Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cruise control for long haul. Wheel alignment or fix the wobble.
Edward M
Rating:
4.0
Dropped truck as planned and then received final invoice for over 400 extra miles. ALWAYs take pic of odometer and fuel!!
Drop off location was good. No issues and would recommend it. Initial pick up of this vehicle is where it started and then ended with final invoice.
Dainia A
Rating:
5.0
Customer did not leave a comment.
Peter H
Rating:
1.0
Overcharged and Multiple charges
Brandon S
Rating:
4.0
Customer did not leave a comment.
Frank B
Rating:
5.0
Customer did not leave a comment.
Anthony P
Rating:
4.0
Customer did not leave a comment.
Brian H
Rating:
5.0
Earl is the best! Great to work with.
Greg J
Rating:
5.0
Customer did not leave a comment.
suzanne f
Rating:
5.0
Customer did not leave a comment.
WALTER S
Rating:
5.0
Customer did not leave a comment.
Carol W
Rating:
4.0
Customer did not leave a comment.
James L
Rating:
4.0
Customer did not leave a comment.
Paxton M
Rating:
3.0
Customer did not leave a comment.
RAYMOND F
Rating:
5.0
Customer did not leave a comment.
Jimi B
Rating:
1.0
Make sure the location actually cleans the rental equipment. The truck I rented at this location was dirty and was full of dog hair, so i felt obligated to pay the cleaning fee upon dropping it off, even though I didn’t cause the mess. I would like a refund
Brayden A
Rating:
4.0
Customer did not leave a comment.
Garrett S
Rating:
5.0
Nothing. Earl was great.
James M
Rating:
5.0
Customer did not leave a comment.
Misty N
Rating:
5.0
We dropped it off close to where we live and the guy told us all about the place and where we could find stuff around the area.
David F
Rating:
1.0
The person receiving the truck did not give eye contact and didnt have a lot to say except he will check the truck in when he gets caught up. There was also a confederate flag flying proudly outside the business. I am a person of color. If Uhaul supports this type of behavior I will do business elsewhere. I have done business with Uhaul in the past few months a lot. Not a good experience and very offensive.
Robert F
Rating:
2.0
Customer did not leave a comment.
Andrew F
Rating:
4.0
Customer did not leave a comment.
Russell B
Rating:
3.0
Small town, small location, but was glad they were there too and open on a Saturday.
WILLIAM M
Rating:
4.0
Customer did not leave a comment.
Bob F
Rating:
5.0
Customer did not leave a comment.
Christopher G
Rating:
4.0
Customer did not leave a comment.
Gary C
Rating:
1.0
This location closes at 1:30 in the afternoon making it impossible to pick up late- costing me an extra full day rental fee. Proprietor seems less than interested in being helpful. He told me I had to call around to find the size truck I wanted, so wound up getting the next size larger. Called the 1-800 number to get help- they were VERY helpfulland got me the truck at the smaller truck cost.
Michael S
Rating:
5.0
Customer did not leave a comment.
Marcie R
Rating:
1.0
The people were very rude.
Jayce G
Rating:
5.0
Customer did not leave a comment.
Steven A
Rating:
5.0
Customer did not leave a comment.
Shane R
Rating:
5.0
Customer did not leave a comment.
Shane R
Rating:
5.0
Customer did not leave a comment.
Shane R
Rating:
5.0
Customer did not leave a comment.
Shane R
Rating:
2.0
Customer did not leave a comment.
Ronald T
Rating:
4.0
Customer did not leave a comment.
David L
Rating:
5.0
Nothing
Lawrence G
Rating:
5.0
Customer did not leave a comment.
Louis F
Rating:
3.0
My rental was supposed to be in Cookeville, TN—literally a 1/4 mile from my starting location. UHaul called the day prior and said the original location didn’t have a truck. 22 mile round trip farther. I know things like that happen but, this just added to an already long day! Not convenient for me or my family.
James B
Rating:
5.0
Need to rent this trailer again in July, wish this location was open on Sundays
Payne S
Rating:
4.0
Customer did not leave a comment.
sharon r
Rating:
4.0
Customer did not leave a comment.
Kathleen R
Rating:
5.0
Customer did not leave a comment.
danny f
Rating:
5.0
Customer did not leave a comment.
ron k
Rating:
5.0
Customer did not leave a comment.
