Customer Reviews for East 60 Storage
(U-Haul Neighborhood Dealer)

486 reviews

210 Capps Rd   Lake Wales, FL 33898
(1mi E Of Lake Wales On Sr 60)

(863) 676-4399

Office Hours

  • Monday:
    9 am - 12 pm / 1 pm - 3 pm
  • Tuesday:
    9 am - 12 pm / 1 pm - 12 pm
  • Wednesday - Friday:
    9 am - 12 pm / 1 pm - 3 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(863) 676-4399

210 Capps Rd
Lake Wales, FL 33898
(1mi E Of Lake Wales On Sr 60)

Services at this Location:

Office Hours

  • Monday:
    9 am - 12 pm / 1 pm - 3 pm
  • Tuesday:
    9 am - 12 pm / 1 pm - 12 pm
  • Wednesday - Friday:
    9 am - 12 pm / 1 pm - 3 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Send them to this guy, Jason, and not to your greedier franchisees in Lake Wales.

DAN MACK 
Rating:
5.0

Quit changing where I was to pick up the 26’ truck. The guy at east 60 storage was the only reason why I would use UHaul. He went out of his way to make sure that our reservation was complete

David Still 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAACK 
Rating:
5.0

Customer did not leave a comment.

Matthew Bergeron 
Rating:
5.0

The best location around!

Mitchell carpenter 
Rating:
5.0

Customer did not leave a comment.

Christine Laclaire 
Rating:
4.0

The check-in process for bringing the truck back early or during non-business hours shouldn’t include taking that many pictures.

Willie Watson 
Rating:
5.0

Customer did not leave a comment.

nathaniel simmons 
Rating:
4.0

The vehicle battery was low. People keep leaving the cab and back light on. The vehicle was running rough and the engine light came on driving to drop the vehicle off after I finished.

ronald ricci 
Rating:
5.0

Drop off on a Sunday was a breeze following the steps on the app.

Jennifer Pandiscio 
Rating:
5.0

Customer did not leave a comment.

gary steele 
Rating:
5.0

During the, whole process there were no texts or calls as promised.

Larry Cole 
Rating:
5.0

Rented trucks twice in one week from this dealership, excellent experience both times.

Bill taylor 
Rating:
5.0

Everything was great

Alfredo Gaskin 
Rating:
5.0

It was a hectic day for both the owner and I but he stayed late to make sure I got my truck, and the move was a wonderful success. I will be recommending this location to everyone for whatever they may need. I am very grateful for his professionalism.

Bill taylor 
Rating:
5.0

Very happy with this U-Haul location. Trucks are clean and all ready for you when you get there. Owner is very professional. Thank-you!

DANIEL CETRONE 
Rating:
5.0

Great location! Equipment was ready in a flash, and Jason provided a friendly, no-stress check-out. He provided a clear demonstration on how to use the tow dolly, which was very useful.

Patricia Ives 
Rating:
5.0

Customer did not leave a comment.

Shawn Seymour 
Rating:
3.0

Extremely limited hours. Only 9:00 AM to Noon

DON EICHELBERGER 
Rating:
5.0

Customer did not leave a comment.

Brian Marbutt 
Rating:
4.0

He should be used as a bench mark for training of all of your agents

Eric Pressley 
Rating:
5.0

Great expierence

Cole Cooper 
Rating:
5.0

Customer did not leave a comment.

Erin Kolz 
Rating:
5.0

East 60 Storage is very clean and Jason the owner is very helpful and friendly. We rent trucks 3 to 4 times a year and we like U-Hauls. The trucks are new, always clean and are not that bad on gas.

DANIEL CETRONE 
Rating:
5.0

My go too location he always goes above and beyond

Lacheryl Boyd 
Rating:
5.0

It was a perfect experience/transaction.

Ronald Langley 
Rating:
5.0

Great customer service from this location!

bruno rossini 
Rating:
5.0

No improvement needed

John Jackson 
Rating:
4.0

Customer did not leave a comment.

Garry Dutcher 
Rating:
5.0

Customer did not leave a comment.

Natalie Howard 
Rating:
5.0

Nothing excellent customer service

Miguel Morales 
Rating:
3.0

Can’t comment on much being we dropped the trailer off after hours. Place was clean

Lori Kelly 
Rating:
4.0

The assistant was knowledgeable and efficient. He got me in and out quick. I was impressed.

LARRY HAVILL 
Rating:
5.0

As this was an after hour drop off, no comments to be made. The process was easy and comveinent

Janet Wyckoff 
Rating:
5.0

Thank you for your professionalism and great service. We appreciate the excellent condition of the equipment. The service was prompt and area was easy to transition in/out of. We will recommend the location to others.

Alicia Linder 
Rating:
5.0

Customer did not leave a comment.

MARK COMBS 
Rating:
5.0

Customer did not leave a comment.

Cheree Romero 
Rating:
5.0

Great

Dennis Beaudrie 
Rating:
5.0

Location is easy to get to and very helpful. They were friendly and polite.

James Flewellen 
Rating:
3.0

Customer did not leave a comment.

DON EICHELBERGER 
Rating:
5.0

Picked up trailer in Lake Wales Fl with drop off in Port Huron Mi. Needless to say I was notified by uhaul on email that agreed to drop off was Walker Rd in Windsor On. Would love to know how this happened as Windsor is 2 hours from our home in Corunna Ontario.

BRIAN LABRASCEUR 
Rating:
5.0

Everything ready to go when we arrived. Staff was courteous and friendly.

Sandra Erickson 
Rating:
5.0

Customer did not leave a comment.

Tom Price 
Rating:
5.0

Customer did not leave a comment.

