Comentarios del cliente para Eagle Airport Car and Mini Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Eagle Airport Car and Mini Storage

Grado total:

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Ryan P. en

Grado:

El cliente no dejó un comentario.

Michelle B. en

Grado:

Extremely friendly and helpful staff!

allan B. en

Grado:

Not much , Mary was a big help

Todd J. en

Grado:

Nothing wrong with the locations, i was informed my trailer would be in Meeker, then it was switched to Rifle 40 miles away, not so bad. Then I was informed the closest location was Gypsum, over a hundred miles each way from Meeker. The representative in Gypsum was very helpful, but told me I had until 3:30 pm. Thursday to return the trailer. I received an email around 2:00 informing me I was late. The representative Andy was going to charge me until I explained my situation and I also couldn’t unload my vehicle because the ratchet was rusty. I was told if I had any oil to put it on there. Not a good experience

Ian L. en

Grado:

Very friendly and helpful during the process. Mary was great!

Anthony F. en

Grado:

El cliente no dejó un comentario.

John J. en

Grado:

El cliente no dejó un comentario.

Jose G. en

Grado:

The location is just like any other one, but the service was Excellent.. MJ was outstanding with her service. THANK YOU !!!!

jeff J. en

Grado:

The customer service was awesome. She’s as good as it gets.

terry S. en

Grado:

There are choices of other Uhaul locations in the area. I would highly recommend this location due to outstanding customer service. Eagle Airport car and mini storage, Gypsum Colorado

Eric P. en

Grado:

Mary continues to offer the best UHAUL customer service I've experienced. Our county needs a 26 footer! I would rent it consistently if this location had one.

Damorial D. en

Grado:

Nothing, great experience.

Willard B. en

Grado:

Mary, the manager, went out of her way to accommodate my rental. She assured the availability of the truck when the Denver office said my on line rental was not available. And she personally picked me up at the airport, which I greatly appreciated. It saved me a pretty long walk from the airport. She should be commended for going the extra mile for customer service.

Eric P. en

Grado:

Mary has more passion for customer service excellence than anyone I deal with. She puts her Heart into her work. Keep it up Mary!

William P. en

Grado:

El cliente no dejó un comentario.

Eric P. en

Grado:

Mary consistently offers the best service of all Uhaul Reps I've worked with. Thank you! Eric.

John J. en

Grado:

Really great service. Love Mikki and Mary

Jeramy M. en

Grado:

At the end of the day I ended up getting the truck I needed. Thanks for going above and beyond at this location.

JD C. en

Grado:

Mary was awesome!

Jason Q. en

Grado:

El cliente no dejó un comentario.

Mike C. en

Grado:

El cliente no dejó un comentario.

YESSENIA AND A D. en

Grado:

Female said there was no drop off locations in Canyon & we couldn’t change the drop off location, however when we arrived to the town before our original destination we found out there were UHAUL dealers in the area & her lack of assistance caused us a “wrong destination” charge UHAUL CUSTOMERS BE AWARE OF ALL THIS

William W. en

Grado:

The car hauling trailer was very good, easy to use and pull.

James F. en

Grado:

El cliente no dejó un comentario.

Eric P. en

Grado:

Mary continues to be my favorite Uhaul Representative, because she is professional and very helpful!

rudy S. en

Grado:

The lady at the pickup location in Gypsum was AWESOME she knew our desperate situation and had everything ready on short notice when we arrived.

charles H. en

Grado:

El cliente no dejó un comentario.

Nickolas V. en

Grado:

Mary was very friendly and helpful!

Jiri L. en

Grado:

El cliente no dejó un comentario.

Breana M. en

Grado:

Don’t give away the truck I rented over a week in advance and then not even tell me. I found out the day before moving and ended up being on the phone for 4.5 hours with uhaul to try to find another one. I should not have had to pay for this.

Mary C. en

Grado:

El cliente no dejó un comentario.

Heather R. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

very pleasant agent.

todd F. en

Grado:

Not a thing!

Michael B. en

Grado:

Outstanding customer service. Very courteous and helpful staff. No improvements necessary.

Kevin W. en

Grado:

El cliente no dejó un comentario.

Eric P. en

Grado:

Mary is the best!

Alejandro R. en

Grado:

El cliente no dejó un comentario.

Danielle L. en

Grado:

El cliente no dejó un comentario.