Paula S
Rating:
5.0
Fix my charge and I’ll be a happy customer
angela u
Rating:
4.0
Customer did not leave a comment.
Walter R
Rating:
5.0
My experience was great from reserving to dropping off.
LISA J
Rating:
5.0
Customer did not leave a comment.
Christopher G
Rating:
5.0
Very helpful unhooking the trailer.
Stephanie M
Rating:
3.0
Customer did not leave a comment.
richard w
Rating:
4.0
Customer did not leave a comment.
Edward C
Rating:
5.0
outstanding service
michael f
Rating:
4.0
Customer did not leave a comment.
christine R
Rating:
5.0
Earl was extremely friendly and he explained everything very well. I would definitely recommend his location to any of my friends around the area!
jaime r
Rating:
3.0
Customer did not leave a comment.
Deanna L
Rating:
5.0
Customer did not leave a comment.
Dylan D
Rating:
4.0
Customer did not leave a comment.
donald h
Rating:
3.0
It’s been a week since we returned our truck and have yet to receive a final statement. I returned the truck on a Sunday using the drop box Monday was a holiday so I stopped Tuesday am, they checked the truck in and just needed to get a signature then I would receive a copy of return paperwork by e mail. So far I do not have a finalized receipt.
Bob R
Rating:
5.0
Earl's was a very pleasant experience
Ronald B
Rating:
4.0
Earl 's was great.
Wesley B
Rating:
5.0
Truck was clean, ran good. Glad I upgraded to the 20 foot. Only problem was the front end seemed loose. Maybe tie rods or Pittman arm. I was constantly turning the steering wheel back and forth 2-3 inches to stay in my lane. My arms are tired after a 6 hour drive
Wesley B
Rating:
4.0
Customer did not leave a comment.
jonathan o
Rating:
5.0
Customer did not leave a comment.
Mike M
Rating:
5.0
Earls was easy to back trailer in place and staff very courteous. Great location
Stephanie M
Rating:
5.0
Customer did not leave a comment.
DEBRA B
Rating:
5.0
Nothing. I see !!! Smooth renting fast service. And smooth drop off. Great experience with U Haul !!!!
Debra B
Rating:
5.0
Customer did not leave a comment.
REBECCA P
Rating:
5.0
This guy was incredible and very friendly as well as helpful. Fantastic U-Haul dealer.
donald h
Rating:
5.0
Customer did not leave a comment.
Payne S
Rating:
5.0
Customer did not leave a comment.
Lawrence J
Rating:
3.0
Customer did not leave a comment.
Ashley S
Rating:
3.0
Customer did not leave a comment.
Payne S
Rating:
3.0
Customer did not leave a comment.
Samuel B
Rating:
1.0
Customer did not leave a comment.
Misty C
Rating:
5.0
Very pleased with the whole process. Thank-you.
Joseph W
Rating:
5.0
Customer did not leave a comment.
scott h
Rating:
5.0
Earl is awesome to deal with!!!!
RALPH B
Rating:
5.0
Customer did not leave a comment.
RALPH B
Rating:
5.0
Customer did not leave a comment.
Jim B
Rating:
5.0
My uncle does people right, honest and stand the test of time in business and services. Thank you
DAVA M
Rating:
5.0
Customer did not leave a comment.
Teresa W
Rating:
3.0
Customer did not leave a comment.
Jim B
Rating:
3.0
Customer did not leave a comment.
ruth h
Rating:
4.0
Customer did not leave a comment.
Jim B
Rating:
3.0
Customer did not leave a comment.
Amos C
Rating:
2.0
Customer did not leave a comment.
Steven R
Rating:
5.0
Customer did not leave a comment.
Mitchell S
Rating:
5.0
The guys there were very helpful!!! Thanks so much!
Lee C
Rating:
2.0
Tried to return during business hours this morning but "the guy who does that was not here" hes out on a tow call" went back and someone helped me disconnect and when I asked for a receipt he said "they would do it later"
LEIF K
Rating:
5.0
Earls Service Center was most helpful
michael j
Rating:
1.0
They did not have the trailer at the location we asked for and sent us 30 miles away but we were driving thru on the way the house a day early and they said they would not charge us since it was so far away for the extra day but the DID CHARGE US i feel we need a refund.
