Customer Reviews for East Billerica Shell
(Distribuidor de U-Haul del vecindario)

2,414 comentarios

320 Salem Rd   Billerica, MA 01821

(978) 667-0015

Horarios de la ubicación

  • Lun.- vie.: 7 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(978) 667-0015

320 Salem Rd
Billerica, MA 01821

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 7 a. m. - 5:30 p. m.
  • Sáb.: 8 a. m. - 2 p. m.
  • Dom.: 8 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Simply the BEST.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
4.0

A little grumpy at first but apologized. We've rented there before. Didn't read to call before dropping it off, so took him by surprise. This should be reviewed too when picking up the truck.

Dennis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roberto V. 
Clasificación:
5.0

The staff made it easy to rent and obtain the cargo van, it was clean, full of gas at pick up, and they were efficient and polite in getting the paperwork done. Upon return, I could fill up right there, and they then took care of everything.

CHERYL G. 
Clasificación:
5.0

Ever so accommodating and great to deal with

Sheila S. 
Clasificación:
5.0

The online/smart phone pick up and drop off proccess needs much improvement.

Alexis H. 
Clasificación:
4.0

The equipment could be cleaner.

Marcos F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

None This place is above expectations. Rabi

Rabi D. 
Clasificación:
3.0

My scheduling process was a bit lengthy. The timings for which i booked the truck were wrong. I booked the truck from 11am to 11pm, the scheduling read to return the truck at 11 am the following day. Overall the process was good but it can be made better.

George K. 
Clasificación:
4.0

I wanted load straps, or cargo straps, but was informed that furniture blankets was all they were allowed to rent.

BRUCE W. 
Clasificación:
4.0

We used it to drive to Florida and it was a great experience no problems at all.

Larry F. 
Clasificación:
5.0

The best!

Sheila S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yue L. 
Clasificación:
5.0

There is nothing to improve Every time I go in there to rent a trailer there are always friendly and very helpful

allen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATH S. 
Clasificación:
5.0

This Uhaul authorized dealer is a Shell gas station and has 24hr fuel refill. The trucks at this location are well maintained and repaired at gas station. Which also has a mechanic on site.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wilhelm F. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEPHEN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

Great experience from pick up to turn in, everyone was courteous and helpful, answered all my questions, and made suggestions that made my move go smoothly.

Jonathan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula C. 
Clasificación:
5.0

Always great service

PATRICK M. 
Clasificación:
5.0

Rented in Lowell with no issues, them moved to this location. Did not think that should have happened.

Peter K. 
Clasificación:
4.0

El cliente no dejó un comentario.

NIMESH P. 
Clasificación:
5.0

Excellent, excellent, excellent

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CABEL M. 
Clasificación:
5.0

Thorough and efficient check in. Provided cargo van was as requested. Friendly staff toko vehicle and quickly processed the return.

John B. 
Clasificación:
4.0

Not fancy but easy to rent

ROBERT P. 
Clasificación:
5.0

The paperwork was done quickly but time was taken explaining the rules and safety points. The van was almost new, the sales rep was friendly and let me park my Mercedes on the lot and not on the street. Five stars

CARLO M. 
Clasificación:
5.0

Mike was very helpful and very nice!!!

WILLIAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Still a great place to do business!

Sheila S. 
Clasificación:
5.0

I am a repeat customer

Robert S. 
Clasificación:
5.0

Courteous & professional rental staff. Vehicles clean & mechanically sound. I've had multiple van & truck rentals from this location & would definitely return again.

Deborah G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kara G. 
Clasificación:
5.0

Nada

John M. 
Clasificación:
5.0

East Billerica Shell is the BEST !

Gary L. 
Clasificación:
5.0

Trailer latch didn't work, had to replace two tires on the road, side and tail lights didn't work.

David S. 
Clasificación:
5.0

Staff very pleasant and helpful. I just wish they would allow leaving the customer's car on site somewhere.

Taissir A. 
Clasificación:
5.0

Was a smooth and easy transition thank you

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

YVONNE H. 
Clasificación:
5.0

Extreamly efficient, well run, personable service in every aspect. Really top notch, Im a perfectionist so I expect and demand excellence. Every person there takes care to ensure everything is right.

A L B. 
Clasificación:
5.0

Was quick and easy to drop off.

DANIEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
5.0

These guys are the best!

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
5.0

East Billerica Shell is the BEST. Can't recommend them enough.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
5.0

Very friendly ownership and team.

KYLE D. 
Clasificación:
5.0

Nada

Michael M. 
Clasificación:
1.0

They made me bring back to this location and wasn't convinced they where being honest with me. Will not use I haul again

GREGORY D. 
Clasificación:
5.0

The online setup service is inefficient and it apparently requires to have strong electronic data to perform which is not effective for some customers. A better coordinated program with the shell agent can be more productive. A big thank you to Michael Walker who helped me during a crucial time.

Luck G. 
Clasificación:
5.0

They make the whole process seamless. The BEST!

Gary L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Riddhi S. 
Clasificación:
5.0

A very well run operation!

Kenneth M. 
Clasificación:
5.0

Nothing. The rep was very friendly and helpful. I couldn't have asked for a better experience.

