Customer Reviews for Dynamic Training Centre
(U-Haul Neighborhood Dealer)

2,123 reviews

96 Hodgson Rd   Fredericton, NB E3C2G4

(506) 454-6381

Office Hours

  • Mon-Thur: 8 am–8 pm
  • Fri: 8 am–7 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/28/2024: 9:00 am - 6:00 pm
  • 3/29/2024: Closed
  • 3/30/2024: 9:00 am - 3:00 pm
  • 3/31/2024: 9:00 am - 1:00 pm
  • 4/1/2024: 10:00 am - 2:00 pm

Show All Hours

Services at this Location:

Contact Us

(506) 454-6381

96 Hodgson Rd
Fredericton, NB E3C2G4

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–8 pm
  • Fri: 8 am–7 pm
  • Sat: 8 am–5 pm
  • Sun: 9 am–3 pm
Special Operating Hours
  • 3/28/2024: 9:00 am - 6:00 pm
  • 3/29/2024: Closed
  • 3/30/2024: 9:00 am - 3:00 pm
  • 3/31/2024: 9:00 am - 1:00 pm
  • 4/1/2024: 10:00 am - 2:00 pm

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Robert Graham 
Rating:
5.0

Customer did not leave a comment.

William Hopkins 
Rating:
2.0

Every time I get a truck or visit the store are not clean enough to feel comfortable. On February 23 I get a truck and they charge me $29 for 15 L of gas. I always put more gas on the trucks that I rent. I call to see what’s my options and the manager hung up on me.

OMAR RAFAEL 
Rating:
5.0

Customer did not leave a comment.

Yi Sun 
Rating:
4.0

No improvement necessary- friendly helpful staff- great service

Felix McCarthy 
Rating:
5.0

Customer did not leave a comment.

michel Savage 
Rating:
5.0

Customer did not leave a comment.

CYRIL KERR 
Rating:
4.0

Keep up the good job

Phouttasone Phothirath 
Rating:
3.0

Customer did not leave a comment.

Jason Nevers 
Rating:
5.0

Everything went well, thanks.

Rheo Michaud 
Rating:
5.0

Customer did not leave a comment.

Jose Poirier 
Rating:
3.0

Was disappointed to see that there was an after hours drop off fee, I was never told this, wish I had my $20 back, customers should be told this unpin rental

Stephen Harpell 
Rating:
3.0

Customer did not leave a comment.

craig rumble 
Rating:
5.0

Very friendly cooperative and professional thks

Christopher Burden 
Rating:
5.0

Excellent service, friendly and personable..

conrad boissonneault 
Rating:
1.0

A detailed bill would be nice 98$ for one day and a dolly I did under 40 km +30for the rental + tax still comes to under 98 bucks

Mandel Gagnon 
Rating:
4.0

Customer did not leave a comment.

Robert Pratt 
Rating:
4.0

Customer did not leave a comment.

Pamela Robicheau 
Rating:
5.0

Customer did not leave a comment.

elmira Allakhverdiieva 
Rating:
5.0

Everything was great at pickup and drop off - No issues.

Richard Kaine 
Rating:
5.0

Not much. This location goes above and beyond. They always hook up my trailer and make sure everything is safe and secure. I don't have to worry or touch anything. I love this place.

robert hebert 
Rating:
1.0

Not charge for a damage waiver then make them pay when the vehicle is damaged through no means of their own. Plus ensure the location has proper winter preparation as both my wife and I fell in the parking lot which was coated with ice and had not been salted or sanded. My arm was injured and my wife's ankle was injured from the lack of property maintenance.

Richard Montmarquette 
Rating:
5.0

Please make sure that your trucks have wiper fluid, but otherwise everything was fine and presentable. Clerks were very helpful, and deserve raises.

alicia black 
Rating:
4.0

The headlights needed adjustment

Dorothy Fraser 
Rating:
5.0

Customer did not leave a comment.

