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Chad S. | Overall Experience
Customer Reviews for Eagles Nest Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Rented here for years and never had an issue
TOM H. | Overall ExperienceExcellent service
Sandra A. | Overall ExperienceGreat access hours
Katherine T. | Overall ExperienceGreat place
Erika M. | Overall ExperienceExcellent service and clean units
PETER J O. | Overall ExperienceClean and perfect size unit
Darrin T. | Overall ExperienceVery well located near Hover, easy to get to.
Joseph F. | Overall ExperienceGreat facility and friendly staff
Jonathan S. | Overall ExperienceGood service
Joshua K. | Overall ExperienceGreat facility
Elan C. | Overall ExperienceDrive up units and wide doors easy to load and unload. Easy access
Seth A. | Overall ExperienceClean facility
Jeff D. | Overall ExperienceConvenient location and great access hours
ERICA C. | Overall ExperienceMuy buen servicio
Isabella D. | Overall ExperienceGreat place, never had an issue
JULIA B. | Overall ExperienceSecured location with good staff
Scott A. | Overall ExperienceSuper easy to rent and pay online and great access hours
John C. | Overall ExperienceGreat facility and convenient access hours
Jeffrey B. | Overall ExperienceEasy online rental and manager on site. Great location
Kyle W. | Overall ExperienceGreat facility, friendly staff and convenient location
SHAWN T. | Overall ExperienceThe staff overall were very accommodating but what I DID NOT KNOW THAT THE UNITS WERE GONE THROUGH BEFORE THE AUCTION DAY! My son and I were homeless after securing what we could in a teeny unit with Eagles Nest, so needless to say the contents of this unit was very important to us! On the initial visit to clean out the unit, I found my stuff was demolished and the wooden pieces of furniture has water damage. The glass to my wrought iron tables were missing as well as my MED Badge for my job. The first time, I went to pay after being late, some of the contents of my unit was in the office, my unit was open and stuff being organized for the auction the next day. After I paid in full, there was a new lock put on and I was shown that everything that was in my unit was lumped in the middle of the unit in a pile. A few months later I was late and a new lock was needed and was replaced. I am handicapped so I wasn't a the unit a lot, so when this last new lock was put on, I was sent a new set of keys. BY THE WAY, that was above and beyond and very much appreciated! Then when I went to clean out the unit the old set of keys worked and the new ones didn't. I had items in with my items that I'd never seen before or had someone else's name on it, and my lamp had a different lamp shade on it. The odd thing about the lamp was it was not dusty or water marked at all like the other items. I had expensive headphones and electronics in this unit that were missing. But the most irreplaceable thing was a vinyl record that was signed and numbered. I don't even know where to start with this. so any direction would be great! And to note, yes the unit wasn't locked the last week we were there but that was after everything of value was taken out and everything else was refuge! If you'd care to contact me please email me at snowbrooks@proton.me or pgain376@gail.com
Patricia G. | Overall ExperienceThe only thing I did not care about was the truck did not drive very well, transmission needs to be looked at.
Sherry G.I don't think the location itself was the problem. The 24/7 "contact-free" pick-up web platform and U-HAUL's customer service was the problem. It took nearly an hour for me to finally be able to retrieve my keys. The web/email/text directions did not contain critical information. No one I spoke to either on the phone on chat had any clue how to help. Finally after an hour of run around and endless holds someone I spoke to gave me a code for a lock box. This code was NOT IN ANY OF THE COMMUNICATION FROM U-HAUL in text or email. I double checked. I am not an idiot. I will never use U-HAUL again unless I am sure I will be able to deal with a living person. YOUR 24/7 PICK-UP DOES NOT WORK!!!!! I feel strongly I should have my rental fee waived. This was a TERRIBLE EXPERIENCE.
Julio B.Easy online rental
Mike G. | Overall ExperienceGreat location
Holly P. | Overall ExperienceJust dropped off truck here. Trailer was dropped in Edgmont,co.
Robert A.Great service
GEOFF B. | Overall ExperienceGreat location and excellent service
Jeremiah J. | Overall ExperienceGood size units
Scott T. | Overall ExperienceNo issues
Pheonix H. | Overall ExperienceAmazing service and location
Amanda E. | Overall ExperienceThis was a great storage unit for what I needed. Great customer service and communication. Would certainly recommend.
