Customer Reviews for Dunwoody Food Mart
(U-Haul Neighborhood Dealer)

767 reviews

4639 N Shallowford Rd   Dunwoody, GA 30338

(678) 367-0274

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(678) 367-0274

4639 N Shallowford Rd
Dunwoody, GA 30338

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They charged me for a dent that was already there prior to me using it. Scam and waste of time.

Cedric Clemons 
Rating:
3.0

Truck needed new tires as the current ones are balding. Suspension was ROUGH and I was bouncing around all over the place on the interstate. Cabin looks like it hadn’t been cleaned in ages.

Nick Jordan 
Rating:
5.0

Customer did not leave a comment.

James Davis 
Rating:
1.0

They are fraudulent. I received a bill the following day stating that I didn’t feel up the gas, that’s a lie and provided POP (Proof of Payment) Don’t trust others and make sure you take photos. What an experience this was. Customers - pay attention and don’t trust anyone.

Leon Smith 
Rating:
1.0

They didn’t take care business they stalled me out

DEJUAN BROWN 
Rating:
3.0

Customer did not leave a comment.

Vikash Gupta 
Rating:
1.0

The u-haul representative claimed I went 90 miles on the vehicle. He had a picture of the odometer reading. I realized afterwards that this was impossible. Two trips to my home would be about 56 miles. I think he lied to me.

Paul Andrychuk 
Rating:
4.0

Truck reserved was not available. Smaller truck was provided.

Jeffrey Beasley 
Rating:
1.0

Customer did not leave a comment.

Abdelmajeed Tuffaha 
Rating:
1.0

Terrible customer service during pick-up and drop-off. $47.28 for less than 6 hours and only 3 miles driven. $19.95 plus $0.99/mile must not apply at this location.

George OBrien 
Rating:
1.0

Very slow service, no help loading/unloading trailer.

Tharen Debold 
Rating:
5.0

The owner of this UHAUL pickup location is very polite and helpful. Apart from difficulty in understanding the different components of the bill and how everything was laid out and charged, it was overall a smooth experience.

SANJOY ANAND 
Rating:
5.0

Be more accessible for the rental of a truck

Mario Antonio 
Rating:
1.0

Boooooo tomato tomato never rent from here

LaRaena Beckham 
Rating:
5.0

They were amazing -Charles Moore-

Charles Moore 
Rating:
5.0

Customer did not leave a comment.

KENYATTA HATCHER 
Rating:
4.0

Customer did not leave a comment.

Margaret Bostick 
Rating:
3.0

The attendant was very, very good! Knowledgeable and helpful!

Victoria Yirinec 
Rating:
5.0

All Good except costing. $ 19._ for vehicle, $ 15 for insurance and $ 10 for medium sized 2 tyre cart to lift heavy refrigerator etc is ok becoz it was planned(19._+15+10=45$). but final cost I paid is 60$+fuel. I drive 9 Miles so $9._+tax comes 60+fuel is a bit bigger amount for me

Jose Paul 
Rating:
3.0

Customer did not leave a comment.

robert pniewski 
Rating:
1.0

Customer did not leave a comment.

Keidra Mapp 
Rating:
5.0

Customer did not leave a comment.

felix mulenga 
Rating:
3.0

Customer did not leave a comment.

Connie Fischer 
Rating:
5.0

Customer did not leave a comment.

Shailia Boone 
Rating:
1.0

Wheels weren’t aligned in the truck. Tire blew out on the freeway and I almost swerved off the road. Roadside assistance said they would come in 30 minutes and it took over an hour. I called customer service and filed a complaint after I dropped off the truck and they still haven’t returned my call

Christopher Saadatjoo 
Rating:
5.0

Overall experience was more than satisfactory, knowledgeable, professional and courteous. The gentleman out back was very friendly, polite and very helpful.

Linda Bailey 
Rating:
2.0

The customer service is bad and the person who ran the location kept blowing up my phone at 8am demanding me to return the uhaul when my return time was at 11am.

Alicia Black 
Rating:
4.0

Friendly customer service.

Fernando Amieva 
Rating:
4.0

Everything went great. Truck clean, person I rented truck from was great. I didn’t like the 20.00 after hours fee. Truck was picked up and dropped off on the same day. Besides that great experience

Christina Berounsky 
Rating:
5.0

Thank You!

Alex Stol 
Rating:
3.0

The authorized dealer was nor polite and was very slow checking me in. When I inquired about the extra charge he raised his voice at me and when I asked him to respect me by lowering his voice, he got even disrespectful. I will never return to this location again!!!

Elizabeth Wathen 
Rating:
4.0

Customer did not leave a comment.

