Awesome business, organized, professional, a pleasure to work with.
Gary L
Customer Reviews for East Billerica Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Top notch van in excellent condition. Excellent instructions to the driver.
Harry SAlways the BEST!
Gary LMike and his team run a great operation at East Billerica Shell. Always use them, never disappointed.
Gary Lthe nice man that assisted me with the pick up of the van was fantastic
christopher cMike and his team are great. I've used them for years, and will continue to. It doesn't get any better.
Gary LExcellent customer service, very friendly, and extremely helpful addressing my needs. I would definitely recommend this location.
James BGo elsewhere to rent a uhaul . The owners were waiting for me at 9 pm to return the truck. They are rude. You can’t park a vehicle on their property. Do yourself a favor and go to Woburn for a uhaul :)
danielle sMike and his team continue to offer great service. I've used them for years and have not been disappointed.
Gary LMatt is the man!!! Rented from them several times over the last couple of years been a while since the last time yet he remembered me and knew that I needed a pickup not a van! Ty
Edward GEmployee at return location grilled me about my account and if I “closed out” my transaction. Had no idea what she was talking about. Apparently the pick up location should have provided me with return paperwork? Bad communication
Erica BI wouldn’t change a thing, that place runs as professional as any one could ask for. Five Star all the way
Edward MThey are the BEST!
Gary LI understand its a truck and has a purpose but it was quite old...other than that, everything was easy and eveyone was helpful.
Barbara DFirst impressions tell a lot the best ever
PAUL DGreat place to get a UHaul. Polite, and very efficient.
Gary LStaff was awesome. Timely checkout and return. All questions answered.
Joseph DNothing, keep up the good work.
anthony cMike and his team are the best. They always accommodate my requests for a rental. It's a pleasure to rent a truck there.
Gary LMike and his team run a great Uhaul business. Always very helpful and accommodating. They are my go to team for rentals. You can’t go wrong with them!
Gary LI generally get a uHaul from one of your self-owned/managed retail locations - first time getting one from one of your franchise/gas station type situation - the app is horrible, your verification process is clunky, I only found out once I showed up that I would need additional verification b/c my license was out of state, and finally - the app showed a picture of the 'box' that the key was to be returned to....there was no box that looked that that, and you gave me no code to put it back in that lockbox I got the key from originally. Shitty experience, you lost a customer for life. Also you advertise that the truck is $40-50 bucks a day, then I get a bunch of uncharges that turned a $100 estimated rental into a $250 rental. You people should be ashamed, it's the same bullshit hospitals do. Just list the real price.
Steve BNo comment
neal MThis location is great. I've been using them for years.
Gary LCouldn't have been easier - Shell Gas Station/staff made it the best 1st time U-Haul experience amazing!
Colleen MGreat resource. Efficient, thorough and a pleasure to work with in renting trucks and vans.
Gary LStock up on moving equipment. I got a call on the day before I picked up the truck when I found out there were no furniture dollies.
Rob ANot charge me a $25 cleaning fee after it was swept out and cleaned before delivery. It rained while moving and there was dirt that I personally sept out .. I returned the truck and as I was driving away my credit card was charged a cleaning fee .. for what??
Beth DA young gentleman came out to pleasantly greet me upon my arrival and immediately helped me by pumping gas, checking out and parking my returning truck. We have used this Billerica location a few times in the past and would recommend it to anyone...great job.
Sal PThe only thing that comes to mind is the ability to have a printed receipt when returning equipment. I understand that this rental facility isn’t staffed during all hours of operation.
Maureen HThey are awesome!
Gary LThe friendliest and most helpful people are there to help you with all your needs.
PETER CThe equipment was old and in need of updating, the truck was old and worn
Dennis OThey are great! Seriously
Gary LGreat team at East Billerica Shell. They make the whole experience seamless. I am spoiled.
Gary LI do not recommend this place, they treat customers very badly, they leave you waiting and then they demand that you return the truck ion time. when you return no one checks the truck they only receive the key and then they want to charge you more for gas when they give me the truck below half tank.
Yenny PYes, I recommend it, I was well attended.thank you.
Arley SI needed a van on a Sunday morning, no notice, first thing in the morning, and they got me one! Great team, they will take care of you!
Gary LThey have no parking for the customers and had to find someone to drop off and pick up.
Ramesh GMike runs a tight ship at East Billerica Shell. Always a pleasure to get my Uhauls there.
Gary LAwesome, Awesome, Awesome! Matt & Steven never disappoint.
Gary LComplete joke of a rental place
RON TMatt & Steven are the BEST! You can always count on them.
Gary LI Asked for help from attendant/location leader clarifying some of the process and was accosted and belittled for even asking for help. Was told “the whole point of the self-check out means you shouldn’t have to talk to me”. When the truck I rented did not match the one In the picture I was instructed to “just click through, the picture doesn’t matter” and wasn’t issued a key properly. I don’t particularly care about poor service but this employee seemed to go out of his way to make this a poor experience. I asked a friend who rented a truck from this location a few weeks ago and had the same experience I have. I will be advising anyone who asks me to avoid the company or especially this location.
Joshua PSteven & Matt are awesome. Honest, hard working and reliable. An absolute pleasure to work with.
Gary LFAST & EASY ~~ SERVICE WAS GREAT FROM THE FRONT DOOR CASHIER ( SHE WAS SO PLEASANT ) TO THE UHAUL SERVICE TECH, HE OWNS THE PLACE SEEMS LIKE A GREAT GUY !!
Nancy YAll went smoothly. Got a great advise from the attending manager about avoiding a great trouble by going on a route with low overpasses that are not fit for a 15 footer truck! Lessons learned from prior disasters.
Zeev GVery helpful drop off experience
Brian SGreat guys, very efficient and accommodating. It's always a pleasure.
Gary LVery friendly people. Could not have been more helpful. I highly recommend this business.
Robert SFriendly and professional, very helpful when error in documentation was found.
Francis GThey are the best! I’ve used them for years and they never disappoint!
Gary LGreat place to rent a u-haul. The team is absurdly efficient.
Gary LThis is a great location with 24 hour gas to make filling up upon returning truck simple. Quick rental process and friendly staff.
Jason GAwesome team at this location. Highly recommend.
Gary LThe photos of the Uhaul truck were not accurate there was prior damage on the truck.
Justin JTruck was very clean, quick, friendly service..
Lorraine LI had ordered a motorcycle trailer and received a normal 5x9 trailer, the bike I had gone to buy almost fell multiple times and we had to pull over to check that it hadn't moved or shaken around kind of dissapointing
Renee VProcess is very late, I waited for 20min to drop off the vehicle. When I asked him in the conveyance shop, he informed another guy. He said he will be right there in a moment. But no one showed up for 20min just to take a key 😳. Then the guy after 20 min and took the key. I thought there would be a drop-off process( signing on paper)instead of just taking the key. Hope they improve the process to avoid delays in the pick-up and drop-off process
Tejkiron G