Comentarios del cliente para Drummond Auto Truck Rental

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Drummond Auto Truck Rental

Grado total:

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Cynthia R. en

Grado:

El cliente no dejó un comentario.

RONNY S. en

Grado:

El cliente no dejó un comentario.

Geoffry W. en

Grado:

El cliente no dejó un comentario.

Stephanie B. en

Grado:

Add non-slip pads to the loading step. My dad slipped in the rain and could've really hurt himself. He was lucky he didn't, other than a few bumps and bruises.

Kyana H. en

Grado:

El cliente no dejó un comentario.

JAMES M. en

Grado:

El cliente no dejó un comentario.

Jordyn S. en

Grado:

El cliente no dejó un comentario.

Cliff T. en

Grado:

Convenient and close to home. Always seem to have what I need at their location. Showroom could use a little cleaning and updating but service is always consistent. I would recommend.

Robert B. en

Grado:

Easy turn in but didn't offer to unhook the trailer. Good location with plenty of room to maneuver the trailer.

bill k. en

Grado:

El cliente no dejó un comentario.

Melanie F. en

Grado:

The best thing about this experience was the guy working in the office because the office itself is raggedy as hell and dusty. This was by far the worst truck I’ve ever rented. I’ve never felt so unsafe in my life and by the time I realized how bad the truck was I was already loaded and en route to my destination. This vehicle had terrible alignment. I mean ABSOLUTELY HORRIBLE!!! The wheel was practically always at a 45° angle just to drive straight. The brakes barely worked. I felt like they were slipping every time I pressed them. The transmission feels like it’s about to go as well. The truck had a very hard time shifting between 2nd and 3rd gear. I actually have video of how bad it sounded and how bad the alignment is if you all would like verification. Also, the lock on the passenger side is literally falling out of the socket it’s attached to. I have pictures of that as well. You definitely need to service that vehicle. Totally dissatisfied. I also thing the gas meter is off because when I turned in the vehicle it was back at 1/2 tank and my receipt is showing something different. I honestly want a refund.

Michael A. en

Grado:

Customer service would be needs much improvement. When a truck is not available at a particular location do not advertise that there is availability. MOST IMPORTANTLY MAKE SURE THE LIGHTS ARE WORKING WHEN YOU RENT A TRUCK TO SOMEONE DRIVING TWO STATES AWAY. I HAVE NEVER HAD SUCH A TERRIBLE EXPERIENCE IN MY LIFE. I ALMOST CRASHED AND DIED DUE TO THE POOR QUALITY OF THE TRUCK THAT I SPENT $600 FOR!

charlotte j. en

Grado:

El cliente no dejó un comentario.

Craig L. en

Grado:

El cliente no dejó un comentario.

Akshay Kumar N. en

Grado:

El cliente no dejó un comentario.

JIM H. en

Grado:

Really liked the team, efficient and down to earth!

mary j. en

Grado:

The truck was dirty inside and the gas was not at the amount stated on the sheet

Ashley K. en

Grado:

El cliente no dejó un comentario.

ALBERT D. en

Grado:

El cliente no dejó un comentario.

Mary M. en

Grado:

El cliente no dejó un comentario.

Sydney W. en

Grado:

El cliente no dejó un comentario.

Yaruel B. en

Grado:

The service is great however I don't understand how I got a fuel charge I only want about 16 miles and I put 2 gallons of gas back in the truck

Scott W. en

Grado:

El cliente no dejó un comentario.

Sondra C. en

Grado:

You can get rid of the manager that is in charge at that location. He has no people skills at all and no @bedside manner”. He is very rude and not polite at all. The website said a ball hitch was available at that location and when we arrived he said they had none at all of any type for purchase and rudely told us to go to Pep Boys down the street. We told him we would not go to Pep Boys and that we would go to the other U-Haul to buy it. We came back and he rudely told us that our trailer had already been rented out to someone else. He said we told him we were cancelling and I told him that no at no time did we cancel our reservation at all and we were goi g to buy the ball hitch and he rolled his eyes at us and rudely said I need your drivers license. He then rented the trailer to us. Now my question is how could he rent it to us now if he already rented it to someone else? He was just being a complete asshole and just very very rude and he should be removed from that location!!!