JUSTIN TAPTICH 
Rating:
4.0

Customer did not leave a comment.

Thomas Pranka 
Rating:
1.0

I waited for a hour for my rental, it was not wiped down, I did not receive either of my dollies I rented, I was overcharged and they charged for the wrong truck. I rented a 10” and was charged for a 15” and have the pictures to prove all of this.

Ciara Bealing 
Rating:
5.0

Always helpful... Been a customer for over 10 years Thx

MARKO BOICH 
Rating:
5.0

Customer did not leave a comment.

Daniel Sherlock 
Rating:
3.0

I feel I was over charged and the truck was mechanical impaired and wasn’t clean

Corico Colbert 
Rating:
2.0

Agent was extremely rude and curt.

Edwin Stephenson 
Rating:
5.0

Customer did not leave a comment.

brenda rivas 
Rating:
3.0

No comment

Calon Sobers 
Rating:
5.0

24/7 location!

Quamisha Watkins 
Rating:
2.0

The truck was dirty, low gas and the staff at this location are rude!! I'll never use this location again, even though it is the closest to me.....

Dawn Weterrings 
Rating:
5.0

Customer did not leave a comment.

Sammy Carden 
Rating:
2.0

I was sent over 10 miles from the location I rented from to pick up the truck, so an extra $20 for mileage $ for gas the cost of uber to het there and back. The location was not in an area I was comfortable being in.

Bobby Butler 
Rating:
1.0

I was running late and was told I could be up to 30 min late. I arrived 20 min late and was almost denied service because the store was closing. But...fortunately I got my truck after a little begging and stressing I was in close coordination about my timing throughout the day. I was unable to return the truck by closing time (the time truck was due) so I held it overnight and ensured I self checked it in "before" opening time the next day. Therefore I expected to pay for 2 days of rental fees. Well....they billed me 3 days and questioned my honesty even after i went through the self check in and dropped the key in the assigned box the day before. I also returned the truck at the gas level it went out on (1/4th tank). The bill came back at 1/16th tank and they invoiced me $54 in fuel related charges!!!! Fortunately i took a pic of the odometer and gas gauge to prove me right. Dunwoody Food Mart questioned my honesty and told me to call corporate. I called corporate and the rep, Nancy Davis was very understanding and politely verified all my claims as accurate and reversed the overbilling. She instilled my confidence to continue working with U-Haul but I will choose my next location more carefully and only use Dunwoody Food Mart if every other vendor in the reasonably near vicinity is out of stock. Take pictures of everything "just in case".

Craig Erickson 
Rating:
5.0

Customer did not leave a comment.

anna lankford 
Rating:
1.0

Customer did not leave a comment.

Dylan Gullickson 
Rating:
2.0

I was doing an employee’s job, checking in a truck. Self return should get a discount in lieu of a paycheck.

Christopher Goins 
Rating:
3.0

Customer did not leave a comment.

DEANNA CAUTHEN 
Rating:
4.0

Only a language barrier, but the young lady was cordial

NELSON MAINOR 
Rating:
5.0

Customer did not leave a comment.

Alison Defino 
Rating:
2.0

A/C was out - a full disclosure of a $20 after hour charge was never mentioned. The customer service was not good- I had to come back because the vendor had to take a lunch break

David Alaniz 
Rating:
4.0

Customer did not leave a comment.

Joseph Dickey 
Rating:
4.0

Customer did not leave a comment.

John Adams 
Rating:
5.0

They made the entire process easy and pleasant.

Sheryle Thompson 
Rating:
4.0

Customer did not leave a comment.

Sree Krishna Vinjam 
Rating:
5.0

Customer did not leave a comment.

Kenneth White 
Rating:
5.0

Customer did not leave a comment.

Janice Francis 
Rating:
3.0

Good customer service

Jacqueline Abernathy 
Rating:
5.0

Customer did not leave a comment.

Jill Cable 
Rating:
5.0

Fast efficient clean friendly.

Carter Cooper 
Rating:
5.0

Customer did not leave a comment.

Nathan Feldewerth 
Rating:
4.0

Customer did not leave a comment.

Moses Waters 
Rating:
4.0

U-Haul put negative comment on my profile for not replying to an order I am trying to book on the app . That’s what the app is for . So tht I don’t have to call in there is no reason for making a negative comment . U can text to see if I want to book I saved my booking for later .

vishay singh 
Rating:
2.0

I will give 1 star to u-haul at 6159 Roswell Rd, Sandy Springs, GA 30328 I had reservations for 26 feet truck and when i come at 8:30 they said that oops sorry but we don’t have this truck, and we don’t have another options. 30 minutes i try to call u-hall number and after woman help me and gave another address with 20 feet truck Ok

Andrii Gnatiuk 
Rating:
5.0

Customer did not leave a comment.

