Tony is great. Process was smooth
Roger N
Customer Reviews for Down Town Globe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Daniel VEasy!!
WAYNE NThe service is excellent and very efficient. However, there are lots of additional extras in their price, for example, charging you per mile. Turns out its not that cheap, but it is good.
marcus dSuper helpful and kind. Thanks Tony
ALEJANDRO CThe Uhual location I go to all the time. Sam is always friendly! Thank you.
Sandra BI will be contacting Uhaul more formally to issue my complaint. In short, I lost $170 because this location didn’t have the truck that I reserved and spent almost an hour trying to figure out how to check in the truck once it arrived so I can eventually get back to my movers who waited an hour for my return. Other people renting vehicles at that location at that time were all having the same issue and we were chasing employees around to be assisted and to remind them that we were still waiting every 15 minutes.
FRANK SIt was a pleasure renting a oversized truck very well maintained very nice staff!
amir sThe gentleman who ran the place was super friendly and helpful. My only complaint is that I was supposed to pick up my Uhaul in Venice. LA was a 30-minute commute, which we were not anticipating. We were also told that a dolly was not guaranteed.Very disappointed in the last minute change with Uhaul.
Kami LA bit pricey
Simbi KGreat U-Haul station, I always send my friend to this station. Thanks Tony
amir sBest location in Los Angeles and Tony always taking care of me
Jorge HMuy bueno me gusta mucho
Maria MTony is the best and very helpful
LASHAWNDA JFound a loaded pistol under the drivers side seat. I could have gone to jail and lost my career in the US Navy. But U-Hual does not seem to care at all. I will use budget from now on.
Terry Kalready sent a review for thsi
Brandon-Tyler BBest uhaul in town! With Tony
Aidan NDrop off was great. Plenty of room to manuevar the vehicle around. The staff was friendly and helpful. Definitely would recommend this location for drop off or pick up.
Monica JGreat experience! Income here 2-5 tike a month. Tony is the man.
Guillaume OI would say what could help is better signage so that the customer knows where to get to the office to get their U-Haul.
Scarlett WExcelente 👌
Julio VThe guy was really nice, he was helpful
Amirhossein Aa+ customer service and uhaul here!
drake dVehicle engine light is on. The steering wheel of the car is old and has worn off.
Young BThe only issue was they didn’t have the equipment needed. He gave us a choice between a dolly and a carpet dolly because the guy said he didn’t have enough. We had to purchase a carpet dolly to make our move easier and truck smelled really bad.
Vanessa RVery helpful and patient
Kiera MThe best U-haul ever!!!
Kevin L#1 uhaul location for customer service
drake dTony made things quick and easy!
WAYNE NI come to this location every time because the guy managing it #1 uhaul employee- great business!
drake dThe person at the location was extremely rude and the pickup truck was dirty. Smelled like smoke and there was blunt wrappers and an old smoothie in the truck as well as melted rubberband on the seats. The car had a big scratch at pick up.
Dina CThey did not have the utility dolly nor furniture pads I had reserved in advance. I ended up having to buy those items from a hardware store. No one at location even 30 minutes before closing having to do a self drop off on the phone. Took 10 min for website to work as it will not load and was not due to reception issues.
Gustavo NThe total charge for my 5 miles usage of Uhaul is $150. This place is totally is scam. They just simply made up a fuel level and ask for HUGE fuel charge.
Zhongqi LCome get a rental truck ask for Tony all trucks u need
liborio sGreat location 2 rent a truck 🚚 ask for Tony
liborio sAll day there's truck just make reservations n ask for Tony
liborio sa+ thank you number one uhaul they just need more vans !
drake dI only come to this location for my business needs A+
drake dThis location was filthy and located in an area that was densely populated with homeless people running around the outside of the property. I had one person run in front of the rental vehicle as I was driving, appearing as if they were hoping I would have hit them. The key drop off was not easy to find. When looking at the picture in the application, it shows a key box to place the key in, however, the key needed to be given to the person at the store. The key drop off box was not easily visible. This location was also a one hour drive away from my move-in location, and this was the closest location I was able to choose from.
Miguel GThe owner is a good person
Vivian MGreat experience!
pabel sGreat location to rent a u-haul just ask for Tony
liborio sMake sure the truck is swept out before its rented out again in the back and in cabin
Lindsey MClean equipment, better customer service. Needs AC
HUMBERTO RTONY IS THE BEST DUDE. QUICK SERVICE.
KOUROSH NBest uhaul in town
M NI come to this location for all my business needs! Tony #1 manager
drake dClean the car before next customer because when we Got it there was ash and personal belongings left after the previous driver
Patrycja KAmazing service. I did not have a reservation and it was the last day of the month so uhaul was packed!!!!! Tony pulled a truck out of his a$$ for me out of nowhere. Lifesaver!!!!
Haresh SThe older man who works the morning shift is very rude, condescending, and unhelpful. He is a bad representation of your company.
ethan gGreat location to rent a truck just ask for Tony
liborio sAll good. The App did error out on me when I was trying to upload the final drop-off photos. FYI
Richard PThe place is dirty and messy. Yet, the one person that works there is a very nice gentleman. Now, I got there at 9:30, for a 10am pickup. I didn’t leave the place until 10:40. This location needs serious cleaning and staffing. It’s an old car mechanics shop. Old tools, oily rags, dirt and grim all over. Hard to stand in line, but I did, for 40 minutes.
Tim HThanks, Tony
drake dTrucks on time clean and ready. The service there for obtaining and drop off are top notch!
Bonny RThe agent was rude
Jorge LA+ service here!
drake dNice
Jose LPersonnel were very accommodating and friendly.
Eddie MCustomer Service was excellent and makes customer friendly. I love to recommend my friends this location.
Bennie CA+ service
drake dTony is the man to look for if u need a moving truck. Must check this location
liborio sA little tough to navigate through due to location. Staff helped park the U-Haul which was excellent and helpful service that was appreciated.
Reyna EUnfortunately, the owner of this location was very rude and not helpful when it came to problem-solving. Some of the equipment I reserved wasn’t available at the location, leading to some of my furniture breaking on the move. Overall a poor experience. There are way better U-Haul Locations.
Noah N#1 uhaul service
drake d1st vehicle was dirty and radio did not work. I had already filled up the gas tank when I requested a new truck. Owner was very nice and gave me half a tank of gas. However, I still needed to put $30 of gas in the newer truck., which I shouldn't have needed to. I would recommend this location because the owner really tried to help as much as possible; nice kind man
Uneal GA+ service
drake dAsk for Tony all trucks u need at location
liborio s