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MAX S.
Customer Reviews for Durango Ski And Patio
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Friendly folks and really good service, would rent here again
AYLA O.The online 24/7 return process was not user friendly. The in person process worked well. Gracias.
Lanier N.The trailers that are equipped with brakes need to have actual brakes. Not just breakaway brakes because the vehicle uses a lot of pad to stop a fully loaded trailer all the time. The trailers also should have a spare tire with it. It is so stupid that they don't because I could've been 2 miles from my destination and had to wait 4 hours to change a tire. I blew one 30 miles from my destination and waited 3 hours for it to be changed and towed at 2 am. It would save a lot of people a lot of headache if the trailers had a spare tire.
Collin T.This location was by far the best in the local area. I've rented several units from around Durango and the staff at this location was the friendliest and most professional. Thank you for making our renting experience so fast and seamless.
Cody S.Very Helpful and friendly.
ERIC F.hELPFUL DEALER, GREAT NEW VAN AND A FAIR PRICE.
stanley G.Perfect experience. They were very friendly and helpful.
Stephanie K.THE PICK UP LOCATION WAS GREAT, HOWEVER, THE ONLINE SERVICE FROM CORPORATE U HAUL LEAVES MUCH TO BE DESIRED, GETS LOCATIONS CONFUSED AND DOES NOT USE COMMON SENSE AS TO LOGICAL GEORGRAPHIES FOR PICK UP.
EDWARD M.Super easy, very friendly
David E.Great service and very helpful
Anslee C.I had trouble getting the vehicle I needed at another location in Durango. They had entered my information incorrectly, could not contact me, and rented my unit to someone else. The district manager assisted in getting a truck for me at the above location. Have consideration for a customer who does not have a Smartphone. I would have preferred a receipt printed out and handed to me at the time I returned the truck. I also wish this location had packing boxes and wardrobe boxes available to assist with my move. The U-Haul office rep was courteous and efficient.
DIXIE B.No problem with location but Uhaul can GO F*CK ITS SELF Changed our pick up and trailer twice, the second time was very last minute and didn't tell us till we called.
Alyssa O.Sarah was fantastic.
Renee D.Small with limited selection but well trained, fast, helpful, friendly.
Robert R.Clearly state that when using 24/7, one must be on time. If not on time, the reservation goes dormant, and one cannot pick their truck. I was late and spent 30 minutes waiting to get a representative on the phone. She explained that 24/7 reservations are time sensitive, and connected me with someone who could reinstate my reservation at a new time. That took another 30 minutes. After that, everything went well. 1. State clearly on the website the time sensitive nature of the 24/7 reservation 2. When viewing a reservation that has gone dormant, it shoul say do on the app or website. The customer should be able to reinstate the reservation on their own through the website 3. The first person I spoke with on the phone should have been able to reinstate my reservation instead of transferring me to another department, wasting time for me and U-HAUL
Rob S.