Gail B. en

Grado:

Continue the fantastic customer service. Nikki was great to work with. Very friendly and got us checked out and back in very quickly. Thank you!

daniel F. en

Grado:

Other than having to drive an hour to get the trailer the experience was good.. staff was friendly and knowledgeable of the equipment being rented...

James L. en

Grado:

Got there after hours and called the number on the gate. The gentlemen on the line was very helpful and gave me the code and instructions regarding drop off. Thank you.

Michael S. en

Grado:

Thank you Mary. Great service.

JAMES B. en

Grado:

El cliente no dejó un comentario.

Tyler H. en

Grado:

The pickup and dropoff locations are not transparent. What we booked online for pickup was not the same as what was actually the pickup location. My dropoff location was also changed from what I scheduled and I had to call to change it back. Completely unacceptable customer experience. Your data team needs to do a better job.

ASHLEY C. en

Grado:

Mary is so helpful! I needed a truck for a client in a hurry and she was responsive and fast!

EDUARDO G. en

Grado:

Gypsum location was excellent. However, I had originally agreed to drop off the trailer at the Avon, CO location. It wasn't until an hour prior to my drop off that I was informed I'd have to drive an extra 45 minutes each way to drop off the trailer. An hour over the phone on hold to try to get an answer as to why the location was changed... a $50 credit does not justify the inconveniences I went through in the pick up and drop off location shuffling.

steve H. en

Grado:

The computer system had some problems, but the local folks were terrific. True personal service.

Danielle L. en

Grado:

El cliente no dejó un comentario.

Jean H. en

Grado:

Nikki is amazing! The truck was immaculate. Everything was set up and taken care of. I didn't have to worry about a thing. Nikki gives your customers 5 star treatment and takes excellent care of the vehicles. The office was clean and had quality essential oils not chemical fragrance, coffee, water fridge, comfortable seating, clean and inviting restroom. She's informative, thorough and friendly. I would recommend not only this location but all locations for Uhaul because of Nikki. She made the whole experience easy and understandable. Nikki was helpful above and beyond, and she does that with everyone. There were customers in front of me when I arrived and after me when I came back, and I saw her give the same outstanding service to others that she had given me. I came away with the impression that UHaul is a caring community business and that was because of Nikki. You offer a quality service that helps people when they are moving. Thank you and thank you for hiring people like Nikki!

Mark T. en

Grado:

El cliente no dejó un comentario.

Eric P. en

Grado:

Mary has the best attitude of any UHAUL rep I've ever worked with. I'll use this location whenever possible in the future!

RICHARD C. en

Grado:

El cliente no dejó un comentario.

Tim F. en

Grado:

Your manager, Mary was great to work with...excellent follow up, knowledgeable and very pleasant. I'd recommend your Gypsum location primarily because of Mary and her high level of professionalism. Thank you, Whitney

Patricia D. en

Grado:

The girls were GREAT! Both pickup and dropoff. Great people to deal with! Patricia Doran

Rodney Q. en

Grado:

Great staff! Prompt service and very welcoming. Thank you for a great experience.

robert C. en

Grado:

Great experience Thank you for all your help!!

Michael B. en

Grado:

El cliente no dejó un comentario.

Jeff S. en

Grado:

El cliente no dejó un comentario.

Richard H. en

Grado:

Service was friendly and extremely helpful. My 2nd experience was better than expected. Thanks.

Michael W. en

Grado:

El cliente no dejó un comentario.

Kip T. en

Grado:

The customer service was excellent thanks to Mary! Thank you!!!

Gregory C. en

Grado:

I was planning my move from CO on Jan. 2, and knew that picking up a trailer during the holiday might be an issue. I called UHaul scheduling a few days before, and the gentleman searched around and found the Gypsum location would be open a few hours on NYE and had the trailer I needed. I drove over, and Mary could not have been more helpful. Hooked me up, checked me out quickly and gave me tips on pulling the trailer through the mountains. Thanks Mary! Also, I HIGHLY recommend the 6x12 trailer with double axle and a brake system. It pulled super smooth and I was on treacherous roads from Frisco Co through the mountains to Ouray and then down through Cortez and into NM and finally AZ.

jerry C. en

Grado:

El cliente no dejó un comentario.

Cassidy W. en

Grado:

This was a great location! The woman who returned my trailer was very friendly, helpful, and informative. She was very nice about the things the guy at the pickup location neglected to inform me, and the whole process went very smoothly.

Matthew O. en

Grado:

El cliente no dejó un comentario.

Ashley C. en

Grado:

El cliente no dejó un comentario.

AARON K. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

Love Mary!! She is amazing!!!!