DANIEL NADEAU 
Rating:
4.0

Autohauler was covered in ice and slush , was advised cleaning of this type of rental is not done as there is no interior to the trailer , only interiors are cleaned

DANIEL EDWARD KANE 
Rating:
5.0

Great service. Super easy drop off.

Jacqueline Taylor 
Rating:
5.0

A++

Shayne White 
Rating:
4.0

The location itself was perfectly fine. However, if there are going to be issues with renting the vehicles outside of the location's operating hours, then this should be communicated to the customer so that they don't try to pick up the rental when it's apparently impossible. To be clear, everyone I dealt with at the location was extremely pleasant and helpful. I am simply cautioning any future customers to be mindful if they happen to book something out of hours. It might be useful to check in with the location itself to ensure pickup will be possible, rather than trusting whatever long-distance representative sets up the rental - since that was apparently my downfall!

Lee Chapman 
Rating:
4.0

Customer did not leave a comment.

Dino Dipasquale 
Rating:
5.0

Great service

Matt Walsh 
Rating:
5.0

When the fleet is upgraded, cruise control should be standard.

Joel Constable 
Rating:
3.0

Customer did not leave a comment.

Luke Harding 
Rating:
3.0

Got charged 20$ for late drop for not filling out a form I wasn’t told about

Cody Culford 
Rating:
5.0

Van was running and warmed up as soon as I got there. Friendly staff

Jason Duffy 
Rating:
3.0

There were some delays with the computer system. It kept kicking the user out. I registered on-line for a quick check in process, it wasn't quick due to the Uhaul computer program.

Richard Low 
Rating:
5.0

Customer did not leave a comment.

RYANSCOTT EVAN MURRAY 
Rating:
5.0

Folks there were friendly and informative. Good experience. Had what I needed. Equipment was clean and in good condition. Rates are good. Would recommend this location to others.

mark schmidt 
Rating:
3.0

Based on my personal experience, the attendant was rude and not polite at all. He came across as if he was forced to be at work. The 26' truck that he gave me was the dirtiest vehicle that I have ever driven. When I complained about how dirty the truck was, his response was "If you don't want it, I'll refund you your money. It's not my duty to clean the truck". I found that strange, especially when he could have swapped it for another clean truck parked nearby.

Anthony Momoh 
Rating:
3.0

I believe; 1) Having a secure locking system for trailers so customers need not worry about theft would be so helpful. A simple latch with built in smart lock function connected to a phone app, to track the location or when the trailer is unhooked or tempered with would be a perfect upgrade for 2024! 2) For U-Haul locations, it may be nice if on-site pets can be on leash. Another approach would be to add the Warning sign of "Pet on premise" to U-Haul booking portal so customer is aware and can pick a different suitable location when booking a pick up or drop off location early if needed. Thanks,

Fatema Pagdiwala 
Rating:
4.0

The trailer was dirty inside and outside.

Claudia Sulzbeck 
Rating:
3.0

Customer did not leave a comment.

Benjamin Golding 
Rating:
5.0

There appeared to be an after-hours-return administration fee if online steps were not completed at time of return. At the in-person pick-up this had not been pointed out, and I had not expected/found the text that was sent advising me of this process until well after the rental was returned. Customer service response was great and quick when I did what I could to rectify this after the fact.

Marjolein Jellema 
Rating:
5.0

Customer did not leave a comment.

Sukhwinder Singh 
Rating:
5.0

Customer did not leave a comment.

Jeremy Clowater 
Rating:
5.0

Easy transaction. Will Book again

Scott Cairns 
Rating:
5.0

Very helpful employee, I appreciate their kindness

CLAUDE LANTEIGNE 
Rating:
5.0

Customer did not leave a comment.

Rebecca Lemanski 
Rating:
5.0

Very nice and helpful service

Gabby Rudolph 
Rating:
5.0

Both pickip and dropoff went smooth. Very good experience

Vishavraj Gill 
Rating:
3.0

Ensure they are clean for the next renter.