PETRA young 
Rating:
2.0

Your support people need better training on location of equipment and accessories. When I talked to the on-line support, not the people at the I60 West Storage location, they told me that mattress sleeves and packing blankets were in stock. This was not the case when I picked up the truck and we had to make do without these accessories unless I drove 20 miles out of my way to get them out on Rt 27. Previously, I had ordered a 5x9 ramp trailer from this same location only to get a email update saying I had to go the same 20 miles out of my way to pick it up. I cancelled this trailer based on this rescheduling fiasco. I did not find Uhaul (the company) to be customer friendly at all with regard to these problems.

Walt Bastow 
Rating:
5.0

Customer did not leave a comment.

rich duncan 
Rating:
5.0

Customer did not leave a comment.

Ronny Bittner 
Rating:
5.0

Manager was kind and very helpful.

Barbara Clark 
Rating:
5.0

The USB port and power plug didn't work even tho appeared to be, and phone died during trip.

Terri Kelly 
Rating:
5.0

There were no problems.

HOLLY METZGER 
Rating:
5.0

Customer did not leave a comment.

Gregory Haber 
Rating:
4.0

Customer did not leave a comment.

Thomas Dodge 
Rating:
4.0

Replace the locks on the lock box where people go to receive keys after-hours.

DORIAN FELTON 
Rating:
5.0

Customer did not leave a comment.

Milton Walker 
Rating:
5.0

Customer did not leave a comment.

Raul Otero 
Rating:
5.0

Nothing. Their services already good. I will rent from them again and tell my friends to.

Joseph Daniel 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HAACK 
Rating:
5.0

Nothing. They were very nice and help me hook up my trailer to the car. They were the best to work with.

Joseph Daniel 
Rating:
5.0

Customer did not leave a comment.

patrick wilson 
Rating:
4.0

Customer did not leave a comment.

Edwin Clocksin 
Rating:
5.0

Customer did not leave a comment.

Joseph Banville 
Rating:
5.0

Customer did not leave a comment.

Caridad Castellano 
Rating:
5.0

Great customer service

richard johnson 
Rating:
4.0

Customer did not leave a comment.

Courtney Hochoy 
Rating:
5.0

Customer did not leave a comment.

Patrick Keefe 
Rating:
1.0

BUISNESS WAS CLOSED WHEN SUPPOSED TO BE OPEN. THEY HAD A SIGN UP TO USE ONLINE DROP OFF.

ROBERT MORGAN 
Rating:
5.0

Superb customer service

Shakaria Battles 
Rating:
5.0

The guy who runs it is Great! I will not go anywhere else! I have been there my last 3x. I have used two others in town and have had 1 bad experience and the other was ok but not very friendly? Capps Rd is my goto!

SCOTT CARTER 
Rating:
5.0

Customer did not leave a comment.

DONALD WISLER 
Rating:
5.0

Customer did not leave a comment.

mark slivka 
Rating:
5.0

Customer did not leave a comment.

Charlotte Storm 
Rating:
5.0

Although the hours of operation are a little weird.The gentlemen came out of his house after work hours to help me turn the trailer in.

George Baumgartner 
Rating:
5.0

Customer did not leave a comment.

JERRY REYNOLDS 
Rating:
5.0

Jason was the absolute best!!!!!

Mary Lunter 
Rating:
5.0

The gentleman that was working was such a pleasure to do business with.

Ronald Vogel 
Rating:
5.0

The original pick up location, That I booked one week in advance and confirmed two times before I got there did not have my trailer at all on site, had to go to a second location which caused major inconvenience for me and my six people planning to help me move, but they found a trailer at the second location which was very helpful

jay pullen 
Rating:
5.0

Customer did not leave a comment.

Pam Oneill 
Rating:
5.0

Customer did not leave a comment.

Rene Estrabao 
Rating:
5.0

Customer did not leave a comment.

Zoltan Kovacs 
Rating:
5.0

Open more hours

JEFFREEY JENNETT 
Rating:
5.0

Jason went above and beyond what I expected and helped me out tremendously when I drop my U-Haul rental off in Florida

James Leadingham 
Rating:
5.0

Nothing. Jason runs this location in a friendly and professional manner.

Nigel Hill 
Rating:
5.0

Customer did not leave a comment.

ernest reed 
Rating:
5.0

The Proprietor was very customer orientated and treated me like a person.

Nelson Lugo 
Rating:
4.0

The inside of the truck smelled horrible

Daniel Ulino 
Rating:
5.0

Customer did not leave a comment.

John Jackson 
Rating:
4.0

Customer did not leave a comment.

Jackson halley 
Rating:
5.0

Amazingly easy...excellant service with a smile

Randi Robbins 
Rating:
5.0

Customer did not leave a comment.

Heidy Colon 
Rating:
5.0

Customer did not leave a comment.

Charles Collins 
Rating:
5.0

Customer did not leave a comment.

Perla TorresHernandez 
Rating:
5.0

Nothing missing.

Sylvia Winsberg Jameson 
Rating:
5.0

Customer did not leave a comment.

LYLE MC 
Rating:
5.0

Had some issues with the UHaul website/app (which had nothing to do with the pick-up location). The app would freeze or not allow me to get into it to do things. Had to try different times before had some success.

Kevin Stiles 
Rating:
4.0

Customer did not leave a comment.

ronald texter 
Rating:
5.0

Customer did not leave a comment.

Brian Hughes 
Rating:
5.0

Great experience!

Lindsey Mangrum 
Rating:
5.0

He went an extra mile to make sure I was fully taken care of. He stayed longer to process my reservation and I appreciate very much.

Sandra White 
Rating:
5.0

Customer did not leave a comment.

Angelica Aragon 
Rating:
5.0

Customer did not leave a comment.

Charles Ehollis 
No reviews have been submitted for this location.

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