Patrick S. en

Grado:

I ordered the truck for 8 am pick up with my mobile device - the lady called and told me she isn’t there until 930 am - when I arrived she told me I had to be back by 330 pm since she only works until 330 pm not like advertised until 4 or 5 pm. So I had 6 hours to move between aspen and gypsum (2 hour commute one way) had to find overnight parking for the 20ft truck and pay an extra day since I had to bring it back 930 am the following day. Honestly this is a rip off and a joke. Thanks

Candie V. en

Grado:

The lady at the counter was great!!! Super nice and I would recommend her but Uhaul as a whole was a nightmare!

Deborah S. en

Grado:

El cliente no dejó un comentario.

Mike C. en

Grado:

El cliente no dejó un comentario.

Thomas H. en

Grado:

El cliente no dejó un comentario.

TJ G. en

Grado:

Van smelled of cigarettes. And to spend 1200 miles smelling smoke the entire time. Terrible.

James N. en

Grado:

Mary was great to work with! She was very helpful and went out of her way to accommodate my schedule!

SCOTT T. en

Grado:

Nikki was absolutely fantastic. She is professional and friendly and has her act together!!!! She is awesome!!!!!

LORAJEAN C. en

Grado:

Wasn't aware uhaul location closed so early in the day when it's part of another business that's open later, arrived literally one minute after 330pm on a week day & was told repeatedly that uhaul was closed, agent made me feel like they were completely put out, stated I'd go down the street to another location & then agent decided to rent to me. Only rented a small 2 wheel car dolly, agent hooked up to my vehicle but one of the lights had a short, agent called the owner who said to let me take it anyhow which was unsafe. Have rented from there over several years with different employees working there, feel like the customer service is getting worse each time they hire someone new and owner has never really cared about anything as long as he gets his money. The agent was very loud & rude as well until I made a comment about it then it was obvious when the fake smile and snarky "politeness" appeared. Such a shame for a 15 minutes of their time.

Martha C. en

Grado:

El cliente no dejó un comentario.

Brian B. en

Grado:

El cliente no dejó un comentario.

Matthew B. en

Grado:

Great rental experience. Mary was friendly and very helpful. I will definitely be back to use this uhaul location again and again. they know what they are doing.

Ernest A. en

Grado:

El cliente no dejó un comentario.

Eric P. en

Grado:

Staff is VERY efficient and professional. THANK YOU!

Paul Y. en

Grado:

Locations were great. Uhaul corporate customer service and logistics /planning needs an overhaul. FAIL

Rebecca W. en

Grado:

The lady that helped me was so friendly. She was very easy to work with during this stressful time.

Roger B. en

Grado:

Very cheerful and helpful staff at this location.

Lynn G. en

Grado:

Nikki was the customer service person and she starting screaming at us when my friend did not park exactly where she wanted him to and she told me to leave the premises and she called the police !! We waited and talked to them and were told there was just miscommunication ...not a pleasant experience! I have NEVER had anything like this happen to me!

Luke W. en

Grado:

El cliente no dejó un comentario.

Mike W. en

Grado:

Everything was great. Wouldn’t change anything

David H. en

Grado:

Not much

Ted A. en

Grado:

Mary and Nikki were both excellent to work with and very friendly, even resolved a mistake effortlessly. Thank you very much, what a pleasure to do business with! Will always use U-Haul

Mike C. en

Grado:

El cliente no dejó un comentario.

George S. en

Grado:

Back door of trailer needs to be lubricated to operate properly.

Maricela A. en

Grado:

The service was great. Easy to rent and very knowledgeable staff.

Larry B. en

Grado:

it would be great if you could stand up in the trailer or fit a king size bed.

chayse W. en

Grado:

This place was amazing..cleaned vehicles super nice people and very helpful with everything..

jason H. en

Grado:

El cliente no dejó un comentario.

KENNETH K. en

Grado:

Well maintained but cosmetically looked bad. Looks isn’t everything but does add confidence in the equipment.

Ali V. en

Grado:

Very well maintained location. Discussed and agreed Carbondale CO as the drop-off location with the agent and the paper contract stated Carbondale as the drop-off location. Then I was contacted by Gypsum saying we had to drop the trailer off there as Carbondale was full. This involved an additional 80 mile round trip. Unbelievable breach of a contract - both verbally and written. $50 credit was promised - but this does not take account of the value of my time and breach of the contract.

STEVEN R. en

Grado:

El cliente no dejó un comentario.