Jason Keddy 
Rating:
5.0

Great job both on pickup and drop off. Easy to get to, maneuvering around in lot is simple. Thanks

John Way 
Rating:
5.0

Customer did not leave a comment.

todd hoeght 
Rating:
4.0

Very helpful Great service quick and friendly

richard sparrow 
Rating:
5.0

The only "negative" point is that there wasn't a 15 footer available so I had to take a massive 26 footer but the movers from Bruno's moving co that I got on the U-Haul app we great! The people involved between getting the keys for the truck and the movers were very polite and very quick with everything!

JESSE CLARK 
Rating:
5.0

Great service and truck worked great.

Matthew Mabey 
Rating:
5.0

Customer did not leave a comment.

Judy Howe 
Rating:
2.0

Customer did not leave a comment.

cathryn munroe 
Rating:
5.0

What can I say, a pleasure as always, dynamic training center always goes above and beyond. Would totally recommend this place to anyone needing to rent a truck.

Benjamin Peterson 
Rating:
4.0

Have the fuel full at the start, so when customer is refueling before drop off they simply refill and don't have to read an info sheet to figure out how much it will take to have it at the same amount as when it was picked up eg. 5/8 of a tank.

Catherine Gyurko 
Rating:
4.0

Open Sunday which was critical- excellent!

TERRY KEATING 
Rating:
4.0

Customer did not leave a comment.

Keir Clark 
Rating:
1.0

I have been charged cleaning fee when the van was filthy inside and I didn’t complain because it’s a moving van.. but the. I got charged for cleaning fee too! And when I questioned it, they said we needed to sweep it after you.. I have pictures taken and it shows that the inside was exactly the same as I took it from you and still no refund!!

adham elfouli 
Rating:
5.0

Overall, I don't think there's anything that needs to change.

KEVIN CHRISTOPHE BACKS 
Rating:
5.0

Customer did not leave a comment.

Amy Andrews 
Rating:
5.0

Customer did not leave a comment.

Eric Caume 
Rating:
5.0

The employees were very friendly & accommodating. I had to re-rent a truck 3 different times and every time they were patient & very helpful.

Jennifer Marshall 
Rating:
1.0

Customer did not leave a comment.

Leanna Hitch 
Rating:
5.0

Customer did not leave a comment.

Said Sedoud 
Rating:
5.0

This was the best location I have used over the past 5 times renting. The guy was awesome and super helpful. He took care of everything and made my experience smooth! Thank you!!

dan godin 
Rating:
2.0

The owner had a bunch of ridiculous signs posted with the UHaul logo on the top that 100% are not approved by the company. Extra charges for improper sweeping etc that are NOT listed on the website. That said, the owner was respectful.

Connor Nicholson 
Rating:
5.0

Everything was impeccable.

Stephen McAdams 
Rating:
5.0

Customer did not leave a comment.

ERIC FAUBERT 
Rating:
5.0

Customer did not leave a comment.

Lee Macpherson 
Rating:
5.0

Customer did not leave a comment.

Erin Messer 
Rating:
5.0

always well deserve 5 star for this location۔

Lisa Bamford De Gante 
Rating:
5.0

Customer did not leave a comment.

David Haddon 
Rating:
2.0

I was charged for items on my credit card i didn't receive when back to the store spoke the manger next day and all i got was a bunch of bs and i walked away frustrated and disappointed. So no i don't recommend that store.

Clyde Fudge 
Rating:
5.0

Customer did not leave a comment.

Vernon Conroy 
Rating:
5.0

Customer did not leave a comment.

KEVIN CHRISTOPHE BACKS 
Rating:
3.0

Checking out with the app was painful. Took forever. Cant imagine how a senior would do.

Shane Matthews 
Rating:
1.0

I was charged $25 cleaning fee after I returned the truck, I asked the person who handles this case to show me the picture of "what's not swept out" in the truck, I got no response. I don't smoke or drink at cab, I offloaded everything from trunk. And when I returned the truck, it was " keys, OK you are good to go". Why did this happen?