Eric S. | Overall ExperienceGreat access hours
Benjamin H. | Overall ExperienceAwesome place with great staff
Theresa N. | Overall ExperienceGreat facility and awesome prices.
Michael S. | Overall ExperienceOwner was great to work with. He made the process quick, easy and was very professional.
Amy H.Simple and easy, drove great
JOSHUA W.Easy drive up access
Evangeline M. | Overall ExperienceGreat service
Samuel Y. | Overall ExperienceGreat price and service, had no issues
Daniel S. | Overall ExperiencePoor experience. My first reservation was at Sunny storage off of Ashley Street. When I arrived the code and key were not ready, no one in office. Person who answered phone not very helpful. Called U-Haul and person was VERY helpful and changed my pickup location. That worked ok, just because the manager was present . He said he owns the 7 U-Haul pick ups at storage locations in Longmont. In the future, I will only rent from certified U-Haul distributor.
Lauren M.Great place and super friendly staff
Breean H. | Overall ExperienceEasy online rental
David S. | Overall ExperienceRented for only one month and had no issues renting online and only committing to one month
NICHOLAS J. | Overall ExperienceGreat place
Jennie R. | Overall ExperienceThe vehicle, itself, ran well and served its purpose. The inside of the cab was not clean. The dashboard was so covered in dust, it looked like it hadn't been cleaned in a year! With all the COVID precautions we are encouraged to take, one would think the inside of the cab would be cleaned after rental was returned. The windshield was dirty and the floor looks as though it didn't get cleaned after the most recent storm.
SHARON B.The staff were friendly, helpful, clearly explained the process, and graciously answered my questions. ¡Gracias!
Ryan H.Great service and affordable prices
SARAH C. | Overall ExperienceExcelente servicio
IVAN R. | Overall ExperienceNo issues
Nathaniel D. | Overall ExperienceGreat location no issues
Blake P. | Overall ExperienceGreat service
LuAnn T. | Overall ExperienceAwesome place and also easy drive up units that make it easy to load and unload.
Robert J. | Overall ExperienceGreat facility.
Christopher J. | Overall ExperienceI signed the contact at one location, picked up moving supplies at another and went to a third to get the vehicle only to find another customer there because U Haul double booked the only pick up truck in Longmont. Then I find I was charged $70 for mileage on a $20 per advertised vehicle. What a joke, enjoy your grift.
MARK M.When receiving the vehicle it is suppose to have a full tank of gas. . This one wasn't, so I had to put in more money to get it to a full tank. It wasn't a huge amount but still unfair. I use uhaul regularly, hopefully this is rare and won't happen again
CLARE K.Utilized the key drop but an employee did contact me with followup which was appreciated.
JENNIFER M.The guy was very friendly and helpful
JESSICA ANNE R.Great place.
James D. | Overall ExperienceGreat experience
Larry M. | Overall ExperienceGreat facility
Deon B. | Overall ExperienceGreat facility
JAMES M. | Overall ExperienceGreat facility very accommodating and friendly staff
LINDSAY K. | Overall ExperienceGreat location, stored my stuff for years and didn't have an issue
VERNA C. | Overall ExperienceCheck equipment before renting. Not up to me to take care of a truck that had a flat befpre I even rented it. Didnt get any reimbursement. Was actually reprimanded for not calling Roadside to get it fixed "while I was sleeping". I was even shown where the spare tire was had I called Roadside MYSELF. So the truck with a flat before I even got the keys and was never told had an issue (oh, that was left to the guy on the road beside me miles fown the road) BECAME MY ISSUE TO FIX, not the management or owner? I, the person paying for the rental, was actually made to feel guilty for faulty truck and subsequent service. Wont be back.
CHRISTINE E.Rented for one month with no issues
Christine R. | Overall ExperienceMonth to month lease, rented for one month only and didn't have to pay anything else
Timothy M. | Overall ExperienceGreat facility and also great access hours
KATHRYN G. | Overall ExperienceGreat secured and well maintained facility
LINDA B. | Overall ExperienceGood price no issues
BRYAN W. | Overall ExperienceEasy online rental
JUSTIN B. | Overall ExperienceGreat people
Benjamin N. | Overall ExperienceEasy one month rental no commitment
Megan D. | Overall ExperienceGreat affordable unit, clean and easy to access.
