Customer Reviews for Durango Ski And Patio
(U-Haul Neighborhood Dealer)

168 reviews

21516 Hwy 160   Durango, CO 81303

(970) 422-1178

Office Hours

  • Mon-Sun: 10 am–4 pm

Services at this Location:

Contact Us

(970) 422-1178

21516 Hwy 160
Durango, CO 81303

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–4 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff and no problems.

William Hunt 
Rating:
5.0

Customer did not leave a comment.

Mary Zaleski 
Rating:
5.0

Customer did not leave a comment.

Jet Lewis 
Rating:
1.0

Customer did not leave a comment.

Jamie Schweigert 
Rating:
1.0

This location did NOT have truck share set up. I had to wait 2 hours for them to open. Once open, I tried for nearly 30 minutes to be helped and the manager was extremely rude saying he was aware of where the keys were. When I mentioned that the keys were normally in an outside lock box for truck share he gave me a very poor attitude and said he didn’t want me to ever use this location again. His excuse for not being prepared was that he wasn’t the one to close the night before. Either way his attitude that I was an inconvenience was appalling.

Robin Morris 
Rating:
4.0

Customer did not leave a comment.

willy Berchtold 
Rating:
5.0

Customer did not leave a comment.

JEFFERY LEBEAU 
Rating:
5.0

Customer did not leave a comment.

Joseph Magnano 
Rating:
1.0

I was charged up front for 50 miles of travel.I drove less than 10 and have repeatedly requested a refund of 40 miles (at about $.70 per mile, that's almost $30).

Erika Stilwell 
Rating:
5.0

Customer did not leave a comment.

Daren Booton 
Rating:
5.0

Customer did not leave a comment.

Adam Burke 
Rating:
5.0

Customer did not leave a comment.

Toby Plante 
Rating:
4.0

Customer did not leave a comment.

Anthony Powell 
Rating:
5.0

Minor complaint: When I picked up the trailer, I told the guy I was going to drop the trailer at Hermosa, just north of Durango. He said fine, and that the contract said it was open where I could drop it off. Then, out of the blue, I received a message from Uhaul saying I needed to drop it at Durango Ski and Patio “per our conversation “, and that if I didn’t drop it there, there would be extra charges. There was no “conversation”, only a Uhaul email directing this drop off location. Uhaul made it sound like there was a high demand for trailers at Ski and Patio, so I was fine changing my plan and driving further and on slower streets. However, there were a bunch of idle trailers at Ski and Patio, so none of this really made much sense. Thought you should know about the inaccuracies and puzzling nature of messages I received from Uhaul.

Jeffrey Riley 
Rating:
5.0

Staff was friendly and helpful 🙂

brian charles 
Rating:
3.0

I was very unhappy that the person who handled the return of the truck we had rented expected me to just leave the vehicle and to get an email receipt after he had had a chance to actually look over the vehicle and check it in. I think this is completely inappropriate. Every other time I have rented a UHaul truck, the person handling the return did the inspection, mileage, and gas check while I was actually there and gave me a receipt. To expect me to just drop off a truck and eventually get an email receipt doesn't seem to me to be an acceptable policy. We eventually waited until he had time to process the return while we were actually there. A couple years ago, we returned a vehicle to a different location in Durango (the U-Haul location at 25823 Highway 160)) , and they were great and actually did the return processing while we were there. I would have returned to that location, but the agency in Utica, NY, where we picked up the truck, told us we had to return it to Durango Ski and Patio, which we did. If we have to do this again, I will ask for a return to that location.

DAVID TEWKSBURY 
Rating:
4.0

Customer did not leave a comment.

Mary Pralinsky 
Rating:
5.0

Sam and crew were amazing. The real credit goes to Jade in the Colorado Springs Service center. This was a complicated rental with many trucks and it was handled perfectly!! Thank you for your commitment and dedication!

Chris Vivolo 
Rating:
5.0

Customer did not leave a comment.

JOHN HOCHHALTER 
Rating:
5.0

Customer did not leave a comment.

Sage Potter 
Rating:
5.0

Customer did not leave a comment.

Roy Tarman 
Rating:
5.0

Nice easy pickup and return. The folks here are very friendly and helpful.

Mark Conley 
Rating:
2.0

Customer did not leave a comment.