ANTHONY R. en

Grado:

El cliente no dejó un comentario.

Thomas A. en

Grado:

U-Haul person attached the trailer and hooked up the lights. He did not tighten the trailer to the ball and the trailer came off the ball after I left the U-Haul location. I told the people when I returned it and got ...we do not care look in return. No, “We’re sorry” nothing!,,,

wendy c. en

Grado:

El cliente no dejó un comentario.

Wayne S. en

Grado:

Please be careful with the lack of cleanliness and charges that come with it.

John O. en

Grado:

Make sure the truck is what you Web site saids it is like the rigth gas mileage ect. plus good socks

glenda s. en

Grado:

El cliente no dejó un comentario.

LANCE H. en

Grado:

El cliente no dejó un comentario.

Jong K. en

Grado:

The gentleman, Simon I believe was his name, was extremely helpful and very friendly. Made renting a truck a really good experience.

Devon B. en

Grado:

El cliente no dejó un comentario.

charles a. en

Grado:

Both members of the family that I interacted with where excellent.

Eric A. en

Grado:

El cliente no dejó un comentario.

Sharon K. en

Grado:

El cliente no dejó un comentario.

Tom M. en

Grado:

El cliente no dejó un comentario.

Eduardo F. en

Grado:

El cliente no dejó un comentario.

jeffrey c. en

Grado:

Great service!

louis b. en

Grado:

My reservation was made at U-Haul center closer to my house. When I arrived they did not have a truck. They sent me to this alternate location. It would’ve been nice to know because I wasted a lot of time. There are also large holes in the parking lot here. I saw a driver hit one and damage his car and flatten a tire. They need to be marked !!!

Nadine T. en

Grado:

The approval process took over 15 minutes which meant we had to sit there for a while before we could get the truck. The rest was fine

Newbern M. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

The dolly and blankets were not in truck was instructed to take a dolly out of another truck and had to go to another location to get blankets

Benjamin S. en

Grado:

Truck smelled a bit like cigarette smoke, not sure if someone smoked in the truck or just smelled of it and got in.

Jeffrey D. en

Grado:

El cliente no dejó un comentario.

cleve w. en

Grado:

El cliente no dejó un comentario.

Cliff T. en

Grado:

Easy in and out. Nice guys.

Dennis C. en

Grado:

El cliente no dejó un comentario.

RAFAEL R. en

Grado:

El cliente no dejó un comentario.

Jon T. en

Grado:

Nothing, we had a reservation - all went smooth as expected. Best customer experience around.

William V. en

Grado:

El cliente no dejó un comentario.

Ron H. en

Grado:

Rude staff Worn out truck (brake, gas, wheel) Dangerous for driving (you don't care about life of customers)

Srikar M. en

Grado:

I can see some dust on the driver seat and dashboard.

Jason A. en

Grado:

Nothing honestly the gentleman was a great help and I'm going to be getting a 10 ft truck tomorrow morning.

Jovi O. en

Grado:

All is well...thanking the young man who made everything easy. Excellent customer service.

David L. en

Grado:

El cliente no dejó un comentario.

Larry F. en

Grado:

service was great

MICHEAL P. en

Grado:

Very professional

Lewis K. en

Grado:

El cliente no dejó un comentario.

Talisa F. en

Grado:

Had to find a rock to put under one of the tires of the trailer when we returned it later in the evening. The trailer was not stable enough not to roll without it.

JEANNETTA N. en

Grado:

I always use this location for my truck rentals. However, this last time, 2/3/19, I was charged for insurance after telling the clerk twice that I did not want insurance. My overall review will be based on how soon I can get my money back for the overcharge.