Antagoes Searcy 
Rating:
5.0

Customer did not leave a comment.

Ashok Jangir 
Rating:
5.0

Customer did not leave a comment.

vigneshraj balakrishnan goruish 
Rating:
4.0

Customer did not leave a comment.

David Rosenthal 
Rating:
5.0

Efficient service, got my truck without any hassle or delay.

Carter Cooper 
Rating:
5.0

Excellent customer support

Sikkendar Basha Kithar Mohammed 
Rating:
1.0

Horrible customer service. Both people when I picked up and when I dropped it off were rude and un helpful.

Megan Bader 
Rating:
2.0

Not being so rude would be a start. Check out specs for truck not accurate. Told gas tank was full but actually only 3/4 when picking up. Trucks parked where it was very difficult to exit lot.

John Thurston 
Rating:
5.0

Very nice personal service

Carter Cooper 
Rating:
1.0

The representative asked us to take pictures of the truck for her. We had to take pictures of the truck, mileage and gas gauge. And I had to present the pictures upon returning the truck. I have never been asked to do this at any other Uhaul. This location was extremely unprofessional. Would NEVER recommend the facility to anyone.

Pamela Morris 
Rating:
2.0

Area was so cramped. Workers were hard to understand. Just a general sketchy vibe overall

edith oliver 
Rating:
5.0

Will continue to use this store for all my UHaul needs...

MARKO BOICH 
Rating:
1.0

Uhaul had no air and engine problems. Would not recommend.

Kiara Patterson 
Rating:
5.0

Customer did not leave a comment.

Willie Mae Favors 
Rating:
3.0

Customer did not leave a comment.

Fallon Kier 
Rating:
5.0

Customer did not leave a comment.

Hamidreza Sharifan 
Rating:
2.0

It wasn't a uhaul place. It was in front of a mini market with a box on a outside wall to put the keys

Alicia Michels 
Rating:
5.0

My experience was Absolutely a great one.?Everything was just what I needed it to be! Thanks again U-Haul!!😊

Anthony Bennett 
Rating:
1.0

Not marked so easy to miss. The app option was totally worthless. After 20 minutes of inputting data I got a message that there was a problem on their end. Only when I called did I learn that I could just go into the grocery store and pick up the key. Very frustrating. Put up some instructions near the trucks is my recommendation

Gregory Camp 
Rating:
1.0

The man responsible for the location is very rude. He's impatient and condescending towards his customers. He stated he had no time to answer my questions concerning the app. As a woman, I found him intimidating and had to have my husband intervene. He needs training on customer service.

TIF PEARSON 
Rating:
5.0

Customer did not leave a comment.

Raccaine Wilson 
Rating:
1.0

The customer service from the woman at the gas station was incredibly rude. Making some wait 5 mins while u stock the store was ridiculous. I would never ever recommend this location. Service so poor I had to comment on yelp about it.

Brandon Craddock 
Rating:
5.0

Excellent experience.

Allan Raymond 
Rating:
3.0

Customer did not leave a comment.

Amanda Ivey 
Rating:
5.0

Customer did not leave a comment.

Sreejith Mohanan Nair 
Rating:
3.0

the A/C truck doesn't work

Luis Lopez Moran 
Rating:
3.0

Customer did not leave a comment.

Richmond Hadley 
Rating:
5.0

Customer did not leave a comment.

Shiva Gullapalli 
Rating:
1.0

I had to pay for a truck that I couldn't even use because there is no ramp with this truck lady was hard to understand very confusing won't go there again

Michelle Hudson 
Rating:
2.0

Frustrati g that the truck was on a fourth of a tank full. Had to fill up before even getting out of town charged for three days when I only needed it two. Charged me for more miles than I needed.

BO FARMER 
Rating:
2.0

Tires were significantly low, and I had to go get the tires calibrated myself. The lady handling the rental was generally unhelpful and somewhat unfriendly.

Carla Ferreira 
Rating:
1.0

The attendee was rude and manipulative. First asked me if I want to drop the truck back, I told him no. Then he questioned how I got the rate. Saying he never seen a rate so low. Then asked me if I didn’t want the rate. Very discriminatory personality.

Anita Solomon 
Rating:
5.0

Have used your services several times recently. Thanks,

ROBERT BUTLER 
Rating:
5.0

Customer did not leave a comment.

Cappel Cowan 
Rating:
5.0

Customer did not leave a comment.

Joseph Merriman 
No reviews have been submitted for this location.

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