Marca Hagenstad 
Rating:
5.0

Very efficient and and organized

Douglas Hollins 
Rating:
5.0

Customer did not leave a comment.

scott gansmann 
Rating:
5.0

Customer did not leave a comment.

Carl Williams 
Rating:
5.0

The truck wasn't filled up with fuel or clean when I picked it up. The mobile check in was shit and will never use it again.

Jeffrey Lewis 
Rating:
5.0

Customer did not leave a comment.

KURT WILLIAMS 
Rating:
5.0

Sam was very helpful and super nice.

Brian Franks 
Rating:
5.0

Customer did not leave a comment.

Denise Akin 
Rating:
5.0

Customer did not leave a comment.

Serena Cessor 
Rating:
5.0

Customer did not leave a comment.

Michael Hrobuchak 
Rating:
5.0

Friendly helpful

Bret Homer 
Rating:
5.0

Customer did not leave a comment.

ADAM DIGBY 
Rating:
5.0

Customer did not leave a comment.

Bryan Phipps 
Rating:
4.0

Customer did not leave a comment.

Gregory Moore 
Rating:
5.0

People were very helpful and friendly. No complaints.

Nicoletta Browne 
Rating:
5.0

Customer did not leave a comment.

Katherine Gonzales 
Rating:
5.0

Customer did not leave a comment.

Kendra Skemp 
Rating:
5.0

Customer did not leave a comment.

JOHN WADE 
Rating:
4.0

Customer did not leave a comment.

Ryan Romero 
Rating:
5.0

Customer did not leave a comment.

Ramsey Nickell 
Rating:
4.0

Customer did not leave a comment.

Courtney Coleman 
Rating:
5.0

Super friendly and very helpful. Sage is willing to help out with any information if your new to the area and very nice crew altogether

NIEDA JIMENEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortlandt Lawrence 
Rating:
3.0

Customer did not leave a comment.

Michael Sexton 
Rating:
5.0

I really like that Uhaul now calls us to let us know where the equipment is located. That is a huge addition.

Heidi Goodman 
Rating:
3.0

Representative should make a visual inspection of truck with customer before truck is driven off rental location. Number of furniture blankets in pack should be verified.

Linda Hershburger 
Rating:
5.0

Friendly service

Maria Romo 
Rating:
5.0

Customer did not leave a comment.

Bruce Raine 
Rating:
4.0

digital renting and return is very convenient and fast, but i still wish there was a paper trail of my rental. overall, flawless experience

Douglas McDonald 
Rating:
5.0

Customer did not leave a comment.

Paul Nelson 
Rating:
2.0

I had to complain about how dirty the truck was and ask for a broom to sweep out back of 10' truck. And had no choice as I had confirmed pick up. Also I had to ask to have fluids and tire pressure checked. Once I got into truck it smelled of cigarettes and wheels were muddy.

Violet leslie 
Rating:
5.0

Customer did not leave a comment.

Todd Johnston 
Rating:
5.0

The couple problems with the truck were nothing major at all, stuff easily overlooked on a rainy day when you are just looking for damage and trying to get a quick inspection done before the next renter needs it and a leak that only showed up in a heavy monsoon not normal rain. can't fault the location for any of it. Great customer service, better than the 3 others in town I have dealt with absolutely next time I need a truck or trailer out of Durango I will use this location Sadly fell in love with the 2021 GMC 2500:10ft truck and was heartbroken I could only have it for a week.

Brandon Morris 
Rating:
4.0

Customer did not leave a comment.

Nancy Paul 
Rating:
3.0

Customer did not leave a comment.

Deanna MANZER 
Rating:
5.0

Customer did not leave a comment.

Paynes Welding 
Rating:
5.0

Customer did not leave a comment.

John Reynolds 
Rating:
5.0

Personnel greeted me as I pulled in. Took only a few minutes to park & unhook trailer. I like their large lot for maneuvering vehicle & trailer.

Tim Dixon 
Rating:
5.0

Customer did not leave a comment.

Kristi Green 
Rating:
5.0

Customer did not leave a comment.

Andrew Beck 
Rating:
4.0

Customer did not leave a comment.

Shawn Maes 
Rating:
5.0

Customer did not leave a comment.

Kathi Baab 
Rating:
5.0

Customer did not leave a comment.