James T. en

Grado:

El cliente no dejó un comentario.

Lamar F. en

Grado:

El cliente no dejó un comentario.

Robert V. en

Grado:

El cliente no dejó un comentario.

carolyn g. en

Grado:

El cliente no dejó un comentario.

Juan Alberto G. en

Grado:

The attention from the personnel was great.

PEARY F. en

Grado:

El cliente no dejó un comentario.

Kirk K. en

Grado:

El cliente no dejó un comentario.

Curtis B. en

Grado:

Manager was incredible, Took care of our needs

Jeff M. en

Grado:

El cliente no dejó un comentario.

PHILLIP M. en

Grado:

El cliente no dejó un comentario.

BRITTANY W. en

Grado:

El cliente no dejó un comentario.

Rosemary P. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

Only issue was the turn-in location on my contract did not have my trailer on their expected turn-in list. They were able to find the trailer in the system and accept the turn-in though. Checked online and turn-in location was different from my contract.

Mark R. en

Grado:

Rental van was extremely dirty and had an unpleasant odor. Service was also subpar. I’ve rented from this location in the past and was pleased, but this experience was quite different. I am sure it can be remedied.

Constance I. en

Grado:

I was over charged and the customer reps talked to was rude when he said 'she is tripping because of ordinary $10' unknown to him that he was on a speaker phone.

Karen K. en

Grado:

El cliente no dejó un comentario.

casey b. en

Grado:

Simon was amazing. Friendly and helpful. Actually found me a way to save money. I would def recommend!

Aspen D. en

Grado:

El cliente no dejó un comentario.

Claudia S. en

Grado:

El cliente no dejó un comentario.

Phyllis J. en

Grado:

El cliente no dejó un comentario.

Hank C. en

Grado:

El cliente no dejó un comentario.

Jayaprakash V. en

Grado:

El cliente no dejó un comentario.

Cara W. en

Grado:

El cliente no dejó un comentario.

Wendy C. en

Grado:

Need to advise customer that no matter how much gas you have in the truck, you must fill it back up or face HIGH gas charges

Jay K. en

Grado:

this was a thousand times better than the last time I rented from u haul

Victor S. en

Grado:

Really very nice employees. Had me out in a jiff.

Jeffrey D. en

Grado:

Drop off signage

Jim G. en

Grado:

El cliente no dejó un comentario.

Eric C. en

Grado:

Make sure the employees who schedule your vehicle do it properly. I told them I need a truck 1 way for pickup Friday then drop off Saturday around 5. Then I got a call Saturday at 9am wanting to know where the truck is and got charge extra 40 dollars because the idiot did it wrong. Also when I went in to get my truck it wasn't there all they did is give me a pen said call the number nothing they could do. So basically the people at 2951 NE EXPWY CHAMBLEE, GA 30341 are useless

lori f. en

Grado:

Great customer service!

. en

Grado:

El cliente no dejó un comentario.

RHONDA C. en

Grado:

El cliente no dejó un comentario.

Srinath S. en

Grado:

I wanted a tool that helps me move my washer from the ground floor to second. Only tool I could get from U-Haul was a "Tow Dolly" and could complete my task using it. However, it would have been good if U-Haul rented the "Shoulder Dolly" too. The person running the sales at this center was very professional and informative.

Gregory A. en

Grado:

El cliente no dejó un comentario.

DIMITRI M. en

Grado:

Rental facility needs improvement. Ceiling was leaking water at multiple locations. Place was dirty.

ULADZIMIR Z. en

Grado:

El cliente no dejó un comentario.

C david B. en

Grado:

Only issue was a problem with passenger seat belt. Couldn’t get it to stay locked

Michael B. en

Grado:

El cliente no dejó un comentario.

Kas O. en

Grado:

The guy in the office was very professional and helpful. Nice guy.