Tao R. | Overall ExperienceI was charged $14 for "Safe Move," which I never requested. It may not have been this location, it could have been the lady on the phone that scheduled the appointed for pickup. No, I am not happy. I paid $20 for a day, drove 8 miles ($6.32), that plus their taxes and fees is all that I should have paid. I should not have paid the $ add $14 that they added on without my knowledge.
MICHAEL H.Aaron was NOT helpful and friendly in helping us make arrangements with our POD shipping . Eagle nest manager was very helpful and friendly with every contact .
Jim B. | Overall ExperienceGreat drive up access
Benjamin D. | Overall ExperiencePersonal amable
TY E. | Overall ExperienceConvenient location
Angel G. | Overall ExperienceGreat access
ANDREW R. | Overall Experiencedrop off was on the street in front of a storage facility. Worked fine
James E.Easy drive up access
Loren E. | Overall ExperienceMonth lease and no issues
Bailey G. | Overall ExperienceGreat Location
Jessica H. | Overall ExperienceAwesome place and drive up access
Warren L. | Overall ExperienceAwesome place and well kept had my unit for a year and never had issues
Katie M. | Overall ExperienceGreat Service
Austin B. | Overall ExperienceAwesome people and great location
TIMOTHY M. | Overall ExperienceVery clean. Great service!
Aubrey P. | Overall ExperienceGreat easy access to any unit.
Lynia L. | Overall ExperienceAwesome people and great facility.
Gabriel D. | Overall ExperienceGreat location
Andy Z. | Overall ExperienceStaff if always helpful and friendly. The only problem I had is the entry gate keypad was a little difficult to reach drom inside my car. But the facility and staff were great.
Eric W. | Overall ExperienceThe lady I dealt with was excellent and very helpful.
CHRISTIAN G.Awesome location and easy drive up access
Jayson T. | Overall ExperienceGreat place to rent from
bill B.Great service and family owned
TRAVIS C. | Overall ExperienceHad a 5X10 unit and kept my motorcycle there. Had no issues and was able to access it when I wanted to go out for a ride.
Steven P. | Overall ExperiencePerfect size unit, and easy drive up access
MATTHEW B. | Overall ExperienceExtraordinario servicio al cliente
Katie B. | Overall ExperienceMy upstairs unit was perfect it was cheaper then everywhere else and had no issues with access. Great place to store your stuff.
Chad S. | Overall ExperienceHad a unit for years, these people are great to do business with.
JACQUELINE B. | Overall ExperienceHad unit for a few months and it was great easy to pay and you always talk to someone that is on site. Great people.
JUSTIN B. | Overall ExperienceRented a unit for one month only and had no issues moving out. Only 5 day notice to quit
Bonny M. | Overall ExperienceGreat easy access and friendly staff
Joseph F. | Overall ExperienceExcellent!
NICHOLE O.Our experience here over eight years was convenient and with easy access. I found Paul to be very relational
TED G. | Overall Experienceexpect to do everything yourself through the app, especially the return process. they don't tell you the size of the tank, so don't bother w/ returning it w/ the same amount of gas as when you started. uhaul's website makes it impossible to do the return process, so expect to call the 1800uhaul phone number, wait on hold for 10-15 minutes to have someone talk you through the process like you're an idiot, and get zero money back for returning it early. although i had my own insurance, i was never asked for proof of insurance and charged for it w/out my permission. there were marijuana crumbs in the truck. i will never use this location again
REBECCA M.Conveniently located and very well kept. Staff were friendly and responsive. Access can be a bit tight for a large truck, but overall a great place.
Monica M. | Overall ExperienceRented a unit for one month only , had no issues. Only 5 days notice to quit and it is month to month.
