Customer Reviews for Dyson Store
(Distribuidor de U-Haul del vecindario)

126 comentarios

13706 Brandywine Rd   Brandywine, MD 20613

(301) 579-4385

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 579-4385

13706 Brandywine Rd
Brandywine, MD 20613

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 4 p. m.
No hay fotos disponibles

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

On short notice I was able to rent an auto transport from this location for my grandson's car that had broken down just before a snowstorm. Thanks, Uhaul.

Pete S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita R. 
Clasificación:
3.0

The location was not advertised so I drove passed it several times.

VALENCIA P. 
Clasificación:
3.0

The truck had a bad wheel alignment. We had to drive from Maryland to Florida with it in that condition. Service the trucks before renting them to customers.

Ekita M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas N. 
Clasificación:
4.0

I'm disappointed that when I paid my final bill using a different credit card my initial card for payment was not reversed and released immediately. Three to 5 says is tooo long to tie up a customers debit card funds.

DIANNE N. 
Clasificación:
5.0

Good service

Jose A. 
Clasificación:
2.0

trailer was dirty and the location was not well marked. Also, would be nice to have some assistance in connecting and disconnecting the trailer. The phone assistance was not very helpful about location and requirements

Virgil H. 
Clasificación:
5.0

El cliente no dejó un comentario.

bai K. 
Clasificación:
1.0

The worst customer service I have ever experienced. The operator attempted to rewrite my rental agreement and overcharge me for the equipment rental. He was inattentive to me and seemed more interested in selling lottery tickets to his patrons. When confronted about the discrepancy, he became agitated and hostile, verbally abusive and vulgar. I was called "a mother fucker" four times. I have not used any impolite language in my conversation with him. There is no excuse for his behavior, which ultimately, diminishes the U-Haul brand and reputation. It is a poor business practice for U-Haul to have such persons represent the company. I do rent from U-Haul frequently and have a good overall opinion of the process, on this occasion though I was utterly taken aback and shocked by the behavior of this agent. You MUST do better U-Haul. I do not recommend for anyone to business with this location. An inexcusable lack of basic customer service awarness reflects poorly on the whole company.

ANDRZEJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

antonio W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marius A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey Z. 
Clasificación:
4.0

Have employees available to hook up and remove the trailers.

Alandra S. 
Clasificación:
5.0

Everything went well.

ALVINT O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kiara P. 
Clasificación:
2.0

Store opened late about 20min. Item guaranteed was not there. Worked out by accepting smaller trailer I wanted online but was supposedly unavailable. This was not my usual rental location.

Vincent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN T. 
Clasificación:
5.0

Mileage rate is too high.

Joanna S. 
Clasificación:
3.0

I was overcharged, this should not happen

Steven N. 
Clasificación:
5.0

N/C

CHARLES N. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD L. 
Clasificación:
4.0

It was a good experience.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyhisa J. 
Clasificación:
2.0

The Brandywine location is a convenience store that I passed before even noticing it was a U-Haul dealer. There is no signage. The gentleman at the store didn't know much about the equipment. Additionally, U-Haul booked the trailer for use twice in the same day. I was told to have it back in 4 hours or I'd be charged for another day.

Jade S. 
Clasificación:
5.0

Equipment was clean and in good shape. Quick check in and out. Staff was courteous.

Donald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casaundra S. 
Clasificación:
4.0

It would be nice to know ahead of time that a pick-up location does not have the requested supplies.

Kathleen W. 
Clasificación:
4.0

The clerk was unable to apply military discount which costed me an additional $30. He was able to offset the the price with another discount but still didn't equal the full value. Please make this process easier for the clerks.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
2.0

I had to do the entire hookup my self with no help from the store. They even came out of the store to check the equipment. I'll never choose this location again.

Jerry P. 
Clasificación:
3.0

Although the manager assisted me with my paper work and payment he wasn't able to help me hook up my car to the tow dolly which resulted in me having to drive to another location. I wish this was made aware to me prior to arriving at this location because the customer service rep confirmed with me that this would be taken care of.

bethany W. 
Clasificación:
3.0

Have all the equipment available when customer arrives. The move took additional time and Uhaul made me pay for it. Moving essentials are important too. Please do better.

