Customer Reviews for Downtown Indy Self Storage
(Distribuidor de U-Haul del vecindario)

31 comentarios

1233 W 18th St   Indianapolis, IN 46202

(317) 786-6301

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb. - dom.: 9:30 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(317) 786-6301

1233 W 18th St
Indianapolis, IN 46202

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 6 p. m.
  • Sáb. - dom.: 9:30 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very friendly staff!!!

Nabi F. 
Clasificación:
5.0

Again, very simple

Gregory S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen W. 
Clasificación:
3.0

Better parking and more lights for late night drop off.

Stephen W. 
Clasificación:
1.0

Pickup location closed. No instructions on where to leave trailer when dropping off after hours. Online chat help was no help. Very frustrating

Tim J. 
Clasificación:
5.0

Perfect in every way!

William B. 
Clasificación:
1.0

Not having customers pay 100mi upfront for starters, I think it's just a way to get extra money and charge extra fees. They employee at the front desk was very rude.

Lajuwon G. 
Clasificación:
5.0

John was very professional and thorough when he checked-in the truck.

Michael M. 
Clasificación:
4.0

Very sketchy neighborhood but did see several police drive bys which was comforting. Drop off was way easier than pick up. Got charged for clean up fee when the truck was completely clean and had been swept by us by us. Called customer service to get removed

Matthew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

Very friendly staff

Adam E. 
Clasificación:
2.0

NOT overcharge people . I was charged for 2 day rental when I ONLY HAD 20 HOURS. talked to guy inside he said nothing he can do he has NO control over that but I seen where he put in 2 days

James C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim P. 
Clasificación:
2.0

No instructions on how to drop truck off behind the iron clad gate. Had to leave it in the street in the middle of a bad neighborhood

Richard W. 
Clasificación:
1.0

Provided the wrong truck and couldn't get in the truck

Emmanuel N. 
Clasificación:
1.0

I made reservations 2 weeks in advance and needed an appliance dolly for my move. When I arrived there was no dolly for me and the guy told me I would have to go to Lafayette Road to get one. I refused to pay the extra mileage in the truck to go the opposite direction I needed to go for U-Hauls mistake.

Amanda C. 
Clasificación:
3.0

Have more truck options available, and able to be dropped off at multiple locations.

Alexis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
1.0

The guy who came out to help unhook the trailer had me wait while he lighted a cigarette and smoked the cigarette while I was around him. Not very friendly.

Duane C. 
Clasificación:
1.0

YALL OVER CHARGED ME!!!!!!!!!! AND I'M CALLING THE BB!! I'LL NEVER RENT FROM YOU AGAIN.

Christy R. 
Clasificación:
2.0

The man at the gate had no insignia indicating he worked for uhaul and was smoking the entire time he was talking to me. I was very confused on how I was supposed to check in the equipment, and he communicated very little about the process.

Tiffani M. 
Clasificación:
5.0

A really smooth transaction !

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

linda H. 
Clasificación:
5.0

Very nice facility. Rep. was inviting and quick in his service.

ED R. 
Clasificación:
1.0

do not go to the uhaul place at west 18th street. I literally rented a uhaul didn't even haul what I needed because it didn't fit and Parked the van in the drive way. Where I parked each time, there was not one thing that could have hit this car unless something fell from the sky. I pull back in to deliver the van early and notice the guy looks directly at the headlight … come to my driver side and say that wasn't there! Then quickly started typing in to write up whatever. I'm like I didn't even hit anything there is no possible way I could have. The car has been parked for hours in the spot that he says is damaged was facing the building with no option for anything to hit it. after i go off I'm he tells me the system does it owns thing and will submit to insurance and insurance will take care and I don't need do anything! I'm like naw that don't sound right I rent all the time for my studio and this has never happened. My dad says just file to insurance. And he would have to prove that I hit it. I'm like ok. But I didn't. I feel like he was predatory because I was a woman. I go back to ask if everything was fine and he said ok. I look in my account and this dude charged me 211 dollars without a receipt for a 3 day rental they I only had for 3.5 hours and 2.5 hours was spent Parked I only found out about the amount after refusing to leave before I got one he wasn't gonna email it. After I made him email me I noticed guy charged my account twice! On purpose. He didn't even report it to insurance he just wrote in some damage number and then after he went to go put a sticker on it. Told me he couldn't print anything out when previously he did when I picked Up the vehicle Don't ever use this uhaul place or uhaul period

Raynesha D. 
Clasificación:
5.0

Great service. Agent took the time to understand that we had a truck from 1 pick up location and the pads were from another location. He was very efficient and helpful.

Michael F. 
Clasificación:
1.0

They told me to go some where else two miles always or they would charge me. I went two miles away and was charged for going 1 mole over. Would never use uhaul again.

SEAN H. 
No se han enviado comentarios para esta ubicación.

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