SUSAN Q. | Overall ExperienceTruck was vibrating on the highway...upon drop-off of the truck a guy clipping weeds came out of no where and asked, "how'd she drive?" Didn't help with anything or explain who he was. I had questions but did not feel comfortable asking this unapproachable seemingly random person as he did not introduce himself or ask us if we needed any assistance (which we did because this was a new experience for my frje d and myself)... I feel like I have been charged more than I should have. The pictures I uploaded of previous damage (that were NOT "already marked with a red X" or whatever) to the truck conveniently did NOT upload to the uhaul site...I re-took pictures immediately onto my phone and have them saved as I have a feeling something sketchy is going to come of this... I will never use Uhaul again. Will do whatever I can to borrow a friend's vehicle or go to fucking home depot.
Jordan W.Awesome service, rented this unit online and was able to do everything online and only required a 5 day notice to quit.
Andrew V. | Overall ExperienceHad a unit here for years and never got a rate increase, and I only had to give 5 day notice to quit. Excellent service
DANI B. | Overall ExperienceMade reservation at this facility and was contacted right away, great service.
Alissa W. | Overall ExperienceNo long time commitment, had a unit for only one month. Great service and great location.
Sam Y. | Overall ExperienceWe had a unit here for years for our business and it was great, never had an issue. Answer my request by email or phone all the time.
GLENN S. | Overall ExperienceInitial reservation was with one of two UHaul locations on Nelson Road. That was NOT a "moving" experience to say the least. Erin at the UHaul/ storage place did an excellent job with damage control. Paul on Delaware street had the trailer. No problem with pickup, setup, and directions. Just great. UHaul reservations process was just awful and uncertain as to what was going on. Not a great customer experience.
HANS M.I had trouble getting connected to pick up the truck and your phone line took over 20 minutes to answer. Repeatedly saying your projected wait time is 5-10 minutes is extremely frustrating, especially when it's a flat-out lie.
Michael M.Thank you for a great space. easy communication!
Jose L. | Overall ExperienceWe were there in number of units for 3 year they were completely accommodating Great experience. Tricia.
TRICIA W. | Overall ExperienceThe location was fine. It was everything related to the uhaul online check-in and return system that was the issue. I could neither check-In nor return the truck on my phone. When I chatted with an agent, they said I needed to logout of uhaul and sign in on Chrome. I don't have chrome on my phone. The whole process was the most difficult renting experience I've had with uhaul thus far.
MICHAEL W.Had a unit for one month, no commitments and no issues, used it while moving. Great location I had a drive up and it was very convenient to load and unload.
DONALD L. | Overall ExperienceHad a storage unit here for over a year during the pandemic, and I was very happy with the service and I never had an increase on my rent. Had to move out of state and moved out but I would totally recommend this place.
ALISON Z. | Overall ExperienceI rented here for a while and never had an issue, super friendly people and they always answer the phone.
Kristin D. | Overall ExperienceThis facility was well light and very secured. They have cameras recording 24/7 and manager onsite. I never had an issue and would return again when I need a storage,
Robin H. | Overall ExperienceGreat facility, very friendly. You have to make appointment for the office but they are very fast and help you in any way. They also rent U-Haul trucks and that makes it so much easier when you are moving just dealing with one person and keeping it local.
Beau D. | Overall ExperienceGood facility, well lit at night and easy to access during their hours of operation. Wish they were 24 hours but I understand why not.
Frederick K. | Overall ExperienceIt feels a little weird reviewing a storage facility, but I liked them I guess? No problems, every interaction was handled with my convenience and time in mind, and whenever I needed something I just needed to make an appointment and someone was there to meet me at the agreed time. Very professional.
RACHEL M. | Overall ExperienceI liked this storage location so much I was there almost every morning!
STEVE R. | Overall ExperienceWe had no problems while we were here and the staff were always so friendly and nice whenever I saw them, especially Karla.
PAUL A. | Overall ExperienceBest combination of convenience by being next to a main street and privacy by being out of the way
Holly R. | Overall ExperienceThey offered a free 2nd month when we moved in, which really helped us out.
Waynda C. | Overall ExperienceDidn't get his name but rep today was friendly and efficient, picking up truck was a breeze and online after hours drop off was just as easy.
Jeffrey S.Great facility and awesome people. I've rented in many places and I highly recommend any of the locations owned by this group. We moved from this location to another one that they own and we are happy with both.
NICK B. | Overall ExperienceNice facility, staff is very accomodating.
