Customer Reviews for Dorsey Crown
(U-Haul Neighborhood Dealer)

Rating:

1.0

Train the stores who are to release your trucks. I spent over an hour there because the young man did not know what to do. Eventually, a U-Haul customer service agent was able to complete the transaction so all that was needed was to have the store attendant give me the key. The location was not safe. I literally, had to step over a drug induced individual next to the stores front door. I asked for new location for pick up, but I assume since agent, (although nice), was able to complete transaction my safety concerns were dismissed. It's not enough to offer additional miles or a extra day (that clearly was not what I needed). When checking the truck, I felt uncomfortable as I was being closely watched by person circling on bike. In other words, this was NOT a good U-Haul experience.

Rating:

4.0

It’s a self return location

Rating:

5.0

Truck dropped off at gas station and key left in drop off box.

Rating:

1.0

Please do not screenshot information from the U-Haul portal and send it to people. The employee checking me in screenshot all my information from the U-Haul portal and sent it to whoever was assisting him over the phone, without my permission. I realize he was seeking assistance to help me, but now my personal information is not protected by the portal and at least two people I do not know have my information.

Rating:

5.0

Dropped off after hours.

Rating:

2.0

recommend uhaul keep reservations as promised, absolutely the worst experience! To add insult to injury got charged an additional $20 bogus gas charge, disgusted with uhaul experience!!!

Rating:

1.0

First of all, my truck pickup was more than 15 miles further than my selected location. Then my trailer pickup location was a different one from the truck pickup. And when I tried to pick up the trailer, although the gas station attendant hooked up the trailer fine, she was not able to help secure the car on the trailer (she didn't know how). I tried to read the instructions online but they were not clear. After spending more than an hour trying the pick up the trailer, I finally cancelled it and had to add an additional driver to drive the car behind the truck.

Rating:

2.0

The attendant had little to NO knowledge of how to check me out and took 25 minutes to complete. He spoke broken English and very difficult to understand! Also charged me for gas for unknown reason. The gas gauge was at the exact same spot/level as when I received the truck.

Rating:

1.0

Returned uhaul with the same amount of gas as it had and still got charged. Absolutely will never use Uhaul again. Hertz here I come.

Rating:

1.0

Horrible communication with customer

Rating:

1.0

They had no clue what they were doing Had a truck on hold for me at $100 they charged me $151 they are ripping people off I will never use them again

Rating:

3.0

Very busy and little room inside station. The attendant was nice so it’s not his fault but it wasn’t my favorite location bc of heavy traffic, tight turning areas, cramped interior.

Rating:

5.0

None

Rating:

1.0

Stop robbing people with mileage. I was obver charged. I will not rent a u - haul there again...

Rating:

3.0

pre-filled out info done to expedite process, unsure why all the same questions were asked again?

Rating:

1.0

I walked in and booked a rental truck a couple weeks prior at a nearby facility that I have used before. I received a text the day prior to rental confirming my reservation with the location address. The location address had been changed to another location located on the same street. I didn’t recognize that the location was changing. If I wanted to use a different location I would have booked at a different location. After attempting to pick up from where I booked, I went to the gas station where I had been changed to. Talking to someone through plexi-glas, while being interrupted by others for gas, cigarettes and condoms. I won’t be back.

Rating:

3.0

Tell people to map out the distance and not Guess because what ever Miles you say you are paying for the exact miles. And if it's under the Miles you put you don't get a refund.

Rating:

5.0

Very helpful and friendly guy at the counter. All we had to do was return the key, nothing else. He even helped us park the truck.

Rating:

5.0

I have used their services twice in a row. Friendly service, the store should be renovated tho. Overall, great service.

Rating:

2.0

Sketchy gas station. Difficult and crowded to pull out/park.