Send them to this guy, Jason, and not to your greedier franchisees in Lake Wales.
DAN MACK
Customer Reviews for East 60 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quit changing where I was to pick up the 26’ truck. The guy at east 60 storage was the only reason why I would use UHaul. He went out of his way to make sure that our reservation was complete
David StillThe best location around!
Mitchell carpenterThe check-in process for bringing the truck back early or during non-business hours shouldn’t include taking that many pictures.
Willie WatsonThe vehicle battery was low. People keep leaving the cab and back light on. The vehicle was running rough and the engine light came on driving to drop the vehicle off after I finished.
ronald ricciDrop off on a Sunday was a breeze following the steps on the app.
Jennifer PandiscioDuring the, whole process there were no texts or calls as promised.
Larry ColeRented trucks twice in one week from this dealership, excellent experience both times.
Bill taylorEverything was great
Alfredo GaskinIt was a hectic day for both the owner and I but he stayed late to make sure I got my truck, and the move was a wonderful success. I will be recommending this location to everyone for whatever they may need. I am very grateful for his professionalism.
Bill taylorVery happy with this U-Haul location. Trucks are clean and all ready for you when you get there. Owner is very professional. Thank-you!
DANIEL CETRONEGreat location! Equipment was ready in a flash, and Jason provided a friendly, no-stress check-out. He provided a clear demonstration on how to use the tow dolly, which was very useful.
Patricia IvesExtremely limited hours. Only 9:00 AM to Noon
DON EICHELBERGERHe should be used as a bench mark for training of all of your agents
Eric PressleyGreat expierence
Cole CooperEast 60 Storage is very clean and Jason the owner is very helpful and friendly. We rent trucks 3 to 4 times a year and we like U-Hauls. The trucks are new, always clean and are not that bad on gas.
DANIEL CETRONEMy go too location he always goes above and beyond
Lacheryl BoydIt was a perfect experience/transaction.
Ronald LangleyGreat customer service from this location!
bruno rossiniNo improvement needed
John JacksonNothing excellent customer service
Miguel MoralesCan’t comment on much being we dropped the trailer off after hours. Place was clean
Lori KellyThe assistant was knowledgeable and efficient. He got me in and out quick. I was impressed.
LARRY HAVILLAs this was an after hour drop off, no comments to be made. The process was easy and comveinent
Janet WyckoffThank you for your professionalism and great service. We appreciate the excellent condition of the equipment. The service was prompt and area was easy to transition in/out of. We will recommend the location to others.
Alicia LinderGreat
Dennis BeaudrieLocation is easy to get to and very helpful. They were friendly and polite.
James FlewellenPicked up trailer in Lake Wales Fl with drop off in Port Huron Mi. Needless to say I was notified by uhaul on email that agreed to drop off was Walker Rd in Windsor On. Would love to know how this happened as Windsor is 2 hours from our home in Corunna Ontario.
BRIAN LABRASCEUREverything ready to go when we arrived. Staff was courteous and friendly.
Sandra EricksonYour support people need better training on location of equipment and accessories. When I talked to the on-line support, not the people at the I60 West Storage location, they told me that mattress sleeves and packing blankets were in stock. This was not the case when I picked up the truck and we had to make do without these accessories unless I drove 20 miles out of my way to get them out on Rt 27. Previously, I had ordered a 5x9 ramp trailer from this same location only to get a email update saying I had to go the same 20 miles out of my way to pick it up. I cancelled this trailer based on this rescheduling fiasco. I did not find Uhaul (the company) to be customer friendly at all with regard to these problems.
Walt BastowManager was kind and very helpful.
Barbara ClarkThe USB port and power plug didn't work even tho appeared to be, and phone died during trip.
Terri KellyThere were no problems.
HOLLY METZGERReplace the locks on the lock box where people go to receive keys after-hours.
DORIAN FELTONNothing. Their services already good. I will rent from them again and tell my friends to.
Joseph DanielNothing. They were very nice and help me hook up my trailer to the car. They were the best to work with.
Joseph DanielGreat customer service
richard johnsonBUISNESS WAS CLOSED WHEN SUPPOSED TO BE OPEN. THEY HAD A SIGN UP TO USE ONLINE DROP OFF.
ROBERT MORGANSuperb customer service
Shakaria BattlesThe guy who runs it is Great! I will not go anywhere else! I have been there my last 3x. I have used two others in town and have had 1 bad experience and the other was ok but not very friendly? Capps Rd is my goto!
SCOTT CARTERAlthough the hours of operation are a little weird.The gentlemen came out of his house after work hours to help me turn the trailer in.
George BaumgartnerJason was the absolute best!!!!!
Mary LunterThe gentleman that was working was such a pleasure to do business with.
Ronald VogelThe original pick up location, That I booked one week in advance and confirmed two times before I got there did not have my trailer at all on site, had to go to a second location which caused major inconvenience for me and my six people planning to help me move, but they found a trailer at the second location which was very helpful
jay pullenOpen more hours
JEFFREEY JENNETTJason went above and beyond what I expected and helped me out tremendously when I drop my U-Haul rental off in Florida
James LeadinghamNothing. Jason runs this location in a friendly and professional manner.
Nigel HillThe Proprietor was very customer orientated and treated me like a person.
Nelson LugoThe inside of the truck smelled horrible
Daniel UlinoAmazingly easy...excellant service with a smile
Randi RobbinsNothing missing.
Sylvia Winsberg JamesonHad some issues with the UHaul website/app (which had nothing to do with the pick-up location). The app would freeze or not allow me to get into it to do things. Had to try different times before had some success.
Kevin StilesGreat experience!
Lindsey MangrumHe went an extra mile to make sure I was fully taken care of. He stayed longer to process my reservation and I appreciate very much.
Sandra White