Customer Reviews for Dundas Variety
(U-Haul Neighborhood Dealer)

214 comentarios

22 Dundas St E   Brantford, ON N3R1R5

(519) 750-1077

Horario

  • Mon–Fri
    8:30 a. m. - 10 p. m.
  • Sat–Sun
    8:30 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(519) 750-1077

22 Dundas St E
Brantford, ON N3R1R5

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8:30 a. m. - 10 p. m.
  • Sat–Sun
    8:30 a. m. - 9 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

El cliente no dejó un comentario.

Judy G. 
Clasificación:
5.0

Continue providing the services. Thank you

Ryan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

viral G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GRAHAME L. 
Clasificación:
5.0

lower your damn milage cost. $0.59 per km is robbery

Brycce K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
4.0

El cliente no dejó un comentario.

PAUL G. 
Clasificación:
5.0

As Without my concern they have charged CDW insurance.

Ketankumar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fahad Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaymin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MCDANIEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles Frederic V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tim-Cornelis B. 
Clasificación:
1.0

Gas issues

Steve H. 
Clasificación:
5.0

20 ft trucks are hard to come by.

Bruce C. 
Clasificación:
3.0

Make the area less sketchy? Otherwise it's perfectly fine.

GRAEME K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

Nada

Frank O. 
Clasificación:
4.0

It was a little difficult to park and returning the moving blankets was tricky given the narrow aisles, but the staff were friendly, helpful and kind which is always the most important thing in my book.

Jesse D. 
Clasificación:
5.0

Excellent costumer service and nice people i appreciate

Fazal A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin W. 
Clasificación:
5.0

Great service fast easy and efficient

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrack T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Grant R. 
Clasificación:
1.0

Was charged double what I was told

Mike P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry D. 
Clasificación:
3.0

Better customer service

Jacob V. 
Clasificación:
2.0

The vehicle was dirty, unkempt and not maintained: 1. The windshield was cracked and dirty 2. There was no Windshield wash fluid - it was empty from pick-up 3. The interior had a musty and cigarette odor 4. the interior was filthy - Ii had to use clean white sheet to keep my items clean 5. I had to wipe down the interior instruments nd controls because everything was visibly dirty 6. the gas cover was broken and when I opened the gas door, it fell under the vehicle In general it was a very unpleasant experience to rent this vehicle and would like to compensated in some way

norica S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erin B. 
Clasificación:
5.0

Truck stink

Ravinder K. 
Clasificación:
5.0

Experience was smooth sailing. Gas prices can't be helped!

Jack H. 
Clasificación:
3.0

uHaul did not refund me for the extra gas I filled up and I was really unhappy about it don't over fill.

Ammar K. 
Clasificación:
5.0

Have a dolly I can acquire for a refundable security deposit or something.

Matthew C. 
Clasificación:
1.0

When I booked the truck on line, I declined the 15$ insurance and the next day when I picked up the truck the agent told me that i will pay for any damage myself as I didn't take the insurance and I confirmed that. Up on dropping the track the agent charge me for the insurance and when I asked him why, he told me because he asked me and I said yes to the insurance, I told the guy I know what I said and I didn't say that, any way he kept arguing with me to take the 15$, beside that the truck were very dirty, never cleaned or wiped with garbage on the floor all over the place. I do not recommend this location at all

Harith A. 
Clasificación:
1.0

I am never using or recommending u-haul again. What a terrible experience! I reserve a truck a one location, get updated to a second location, go there and there's no truck - because the location was updated to a third location! The final location did not have blankets (as I reserved 6) and the low tire error was on when I picked up the truck. Never again!

Paul S. 
Clasificación:
1.0

dont rent here. this place is not honest.

Jason B. 
Clasificación:
2.0

This location u-haul reps need a BIG lesson in customer service. Can be very rude. Have had trouble with these people more than once. Only went there because I was in a hurry that day. Won't go back to this hub!!!

Laurie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily W. 
Clasificación:
1.0

The customer service given by the worker was terrible. He was more worried about other trucks showing up than finishing my transaction. He was on the phone for most of my time with him. Was not impressed at all.

Cassandra B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashleigh C. 
Clasificación:
4.0

All good but small parking lot. 15' truck fit when I dropped it off but if it was a 20', would have blocked parking access for other vehicles that go to the convenience store to park

Chris T. 
Clasificación:
3.0

Again the guy told us to call customer service but nobody helped us.

Awsafhusain A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry V. 
Clasificación:
4.0

Don't need anything

WALLACE M. 
Clasificación:
5.0

Thoroughly happy with the service at this location. 5-star

Lorraine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dinarte R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis C. 
Clasificación:
3.0

This location is aweful to get the trucks out of - they need to be backed in!

Andrea F. 
Clasificación:
4.0

Read your contract first. My contract said I had to return with a certain amount of fuel, the app they make you go through b4 driving messes it up. I followed my contract then dropped it off and was charged $70 for fuel because the app was different than my contract.

Dylan M. 
Clasificación:
2.0

El cliente no dejó un comentario.

david J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATE-LYNANN W. 
Clasificación:
1.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
5.0

The store clerk was friendly and explained everything to me.

GRAHAME L. 
Clasificación:
1.0

El cliente no dejó un comentario.

moonkeun P. 
Clasificación:
4.0

Only used approx. 90 mins.of a 4 hr. rental. Went approx. 24 km. Put $16 to fill up gas tank and still paid approx. $40. I thought a little steep considering the $19.00 advertisement.

DANIEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gail B. 
Clasificación:
5.0

I had a second excellent experience at this location !

George B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALDBIRON L. 
Clasificación:
4.0

The battery was not in great shape. So after using 4 ways it died.

ERICA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tejas P. 
Clasificación:
3.0

Not sure if I can blame the location, it seemed someone had smudged the mirrors on the out side with dirty water that left it hard to use them. It looked intentionally. Brantford has a racism problem.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
1.0

Gas was wrong

Joshua A. 
Clasificación:
1.0

When I arrived to pick up the car the guy at the front desk was busy Skyping someone so he was barely even conversing with me. He kept talking to his phone the entire time I tried to speak with him. He just waved for my license took a photo then gave me the keys. I then went out to the uhaul and it was covered in ice with both wipers busted. I went back in and asked to use a windshield scraper and he let me use it but threatened if I broke it he would charge me. He said it was brand new which was a complete lie cause all the screws on it were rusted. He acted like a complete degenerate for the entire ordeal. Didn't help me remove the ice which took 20 minutes. Please remove your uhaul location from here. They are giving you a horrible name.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN B. 
Clasificación:
1.0

The vehicle wasn't cleaned. The truck had no winter tires and with the snow, it's a miracle that there was no accident. On a gradient of less than 10degrees, vehicle was unable to climb and almost slid back. I have never had such a terrible experience in vehicle rental from Uhaul in several years of rental.

ADEBOWALE O. 
Clasificación:
5.0

Excellent customer service!! Absolutely no delays. Very friendly and helpful staff. Great experience from beginning to end. Thank you to each and every one of you, who helped us make our move a huge success. Will highly recommend your team. Wishing all of you a very Merry Christmas and a joyful New Year.

KIMBERLEY M. 
Clasificación:
2.0

I arrived on time but spent over 30 min working through the registration process, even though I had done everything online. The vehicle needed to be cleaned. The truck I rented had half-drunk pop cans and garbage in the cab as well as the cargo areas. In addition, the cargo area was very wet with standing water in it. I inquired at the store and was told that they could do nothing to clean or sanitize the truck nor did they have any tarps or blankets to cover the water. Being that I was transporting furniture, I had to go and get material to clean up the cargo area. I also cleaned out the garbage from the truck. Not impressed with this experience at all -- have used U-Haul a bunch of times and this was not up to the standard experience.

Timothy P. 
Clasificación:
3.0

The location was very difficult to back out of, very tight quarters where Uhauls are parked. The back of the truck was filthy and I had to sweep it out before I could use it, there was an empty food container, loose dry dog food as well as dog hair and dirt...I have a picture if need be. I have to sweep out the back of every truck I rent (weekly) and it's very frustrating. The owners were nice to deal with but were not there upon returning so I told the boy that was working to pass on the info.

Deb H. 
Clasificación:
2.0

Didn't receive truck size we reserved, we were given a smaller truck therefore had to make an additional round trip of 6 hrs each way incurring extra fuel charges as well as mileage. Trip cost 5 or 6 hundred dollars more than it should have. Spoke to Uhaul about this and they weren't helpful in the least about this situation even though their website states that reservations are guaranteed. The only thing guaranteed is we will never be renting from Uhaul again, we will go to another company for future uses.

THERESAM F. 
Clasificación:
5.0

This location needs more advertising

Wallace S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hameed Ur Rehman K. 
Clasificación:
3.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
4.0

It took the young man almost a half an hour to re setup the truck pickup, he had to call someone else and redo it on his phone several times. When we finally got to the location to pick up the furniture we couldn't open the back door because I was given the wrong code. So we had to go to another uhaul rental location in another city to get the lock cut off. All of this delayed our day over an hour and had us caught up in rush hour traffic which took even more time and had us all very frustrated due to wasting time and extra money on gas. I have rented from uhaul a handful of times in the past few years, never had an issue, but this time was an absolute chaotic mess.

David W. 
Clasificación:
3.0

Its unfortunate that this location has very limited parking available, making it difficult to maneuver the vehicles. The van that I rented was dirty inside & smelled like it had a load of farm animals in it, The brakes were squeeking, I mentioned this to the sales person who informed me that they hadn't had a chance to take the vehicle in for maintenance, I was not impressed with the fact that they rented a faulty vehicle to me. I chose this location because they were closet to my home.

Kimberly K. 
Clasificación:
3.0

You need protection blankets. Only 1 was supplied as that was all they had. When I booked, I stipulated I need blankets to protect my furniture. I had to rent from the storage company.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas N. 
Clasificación:
5.0

All good

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Every one was helpful and pleasant

CAROLA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuisif F. 
Clasificación:
4.0

El cliente no dejó un comentario.

sandra P. 
Clasificación:
2.0

Have the correct information and not guess how many miles were driven and wind up over-billing

GARY H. 
Clasificación:
3.0

Clean the vehicles and change the oil when the reminder is displayed

PAUL M. 
Clasificación:
3.0

The gas was practically empty. So not only did we have to spend $65 on gas just to get it back up to half tank when we only drove 20km but he wasn't able to refund the card with the $18-$20 he owed us for having to fill the tank & drive further km & waste our time. So we ended up not even having being crushed for time.

Ashley G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERICA P. 
Clasificación:
3.0

The self pick app never works

PHILLIPE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Siyuan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIBALC P. 
No se han enviado comentarios para esta ubicación.

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