Rong Zang 
Rating:
5.0

Customer did not leave a comment.

harsh soni 
Rating:
5.0

Excellent service. The owner is so helpful. We have rented from this location before and the service is always excellent t.

Shane Thomas 
Rating:
5.0

Customer did not leave a comment.

Marc Mapplebeck 
Rating:
5.0

Customer did not leave a comment.

christopher durieu 
Rating:
2.0

Customer did not leave a comment.

Timothy John Geldart 
Rating:
5.0

A very pleasant experience. Excellent customer service. Friendly staff. I would highly recommend this location.

Shane MacMillan 
Rating:
5.0

Its well Organised and professional staff. Always 5 star for this location they deserve all the best. Very helpful staffs.

Moh Edris Omari 
Rating:
5.0

Don't need to do anything, it's great already, honest business.

Wendy Hu 
Rating:
3.0

The u-haul itself: under it front part was flopping, under it metal part was dragging to the ground, we had to temporarily fix it. Another note- might be normal, when driving the heavy load and going down slight hill, the rpm would go up 4-5… it felt strange. In normal cases you slow down, stop whilst the rpm goes lower. Thought I’d mention it. Otherwise good. We swept, but got paid cleaning fees. After 2 phone calls & u-haul recognizing the fees were not needed, we got reimbursed.

MARIE-FRANCE MALLET 
Rating:
1.0

This location said I was 15 minutes late returning my rental according to the time on the contract, so I will be charged an additional days rental. The night before I arrived at the counter at 7:10 pm to arrange rental. The customer rep hooked up the trailer and took picture at 7:30, which is the time I left the location with the trailer. The next day I arrived back at the location at 7:25 pm, 15 minutes late according to them. I couldn’t believe that they would charge me an additional days rental. After app 20 minutes of back and forth discussion, with no attempt at all on their part to provide any customer support, they then said the trailer was still not returned as it’s not considered returned until they disconnect the trailer and take a picture and show it returned on the system via his cell phone! So according to them the rental period started when I arrived at the counter, not when I left with it. However, the return doesn’t happen when I arrive back at the counter, but rather after they disconnect and inspect it. You can’t have it both ways! They blamed it all on U-HAUL’s system and that they could do nothing to help me. They gave me a number to call the next day. The customer rep on the phone was pleasant and helpful and ensured I was charged for just one day. I believe that the local representative should have the leeway to make reasonable decisions in cases like mine.

Phil Robinson 
Rating:
5.0

Customer did not leave a comment.

James Gaudet 
Rating:
5.0

Customer did not leave a comment.

Iroel Miranda Castaneda 
Rating:
5.0

I reserved a 6x10 and it was broken so I got stuck with 5x8 which ended up costing me money

Roy Peters 
Rating:
5.0

Service is great, prompt and friendly.

Stephanie Savoie 
Rating:
5.0

Customer did not leave a comment.

Olha Serheieva 
Rating:
1.0

Booked for online pick up 7am didn't get on the road with the truck until 1015 am. Problems with app, website, locks for keys and first truck had mechanical problems as did the second to include check engine light, brakes, and second truck was almost empty of fuel. Very unpleasant experience. Staff were good to me. As they were open before I got out of there. Trucks are filthy inside and out and in dire need of maintenance. I had 26' cube truck. I got through it. Thank you for providing equipment

Jason Paul 
Rating:
5.0

Amazing staff with expert service. Highly recommended.

robert hebert 
Rating:
5.0

The dealer went above and beyond to help me get the truck and AT that I needed. Even though there were some trucks due in but had not been returned, he worked around the problem and I was able to deliver my car to its new owner. I could not be happier with the service. There are a number of U-Haul locations near me, but DTC will be my first choice from now on.

KEVIN CHRISTOPHE BACKS 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top