Jeff Lewis 
Rating:
5.0

Great units and location. Staff was super helpful, professional, and nice! Highly recommend!!!

Jane Moser-Cox  |  Overall Experience 
Rating:
4.0

The woman that checked me out was extremely quick and efficient. One tiedown strap was badly frayed and unusable

Norman Llewellyn 
Rating:
4.0

Customer did not leave a comment.

Carole Fronk 
Rating:
4.0

Customer did not leave a comment.

Kevin Dunn 
Rating:
5.0

Customer did not leave a comment.

Shelley Andersen 
Rating:
4.0

Sage is an outstanding employee and deserves recognition for seeing that my experience went without hiccups. Thanks Sage 😊

Andrew Malcolm 
Rating:
5.0

Very friendly and helpful agent, helped in any way he could. Very professional!

Odelia Nordin 
Rating:
5.0

Customer did not leave a comment.

Michael Newbold 
Rating:
5.0

Customer did not leave a comment.

DEAN KINUNEN 
Rating:
5.0

The moving van was should never have left the lot. There were two bald tires the outside of the duallys that had to be replaced. There was a chip in the windshield might have been filled the windshield was streaking messy and there was a little Debbie snack donut thing behind the seat on the passenger side telling me this truck had not been cleaned.

Kim Jordan 
Rating:
4.0

Usually a nice location but this truck was not cleaned up and the brakes were pretty weak.

Steven Schlagel 
Rating:
5.0

Customer did not leave a comment.

nicola armout 
Rating:
3.0

The drop-off representative did not seem attentive to the issue we had on the road with the seal leak and sounds.

Julie Wancik 
Rating:
4.0

Customer did not leave a comment.

Alyson Cox 
Rating:
5.0

Customer did not leave a comment.

steve morris 
Rating:
5.0

Customer did not leave a comment.

Craig Shifman 
Rating:
5.0

Open the store before 10am.

JOHN LIVINGSTON 
Rating:
5.0

This location, on 160 West, beside the quick lube business, was excellent. Very rapid paperwork process, truck clean and ready to go. Uhaul renters in Durango take note: the uhaul facility out toward Walmart and near the car dealership and camper sales facility, was so creepy and disgusting that my wife felt uncomfortable there with me. I'm sure that people are living in the adjacent storage units and the facility is is so old, rundown, nasty dirty and just plain weird, that it should be leveled and redeveloped. While the folks there are pleasant, I doubt they even notice the filth.

James Williamson 
Rating:
5.0

Great service.

Mike Burns 
Rating:
5.0

Customer did not leave a comment.

dennis shea 
Rating:
5.0

Customer did not leave a comment.

Steven Schlagel 
Rating:
5.0

Customer did not leave a comment.

David Austin 
Rating:
5.0

It was everything I needed, with a smile ! 👍

EDWARD GRAVES 
Rating:
5.0

Customer did not leave a comment.

joseph nady 
Rating:
5.0

Customer did not leave a comment.

Tamerin Horstman 
Rating:
4.0

Customer did not leave a comment.

Curt Freeman 
Rating:
1.0

I got equipment to the agreed destination. I checked it in and paid another $189.00. They called me three days later to say I did not turn equipment in. Then I was sent another bill for $600.00. Very poor customer relations.

Larae Crook 
Rating:
5.0

Customer did not leave a comment.

Michele Zebrowitz 
Rating:
5.0

Customer did not leave a comment.

Craig Shifman 
Rating:
5.0

Tony was great to work with and everything was in order. Very professional, polite and efficient. Will definitely rent from here again. Easy access location

Randal Rowland 
Rating:
5.0

Customer did not leave a comment.

Alixzander Garrett 
Rating:
4.0

Customer did not leave a comment.

Daniel Schiess 
Rating:
5.0

Great value - great location.

Brenda Altmeier 
Rating:
5.0

Excellent customer service!

Paul Gomez 
Rating:
5.0

Drop off was quick and easy. Large selection of Uhaul vehicles/trailers at this location.

Tim Dixon 
Rating:
5.0

Great service at drop off. Made it very quick and easy. I’m very pleased.

John Avery 
Rating:
5.0

They were great! Very quick and easy drop off.

Ladonna Clark 
No reviews have been submitted for this location.

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