Customer Reviews for Eagle Mini Storage
(U-Haul Neighborhood Dealer)

86 comentarios

845 Pembroke Oak Grove Rd   Oak Grove, KY 42262

(270) 439-9498

Horario de oficina

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed

Servicios en esta ubicación:

Contáctanos

(270) 439-9498

845 Pembroke Oak Grove Rd
Oak Grove, KY 42262

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff knew what he was doing, very efficient, and courteous. We were in and out in less than 10 minutes (reserved online a few days before).

MYRA P 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob G 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE D 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo M 
Clasificación:
5.0

Perfect 👍

AMEN A 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHINE R 
Clasificación:
5.0

El cliente no dejó un comentario.

AmberLee M 
Clasificación:
5.0

Granted the guy up front was new you would have never guessed. Very polite, friendly, gets things done right. Super appreciated the vets help.

KENNETH N 
Clasificación:
3.0

El cliente no dejó un comentario.

LIZANDRO M 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARICE T 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas P 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIANCARL W 
Clasificación:
1.0

I never received the pin to open the gate in order to enter the parking area the day prior or on the day of my drop-off. Because of this, I backed-up traffic for a couple of minutes because I was not able to pull the truck (26') and auto transport into the parking area since the gate was closed. LUCKLY their was a gentleman driving by who saw I was trying to enter the U-Haul lot that gave me the pin to enter the area. Additionally, the representative I spoke to after I parked the truck and auto transport said "SHE FORGOT" to call me and give me the pin and that she would complete the return online (This was Saturday afternoon). I called back on Monday to confirm that it was complete, she said she didn't get to it and that she will do it now while we are on the phone.

GENEVIEVE M 
Clasificación:
2.0

The customer service department is great, but picking up the truck and even getting the truck was a big mess. The truck had mechanical issues and delayed us returning the truck on time.

LEAH S 
Clasificación:
1.0

Getting access to the uhaul was unacceptably difficult. We had to call customer service 2 separate times to get access. Took us over 45 minutes just to obtain the truck. Will definitely not be using uhaul or this location ever again. Was a very poor experience all around!

JOHN L 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P 
Clasificación:
5.0

Inform the customer which protocol is expected of them.

Laverne B 
Clasificación:
5.0

The lady came into the office although it was good Friday to help me.Tiffany was very professional, nice,kindand made return extremely easy !

sajadia g 
Clasificación:
5.0

Great customer service answered all my questions and concerns. Without a doubt work rent here again.

Brianna T 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C 
Clasificación:
1.0

The representative was rude and not very helpful at all. And it literally took me 45 mins to even get my truck rented.

Valrita S 
Clasificación:
5.0

Tiffany Jo has and always has been fabulous in assisting me with my pickups and turn ins. She is a great asset to the organization and U-Haul brand.

ARTHUR G 
Clasificación:
3.0

When I dropped off over night, the u haul cs line has to find me a code for the gate. Once gait closed, had to call police to come let me out. They were in their way so I could give them the entry code, because the exit code, did not work. I almost ran out of gas waiting and the app wouldn't let me share my location and the pictures wouldn't upload to show the trailer was clean.

Lucas H 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry C 
Clasificación:
3.0

More knowledge for people renting uhauls and hit something, besides “ I have no Idea, I’ve never dealt with this before”… “ call 1800 go U-Haul”

Anna C 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis W 
Clasificación:
5.0

El cliente no dejó un comentario.

Malik N 
Clasificación:
3.0

Only gave three stars because of the quick customer service I received otherwise it would be a 1 star. Picked up the U-Haul only to get trapped behind a gate for almost an hour because the manager changed the passcode and didn't update the app. My daughter and wife were really afraid to be stuck in a lot in the dark. Definitely will not opt for a mobile check in next time.

DEBRAYLIN M 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris D 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn S 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M 
Clasificación:
5.0

Tiffany was amazing she gets you in and out and she got good customer service

Prodeon j 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
5.0

Chasity was the best representative at that location, keep her at all costs!

Randon N 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy B 
Clasificación:
5.0

I was pleasantly surprised. We dropped off at the location on a Sunday morning about 8am. They were closed, but had a phone number for customers to call for service. They promptly answered the phone, provided the gate codes and let us in. We dropped the trailer and were on our way in less than five minutes. Good setup!

