after taking pictures during the drop-off process. Took 6 tries to get thru it. It ruins a good customer experience.

Jeff G. 
Clasificación:
5.0

Fantastic!

Sheila S. 
Clasificación:
4.0

El cliente no dejó un comentario.

steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex Y. 
Clasificación:
1.0

The owner was very rude. I took it back with a full tank and because I didn't fill it up at his gas station and he "didn't see me fill it up" he wanted a receipt to prove I filled it up. I've never been treated so horrible. I rent all over the usa and have never been asked to prove I put gas. He got upset, got in his car and literally sped off screeching his tires. I do not reccomended this location.

CRYSTAL A. 
Clasificación:
3.0

The owner, Mike, is not a nice man. Very arrogant and unfriendly.

Gabriella P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

Simply the best!

Gary L. 
Clasificación:
4.0

No issues with the I had

JOHN B. 
Clasificación:
5.0

Great service…. As usual for this location

Anthony D. 
Clasificación:
5.0

I don't think you could do much more The equipment was clean, well maintained and the staff was very helpful and courteous.

DENNIS O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karina F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William T. 
Clasificación:
3.0

Explain why you have to bring truck back with same amount of gas as when you leave, then pay 89cents per mile also. It is not right.

richard B. 
Clasificación:
3.0

I happen to rent the same van I rented a couple of days ago! In both cases, there was a strange smell in the vehicle. It sounded like one of the previous renters moved animals by the vehicle). But since the van was “clean” I selected the clean option. Also, the instructions for getting the vehicle key was not accurate.

Hossein H. 
Clasificación:
4.0

It took a lot of time before the app started to work correctly. Lots of issues getting it started for self checkout.

Joshua M. 
Clasificación:
5.0

Always the best service. Great family run business. Use them all the time!

Gary L. 
Clasificación:
1.0

I originally scheduled my pick up in Haverhill for 10am and they failed to complete the reservation so I was told to pick up my truck in Billerica. I get to the Billerica location check in with the mobile app and they never left the keys so the wantedof course no one was there so I called the traffic number and they said well we have a truck in Salisbury so here it is almost 12noon and I proceed to drive to Salisbury within 10 minutes of leaving Billerica they told me to return to the Billerica location that someone would be forced to give me the keys so I drive back and had to wait another 45min to finally get the keys so here it is almost 2pm before I get on the road and all the gave me was a $100 credit when i should have also been given a credit on the milage I had to use in order to get the truck from haverhill to Billerica and back since I did not choose the Billerica location from the beginning...I didnt get home until 2am from moving that day...worst customer service ever i will never do business with uhaul again.

Jasmine A. 
Clasificación:
4.0

The pick up went well. I had trouble finding the drop box for the key when I returned the truck. The picture on the app said to look for a big orange box. The gas station attendant was kind enough to take it for me.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberta B. 
Clasificación:
2.0

It was not somewhere that I would set out to go. There was no par king on site and it was OUT OF town.

Gloria M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew W. 
Clasificación:
3.0

I think that the owner of East Billerica Shell is a rude person, His employees were great and I had no problem with those guys. The owner on the other hand made the experience of returning the trailer frustrating! I will NEVER rent from East Billerica Shell again!!! It's not the employees its the OWNER!! I DO NOT recommend this location there's plenty of other U-hauls to rent from.

Earl P. 
Clasificación:
4.0

need some overnite parking

EDWARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
No se han enviado comentarios para esta ubicación.

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