Maxwell G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Linda Y. 
Clasificación:
1.0

Hidden place. Not very easy to find. Need more signs. Truck was very dirty. Had soda cans under passenger seats. Ashes in the ash tray. Seats had sticky liquid.

mouhcine L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
2.0

Dealer not suitable. Convenience store with little or no ability to support customer.

Gregory P. 
Clasificación:
1.0

I tried to rent a u-haul Vehicle transport paid for the got to the location it was NOT there. they rescheduled for the next day at another location...went there no transport there either. had to take a dolly witch I did not want. the dolly was missing one of the chains hook the straps were bad buy I was desperate so I took it. so as now my credit card was charged 3 times. they say it will be refunded all but the tow dolly. I'm angered and will never use U-haul again and will be telling all of my friends. At this piont the only thing u-haul could and SHOULD is refund all my money...Tow days of running around and never getting what I ordered and paid 3 times is horrible customer service. Vernon Thoren 240 508 3070

Vernon T. 
Clasificación:
2.0

Location did not have adequate staff to explain the usage of the equipment.

Ronald W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
1.0

Keep your promises. Uhaul broke numerous promises to us including: to install a trailer hitch, to have a 5x8 trailer available, our being able to pick up a trailer at a certain location, hooking up the trailer for us.

Jon M. 
Clasificación:
3.0

Stop advertising locations as 24/7 that are not. This one is definitely not. Had to wait until 8am before app would let me start pick up then still had to go to counter for key at pick up and there's no drop box at drop off as app instructs.

Tony M. 
Clasificación:
5.0

Great service and check out and check in process was easy.

Sean P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gilbert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN S. 
Clasificación:
5.0

The place I pick up the truck from was very nice.

tanya yvonne M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DELORIS R. 
Clasificación:
2.0

App needs work

Dontae A. 
Clasificación:
2.0

El cliente no dejó un comentario.

Kizzy C. 
Clasificación:
2.0

Initially since it was lunch rush for them (this is a liquor, restaurant, lottery, Western Union, Uhaul and convenience store all in one) they were extremely short on proper customer service (very quick tempered and inconsiderate). They didn't have my truck as promised and gave me a number to call. In fact they told me my res was scheduled for Wednesday & that's why my truck wasn't there. That was a COMPLETE LIE. When I proved my res was for today that's when he said I have no res you gotta go to another place to get a truck if you want it today. I asked, who will give me the $50 res fee because my vehicle wasn't there as promised. He said call the number and ask them. I called, the customer service rep was cordial. She saw that it was a larger truck there so she told me to go tell them she was switching the res. at no additional price. I DID NOT agree to switch my $50 in lieu of another truck. I told her I'll go somewhere else. She said no I'm switching it now so I wouldn't have to go elsewhere. Well, no one ever walked us outside to do a walk around. He said,”It's ok. I know it's ok because I checked it in when it came. It's in good condition nothing wrong”. Well, that was ANOTHER LIE. When you guys sent a link to my cell to check the truck out it was as if the pictures on the link were of another truck. I took so many replacement pictures and could have taken more but it only left room for 1 pic. per area. The inside of the back had trash from previous rental (little baggie with a STRONG POSSIBILITY of unauthorized drug residue. The bag on the wall for the pads were empty & crumbled/slightly torn (not sure if it was supposed to be) but I didn't need them. Also one of the wooden bumper slacks was hanging down. The inside of the cabin was filthy with mud on the floor and black and mild cigar paper wraps in the passenger seat with the smell of cigarette smoke (which I'm an asthmatic so I literally had to keep my mask on the ENTIRE 4-5 hrs). It is clear that nothing was swept in the back or sanitized in the cabin. I've been a customer of Uhaul for years and never experienced ANYTHING like this before. On a good note: Jay was helpful upon our return. Between a major accident and my return time being right in rush hour (not to mention how long it took me to get the truck and inspect it (and somewhat clean it out just for me to be comfortable in the cabin), Jay allowed me the extra 30 min or so grace period. Instead of anyone coming out he told me to take a picture of the gas and mileage so I doubt if the vehicle was checked at all. He charged me something a bit higher than quoted because of my mileage I suppose but I told him I spent extra money to fill it up. He asked me why did I do that because he can't reduce the price. I was like...ok because I assumed I was going to get my $50 returned from the promised res. that wasn't accurate & how horrible the truck was (appearance) but to no credit was given. I was exhausted from the day. I was a little afraid to complain any further from their prior short temper plus they had access to my credit card & personal info. I thought it would be best to leave. I will think twice about using Uhaul again especially if it's not from an actual Uhaul building (unfortunately we don't have too many close by because most of them are just authorized dealers). If I ran a Uhaul franchise I would give my customers the best customer care possible. Each vehicle would at least be sanitized/disinfected especially for people like me who have phobias (germs) or health issues (not to mention COVID). I don't know, I guess for me the little things matter. Thanks for sending this survey link so that I could adequately express my experience.