TAMMY M. | Overall ExperienceWe liked this storage company so much, we moved into their new facility
LAIRD M. | Overall ExperienceIf you need storage rent from here!
CINDY F. | Overall ExperienceMy unit was easy to find, clean when I moved in, and if I needed help someone was always available. Good business.
Michael B. | Overall ExperienceHad 5 locations and it was great for our business.
Koko L. | Overall ExperienceVery cooperative and helpful. Had scheduled rental through this location, but U-Haul changed pick up to another. The other location's employees was lackadaisical at best, but probably didn't give a dam. Eagle's Nest worked hard to help me.
JAMES L.Will come back if I need storage again.
Elsa R. | Overall ExperienceGreat secured location, had no issues and would recommend this place to anyone
Matthew F. | Overall ExperienceGreat location
Naresh M. | Overall ExperienceGot a unit here for short term, and people are super friendly and willing to help.
ERIC B. | Overall ExperienceStaff accommodated me with a unit that was perfect for me, they took the time to make sure I got what I needed gave me different options at their multiple locations. They also rent Uhauls and got me a truck.
Celeste S. | Overall ExperienceGreat place, very convenient. You speak to a person every time you call.
John C. | Overall ExperienceFriendly people and convenient location. We had a big moving truck and had no problem driving in and out of the property.
Suzzanne P. | Overall ExperienceCustomer service lady who I called for help on the return was rude, unhelpful, gave me attitude, and was no help at all. I give customer service reps a 0 because It was a horrible experience.
Devon E.The timing was tough--new years eve, as was my emergency situation that came up that same day but your staff, specifically Carla, made it happen. I am deeply grateful for her professionalism and top-notch customer service exactly when I needed it. Thank you, thank you, thank you!
Suzzanne P.I would suggest 24 hr acceass or at least 12pm cutoff..might make alot more buisness ..besides that pretty smooth transition .. Like the code in code out system..and help call button at new location was very helpful....thank u ..also they gave me credit from my other rental and applied toward my new one..very nice...
Clayton M. | Overall ExperienceLocally owned business and always wanting to help.
HAROLD O. | Overall ExperienceWell maintained facility
Ashley B. | Overall ExperienceGreat location and friendly staff
Jonathan R. | Overall ExperienceI had a good experience at this facility. I appreciated the convenience and ease of renting as well as the fact that it can be contactless during these times.
Lewis G. | Overall ExperienceGood prices and many storage options as well as moving trucks. Customer service was good as well. I was under a time crunch and they assured me the rental process would be quick and it was.
Bryce F. | Overall ExperienceGood storage, no problems!
SAI N. | Overall ExperienceEagles Nest is clean, secure and in a good location.
Candace S. | Overall ExperienceHello Eagles Nest Storage, How did you know I move out? Anyway, all went well, and using your facility was VERY helpful in getting settled back into Longmont. Thanks! Al
Alan W. | Overall ExperiencePretty disappointed that I had to pay an extra fee because I didn't have a smart phone. I don't think that was clearly explained when I was told the arrival time. Bad enough I forgot to put gas in it.
Joshua P.I got charged 100 extra for no reason.
Jerel C.The cab of the truck needs to be cleaned. The previous renters left muddy foot prints all over the floorboards. The interior needs a wipe down.
Jodene B.Very nice
Jennifer R.The app experience sucked - big time. I barely had enough connectivity to make it work, there was no explanation that I would have to do the rental this way, the woman on the phone (national) said "don't worry, that location is open by 7am" - a total lie. I won't be renting through U-Haul again.
Tony L.My UHaul contract stated I was supposed to return the equipment to one location, but upon arrival there, the staff said it needed to be returned at a different location. Very confusing, very inconvenient.
Michala D.The truck pulls to the right. It needs an alignment. The front passenger side tire is worn.
Alan W.I was told the truck I rented would be sufficient for hauling all of the contents of a two bedroom house. I had all of my stuff in storage. The truck was not large enough and we ended up having to make two trips from Fort Collins to Longmont. Unsatisfied with Uhaul for 1) not giving me correct location to pick up truck and 2) the truck was not large enough and had to make 2 trips.
Sandra H.