Jeffrey R. 
Clasificación:
2.0

The self checkout option was a dismal mess, I learnt my lesson and will not be using it again. The issues started with getting the code, because I needed 3 numbers incase I didn't return the van. These numbers had to be called before the code is given but who answers random calls anymore? Then the chat kept switching agents and all in all it took about 45mins to get all sorted out. The staff at the station were not bothered at all because "I chose the self check out option". I will drive 50 miles if needed to avoid using this location in the future, if needed. The shell attendant during drop off was super helpful though, he was a good gentleman and certainly brightened up the evening.

Daniel M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chris D. 
Clasificación:
5.0

Very professional very helpful

Dino M. 
Clasificación:
1.0

I had to change locations from my original reservation, then after 3 phone calls confirming the new location and time, the night before I am told I can't pick up the truck at my requested time.

Michael M. 
Clasificación:
3.0

Called before hand to make sure I had a clue, Shell employee seemed indifferent and non helpful. Just wanted to make sure I didn't try to leave my car there and that I knew that they weren't there to help me

Richard S. 
Clasificación:
5.0

I use this location as much as possible. They are great!

Gary L. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARTIN O. 
Clasificación:
5.0

They were awesome. Very helpful and accommodating. I would highly recommend them to everyone.

Jim G. 
Clasificación:
5.0

All Good Thank you

Ron B. 
Clasificación:
2.0

Equipment (van) was OK, not great to drive but entirely acceptable and a fair price. Rental agent / owner was unfriendly and rude. Barked instructions at me as to where to walk, sit, place credit card, etc. Had yellow chains up to block-off his filthy gas station garage, as if to control people, which seemed to be something he liked to do. During online rental process, I entered all information, yet was surprised at the pickup by requiring a 2nd phone number. It took 10 minutes or increasingly specific requirements for the number - had to be a real number that's associated to a 2nd party, then the 2nd party had to have first & last name, i.e. not a company phone number, then finally the named person had to personally know me. What an annoying surprise, and it was handled poorly. Poor business process. UHaul is great, but this rental agent was terrible. His gas prices were also excessively high, by $0.25 - $.50 per gallon.

Jim S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alyssa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

The people at East Billerica Shell are professional and extremely helpful. I would recommend renting at this location to anyone that has the need for a moving truck or van. It's a first class operation.

Anthony V. 
Clasificación:
1.0

The dealer did not come to you to let you no they were even there. They didn't have the truck ready. They kept you waiting for over an hour and over charged you.

James M. 
Clasificación:
1.0

The owner was rude and forced me to get car back so that he could rent it to other person in the morning. Didn't even say that he would be charging my card initially and just wouldn't share much info and place his demand. Worst experience with uhaul

Rahil C. 
Clasificación:
2.0

Overall the experience was fine but felt a little unprofessional. I was taken into a strange and dark back office with no indication anywhere that it was a U-Haul affiliated facility. I actually felt a little nervous to give my credit card. Even though only one person from my party was allowed in the back office due to COVID, no one in the facility was wearing a mask (currently this is mandated in town). One small note: We never checked the odometer together before departing, which definitely feels like an essential step of a mileage-based billing plan. The employee did walk around the vehicle to point out existing damage that I would not be responsible for, which was very much appreciated. Instructions on returning the vehicle were clear. We had no issues with the vehicle. A few days before my reservation, the facility called to tell me that I could not leave my personal vehicle there and would need to be dropped off. This should be listed on the website when booking. I was fortunate to have someone drop me off, but others may be in a different situation. Overall the experience was fine, but in the future I would choose another nearby facility that was more professional.

Kasey M. 
Clasificación:
5.0

Overall the truck was in great shape. I appreciate the tip on how to disable the tow haul feature and save gas. Thanks, Matt & Mike! I wiped out sticky stuff that was in the cup holders and on the door handle. No big deal. You guys work so hard in the hot weather. I was happy to help a little!

ELIZABETH S. 
Clasificación:
5.0

You just need to change the uhaul page for this location. I almost had to inconvenience my driver and have him drop the truck off next day because your site said drop off ended at 5:30pm. This is a 24 hr location and should say so on your site. I only knew because I called and spoke to the attendant.

Christina R. 
Clasificación:
5.0

This location is always willing to accommodate my needs and they are a pleasure to work with

Sheila S. 
Clasificación:
1.0

The manager at this location is a piece of work. Not only was he rude and accusatory over the phone, but he had the audacity to accuse me of getting into an accident with the truck and said he was going to file a police report against me all for a faulty ramp. The truck itself was not harmed nor was it involved in any sort of accident. The ramp itself is faulty and does not go fully back into the ramp bed on the truck. The truck itself has seen better days and probably needs to be repaired. This location needs to learn the meaning of customer service. U-Haul, please work on your quality control here. This location does not have any regard for their customers and I would never recommend this location to anyone.

Robert L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Husna N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L. 
Clasificación:
5.0

Professional, polite, and very accommodating. The BEST!

Gary L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
1.0

El cliente no dejó un comentario.

PATRICK A. 
Clasificación:
2.0

Have a person available to help!

Renee R. 
Clasificación:
5.0

Very professional service and excellent overall experience.

Debbie P. 
Clasificación:
5.0

Tim very helpful at this location, van nice and new

GARY V. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

Volver
arriba