Ernest B. 
Clasificación:
1.0

This guy is the world's worst guy! I called the police due to him being rude ignorant an disrespectful. I didn't steal your trailer hitch I returned it as agreed upon. Please refund the extra charge he charged me!

PATRICIA T. 
Clasificación:
5.0

It was as easy as 123..

LAIDLOW L. 
Clasificación:
1.0

The person representing Dyson Store/U-haul rental was rude, and untruthful about almost everything from the due back time of the 24hr rental, to his name and who the manager/owner of the store was. The same person wore a mask around his neck (not covering his mouth and nose) and when I brought COVID to his attention he replied "I don't care!" This same individual proceeded to call the police on me, not once but twice for no apparent reason. If lives matter to Uhaul-- not just Black lives, then this person should not be permitted to represent the Uhaul brand. I have rented from Uhaul (never from this location before), quite a few times over my lifetime and have never experienced the lack of professionalism, and disrespect which I have at Dyson Store. There is so much more that I have not included for the sake of time, however I did make a video and have evidence of these occurrences. I contacted the Uhaul regional representative who has not yet contacted me-- its been more than a week as I complete this customer survey. I hope Uhaul is not in agreement with the Dyson Store business/customer model and they seriously consider who is permitted to represent their brand. As convenient as the Dyson Store was to my residence, I would NOT use or recommend them ever again!

SHAWN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

john B. 
Clasificación:
3.0

Truck was dirty Smoke was terrible Truck still had cigarette butts in ash tray very dirty

Maria W. 
Clasificación:
2.0

Location didn't have the furniture dolly or blankets I reserved. Owner didn't walk me through anything. Just handed be the keys and told me the truck was out back. Floorboards were muddy and the windshield was dangerously dirty. Previous renter left something in the back of the truck that I returned.

Christopher L. 
Clasificación:
3.0

El cliente no dejó un comentario.

linda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley T. 
Clasificación:
4.0

The only problem I had with the U-Haul service was I didn't get my military discount the manager said I have to get it from the company. Please help.

Tony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis K. 
Clasificación:
5.0

The customer service was second to none.

Tagel N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alison L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos Armando S. 
Clasificación:
3.0

The location was fine but it didn't have the things I had reserved on-line and needed for my move. Of 4 dozen furniture blankets I reserved they happened to have 6. I had to call all over the city to find a furniture dolly and ended up driving another 15 miles to get one. Uhaul service was not what was advertised.

Kristopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAZMINE LEQUEA M. 
Clasificación:
4.0

They do not have no equipment to rent. The service guy never showed us where the equipment was located gave me an eqipment number and told me out back. Customer service was not acceptable.

LaJuan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

Customer service had the wrong return location. When I called the agent was rude. She changed the location then hung up. I didn't even know if she changed it until I asked inside the store. I dont feel comfortable calling again. Probably go with a different company next time

Zakiya T. 
Clasificación:
3.0

Needs better signage so people know exactly where that drop off site is. Wasn't sure where to park the truck until I went inside.

laura T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monica H. 
Clasificación:
4.0

Do not send a text changing the location of the drop off after the drop off location was predetermined.

