Comentarios del cliente para DuPont Heated Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de DuPont Heated Storage

Grado total:

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Larry W. en

Grado:

El cliente no dejó un comentario.

Cole K. en

Grado:

El cliente no dejó un comentario.

PATRICK B. en

Grado:

El cliente no dejó un comentario.

LUIS B. en

Grado:

I've been a UHAUL customer since 2007. I moved from Florida to Fort Campbell, KY with one of your trucks. On the way, I had some issues, called the 1-800 number, and it was promptly resolved. Since then I've always relied on UHAUL for anything related to moving. Unfortunately, due to the lack of professionalism of one of your representative, I will no longer bring my business or ever recommend using UHAUL. On November 12 2019, I went to the location mentioned above to rent a truck and a dolly. The female representative made it happen quickly. There was just one small mistake on the receipt, she billed me for two dollies instead of one. No big deal $7 extra, she's the one that pointed it out, and said that it would be fixed. No issues so far, I'm a satisfied customer. On the 13 , I come in to return the truck, the female clerk was not there, The manager was on site. He opens the door, we great each other, I turn in the dolly, and head towards the counter. I asked him if he needed the receipt, he said no, grabbed the keys from me and told me that I could either wait or come with him to inspect the truck, I waited. He comes back, I tell him about the extra charge, he said he'll look into it. He does his thing on the computer, prints out a receipt, hands it to me, while telling me that I was going to be charged for 20 miles. I only drove 12 . I bring it to his attention, he answers in an annoyed tone, like I was a nuisance, telling me that he only puts information in the computer. as I take a closer look at the receipt, I realize that I he gave me the wrong receipt. I hand it back to him, he does his thing again, prints the right receipt with the correct mileage. I look at it and see that the $7 for the dolly was not removed. I bring it to his attention, and his answer was that the amount was correct, asked me if I knew how math worked, and handed me a calculator. As I try to respond he tells me that he could not deal with me anymore and to please leave. I asked him when the other clerk would be there, he said that he was the manager, there is nothing she could do about it and asks me to leave. I point out the double charge on the receipt, he tells me that it's accurate and kept insisting on me leaving his store if I wanted to complain to call the UHAUL number. I told him that he just lost my business over $7, (I really don't care about the money, the feeling of being ripped off and insulting my intelligence in the process, is what really infuriated me) he was fine with that. I kept my cool walked away. As I left the store I felt angered and humiliated. If that's the kind of people you want to represent your brand I can't support this type of business practice.

Brandy A. en

Grado:

El cliente no dejó un comentario.

Bobby H. en

Grado:

Nothing really. Communication was effective and overall the experience was good.

Glenda J. en

Grado:

El cliente no dejó un comentario.

Chad R. en

Grado:

El cliente no dejó un comentario.

Oscar C. en

Grado:

El cliente no dejó un comentario.

steve L. en

Grado:

Over estimated starting fuel level

Bryce J. en

Grado:

El cliente no dejó un comentario.

Catherine R. en

Grado:

Clean facility, excellent staff - I wish I could recall the name of the young bearded fella who helped us, but he was WONDERFUL! Thank you so much. I've already referred people to you

Skip B. en

Grado:

Very friendly staff and very efficient too. Explained the charges and had truck waiting on time.

Spencer S. en

Grado:

Quick and to the point. Representative was very straightforward and polite. Would come again.

Steven K. en

Grado:

El cliente no dejó un comentario.

Jeffrey C. en

Grado:

None was great overall experience

Jane T. en

Grado:

This was my first time ever driving a uhaul/truck, and they didn't come out to the truck to show me anything about anything. Turns out it was pretty easy, but would have been nice if they gave a "tour" of the vehicle.

vanessa S. en

Grado:

Very professional, caring and friendly staff. After the 1st uhaul I rented broke down 2 miles out from where I picked it up, i was given a replacement right away. Michelle was very nice. I called that top customer service. 100% recommend it

Timothy S. en

Grado:

El cliente no dejó un comentario.

Ed A. en

Grado:

engine cover in cab was loose; heat escaping from engine compartment into passenger cab area. Told attendant on site.

Kareen M. en

Grado:

El cliente no dejó un comentario.

Suzanne S. en

Grado:

Ordered van online almost a week early. Had to use the app to pick up because I wanted van earlier than store opening. The day before I was to pick up I received a phone call saying that location did not have the phone/app pick up. My complaint is why did it let me sign up for it in the first place AND why did I receive a phone call the day before and not soon after I booked the van. It was very frustrating to have to deal with that. I’m already stressed out about moving. Needs to be fixed.

grey W. en

Grado:

This location is the best. This is the 2nd time i’ve used uhaul with this location. The 2 times I reserved at Dupont Pharmacy they transferred me by email to another location and then the second time I showed the lady that I made a reservation on my phone I showed her the email and she said nope no reservation here. OMG. Sorry but she flat out lied to me even when I showed her full proof. Jesus the incompetence of Dupont Pharmacy. This is the same place I saw the lady dancing outside before she opened the doors I thought she was homeless at first because she was acting irratic she actually worked there because she opened the door.

grey W. en

Grado:

El cliente no dejó un comentario.

Michael T. en

Grado:

Stay the same - I was in and out within 5 minutes. Quick, easy, and trouble free.

Aytug D. en

Grado:

El cliente no dejó un comentario.

DAVID K. en

Grado:

5 minute check in and check out

Jon S. en

Grado:

Handy having a storage area with a U Haul franchise attached.

Jacob E. en

Grado:

Did not sound like it was running fine

Lee J. en

Grado:

El cliente no dejó un comentario.

RICHARD A. en

Grado:

Quick service for renting a truck. In and out in less than 10 minutes. Thank you

Alicia J. en

Grado:

El cliente no dejó un comentario.

John O. en

Grado:

Not sure. This is one of the best U-Haul sites we have used over the past several decades.

Margaret F. en

Grado:

El cliente no dejó un comentario.