Great service
Joseph Lafayette
Customer Reviews for Dyson Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Area where trailer was stored was very cluttered. I had to move other trailer to have a path to get out with my rental.
Marvin PittsThank you for your service!
Sharron PimbleEverything was fine
William T HintonThis was my third time using this location. Trucks are ready and available and Nick Is always professional and courteous.
Jacqueline HarrellGreat customer service thanks again Nate!
Shaneika WilliamsThis entire experience was a fiasco and quite scary. Some history: 1. I had made a reservation for a trailer ) and was given a location location and made arrangements to go to that location after traveling by train from Florida to DC. 2. when I called to get directions and let them know I was coming, they said they did not have the trailer and that I needed to go to another location which turned out to be a convenience store without any packaging materials, tie downs, etc, which I had said I needed. 3. The inexperience almost resulted in tragedy. I had previously spend $820 to get a hitch attached to my car so I could rent a trailer. One of the personnel attached the trailer to the hitch and ss we were pulling out on the highway, we heard a crash, the cause of which was that the trailer had become disengaged from the hitch. 4. Although we were quite shaken, we fortunately had not entered the highway, so walked back to the office to explain. An employee went back to reattach the trailer to the hitch. He said all was good. 5. We tested this and again, the hitch was not securely attached. We became quite fearful and afraid to proceed and because we had a committment for a pick up and needed to travel over 300 miles, and felt that we were in a dangerous situation, we decided to rent a truck instead of the trailer, which was over $400. 6. In addition, here was a snowstorm and found that the windshield washer on the vehicle was empty which dramatically impacted our visibility, created an unsafe driving situation. All in all, this was one of the scariest, potentially dangerous and frustrating experiences we've recently had. I
dan drozOutside of store very dirty my truck made alot of noise. They over charged me, the wait was long. It is too many things in one, you should pick another location.
Krystal WilcoxMake sure that the locations can get through to your website for the check in. We were there 1 hour while the store manager tried to get us checked in. I called U-Haul and was on hold for 30 minutes and then disconnected. I asked for some type of compensation or discount and never got a response. Overall it was a bad experience 👎🏼
Carole LeeThe best place to rent nice people thanks
Alex CarrilloLots of trucks here! Courteous and helpful. Little cell service here, for self service return. There was a convenience store employee inside who completed the return. Very helpful and courteous! Thanks!
Danielle TroianoEmployee was on a personal call the whole time he did not take me outside and show me where the truck was located and when I told him the seat didn't work he looked annoyed. Finally helped me get it to work but again just looked annoyed and walked away.
Cora BritoI’ve rented from this location multiple times, another larger truck just a couple days before this van, and have never had a problem like this. The cargo van was disgusting, dirty and smelled of urine. I had to leave the windows and doors open and let it air out an entire day before I could use it to put my stuff in. The mileage, gas and pictures were all inaccurate. It showed a clean van inside with no damage outside but the van had damage and was not cleaned at all. I didn’t have time to try to exchange for another when I picked it up because there weren’t others on site I thought it would be a quick trip but the smell ended up being so rancid I couldn’t just put my stuff inside. Very disappointing that there was not a check done by the location prior to me picking it up because they would’ve seen that it had cleaning that needed to be addressed prior to another rental pick up. Hoping this was just a one time thing and that I can still continue to use this location as it’s the most convenient to me but if it happens again I will no longer rent from here.
Kristin WilliamsThe representative was very knowledgeable and compelted the required pick up process easily. Upon return, a different representative was quick and explained all details. Nice location and great staff.
Monique AvantNeed to have a bigger sign on the premises. It's easy to miss. It's jumbled in with the convenience store sign that is just above the entrance to the store.
Richard GarrisonHave cleaning supplies inside the vehicles (e.g., antibacterial wipes, Lysol, hand sanatizer, air freshener, paper towels, etc.)
laShan trazersDifficult to get in and out of. Very little parking. Customers of the convenience store and delivery vehicles constantly block in the entire fleet of U-Haul trucks by parking in the only way in or out of the parking area. I was stuck for 20 minutes waiting to get out. The parking area for the trucks is riddled with massive amounts of trash. The truck I rented got a check engine light and started running poorly halfway through my move.