Samuel L. 
Clasificación:
4.0

The truck recommended to us was too small and the location was very difficult to get out of - the traffic was terrible. The gentleman who assisted us however was very nice and very professional.

kathryn S. 
Clasificación:
3.0

The truck was NOT at the location on the reservation. I had to call UHaul and they took a while to find the truck and sent us to a different location. This delayed our pickup by at least 1 hour and was very inconvenient. We will not use UHaul again.

JAMES C. 
Clasificación:
1.0

This operator or rental clerk was VERY RUDE, ARROGANT AND UNPROFESSIONAL. As a matter of fact I WILL NOT BE RECOMMENDING TO ANYONE AND WOULD NOT USE THIS OPERATOR AGAIN. HE WAS THREATENING TO OVERCHARGE ME. I AM GOING TO TELL FRIENDS AND FAMILY NOT TO USE THIS OPERATOR. I AM ALSO GOING TO REVIEW THE CHARGES MADE TO MY CREDIT CARD.

ERIC W. 
Clasificación:
1.0

The way have been treated was utterly ridiculous!!! I'm calling corporate and I'm writing a letter! The man at the U-Haul place on stain road got in my face and put his hand in my face. I have never been treated like that in my life, like a dog!! I will be reported him and this company

Alicia H. 
Clasificación:
1.0

I rented the U-Haul yesterday from this location. I got in the trucked looked at the gas and mileage but didn't think to check the paperwork to insure that it was imputed the correct way. Once I got a chance to look at the paperwork, I noticed that the person shorted the mileage by 10 mine based on what the vehicle said. When I went to return the truck this morning, I stated that there was some confusion with the amount of miles and Mr. Harry Patel stated that the system controlled the amount of miles and there was nothing he could do. As a customer, I feel that I was take advantage of and will not recommend or use your company again. I will also make sure to add a review to Yelp, and all other review sites. The cUstomer service in Dyson store is poor.

aubrey C. 
Clasificación:
1.0

I am extremists dissatisfied with my experience wih UHaul and have not been able to contact a customer service representative.

Gregory S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONTE H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Emily P. 
Clasificación:
5.0

El cliente no dejó un comentario.

chacie S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy G. 
Clasificación:
2.0

Radio didn't work and the 19.99 truck didn't but the other truth he charged me 29.99 when the sign in the truck said 19.99

RONALD C. 
Clasificación:
4.0

This is a small location. Nothing really wrong but not a place to drop off a big trailer or truck. I would go to a regular U-Haul location for a large truck or trailer drop off. This was a corner store.

Geoffrey L. 
Clasificación:
3.0

very hard intersection to maneuver, no signage telling me that I was in correct location...

Theresa K. 
Clasificación:
4.0

Drop off at a liquor store

del B. 
Clasificación:
1.0

The overall experience with Uhual was a total disaster. I book a reservation for a 10' truck online and was given a confirmation. When I arrived to the location I was told my reservation was cancelled and the store representatives couldn't tell me why. I was then given the phone number to Uhual traffic and the representative reserved me another truck 15+ miles away. I then asked if I could return the vehicle closer to my location and was told I would have to pay a fee. I am highly disappointed in the service I received from Uhual. I don't think you should be given a confirmation if there is no truck available at the time and location you choose.

Regenia D. 
Clasificación:
5.0

Very friendly...great service.. Many thanx

joseph S. 
Clasificación:
3.0

N/C

troy S. 
Clasificación:
1.0

My father went to pick up a trailer that I'd reserved for my move. He had difficulty with the hitch, he felt it was defective and possibly unsafe. After telling the owners, they refused to remedy the situation to his satisfaction. They did not help him attach the trailer (he is 79 yrs old), nor did they void the contract as he asked them to do. A few days later when my cable internet was connected, I discovered an email from UHaul indicating that his American Express had been charged for the rental. I forwarded the email to him and told him to call the UHaul national toll free number and complain.

Courtlan M. 
Clasificación:
5.0

Excellent customer service and clean inside the store. Looks a little disenfranchised from the outside but good CS makes the difference.

candace B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
3.0

Close, convenient.

Nick B. 
Clasificación:
3.0

Always very nice with good customer service

Nick B. 
No se han enviado comentarios para esta ubicación.

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