Customer Reviews for Doraville Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Better communication when you change someone to a different pickup location.

Rating:

3.0

I would not recommend U-Haul. I returned my vehicle with the same amount of gas that I received and was charged $57.00 in fuel when I returned the vehicle. I have been given the run around to get my refund. Unacceptable the way you treat your customers/

Rating:

4.0

My issue was not with this location and more with U-Haul overall. On Monday, March 11th, I rented a truck for 2 1/2 hours but was charged for a two day rental. This location has been closed since Monday and I have left several messages over the last few days. I will try to call the office a third time when they are open tomorrow.

Rating:

5.0

Although the use of the mobile app to pick up and return the truck took a little longer than I would have liked, it was organized and ultimately everything made sense - taking pictures of the truck before and after rental was a bit time-consuming if you're in a hurry, but ultimately protects both U-Haul and me in case of damage...

Rating:

4.0

Original drop off location did not accept the return and sent me to find another location which was closed.

Rating:

1.0

The app does not work properly for checkout and not at all for check in. A “local manager” was supposed to verify my return and a mysterious cleaning fee appeared on my receipt. I asked for an explanation. No response.

Rating:

5.0

Excelente servicio

Rating:

3.0

There were various truck drivers that pulled over next to us at midnight. I’m not sure if they were just making sure we weren’t looters but it wasn’t the most pleasant experience trying to figure out how to pick up a truck with truckers parking next to us that late at night. We were afraid they would try to come mess with us.

Rating:

1.0

They charged me for items I did not have and when they refunded my card they only refunded back $9. Worst place ever. I will NEVER EVER RENT FROM ANOTHER UHAUL.

Rating:

5.0

Awesome experience. Thanks for all your help!

Rating:

4.0

The U-Haul mobile app is one of the MOST difficult app's that I have ever used! It's extremely difficult to navigate, and the identification requirements should be listed prior to being at the location. Who carries their Passport to rent a moving truck? Second, upon returning the rental the same day, 15 hours early, I still received an email stating that the rental was late and not returned because the location I chose was closed on Wednesday the day to check the rental back into service. Very frustrating experience overall. I have nothing against the brand, but the 24/7 mobile app needs work.

Rating:

3.0

The place itself is fine, the neighborhood is not. There seemed to be a gun fight nearby when we picked up and a gun shot when we dropped it off.

Rating:

5.0

It was perfect the smoothest transaction I’ve experienced in a long time.

Rating:

4.0

I returned 6x12 trailer a day early and there was no one at the return site. Made phone contact and gave me instructions. I wasn’t happy at the time because I have had trouble unhitching these in the past. I did manage to get it loose. I appreciated that he called back to check to see if I got it loose. I’ve rented trailers 3 times recently and it was the second time the return site had no attendants.

Rating:

3.0

Van had a horrible smell. Needs to be cleaned.

Rating:

4.0

You charged me for gas even though I returned it with same amount it was when I started

Rating:

4.0

The location was not far but not as obvious as I would have liked. But the service was great.

Rating:

1.0

The representative who assisted me the day I picked up the car was rude, unprofessional, unwilling to help

Rating:

5.0

The gentleman that you have at the front desk has no idea how to answer a phone call, is NOT friendly, does not give his name, and is overall not fit to work in that office. On a scale of 1-10, I'd give him a 2.

Rating:

4.0

due to availability we had to drive a longer distance normally. It was the only place that had the size trailer we needed.

Rating:

5.0

Nothing, it was a smooth drop-off.

Rating:

1.0

The utility dolly and furniture dolly I rented and was charged for were missing. The truck was slightly dirty inside the driver area. The a/c was weak at times causing it to heat up. An indicator light went on about tire pressure. The location was closed during normal hours so none of this could be corrected.

Rating:

5.0

The guy that took care of us was great.

Rating:

4.0

Go the manual route.

Rating:

4.0

Had to park the trailer on the street, which would not have been clear had not one of the UHaul employees who happened to be driving by not giving me instructions.

Rating:

5.0

I rented an appliance dolly and there wasn't one available as it turned out. It made my move extremely difficult but it couldn't be helped. Also, the tank looked like it was full when rented but I ended up having to put 6 gallons in for 25 miles of use of a cargo van. I was afraid to be charged for not having enough gas sooo I spent the $25 even though I knew it was too much. I did receive the $10 credit Ford the don't, which was great, and the gentleman working was really helpful when my license wouldn't photograph, and apologetic about the dolly. I would definitely use them again now that I live nearby.

Rating:

3.0

The Agent was very clear that if too much fuel was added to the vehicle that there will absolutely under no circumstances be any kind of fuel credit. Every other U-Haul location does a fuel credit if you fill the tank with more than you picked the vehicle up with. I believe he was more interested in getting back to his video game he was playing. The agent wasn’t rude. He just wasn’t friendly either.

Rating:

5.0

The car hauler had a bent inner fender. The damage wasn’t obvious on pick up and did not present a problem until I loaded the dead car on it. With the weight on the trailer the inner fender touched the tire. Luckily I caught it on a gas stop and pulled it away.

Rating:

5.0

The gentleman at the site was extremely helpful and efficient.

Rating:

1.0

1st there was the fact the rep was fumbling alot, I wanted to purchase bubble packaging and tape he swiped my card 7 times... I told him nevermind then he didn't know how to get code to get key out. He opened #1 nope. Opened #2 again no. #4 nope, #5 nope Goes to #6 nothing

Rating:

5.0

Trailer old, and pretty beat up. But worked

Rating:

5.0

The van was filthy. It got the job done.

Rating:

1.0

I should’ve taken a picture of the gas gauge before dropping off the key. It was NOT only 1/8th of a tank!

Rating:

5.0

This location is great but u-haul customer service and scheduling is very bad.