Roy T 
Clasificación:
1.0

The lady was in training didn't explain the whole charge and the different fees I got hit with What's a environmental fee??? I had questions called back the night day she told me call 1800-GO-UHAUL The uhaul needed a oil change the gas light was on when I got in it feel like it was pulling and didn't want to get up and go I moved from one city to another and it was terrible and that was the only uhaul they had available Maybe they didn't know it needed work

Latisha W 
Clasificación:
5.0

My Professional opinion would be to tell you to hire more people like Tiffany, She knows her job, she knows her customers, Her professionalism shines through. Her assistance is invaluable. Her dedication is admirable. The vehicle I used worked very well, was clean and had no issues. The ride was as smooth as any car I have driven. I look forward to my next opportunity to rent from the Eagle mini mart U Haul location and highly recommend them to all who are in need of a rental vehicle. S/R Art

ARTHUR G 
Clasificación:
5.0

Very friendly and helpful, will use this location again soon

Ethan B 
Clasificación:
5.0

El cliente no dejó un comentario.

MINNETTE D 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelica M 
Clasificación:
3.0

Give out the gate code. We got locked inside for over an hour and had to call 911 bc no one would answer the two numbers listed and 1-800 uhaul didn't have code!!

KIMBERLY S 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
4.0

Outstanding customer service, very positive experience

matthew h 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam W 
Clasificación:
5.0

My experience was awesome! I don't think there is much more you can do to improve. Customer service was excellent she knew what she was doing and gave me positive advice on how to return the truck if it was after hours. I would recommend anyone to rent from this specific location.

jocqueline m 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany s 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth W 
Clasificación:
5.0

Very helpful and knowledgeable staff. I appreciated being able to leave my personal vehicle on site until I returned unit.

Kerry H 
Clasificación:
5.0

Owner was great. He gave me a brief tutorial and warmed up the cab of the truck (30° morning) while we completed contract. He also wished me Safe Travels, which was a nice gesture.

Susan B 
Clasificación:
5.0

Tiffany provided excellent service and was very patient and friendly. I would use this location again just because of the service she provided.

Alicia H 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne w 
Clasificación:
1.0

Horrible customer service, they will over charge you and not explain to you why in details. Equipment needs work as it's very old. This place is a total scam. Never will work with them ever again.

Markus G 
Clasificación:
3.0

Staff was friendly.

Bryan M 
Clasificación:
5.0

Tiffany was awesome. Thank you for great service!

Genesis J 
Clasificación:
5.0

El cliente no dejó un comentario.

Karlyan N 
Clasificación:
5.0

Same as the pickup place

Jimmie S 
Clasificación:
5.0

Best Uhaul location. Very friendly supportive team. Helped a tough day go smoothly.

Yvette G 
Clasificación:
5.0

Great customer service!

Leslie S 
Clasificación:
2.0

Had to drive 20 miles one way to pick truck up so that’s 40 miles round trip at .99 smile that I had to pay just to pick up and drop off uhaul... and the rear end sounded so bad I thought it was gonna fall out any min.. therefore didn’t even use it but for 1 load and parked it and used own trailer for all other loads....

christine L 
Clasificación:
5.0

The rep was outstanding

DOUGLAS L 
Clasificación:
4.0

El cliente no dejó un comentario.

Beth M 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
5.0

Owner waited for me when he was closing to drop off the vehicle. Good man

John M 
Clasificación:
5.0

El cliente no dejó un comentario.

JODY H 
Clasificación:
5.0

El cliente no dejó un comentario.

sherif d 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
4.0

El cliente no dejó un comentario.

ABEL G 
Clasificación:
5.0

Very friendly and knowledgeable!!

Jordan T 
Clasificación:
2.0

Shady

Martin C 
Clasificación:
5.0

We had the best experience renting from Eagle Mini Storage! So friendly and helpful!

Abbigale C 
Clasificación:
4.0

El cliente no dejó un comentario.

Madeline G 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M 
Clasificación:
5.0

El cliente no dejó un comentario.

ebraam d 
Clasificación:
3.0

El cliente no dejó un comentario.

victor a 
Clasificación:
5.0

incredible customer service. Had a very good experience and will rent here again if need to.

Carlos C 
Clasificación:
5.0

Ten

DARRIN L 
Clasificación:
5.0

The guy at Eagle mini storage went above and beyond to help me. Excellent business great customer service! If i could rate higher than 5 stars i would

Justin C 
No se han enviado comentarios para esta ubicación.

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