Customer Reviews for Eagle Mini Storage
(U-Haul Neighborhood Dealer)

67 reviews

845 Pembroke Oak Grove Rd   Oak Grove, KY 42262

(270) 439-9498

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 439-9498

845 Pembroke Oak Grove Rd
Oak Grove, KY 42262

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service answered all my questions and concerns. Without a doubt work rent here again.

Brianna Teasley 
Rating:
5.0

Customer did not leave a comment.

Terry Carlson 
Rating:
1.0

The representative was rude and not very helpful at all. And it literally took me 45 mins to even get my truck rented.

Valrita Samuel 
Rating:
5.0

Tiffany Jo has and always has been fabulous in assisting me with my pickups and turn ins. She is a great asset to the organization and U-Haul brand.

ARTHUR GATES 
Rating:
3.0

When I dropped off over night, the u haul cs line has to find me a code for the gate. Once gait closed, had to call police to come let me out. They were in their way so I could give them the entry code, because the exit code, did not work. I almost ran out of gas waiting and the app wouldn't let me share my location and the pictures wouldn't upload to show the trailer was clean.

Lucas Hoggard 
Rating:
5.0

Customer did not leave a comment.

Terry Carlson 
Rating:
3.0

More knowledge for people renting uhauls and hit something, besides “ I have no Idea, I’ve never dealt with this before”… “ call 1800 go U-Haul”

Anna Cozart 
Rating:
5.0

Customer did not leave a comment.

Robert Albertson 
Rating:
5.0

Customer did not leave a comment.

Alexis Whitlock 
Rating:
5.0

Customer did not leave a comment.

Malik Neasley 
Rating:
3.0

Only gave three stars because of the quick customer service I received otherwise it would be a 1 star. Picked up the U-Haul only to get trapped behind a gate for almost an hour because the manager changed the passcode and didn’t update the app. My daughter and wife were really afraid to be stuck in a lot in the dark. Definitely will not opt for a mobile check in next time.

DEBRAYLIN MCCASTER 
Rating:
5.0

Customer did not leave a comment.

Chris Dutton 
Rating:
5.0

Customer did not leave a comment.

Shawn Strong 
Rating:
5.0

Customer did not leave a comment.

Luis Millan 
Rating:
5.0

Tiffany was amazing she gets you in and out and she got good customer service

Prodeon johnson 
Rating:
5.0

Customer did not leave a comment.

Steven Crabtree 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
5.0

Chasity was the best representative at that location, keep her at all costs!

Randon Nop 
Rating:
5.0

Customer did not leave a comment.

Billy Bozell 
Rating:
5.0

I was pleasantly surprised. We dropped off at the location on a Sunday morning about 8am. They were closed, but had a phone number for customers to call for service. They promptly answered the phone, provided the gate codes and let us in. We dropped the trailer and were on our way in less than five minutes. Good setup!

Roy Tipton 
Rating:
1.0

The lady was in training didn’t explain the whole charge and the different fees I got hit with What’s a environmental fee??? I had questions called back the night day she told me call 1800-GO-UHAUL The uhaul needed a oil change the gas light was on when I got in it feel like it was pulling and didn’t want to get up and go I moved from one city to another and it was terrible and that was the only uhaul they had available Maybe they didn’t know it needed work

Latisha Wilford 
Rating:
5.0

My Professional opinion would be to tell you to hire more people like Tiffany, She knows her job, she knows her customers, Her professionalism shines through. Her assistance is invaluable. Her dedication is admirable. The vehicle I used worked very well, was clean and had no issues. The ride was as smooth as any car I have driven. I look forward to my next opportunity to rent from the Eagle mini mart U Haul location and highly recommend them to all who are in need of a rental vehicle. S/R Art

ARTHUR GATES 
Rating:
5.0

Very friendly and helpful, will use this location again soon

Ethan Beck 
Rating:
5.0

Customer did not leave a comment.

MINNETTE DEMPSEY 
Rating:
5.0

Customer did not leave a comment.

Angelica Mcgrane 
Rating:
3.0

Give out the gate code. We got locked inside for over an hour and had to call 911 bc no one would answer the two numbers listed and 1-800 uhaul didn’t have code!!

KIMBERLY STOVER 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
4.0

Outstanding customer service, very positive experience

matthew hurley 
Rating:
4.0

Customer did not leave a comment.

Adam Wilkerson 
Rating:
5.0

My experience was awesome! I don’t think there is much more you can do to improve. Customer service was excellent she knew what she was doing and gave me positive advice on how to return the truck if it was after hours. I would recommend anyone to rent from this specific location.

jocqueline mcknight 
Rating:
5.0

Customer did not leave a comment.

tiffany spore 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Woolf 
Rating:
5.0

Very helpful and knowledgeable staff. I appreciated being able to leave my personal vehicle on site until I returned unit.

Kerry Hettinger 
Rating:
5.0

Owner was great. He gave me a brief tutorial and warmed up the cab of the truck (30° morning) while we completed contract. He also wished me Safe Travels, which was a nice gesture.

Susan Blakley 
Rating:
5.0

Tiffany provided excellent service and was very patient and friendly. I would use this location again just because of the service she provided.

Alicia Hudson 
Rating:
5.0

Customer did not leave a comment.

wayne wilson 
Rating:
1.0

Horrible customer service, they will over charge you and not explain to you why in details. Equipment needs work as it's very old. This place is a total scam. Never will work with them ever again.

Markus Gordon 
Rating:
3.0

Staff was friendly.

Bryan Muscia 
Rating:
5.0

Tiffany was awesome. Thank you for great service!

Genesis Johnson 
Rating:
5.0

Customer did not leave a comment.

Karlyan Nieves 
Rating:
5.0

Same as the pickup place

Jimmie Shelton 
Rating:
5.0

Best Uhaul location. Very friendly supportive team. Helped a tough day go smoothly.

Yvette Guindi 
Rating:
5.0

Great customer service!

Leslie Stephens 
Rating:
2.0

Had to drive 20 miles one way to pick truck up so that’s 40 miles round trip at .99 smile that I had to pay just to pick up and drop off uhaul... and the rear end sounded so bad I thought it was gonna fall out any min.. therefore didn’t even use it but for 1 load and parked it and used own trailer for all other loads....

christine LANE 
Rating:
5.0

The rep was outstanding

DOUGLAS LANEY 
Rating:
4.0

Customer did not leave a comment.

Beth McLaughlin 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
5.0

Owner waited for me when he was closing to drop off the vehicle. Good man

John Miller 
Rating:
5.0

Customer did not leave a comment.

JODY Halovsky 
Rating:
5.0

Customer did not leave a comment.

sherif daoud 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
4.0

Customer did not leave a comment.

ABEL GRULLON 
Rating:
5.0

Very friendly and knowledgeable!!

Jordan Tepper 
Rating:
2.0

Shady

Martin Clark 
Rating:
5.0

We had the best experience renting from Eagle Mini Storage! So friendly and helpful!

Abbigale Corbus 
Rating:
4.0

Customer did not leave a comment.

Madeline Gonsalves 
Rating:
5.0

Customer did not leave a comment.

Brian McCain 
Rating:
5.0

Customer did not leave a comment.

ebraam daoud 
Rating:
3.0

Customer did not leave a comment.

victor anderson 
Rating:
5.0

incredible customer service. Had a very good experience and will rent here again if need to.

Carlos Cisneros 
Rating:
5.0

Ten

DARRIN LEAVELL 
Rating:
5.0

The guy at Eagle mini storage went above and beyond to help me. Excellent business great customer service! If i could rate higher than 5 stars i would

Justin Compton 
No reviews have been submitted for this location.

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