Andrew ReeceLevel the ground in the trailer drop-off area. It's so uneven and bumpy that it can be hard o get the trailer on or off the vehicle's hitch.
Conrad St ClairThe in-processing and return were quick and efficient. I recommend the Dyson Store for U-Haul rentals.
Ron VerdonkBeing able to go online to reserve a truck and equipment was easy and convenient.
Deborah WileyThe location is right on the highway. The trailer I rented was difficult to get out as it was parked tightly between other trailers.
Harry HladunVehicle was not cleaned both inside and outside Don’t give a customer dirty Vehicle
Juris CooperAlways great service!
LAWRENCE CHEWThe only bad thing i will say. The day i picked up the trailer i had to wait, the lady had to run the lottery machine, the cash register and the uhaul department. Should be two people in there at all times. To help with customers and security reasons. Other than that she was excellent.
Lyndon LeeThe people at the front were very accommodating. I appreciate their help.
Christine MillerYou’re good
Victor UgwuThe checkout lady, Trina, was absolutely wonderful. Thank you for an amazing experience.
ATUM MAMBEGreat experience. Friendly service.
Ricardo SantosTrailer was broken causing me to injure my arm and they did not guarantee my truck and canceled it last minute sending me to two different locations and tail lights did not work risking our lives on the highway
jeanie MOWBRAYNothing. Everything was fine.
Keith ParkerThe trailer was was dirty on the inside it had screws, drill bits, rocks, and dirt that everywhere. One of the tires on right side was almost completely flat and I had to take it to the gas station to put air in since the location didn’t have a air pump.
David ZieglerGreat service
duane grahamRental was smooth, easy and convenient.
HELEN SHELLEYAll obstacles were removed.
THOMAS ABELLThe vehicle needs an alignment or brakes need to be checked. It shakes when you hit the brakes.
Barry F TaylorExtremely Pleased!!
Jerome WardCustomer service excellent
James BainesVery smooth check in and out
Dannett BrownExceptional customer service. Clean truck, easy in and out. I called and spoke with Jennifer about refund/credit for returning truck one day early. She was went the extra mile to text me to remind me to return before 24hrs (added my check-out time on text, so I’ll won’t be charged.
ANTONIA ACEVEDOThe representatives at this location were efficient and friendly.
Rhonda PrattProcess was easy and vehicles were available. Vehicle was dirty and brakes were bad. Recommend cleaning and maintenance to keep people safe.
Jackie MaddoxThank you.
Douglas CastoI ended up at this location because the rental was not available from the pick up location I select 3 weeks ago. So helping customers understand that guarantee doesn’t mean that the equipment rented will be at that location. I had to change my whole move schedule around.
Dameshia PeeplesEverything was smooth sailing with this U-Haul location. Customer service was wonderful and the on-line experience was user freiendly.
Margaret PayneAñl its good
john rodriguezGreat services
Eric JohnsonJust keep doing what you are doing.
TAWANA WILSONBack of truck not clean. Not swept and some stuff left. Also empty bottle in front.
Michael BeckTruck had low tire light. Back was full of garbage and leaves. Garbage in the inside. When I returned the truck it was dark and there were several men in the back of the location where I had to drop it off between the trucks. I was afraid to park and had to pull up in the front to have the attendant to help me check out.
DESTINY PROFITThe truck need to be serviced … we caught hell putting the vehicle in reverse. The truck was dirty inside. Along with a turn up.
jaqueline oglesbyPrompt and friendly service.
Deborah WileyWe will use this location again
ARLO ALLENEquipment was damaged, and I had to repair the trailer straps in order to use the trailer. Trailer should have been inspected before renting to another customer.
Gregory Gardnerthe best place to rent clean very good people I recommend it Thanks
ALEX CARRILLO GRIJALVASend a free coupon for less than 20 miles or something.
JOHN DAVISWith as much business as this establishment gets, hire someone to ensure the vehicles are cleaned for the next customer rather than charge the custumer for vehicle cleaning. Happened to me at another location but what I'm saying is this is an opportunity to shine even greater. I appreciate this location for their kindness and at their at home hearts.
Nicholas Lamb