Customer Reviews for DRPAM J Transport
(U-Haul Neighborhood Dealer)

23 reviews

1107 S Main St   Charleston, MO 63834

(573) 683-4286

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(573) 683-4286

1107 S Main St
Charleston, MO 63834

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David McLucas 
Rating:
1.0

On Wednesday, November 22, I returned the trailer I rented from a Uhaul facility located at 1107 S. Main St, Charleston, Missouri. However, the location charged me for an additional five days of rental, which was not discussed or addressed during the rental process. I received a receipt for the additional charges on Monday, December 11, 2023. I tried to use the Uhaul app to return the trailer but did not get good data service in the rural town. The facility did not process the trailer until Monday, November 27, at 6:51 pm, which suggests that their management style is very loose. Despite trying to contact the facility, I have not received a response. It is concerning that the owners appear to be dishonest and in the business of ripping people off. Given that my last name is well-known in the community and they attend the same church as my mother did, Esther Gillespie, I would expect a courtesy call. Therefore, I am requesting that Uhaul investigate this facility's operation practices. I am also disputing the additional charges on my credit card.

Theodia Gillespie 
Rating:
5.0

Customer did not leave a comment.

Nolita murray 
Rating:
5.0

same here, very helpful and nice to deal with, will use this facility again.

BRENDA SOWINSKI 
Rating:
5.0

Overall was a bad experience. The app wouldn’t work. I couldn’t check in. Asked for a passport???? Then I called the number. It didn’t work. Had to call another location and they graced me a number. Then the lock wouldn’t open and couldn’t get the key. FINALLY got the truck. I hope I don’t have to use the company again.

Dewayne Taylor 
Rating:
5.0

Customer did not leave a comment.

Steve Odle 
Rating:
5.0

My experience was great! The process was quick and easy. No complaints.

Jeffrey Marr 
Rating:
5.0

Customer did not leave a comment.

Christy Jackson 
Rating:
5.0

Good

Keela Willett 
Rating:
5.0

i was charged extra, but due to holiday, closed when i was to return the trailer. also, being small town, knew they were not open and not renting anything. understand if i am late, but in this instance, the over charge seems excessive.

Margaret Goodin 
Rating:
5.0

So very helpful, professional and accommodating! Wonderfully run business.

Bonnie Vannoy 
Rating:
5.0

Customer did not leave a comment.

Brianna Lynch 
Rating:
5.0

Customer did not leave a comment.

Dylan Lynn 
Rating:
3.0

Easy to find, well marked

Cassandra Klinger 
Rating:
5.0

I do not know of anything. When I got the trailer they hooked it all up and did a safety inspection with me. This trailer had a ramp. They again showed me how to latch and.unlay h this gate. All there were courteous and polite and even said thank you.

JOSEPH MOONEY 
Rating:
5.0

Customer did not leave a comment.

Charles Moffat 
Rating:
5.0

People were very accommodating and friendly. Very helpful.

Deborah Chandler 
Rating:
5.0

Service was great keep the good welcoming going

WOODROW CHAPMAN 
Rating:
5.0

Customer did not leave a comment.

Steven Marshall 
Rating:
5.0

Friendly and helpful staff. It was a pleasant experience all around.

STEVEN ARMSTRONG 
Rating:
5.0

Very friendly staff

JEROME CUNNINGHAM 
Rating:
5.0

The staff at this location in Charleston MO. was very friendly, helpful and professional. They went above and beyond to make sure that I had everything I needed for the u-haul. I would definitely recommend them and would use them again. I had a excellent experience and they made it so easy and smooth. Thank You!

JON BAKER 
Rating:
5.0

Customer did not leave a comment.

JANA THOMPSON 
No reviews have been submitted for this location.

Additional Services at this Location

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