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Priscilla B.
Customer Reviews for Dublin Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Not about the location, but returning the truck online was a terrible experience full of setbacks because the webpage kept refreshing and asking for a "more recent picture".
Christopher R.When I got to the location it was after hours. The U-Haul web site was not working to pick up my location from my phone, so it would not allow me to do the contactless drop-off. There was an after-hours phone number on the door. I was able to get in contact with Jennifer and she gave me good information about dropping off the truck. She told me she would process the return when the shop opened on the next business day. She took care of things as she said she would. Appreciate it!
John C.We were supposed to receive some furniture pads and an appliance dolly, but nope.
Kevin D.Everything went well..
David M.Jennifer was wonderful.
David H.We didnt get around to checking the back of the truck until we go home after pick up ready to load for the move-it was down pooring at pick up. We opened the back of the truck and were overwhelmed by the odor of what was probably animal urine and feces. We had a tight timeframe to move and weren't able to effectively clean the back of the truck well so we had to load our belongings into the back of the truck that reaked of what seemed to be animal urine and feces. We were excited to rent a Uhaul and move into our new home but we were very disappointed we had to move our things in a truck that was like that.
Ryan S.George was a great person to work with at kernersville n c gffice . was a hard place to find
Kyle G.The lady I dealt with is absolutely wonderful. Very professional and friendly. Would definitely recommend this location to anyone.
Shawna W.We would definitely satisfied and would recommendit to anyone and use your services again.
Johnny Q. | Overall ExperienceMinimal assistance with auto transport. Truck seemed to be old and under-maintained.
Fatima G.Lock provided did not fit into rear door latch. I wish I would've known that not only is an alternate customer required but a SECOND alternate customer is required for self checkout. Yeesh. Otherwise the truck was great, clean and nice to drive.
Nancy M.It's seems that the company is in need of more of the auto hualing trailer called several places before finding one. Drove passed several uhaul places to get to the Dublin va. i would really like to be able to purchase one of these trailer's if uhaul has any to sell
Carl Y.N/C
David M.Drop off was much more appropriate, and professional. She was courteous and friendly. Took zero time. Would recommend her 1000 times.
Tanya E.Exactly what I needed. Thanks for the great service Jennifer. Jesus is the answer!
Charles D.GPS took me to a road that runs parallel with the one the store was located on. Certainly not anything that was UHaul's responsibility, I called and Jennifer easily explained where the location was.
Rebecca W.Please remind the staff (owner?) about COVID-19, social distancing, and the need for a mask. Also, I would have appreciated if she installed the trailer onto my hitch rather than asking me to do it. I would have also appreciated the ability to troubleshoot wiring and hook up issues, without the need to call another person to come.
Lauren T.Your manager is great! Really helped us for a smooth move.
Daniel M.Rented online for Sunday p-up but went by location on Saturday. The woman was rude plus I rented an appliance dolly but a utility dolly was in the back of the truck. Charged me for it but not what I needed or ordered. Major inconvenience. I could have made other arrangements to have one.
Michael P.I paid for moving boxes, but they were not in the truck when I picked it up. The pickup location was not open, so I couldn't get the boxes. I called uhaul and was told that I could go to the other uhaul location and get the boxes, but when I went there, they did not have them. I am very frustrated that I didn't get the boxes that I paid for.
Bradley S.Excellent customer service
Nyisis S.Nice and efficient staff. Enjoyed dealing with them.
Harley D.Although the location was closed, the UHaul web page walked me through the turn in procedure (pictures of equipment inside and out, parking location, GPS acknowledgement of location) was fantastic. I felt comfortable returning the equipment even though no one was on-site thanks to the info UHaul collected from me at turn-in.
Eric D.The owner was very friendly and personable! I would recommend this location anytime!
Meredith C.Felt sorry for this location to have to receive such a piece of junk on a one way.
Seth G.Dublin Storage personnel was very helpful and the nice lady had all the paperwork filled out and ready to go.
Doug F.Nothing got it right the first time.
Anthony C.Always had to leave a message when I called, had to wait for someone in office when I arrived.
Karen W.The truck we use was nice, but it was a ruff ride.
wallace J.The people were very nice to there customers
EMMETT T.Excellent service.
Larry H.Too expensive. For in town only
Cameron F.I was told and have in writing that I'd be paying extra milage in miles. When I got to the drop off they cashed me in kilometers at same .40 rate.. straight up bulk shit scam... Indian behind counter acted like a complete idiot saying they're measure in kilometers.. fuck u haul
Brandon L.I'm totally dissatisfied with U HAULS decision to change my drop off point at the last moment to Dublin. I have filed a complaint with your service representations. I had to drive 45 minutes to drop off the trailer.
THOMAS G.I did not know to schedule a drop off. This location was away from my destination. The attendant was kind and helpful. No problems. Appreciated her help and ease of return.
andrea M.Drop off location way too far! I booked early and a closer drop off location should have been provided
Sandra A.I did not return truck
Thomas S.Stop chariging fees a week after use and payment
Tucker F.Went to another location, First Stop Auto Sales, 4676 Cleburne Blvd., Dublin, VA 24084, 540-674-4214...We pulled in, and before we could even get out of our truck to go into the office a guy at their office yelled over to us that they didn't take any of the auto transports like we had rented. Told us to take it down the street to Town Center Storage 101 Town Center Dr., Dublin...they had closed already. Luckily I found the nice lady not too far away that took it back with no problems at all.
Stanley M.I wanted a location closer to my loading address but no truck was available there
david Y.Everything was fine.
JIM B.There was nothing inherently wrong with this location other than the fact that it was much further away than the location we had reserved.
Linsey C.Nada
boyd T.This was one of my easy and best moves. The lady at Dublin storage was just great. If all U-Haul employee are like her, you have the best moving company.
ANNA H.Excellent staff. Jennifer was so friendly and professional and got me in and out quickly. Great experience and will definitely use them again!
Amy C.Mrs Jennifer is awesome !!! The only thing that I would recommend is more dollies. Everything else was perfect!
Jennifer W.